I truly love playing the games on Bankrolla. My only complaint is how long it takes to get your redemption approved mine took over thirty days but finally got approved.Customer support was awesome alw... Voir plus
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Lisez les avis des autres
I say 5 stars because it is fun to play. But which casino isn't am I right. I don't quite understand how sometimes your bumped up to it's instant redemption packages you can purchase if its due to... Voir plus
L'entreprise a répondu
I kept coming to this site hoping something would change, but day after day after day I would receive penny's for daily rewards, no exciting welcome packages or gifts, no free plays. This is a waste o... Voir plus
L'entreprise a répondu
Everything on one page games, promotions, VIP… No need to wander through menus. tournament information is easy to find. Successful withdrawals land in my account within hours every time.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Sweepstakes Casino 🎰 | 1,000+ games | Real SC prizes No purchase needed. New games weekly. 🦊 Follow for exclusive promos | 18+
Coordonnées de contact
Etats-Unis
- support@bankrolla.com
- www.bankrolla.com
Information importante
3,1
Moyen
752 avis
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A répondu à 91 % de ses avis négatifs
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Longest Redemptions Ever!!
After a month of waiting, several emails with generic responses and going through the KYC verification TWICE, keep in mind I was verified the first time…I finally received my redemption. I don’t think I’ll ever play with this platform again! It’s not worth the wait!
14 juillet 2026
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your experience. We're sorry to hear that the redemption process took longer than expected and that you had to complete additional verification.
We understand how frustrating that must have been. While additional verification may occasionally be required to help protect player accounts and comply with our security procedures, we recognize that your experience did not meet the standard we strive to provide.
We appreciate your feedback and will share it with the appropriate team as we continue working to improve our processes.
Best regards,
Bankrolla Team
Love Bankrolla and the platform is fun…
Love Bankrolla and the platform is fun and very rewarding!
18 juillet 2026
Réponse de Bankrolla
Hello,
Thank you so much for your review. We're delighted to hear that you're enjoying Bankrolla and that you're finding the platform fun and rewarding. Feedback like yours means a lot to us and motivates our team to continue providing the best experience possible.
Best regards,
Bankrolla Team
Honest site
KYC, took longer than my 600$ redemption. I thought for sure I would run into problems. It was paid in 4 days. Best games and providers. They need better coin package deals. I try not to buy coins unless I get 50%
22 mai 2026
Réponse de Bankrolla
Hello,
Thank you so much for your review. We're delighted to hear that you're enjoying Bankrolla and that you're finding the platform fun and rewarding. Feedback like yours means a lot to us and motivates our team to continue providing the best experience possible.
Best regards,
Bankrolla Team
Accepted my first redemption but now…
Accepted my first redemption but now they want me to and I quote "
- A valid government-issued photo ID (front and back)
- A selfie of you holding your ID next to your face
- Proof of address (utility bill or bank statement from the last 3 months)
- Proof of your purchase method for cards used Additionally, please hold a checkered or lined sheet of paper in the same selfie. The paper must include the following handwritten information:
Current date
Your email address
Project name (Bankrolla)....and they put daily rewards behind a pay wall
5 avril 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience has been frustrating.
In some cases, additional verification may be required to help protect player accounts and ensure a secure redemption process. We understand that providing extra documentation can be inconvenient, and we appreciate your patience throughout the review.
We also appreciate your feedback regarding our daily rewards system and will share your comments with the appropriate team for consideration.
Best regards,
Bankrolla Team
The first redemption goes well after…
The first redemption goes well after cashing out, but after that, it's a pure nightmare to cash out. This is the only online casino that says redemption volume is high and takes forever to redeem your winnings. Plus, it will deny the same card you used to deposit money when you try to cash out, which is crazy. Please play with caution ⚠️.
17 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand that waiting for a redemption can be frustrating. While we always aim to process redemptions as quickly as possible, processing times may occasionally be longer due to higher redemption volumes or additional review requirements.
Best regards,
Bankrolla Team
Great fun
Great fun playing many different games easy to purchase sc coins and verification is easy you can also play with gc coins try them out and see if you can be lucky.
16 juillet 2026
Réponse de Bankrolla
Hello,
Thank you so much for your review. We're delighted to hear that you're enjoying Bankrolla and that you're finding the platform fun and rewarding. Feedback like yours means a lot to us and motivates our team to continue providing the best experience possible.
Best regards,
Bankrolla Team
They took forever to verify then wouldn’t give me my money and closed my account
So my account said I was verified so I make a purchase and try to redeem the winnings they say my documents are not up to their standards then they say fraud department has closed my accounts because I have multiple accounts, which the only way that is true is if I had trouble logging in and thought it was my other email address and trying to log in created a new account! So they won’t give me my winnings or refund my purchases
17 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Best regards,
Bankrolla Team
BankRolla seriously has top notch…
BankRolla seriously has top notch customer service. I've never had an issue the didn't go above and beyond for me. The app is 100% legit and does layout fairly quickly when you redeem. I can't stress enough how much they look out on random sc to play on quite often. It is trustworthy and they have all top providers and games. Easily one of my favorites and I recommend to everyone.
16 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you so much for your review. We're delighted to hear that you're enjoying Bankrolla and that you're finding the platform fun and rewarding. Feedback like yours means a lot to us and motivates our team to continue providing the best experience possible.
Best regards,
Bankrolla Team
Bankrolla is definitely one of my…
Bankrolla is definitely one of my favorite sites! Always have great offers going on and the redemption process was fast (same day in my experience). Awesome selection of games/providers. Site is super user friendly. Have not had any issues so far. Thanks for the awesome experience! :)
16 juillet 2026
Réponse de Bankrolla
Hello,
Thank you so much for your wonderful review. We're thrilled to hear that Bankrolla has become one of your favorite sites and that you've enjoyed our offers, game selection, and user-friendly experience. We truly appreciate your support and look forward to continuing to provide you with a great experience!
Best regards,
Bankrolla Team
Still no redemption
So here it is. Almost 10 days still waiting on my redemption. They keep giving me the same song-and-dance. Oh, our payment team is really having high volumes right now. We understand how concerned you are blah blah blah the site is ridiculous. I would recommend you guys going. Somewhere else to play? I thought, maybe let me give it a benefit about.Maybe they'll pay out, but here it is.Almost ten days later, and i'm still getting the same excuses.Doesn't matter if I chat online with them or on email, really sad, though cause I like the games on their side.But there's plenty other ones that do pay out!
16 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We recognize how important timely communication is throughout the process and appreciate the opportunity to review your concerns.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Stay far away
Customer service? Never heard of it.
Redemption? What's that?
Deposit? Sure, deposit as much as you want.
16 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has left you feeling this way. We take concerns like yours seriously and would appreciate the opportunity to review your experience further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Steady communication throughout the…
Steady communication throughout the process. A bit long on redemption time, but did receive payout.
7 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you so much for your review. We're glad to hear that you felt well-informed throughout the process and that your redemption was successfully completed. We appreciate your patience and your feedback, as it helps us continue improving the overall experience for our players.
Best regards,
Bankrolla Team
They let you win big but when it is…
They let you win big but when it is time for a redemption they do not pay so just know you are purchasing packages to play with no payout.
10 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel this way. We understand how disappointing it can be when your redemption experience doesn't meet your expectations. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Our relationship started off a bit…
Our relationship started off a bit rocky ngl. But one the deposit came through it help build the trust back. And the VIP person that’s been emailing me has been awesome who ever that is does a great job at keeping me engaged looking forward to a long fruitful relationship for the both of us
8 juillet 2026
Réponse de Bankrolla
Hello,
Thank you so much for your review. We're glad to hear that your experience improved over time and that our VIP team has made such a positive impression. We'll be sure to share your kind words with the team. We truly appreciate your trust and look forward to continuing to provide you with a great experience.
Best regards,
Bankrolla Team
Closed account for trying to redeem
I tried to redeem $300 that I was able to run up from my no-deposit bonus. My account was fully verified and the redemption time dragged out for days before they ultimately closed my account for “having multiple accounts”. This was my first and only account, so I definitely did not have another account and did not breach their terms of service as they said. I went back and forth with support on this issue, and all they would say is that their decision is final and they can’t give me any information about the supposed other account. I never got my redemption obviously. This seems to be a very scammy way of avoiding paying out redemptions. I would stay away from this site and avoid depositing if you do decide to play.
UPDATE: I decided to email support again based on BankRolla’s response to my review here. I was met with the same response as before, that I had “violated their terms and conditions due to multiple accounts so my account is permanently restricted”. I want to reiterate to everyone that I had one account and had never made a second one. This absolutely seems to be their way to avoid paying out redemptions. Please be cautious of this site.
24 juin 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has left you feeling this way. We understand how frustrating it can be when an account-related decision and the redemption process don't meet your expectations. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
HELP! PLEASE PAY ME PLEASE …. 2nd review
Bankrolla pulled one on me, I’ve never seen!
In the beginning everything was good, first redemption was super fast and no issues. Well that all went downhill after that first redemption. In June I was able to win a good amount and started to redeem and now it started. It was like I was brand new. I provided verification at least 3 more times in every form they could think of. I'm not new to playing online, as I play on multiple sites and never had this problem or experience. I have been waiting a month, started on June 10th, for my redemption and continue to be told it's in the final stages. After I have provided everything asked of me l am still waiting another 20 days for my $1000 redemption. As a US Army disabled veteran living on a fixed income this has been extremely stressful and taxing to my mental health as I have to live chat or email almost daily trying to get an update. It’s to the point I feel like I’m having to beg and plead with Bankrolla to send my redemption. I have put quite a bit into Bankrolla so my redemption is not a ridiculously unbalanced amount. My son’s 12th birthday is tomorrow and I currently can not get him any gifts because I still don’t have my redemption. I never would have thought this would be happening and that I still don’t have my redemption money to buy his gifts which I planned a month ago. Please Bankrolla, approve my pending redemption… Please
First review
Payout within 1 MINUTE!!!! AMAZING!!!😻
May 15, 2026
9 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with Bankrolla. We understand how frustrating and stressful this situation has been.
For privacy and security reasons, we’re unable to discuss account-specific details here. Please reach out to support@bankrolla.com if you haven't already, and our team will continue reviewing your case and provide you with any available updates.
Best regards,
Bankrolla Team
Réponse de Bankrolla
Hello,
Thank you so much for your review. We’re glad to hear about your experience with Bankrolla. It's great to know you were happy with how quickly your redemption was processed. We appreciate your support and hope you continue enjoying your experience with us.
Best regards,
Bankrolla Team
Here I am again.....6 weeks now and…
Here I am again.....6 weeks now and still no redemption. Its definitely a bot that is "communicating" to my complaints. Same response over and over again. This company is racking up people's purchasing money and holding back. Probably waiting for every state to ban these sites and they're scott free. Im so disappointed as I was so excited for that $640.
8 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Bankrolla has not met your expectations. We understand how disappointing it can be to wait longer than expected for a redemption, and we appreciate you sharing your concerns with us.
For privacy and security reasons, we’re unable to discuss account-specific details here. Please reach out to support@bankrolla.com so our team can review your case and provide you with an update.
Best regards,
Bankrolla Team
Bankrolls REFUSES to close my account
I’ve been trying to get my account permanently closed for months. I have emailed them dozens of times asking them to close my account but they always email back with a diversion tactic. I just want my account closed. I feel like what they’re doing is almost illegal. I’m at a loss on what to do… no pun intended.
Do not ever join Bankrolla. It’s not worth it.
**Update: They’re trying to make me restrict my account for 24 hours before they can cancel. This is a lie. I’ve done this several times before and they still REFUSED to close my account.
6 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be. We recognize how important it is for account-related requests to be handled clearly and efficiently.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at support@bankrolla.com, and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
I've been waiting for my redemption…
Update- Its now September 11, and they have not paid me. I write nasty emails to them daily and they don't give a shit. I hope this company gets sued and shuts down ASAP!!!
I've been waiting for my redemption since june 5th and today is july 6th. Ive redeemed before no problem. This time i won 700, and they asked for documents, photos which i provided with no problem. I was finally fully verified. Resubmitted my redemption and it stays pending. I have a LONG trail of emails that are redundant in their excuse to pay out. I dont know what else to do. I probably wont get my winnings. So stay away from this site! THEY ARE LIARS!
5 juillet 2026
Avis spontané
Réponse de Bankrolla
Hello,
Thank you for taking the time to share your experience. We're sorry to hear that your redemption has taken longer than expected.
We understand how frustrating delays can be, especially after completing the requested verification steps. Our team reviews every redemption in accordance with our verification and security procedures, and processing times may occasionally be longer during periods of high demand.
Best regards,
Bankrolla Team
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