Amazon said I could get a £50 discount if I apply for the Amazon Barclaycard and gets approved so as Barclays Bank customer, I decided to apply and I was pretty shocked everything went through within... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Given the wrong information when I called to establish why the app wasn't allowing me to complete a task when I had activated tge card . Twice this has happened and no further forward. The staff I... Voir plus
L'entreprise a répondu
Really efficient set up for applying and being approved. Very difficult to speak to any one if you have questions or problems. Most of the call time is trying to get past the AI Bot then there are ver... Voir plus
L'entreprise a répondu
Had great customer services from Barclays' always helpful and asking can they do anything more for me.The response back from me making a request so impressive.thanks
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Coordonnées de contact
Royaume-Uni
- www.barclaycard.co.uk
3,6
Moyen
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
BARCLAYCARD APP
I've had the app on my phone and also used my laptop to manage my account for years. This morning laptop access is no longer available so I decided to put the app on my ipad in addition to my phone. What a nightmare. I have spent over an hour to achieve this with no success. In particular the instructions re the video required are useless - the numerous times i tried, supposedly accepted, were then followed by a "technical issue" notice to "please try again later" I have finally given up. It's no longer possibly to speak to them on the phone without waiting a minimum of ten minutes - no doubt because they have a long queue of customers with identical issues this morning. I am resigned to having the full access on a small mobile screen which at my age is not easy. It's such a pity as their customer service used to be excellent. No longer I am afraid.
17 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Always good to have a little bit more…
Always good to have a little bit more insurance on your purchases.
1 janvier 2026
Réponse de Barclaycard
Hey Justin, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
DD Payment Issues
My 88 year old mother inadvertently used her Barclaycard rather than her debit card. When the statement arrived she checked whether there was a direct debit set up to pay the balance. According to Barclaycard there was and was in the process of being taken to pay the bill. However the DD failed to be paid. She received no explanation from either Barclaycard or Barclays Bank where the money should have been coming from as to the reason that the DD wasn't collected, just a number of emails and payment failure and interest charges . On further investigation there was no DD set up from her current account to pay this. Not sure if this is a Barclays Bank or a Barclaycard issue. Really unhappy and have advised her to cancel her Barclaycard and change her current account to a more reliable provider.
1 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Dave, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Réponse de Barclaycard
Hey Martin, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
I phoned to inform them that my husband had passed away
I phoned to inform them that my husband had passed away and I felt like I was treated with great sympathy for my loss and respect.
8 septembre 2026
Réponse de Barclaycard
Hey Marie, thank you for your 5-star review here on Trustpilot. It's great to hear you're happy with our services. I'm so sorry to hear about your husband, I truly hope you're doing okay, I know it's a difficult time at the moment.
If you do feel like you ever need any support with your banking during this time, I'll put a contact link below for you, where you can find ways to reach out to us if you need to.
https://www.barclaycard.co.uk/personal/contact-us
Also, you can find the support available for our customers going through this difficult time, here in this link below. 👇
https://www.barclays.co.uk/what-to-do-when-someone-dies/
Take care, Marie. 😊
- Abz
its fine ,you do a good job
16 septembre 2026
Réponse de Barclaycard
Hey Andrew, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Keeps me on track with my balance
Keeps me on track with knowing how much i need to pay off before interest is charged, but transfer fees could be lower
16 septembre 2026
Réponse de Barclaycard
Hey Lisa, thank you for your 4-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Online access to account is difficult…
Online access to account is difficult now. The new app is horrendous for an older person. I have never used my PIN and wouldnt know where to find it. So I wont be using it and I might rethink having a Barclaycard.
10 septembre 2026
Réponse de Barclaycard
Hi Anne, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Best experience in applying for the card
1 septembre 2026
Réponse de Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Simple service and helpful support
Not much else to say, I had been having some trouble opening a current account due to the overlap with my already existing credit account, but after 10-20 minutes of back and forth a pleasant representative cleared up the whole process for me and I was able to proceed with great ease and no further assistance.
16 septembre 2026
Avis spontané
Réponse de Barclaycard
Hey Ilyes, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Réponse de Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Great service
When I’ve had a problem in the past this has always been rectified immediately.
16 septembre 2026
Réponse de Barclaycard
Hey Michael, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Really easy to use
16 septembre 2026
Réponse de Barclaycard
Hey Helen, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Great banking experience
Barclay card are the best at the moment with customer service support and are always willing to do what is correct for their customers. This is what a banking service should look like for the customer. Keep up the good work
16 septembre 2026
Réponse de Barclaycard
Hey Hazel, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Feel undervalued as a customer
Feel undervalued as a customer. Would be better to cancel and take offers to re-join maybe
16 septembre 2026
Réponse de Barclaycard
Hi Nick, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Réponse de Barclaycard
Hey Nicholas, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
Réponse de Barclaycard
Hey there, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
More human access on line instead of AI…
More human access on line instead of AI please - for those customers who are less tech savvy
28 août 2026
Réponse de Barclaycard
Hey Lorraine, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback.
If you do feel like you ever need support with your banking, or would like us to talk you through anything, so it's easier, you can find ways to reach us here. 👇
https://www.barclaycard.co.uk/personal/contact-us
Thank you again and have a lovely day ahead! ⭐
- Abz
⭐ 1 Star – Absolutely appalling customer service
⭐ 1 Star – Absolutely appalling customer service
I've never experienced customer service this bad.
On 1 September I contacted Barclaycard because I switched from one Barclaycard offer to another. My app incorrectly showed my card as damaged, even though I never reported it as damaged.
The adviser told me a replacement card was on its way. I explained that I needed to use my card in the meantime and asked if I could access my card details in the app. She put me on hold to speak to someone, and when she came back I had been completely logged out of the app. I now can't access my account at all because the app asks me to register using the new card details... which I don't have because the card has never arrived.
I was told the replacement card would take 7–9 working days. It is now 17 September and I still have no card.
I also raised a formal complaint on 1 September and received nothing except an acknowledgement letter. No phone call, no email, no update.
I called again on 14 September and was told to wait another two days because the card would arrive.
Today I called again, spent 45 minutes on the phone, the adviser had no idea what was happening, said she was going to speak to her manager, and then disconnected the call while I was on hold. Nobody called me back.On top of this they have suspended my card too !
So for over two weeks I've had:
* No physical card.
* No access to the Barclaycard app.
* No way of seeing my account or card details.
* Suspended card
* Hours wasted on phone calls with no resolution.
The lack of communication, poor complaints handling and complete inability to resolve such a simple issue is unacceptable. Customers shouldn't have to chase the same problem over and over again.
1 septembre 2026
Avis spontané
Réponse de Barclaycard
Hi Mathu, thank you for taking the time to leave us a review on Trustpilot, your concerns are really important to us. I’m really sorry you're unhappy with the service you've received.
It’s never our intention for our customers to feel this way. If you would like to discuss this in more detail, I've left a link here with the ways to get in touch, https://www.barclaycard.co.uk/personal/contact-us
I hope we hear from you soon and, in the meantime enjoy your day. - Abz
Réponse de Barclaycard
Hey Sharon, thank you for your 5-star review here on Trustpilot. It's great to hear that you found our services efficient. We're very happy to receive this feedback. Thank you again and have a lovely day ahead! ⭐
- Abz
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.