Bathshack Avis 

Excellent customer care. Jack L who was interacting with me was very prompt and guided the process well. I'm very happy with his/Bathshack service.

The customer service I received in the Dublin branch was exceptional. The staff was attentive, polite, knowledgeable and professional. I didn't feel rushed in making my decisions as every option was carefully considered. The choice and products offered great value. I was really happy with the whole experience and would recommend Bathshack to my friends and family.

Great service with great support from the team.

Had a great experience picking out our brand new bathroom and Gemma who we were dealing with couldn’t be more accommodating and helpful with the entire process

The ease of the ordering process. Only complaint is that I tried to contact the local showroom in Douglas to ensure that I was getting the right item but the person I like dealing with never returned my call. And when I asked for that person, I was asked what I wanted him for. A bit unusual.

My order arrived and much to our despair, two of the items were damaged. We contacted customer services and a very kind young man named Jack helped my husband correct the matter by phone,really going above and beyond to get a good outcome. Thank you Bathshack,first class. Mrs Millen, Belfast

Ian responded incredibly fast and sent the PDF of the missing installation manual for the wall hung smart toilet. The document is very comprehensive; actually, it's a bit of a bonus, as I can print it in large format for my poor old eyes. 110% for service ethic and response time of just over a hour.
Missing manual aside, the delivery went very smoothly and was very well palletised, arriving in perfect condition.

We are still waiting for a refund it has been nearly 2 weeks, unfortunately because of this we wont use this company again. We have never had this problem with other companies.

A very good experience shopping in Bathshack, Galway mainly due to the help of Abu who was very welcoming and informative. Good selection of products. I would recommend.

You are so helpful I ordered an item by mistake and it was sorted out in minutes couldn't believe I got my items for less than €190.00 delivery was flawless.

The purchase came in record time, traced very clearly and helpfully and was exactly what I ordered.
I cannot fault bathshack in anyway, even if I tried !

Abu in Galway was really helpful & I really appreciate his patience in explaining different options & what might work best for our bathroom renovations. Much appreciated Abu!

No one is doing anything about my problem

I wouldn't even give this company one star if it was possible..first of all. Delivery is supposed to be within 3 to 5 working days so I gave myself plenty of time to order.but no..its 3 to 5 working days to hand to the driver. Thank god for Jackie.the only pleasant thing about this experience. She organised for the tiles to be put on a van to be in Dublin the day we needed them. But we still didn't get them no call till the next day. My husband went to collect them and was told one or 2 were broken during delivery and he said ok.we only need 2..but we really needed them in a hurry.took them home.tiler was on site the next day.i had been away and went out to look at the tiles.and all but 4 tiles in the box were smashed.the box wasnt even a proper box the tiles were gaffer taped to some cardboard. Absolutley disgraceful.who would hand a box of tiles out..costing €50 with only 4 tiles usable..not even offering some kind of refund. Avoid at all costs. Sham of a company

A fantastic company, have used multiple times and recommended to family. Wouldn’t go anywhere else for bathroom furniture and tiles and we have bought for properties in Northern Ireland and England. It’s the staff who make the company too, a special shout out to Jacob for his outstanding knowledge and customer service, he really does go over and above. Will definitely use again.

Thank you for helping me with my inquiry. Everything was handled perfectly—quickly, easily, and efficiently. I truly appreciate your assistance and hope the product will meet my expectations in the same way.

Excellent and helpful company. They had exacty the products I needed for my bathroom renovation and they bent over backwards to send the items as quickly as they could! I am very impressed and would use again!

I had a very positive experience with Bathshack. They offer a great selection of products at competitive prices, and my order was delivered very efficiently.
I did encounter a small issue with the online payment process and contacted Bathshack to see if they could assist. Although the issue wasn’t directly related to Bathshack, Mark from the Customer Services team was incredibly helpful. He took the time to look into the problem, explore possible solutions and was extremely professional and helpful throughout.
It’s refreshing to receive such excellent customer service, particularly when an issue isn’t directly the company’s responsibility. Mark is a real credit to the team, and I would have no hesitation in recommending Bathshack. A great range of products, competitive pricing and, importantly, excellent customer service.

Excellent customer care, always ready to suit any need and accommodate requests 10/10

Just received a delivery this am from an extremely professional driver. The process was extremely simple and efficient from the first initial contact from Robert in the dispatch office explaining exactly when and a rough time my delivery will arrive. Following this we received a message one hour before delivery to let us know the driver is on his way which included tracking details of the driver Aaron. On arrival of our goods the driver Aaron again was extremely professional and mannerly. A truly exceptional experience.