I truly love playing the games on Bankrolla. My only complaint is how long it takes to get your redemption approved mine took over thirty days but finally got approved.Customer support was awesome alw... Voir plus
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Lisez les avis des autres
I say 5 stars because it is fun to play. But which casino isn't am I right. I don't quite understand how sometimes your bumped up to it's instant redemption packages you can purchase if its due to... Voir plus
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Everything on one page games, promotions, VIP… No need to wander through menus. tournament information is easy to find. Successful withdrawals land in my account within hours every time.
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Idk how long or if you can ever even get a redemption approved from this place. Going on almost 2 months and still can’t get a redemption approved. Not to mention you can’t make more than 1 at a time.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sweepstakes Casino 🎰 | 1,000+ games | Real SC prizes No purchase needed. New games weekly. 🦊 Follow for exclusive promos | 18+
Coordonnées de contact
Etats-Unis
- support@bankrolla.com
- www.bankrolla.com
Information importante
3,1
Moyen
754 avis
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I've been waiting for my redemption…
Update- Its now September 11, and they have not paid me. I write nasty emails to them daily and they don't give a shit. I hope this company gets sued and shuts down ASAP!!!
I've been waiting for my redemption since june 5th and today is july 6th. Ive redeemed before no problem. This time i won 700, and they asked for documents, photos which i provided with no problem. I was finally fully verified. Resubmitted my redemption and it stays pending. I have a LONG trail of emails that are redundant in their excuse to pay out. I dont know what else to do. I probably wont get my winnings. So stay away from this site! THEY ARE LIARS!
5 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your experience. We're sorry to hear that your redemption has taken longer than expected.
We understand how frustrating delays can be, especially after completing the requested verification steps. Our team reviews every redemption in accordance with our verification and security procedures, and processing times may occasionally be longer during periods of high demand.
Best regards,
Bankrolla Team
Overall good platform (update) terrible platform
Fun games that other platforms don’t allow me to play. Hate the 100$ minimum cash out and the slow process for it as well but overall pretty good platform. Change of rating because after I’ve shady been verified and have already redeemed, I put in a second redemption and was denied saying I needed further verification. More I keep getting wet can’t except this cause of one reason or another. But will with no problem accept money from me. Will no longer be playing on this platform. Good hustle though.
6 juillet 2026
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback!
We're glad to hear you're enjoying our game selection and that you've been able to play games you can't find on other platforms.
We also appreciate your comments regarding the redemption minimum and processing time. Your feedback is valuable, and we'll be sure to share it with the appropriate team as we continue working to improve the player experience.
Thank you for playing with Bankrolla!
I shouldn't give them 1 star
I shouldn't give them 1 star. They are a horrible platform to work with and they don't pay the winnings out like they should
7 juin 2026
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Bankrolla did not meet your expectations. We understand how important timely redemptions are and regret that your experience left you disappointed.
Best regards,
Bankrolla Team
I guess I just got scammed bought a…
I guess I just got scammed bought a 24.99 package using my Apple Cash and they won’t let me redeem it since it’s not a actual card so be careful
29 juin 2026
Avis spontané
Réponse de Bankrolla
Hello Shania,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be when you're unable to complete the redemption process after making a purchase. We recognize how important a smooth verification and redemption experience is.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Account was blocked rather than paying my redemption
On June 7th I won $150 I put in a redemption for $125 it took a week to verify my identity and I had to resubmit my redemption after I was verified. After several emails and request to find out the status my redemption was rejected and I received an email that said that it was due to a technical error after 3 weeks it happened again I received an email from the VIP manager saying that they had given me some free spins or something and they apologized that this technical problem had occurred but my redemption had been rejected again. And then told him I was going to report them for not giving me my winnings in less than 40 hours later they blocked my account when I asked why they blocked my account they said that through a further investigation they found that I had multiple accounts and that I violated their terms and conditions I have never ever played except for that one time on their site and when I ask for the information such as the email address or identifying information that said it was me because it was without my permission if it was opened they did not give me that information and they said it was not for discussion this site tries to get your money and if you win they try to convince you to cancel it and play they string out your redemption request and I really if it would have been more I definitely would have turned him into the trade commission or the gaming commission of my state because they are really involved in unfair gaming practices
27 juin 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback.
We understand how upsetting it can be when a redemption request is delayed, interrupted, and leaves you with unanswered questions. We also recognize how important clear communication is throughout the verification and redemption process.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Took 5 attempts at redemption
Took 5 attempts at redemption. When you ask questions you get dismissed and assured it going as it is supposed to. I hope they are able to fix themselves but I will not be able to find out because social casinos leave Indiana tomorrow.
30 juin 2026
Réponse de Bankrolla
Hello Pamela,
Thank you for taking the time to share your feedback.
We understand how discouraging it can be when a redemption requires multiple attempts, especially if you're looking for more clarity and reassurance throughout the process. We appreciate you sharing your experience and your thoughts on how it could be improved.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Bankrolla has been taking me for a…
Bankrolla has been taking me for a ride. First, they told me there was a technical issue and they cancled my redemption…Told me I had to re-submit, so I did…This was after I gave them everything they asked for and they told me I was good!! They told me they were going to push my request ahead in the queue…Then, another day goes by and they come back with…”Now, we need a selfie of you holding your drivers license, along with a bunch of info written on a lined or checkered piece of paper…This was after I sent them my selfie holding my non-expired drivers license and they told me they had everything they needed from me!! Stay far away from Themis casino!!
17 juin 2026
Avis spontané
Réponse de Bankrolla
Hello Andrea,
Thank you for taking the time to share your feedback.
We understand how frustrating it can be when additional verification is requested after you've already submitted documents and were expecting your redemption to move forward. We recognize how important clear communication and a straightforward verification process are.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
dog shit support
dog shit support. took almost 3 weeks to complete a withdrawal. got canceled twice on your end due to "technical issues". never logging in again.
29 juin 2026
Réponse de Bankrolla
Hello Logan,
Thank you for taking the time to share your feedback.
We understand how frustrating it can be when a redemption takes longer than expected, particularly if you've experienced multiple interruptions along the way. We know how important a smooth and reliable redemption process is, and we're continually working to improve the overall experience.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
I wasn't sure at first
I wasn't sure at first, the redemption process was very frustrating but finally got it all fixed so I will give them 5 stars. Love the games and customer service always responds so hopefully smooth sailing from hear on out.
29 juin 2026
Réponse de Bankrolla
Hello Mary,
Thank you so much for your review.
We're glad to hear that, after a frustrating start with the redemption process, things were resolved and your overall experience has been a positive one. It's also great to know you're enjoying our games and that our support team has been there to assist you.
We truly appreciate you taking the time to share your experience.
Best regards,
Bankrolla Team
Fake site horrible customer service and…
Fake site horrible customer service and didn’t get redemption
29 juin 2026
Réponse de Bankrolla
Hello there,
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when you're waiting for a redemption and the process doesn't go as expected.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Found new games
discovered Train of Gold, hadn't heard of Onlyplay before but liked the game. will keep trying
15 juin 2026
Avis spontané
Réponse de Bankrolla
Hello Jack,
Thank you so much for your review.
We're delighted to hear you discovered a new game you enjoyed! It's great to know that Train of Gold made a positive impression, and we hope you continue finding plenty of fun games to explore on Bankrolla.
Thank you for being part of the Bankrolla community.
Best regards,
Bankrolla Team
support helped with a question about…
support helped with a question about the tournament. wrote in chat, replied quickly and to the point
3 juin 2026
Avis spontané
Réponse de Bankrolla
Hello Robert,
Thank you so much for your review.
We're glad to hear our support team was able to quickly answer your tournament question and provide the information you needed. It's great to know you had a smooth experience with Live Chat.
Thank you for being part of the Bankrolla community.
Best regards,
Bankrolla Team
Nothing but crooks and thieves!
I'm writing another review just to show how this site is nothing but a scam. Do not send them your money! After weeks of emails back and forth where they made excuse after excuse wanting one verification after another when I had already sent in all they requested. They have now shut my account down saying that I have multiple accounts which is an absolute lie! They won't even discuss it with me because they are nothing but crooks stealing money and giving nothing in return. The FTC should shut them off down!
28 juin 2026
Avis spontané
Réponse de Bankrolla
Hello Christian,
Thank you for taking the time to share your feedback.
We understand how upsetting it can be when a verification and redemption process takes longer than expected, especially if you're unsure why additional steps are required. We recognize how important clear communication is throughout the process.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
so far all good
so far all good. miss slightly a live dealer but plenty of slots
27 juin 2026
Avis spontané
Réponse de Bankrolla
Hello Markell,
Thank you so much for your review.
We're glad to hear you're enjoying your experience with Bankrolla so far. It's great to know you're having fun exploring our game selection, and we appreciate your feedback about live dealer games as we continue to enhance the platform.
Thank you for being part of the Bankrolla community.
Best regards,
Bankrolla Team
Absolutely shady Bankrolla
Absolutely shady. I have been waiting 18 days for a $200 redemption that kept getting rejected for technical issues and kept getting rewarded free spins each time. Now they say I violated ToS and had multiple accounts and have been blocked without payment. This is false and this casino is obviously crooked. STAY AWAY! They lead me on and on to just rob me. Worst online casino I have ever known.
27 juin 2026
Avis spontané
Réponse de Bankrolla
Hello Shane,
Thank you for taking the time to share your feedback.
We understand how upsetting it can be when a redemption takes longer than expected and you're left with concerns about the process. We also recognize how important clear communication is throughout verification and redemption reviews.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
DONT WASTE YOUR TIME!
Seriously!? I'm shocked that Bankrolla actually asked me to review them! I'm now going on 3 weeks of waiting for my first and only, ginormous $100 payout.
Edited 6/27/26: It's a banner day! I actually received my payout!
I'm sticking with advising avoidance of this casino because the stress is NOT worth it!!
All I get when I ask about it are canned responses that use many words to say essentially nothing! This is the epitome of adding insult to injury!
Whatever you do, DO NOT PLAY ON THIS SITE!!
26 juin 2026
Réponse de Bankrolla
Hello Michelle,
Thank you for taking the time to share your feedback and for updating your review.
We're glad to hear your redemption was ultimately completed. We also understand how frustrating it can be when the process takes longer than expected and when you're looking for clearer, more meaningful updates along the way.
We're continuously working to improve both our communication and the overall user experience. If you ever need additional assistance, please reach out to our Live Chat team or contact us at support@bankrolla.com.
Best regards,
Bankrolla Team
Good slots fast redeem
27 juin 2026
Avis spontané
Réponse de Bankrolla
Hello Ryley,
Thank you so much for your review.
We're delighted to hear you're enjoying our game selection and that your redemption experience was quick and smooth. We truly appreciate your support and are glad you've had a positive experience with Bankrolla.
Best regards,
Bankrolla Team
I enjoy the platform and games
I enjoy the platform and games. The redemption process is smooth and easy. The support team is very helpful and take care of things in a timely manner, much appreciated team... Thank You!
27 juin 2026
Réponse de Bankrolla
Hello Richard,
Thank you so much for your wonderful review.
We're thrilled to hear you're enjoying the platform, our game selection, and that you've found the redemption process smooth and easy. It's especially great to know our support team has been helpful and responsive.
We truly appreciate your kind words and thank you for being part of the Bankrolla community!
Best regards,
Bankrolla Team
Having a good time
after work i log in, spin slots for about 40-50 minutes. not in a rush, just relaxing
17 juin 2026
Avis spontané
Réponse de Bankrolla
Hello John,
Thank you so much for your review.
We're happy to hear Bankrolla has become part of your way to unwind after work. It's great to know you're enjoying some relaxed time with our games at your own pace.
Thank you for being part of the Bankrolla community.
Best regards,
Bankrolla Team
a friend recommended it
a friend recommended it, been playing for a month now... enough games, i'm fine with it. always liked Playson
12 juin 2026
Avis spontané
Réponse de Bankrolla
Hello Harvey,
Thank you so much for your review.
We're glad your friend introduced you to Bankrolla! It's great to hear you've been enjoying the variety of games over the past month, and we're happy to know you're a fan of the Playson titles.
Thank you for being part of the Bankrolla community.
Best regards,
Bankrolla Team
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