Barretts Kent Avis 1 296

Following a recent service of my BMW I8 at Canterbury BMW and then a safety recall on our Range Rover Evoque at Canterbury Land Rover I am delighted to report that both branches were exceptional, the customer experience was superb and all staff were polite, professional and approachable. Thank you

Thanks to the Barretts team for changing my Summer/Winter tyres. Angela on Customer Services especially was a great liaison with the workshop to ensure the storage of my Summer tyres for a further period, very helpful and cheerful person and I appreciated her assistance.

Great service from the moment I arrived until I left the staff were very helpful. Even managing to sort out some technical issues between my phone and the I drive system which for two years I hadn’t managed to get sorted. I highly recommend Barrats BMW and will now use them in future over my nearer BMW retailer.

As always, prompt, friendly and professional. Thank you!

Reception was very friendly and efficient (with unlimited coffee). The work was was completed promptly and
offer of cleaning whilst offered was not required.
A happy experience.

Car was booked in for warranty repairs and MOT and all was done to timetable and Mark in Service was very good at keeping in touch with updates. Would give him the 4stars. Car was picked up and delivered which was helpful and brought back nice and clean and all working etc.

Found the service team at Ashford to be very helpful and interface with updates and questions to help narrow down the cause of the issue with Sophie was very good. Great communication and customer service. I felt very well looked after.
Thank you

Thank you for our recent service

Welcomed by staff and generally very well looked after with refreshments while I waited for my MOT check.

Barretts Canterbury amazing service, sadly Barretts
Ashford are clueless when asked a question about thier cars, and really lack customer service skills.. by all accounts they dont need customers who have purchased a car from another dealer!!

No issues always looked after by the staff

Helpful and Friendly service department, I purchased my F-Type here 3 years ago and have returned every year for its annual service and M.O.T., Barretts are not my nearest maindealer but sometimes you have to go the extra miles.

Ww have always had extremely good service at Barretts Canterbury. This is why we return over many years.

Very good service. Collection and return excellent. Only miniscule problem was Health Report video had no sound but that would not detract from 5 stars!

Great communication, efficiently rectified a small warranty issue with a free gift for my inconvenience and complimentary vehicle clean too. 5 stars from me.

Very friendly helpful staff nothing was to much trouble for them. Car went back in for a recall, over all we were very satisfied with the service.

I purchased a car from Barretts BMW in Canterbury. I found it to be a relaxing and stress free experience. I was made to feel welcome by staff in the showroom and Duncan was very professional and not pushy in any way. I am delighted with my new vehicle and would highly recommend this business.

Good efficient service. Polite helpful staff and kept up to date with the work done.

Great service, polite, efficient and convenient. I am happy to recommend.