Barclaycard Avis 

So, a large financial institution and I cannot make a complaint. The app has not been taking messages for the last week. I spoke to someone in customer services a week ago about an issue. I spent nearly an hour on the phone and lodged a complaint regarding lack of advice and information. The person was to phone me back Monday but did not. I hsve not had any acknowledgement of my complaint and so can only assume the complaint was not lodged on my behalf. I now have the option of phoning again or writing a letter to Barclaycard- no email address, no app chat, no message service. Abysmal. Update. The saga continues. I have spoken to two more people since this and spent nearly 3 hours on the phone. On 21 September I was un the middle of my complaint being lodged, after several 'fixes' didn't work, when the call dropped out. I plucked up the courage today (24 Sept) to call back and have finally received a complaint reference number. Now aait 5 days before I get an email acknowledgement of my complaint. In app chat not working for 3 weeks now, cannot access statements in app. The person who was to phone me back on 14 September claims he had a system problem that has miraculously resolved today! Doesn't he have colleagues he could pass the call onto? Interesting that Barclaycard have responded to many reviews left before and after mine but not to this 🤔.

Always found the people at call centre very helpful

I have always found Barklays to be very proffesional

Good service overall but need to lower interest rates and recognise long term customers.

The Amazon Barclay app gives me a message only UK debit cards allowed, when I try to enter my First Direct debit card number to make a payment. It has never been registered outside of the UK. Six phone calls later no resolution. The debit card is accepted by three other credit card apps. I am getting nowhere, on the verge of just giving up the Amazon Barclay Card.

About six weeks ago Barclays offered me a credit limit rise? Of £500, lol? they said they would do some further questions before they confirmed it? I didn’t want the extra credit or need it. So forward they go. Asked me some questions on their app then turned me down. On their app they put income £31k? It’s actually more than that for £500 I didn’t could not be bothered to work out the increases from my pensions. I got an email after about four weeks saying declined. Reason something had changed on my credit file. So I did a search on all the main three credit files? Nothing had changed? So I asked them to confirm this in an email which they did.
The surprising thing Barclays had not done a search on any of the main credit files either soft or hard search? Then I did a SAR the annual income they put was about a tenth of my annual income. So I did not give them that data? No footprint on any credit file? So who gave them that false information??
I tried to complain through the app and the Barclays main site? When you mention official complaint it closes down. There is a Barclays complaint site? When you go to all the trouble of filling it in? It states this mailbox is no longer manned? It’s like they don’t want complaints??
Why say they had checked credit files when no foot print was on any. I thought Banks had to be transparent and not put false information on a SAR! Plus on the SAR so many abbreviations and they can’t be bothered to tell you what they all mean? Date of experience was the approx date of offer letter

Great App to help manage your money

Hi kody
I have now been successful with your barclays team and the app is now working correctly allowing me full access. Thank you for taking my complaint seriously and for responding on trustpilot to my review put at that time. I am very happy that my issue has been dealt with in a professional manner. Thank you again for all your help and that of your team. In reference to me being a customer to barclays, I can say the staff have always been friendly and the customer service has been excellent. The new credit card mobile phone app has recently been updated and alot more easier to use too. Very impressed with the new updated app version. I have left a 5 star review due to the exceptional support given and how quickly and professionally my issue was dealt with and the vast improvement in the app too. Thank you again.

I was a Barclaycard customer for more than 20 years, but the service deteriorated to the point where I finally moved elsewhere.

It is almost impossible to speak to anyone, with waits of over 30 minutes commonplace. The app is very basic and the chat service is next to useless.

The final straw was having my card repeatedly stopped “for my security”, causing considerable inconvenience. Please be honest: these measures primarily protect Barclaycard from financial loss. For the customer left unable to use their card, they simply create disruption and embarrassment.

Even a year after closing my account, I am still chasing money from a refund or chargeback that was credited after I left. Because the account was closed, Barclaycard apparently did not think it necessary to notify me or return the money to my bank account.

I moved to American Express and the difference in customer service has been enormous. After more than two decades with Barclaycard, it is deeply disappointing to see how far its service has fallen.

Took out the Avios card. Really easy sign-up process. Really good, innovative packing for the card and materials. Easy to register for the app and to activate the card. Post was a bit slow but most of my post is!

New able is total garbage will not allow you to register constantly fails to do anything. Only option is to call them. What a joke of a company. Went from one bad app to something far worse.

They have shut down the barclaycard website but I can't get registered with the barclays website. Have spent 2 hours on the phone (when you can actually get through to somebody) and the problem still exists. Apparently IT will get back to me when it is fixed. Not holding my breath

Since the Beginning I was with BarclayCard

Now over 2 weeks waiting for Barclaycard to release my card for use on Apple Pay!
Now being told my complaint can take up to 5 weeks to resolve! Unbelievable!
Initially told it would take 24-48 hours!
All my other non Barclays cards were approved immediately!
Come on Barclaycard let’s see somebody stepping in to own this issue please!

The customer service was excellent however the app is / was incredibly frustrating.

Don’t like that you are loosing touch with the public.

Went to branch in Norwich - my query was settled immediately- member of staff very patient and helpful.

Amazon said I could get a £50 discount if I apply for the Amazon Barclaycard and gets approved so as Barclays Bank customer, I decided to apply and I was pretty shocked everything went through within minutes using my Barclays app.
I was approved and ever since, everything has been working smoothly

I’ve been a barclaycard customer for numerous years,customer support and service are always great.