Amazon said I could get a £50 discount if I apply for the Amazon Barclaycard and gets approved so as Barclays Bank customer, I decided to apply and I was pretty shocked everything went through within... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Given the wrong information when I called to establish why the app wasn't allowing me to complete a task when I had activated tge card . Twice this has happened and no further forward. The staff I... Voir plus
L'entreprise a répondu
Really efficient set up for applying and being approved. Very difficult to speak to any one if you have questions or problems. Most of the call time is trying to get past the AI Bot then there are ver... Voir plus
L'entreprise a répondu
Had great customer services from Barclays' always helpful and asking can they do anything more for me.The response back from me making a request so impressive.thanks
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Coordonnées de contact
Royaume-Uni
- www.barclaycard.co.uk
3,6
Moyen
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent bank thanks I know my card is…
Excellent bank thanks I know my card is safe when used and for me to be able to go into the bank and talk to a person.
16 septembre 2026
Réponse de Barclaycard
Hey Colin, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
I ve been dealing with barclaycard …
I ve been dealing with barclaycard for a number of years and found there offers excellent when interest rates are high
15 septembre 2026
Réponse de Barclaycard
Hey Elliot, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Easy to apply and a great offer of 3…
Easy to apply and a great offer of 3 years 0% balance transfer on application and acceptance , which was never applied to new account so waste of time
9 septembre 2026
Réponse de Barclaycard
Hey Dazzaman, thank you for your review here on Trustpilot. It's great to hear that you found the card easily to apply for. However, I'm sorry to hear you're unsatisfied with the service, it’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Barclaycard made easy
First time having a credit card everything explained and was able to activate following on line instructions easily
15 septembre 2026
Réponse de Barclaycard
Hey Janet, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Good questions but I bet nothing will…
Good questions but I bet nothing will change as a result.
15 septembre 2026
Réponse de Barclaycard
Hey Richard, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful. If you felt like you needed to discuss anything further, you can find all the ways to reach us via this link below, and we'd be happy to help. 👇
https://www.barclaycard.co.uk/personal/contact-us
Thank you again and have a lovely day ahead! ⭐
- Abz
This is about my experience trying to…
This is about my experience trying to finalise availability and use of the Amazon Barclaycard! in short, it was a disaster! It is more complicated than getting a passport for Russia! Backwards and forwards, set up this PIN; no, no good! Make up this pass code. No, wrong! Download this app. No, you have no account! Try this app. No, wrong. can you get help? Not on your life! I have given up! I will not be using an Amazon Barclaycard in the near future!
15 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Ralph, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Réponse de Barclaycard
Hey Margaret, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Réponse de Barclaycard
Hey Hakeem, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Excellent service
15 septembre 2026
Réponse de Barclaycard
Hey Ian, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Easy to deal with
Easy to deal with, offered what I needed and made it simple for me to move forward.
4 septembre 2026
Réponse de Barclaycard
Hey Cynthia, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
My experience has always been…
My experience has always been satisfactory when using my card.
12 septembre 2026
Réponse de Barclaycard
Hey Gillian, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services helpful. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Application was fast and efficient
Application was fast and efficient. It wasn't made clear in the process about exactly which app I needed to download for managing the card. Eventually I worked it out once the card had arrived, and having spoken to customer service.
7 septembre 2026
Réponse de Barclaycard
Hey Amanda, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services helpful. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Easy to deal with and good credit limits
14 juillet 2026
Réponse de Barclaycard
Hi Andrew, thank you for taking the time to leave us a 5-star review here on Trust Pilot. It's lovely to hear your feedback about our service. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day.
-Kody
You can't speak to real person
Barclaycard is fine until YOU NEED TO SPEAK TO A PERSON. Their telephone system is deliberately set up so that you can't. The problem with a fully automated system is that it can't help you with more nuanced issues. In my case I hadn't actually used my Barclaycard for years so lost all the passwords and passcodes. There isn't a menu option for this scenario!
I wanted to take up the offer of a 0% balance transfer offer, but couldn't because I'd lost all the passcodes. After 45 minutes of trying to get to a real person, I just gave up and simply applied for a new credit card with the same offer by Santander. It took 5 minutes. I can't be the only one in the position of needing to speak to a person and not being able to.
This is a serious case of how to lose customers by making them angry. These days it's really easy to take your custom elsewhere and that's what I did.
Santander 1, Barclaycard 0.
14 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Gary, thank you for taking the time to leave us a review here on Trust Pilot. I'm really sorry to hear you had a poor experience with our phone line has resulted in a 1 star review. I'm sorry to hear this has caused you to leave and open an account elsewhere.
We always want to make sure you're fully supported with your banking needs and that expectations are met. With that being said, I've left our contact page here where we can discuss this further through a secure channel 👉 https://www.barclaycard.co.uk/personal/contact-us.
We hope to hear from you soon, in the meantime enjoy the rest of your day.
-Kody
Absolutely disgusting company tell you…
Absolutely disgusting company tell you one thing on the phone then change their mind without telling you. Compensation takes forever to be paid out. Lying every time you speak to them!
15 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Susan, It’s a shame to hear of your recent experience with us and that this resulted in the 1 star review. We would never want any customer to feel this way and I’m so sorry that you’ve felt lied to and let down.
I've added a link here for all the ways to chat with us securely and we can look to discuss this further with you 👉 https://www.barclaycard.co.uk/personal/contact-us.
We hope to hear from you soon, in the meantime enjoy the rest of your day!
-Kody
A trusted and well respected name
15 septembre 2026
Réponse de Barclaycard
Hi Peter, thank you for taking the time to share such an amazing 5 -star review here on Trust Pilot. We are so happy to hear that you enjoy banking with us. Enjoy the rest of your day!
-Kody
Réponse de Barclaycard
Hi Alice, Thank you for sharing your 5-star review here on Trust Pilot. It's lovely to hear that your feedback. We always want to make sure any interaction is as seamless as possible. Thanks again, enjoy the rest of your day.
-Kody
How to Ruin a Good Thing and lose a Customer.
Used to love Barclaycard, been a customer for 20 years but will be closing my accounts. The Balance transfers have dried up, and just been through the absolute farce that was going to the Barclaycard app from the perfectly functioning website that they are closing. For someone slightly older this was a complete nightmare. First it wouldn't accept passport so I had to override and upload anyway (was actually no problem with the image) then trying to record a video and follow instructions at the same time while not having my glasses on. Then I got locked out of my account because I didn't know the card pin - I have never used the card PIN as it's a balance transfer/online only card I've had for 20 years. And clear as mud which PIN they meant - the app pin, phone pin or card PIN? Managed to unlock as thankfully website still up, but now forced to use this atrocious app. Doesn't even show PIN on card details page. Will transfer out ASAP so I can delete this app. Gave an extra star for the years when it was actually a good thing.
14 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Rob, thank you for banking with us for 20 years! We really appreciate your loyalty!💙
It’s a shame to hear of your recent experience with us and that this resulted in the 2 star review. We would never want any customer to feel this way and I’m so sorry that you feel this way.
I'm sorry to hear the issues you have faced with the registration of the app, we can certainly look to get your concerns raised. You can find all the ways to chat with us securely here 👉
https://www.barclaycard.co.uk/personal/contact-us.
We hope to hear from you soon, in the meantime have a lovely day.☀️
-Kody
Hassle free and very quick service
Hassle free and very quick service from application to receiving card and pin. And the activation was very quick. The information they send is very helpful and easy to read you through activation. Would highly recommend Barkclay card 10/10 service
31 août 2026
Réponse de Barclaycard
Hi Colin, thank you for taking the time to leave us a 5-star review, we really appreciate it and the feedback you have for our services and the application process. We're thrilled you find this easy to manage. Take care and have a lovely evening! ⭐
-Kody
Réponse de Barclaycard
Hi Kuldip, thank you for taking the time to share such an amazing review. We are so happy to hear that you enjoy banking with us and leaving us a 5-star review. Take care and have a lovely evening! ⭐
-Kody
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.