Great customer service, we ordered nearly all the products for our two new bathrooms direct from bathshack. The stock arrived super quick and in good condition. After installation we discovered... Voir plus
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Product Was absolutely fantastic. Great value and would highly recommend this product at this price to anyone. Ps. Was a little bit disappointed in the delivery, was waiting nine days for it to com... Voir plus
Purchased a shower door to replace a door which was broken. The door was delivered promptly and well communicated. Unfortunately when I got to install the door, the manufacturer had omitted to include... Voir plus
Items bought are very good quality. Delivered on time. Over all i am very happy with the services and products. I highly recommend bathshack. If i am renovating another bathroom i will definitely buy... Voir plus
À propos de l'entreprise
À propos de Bathshack
Écrit par l'entreprise
Your one-stop shop for high-quality bathroom products and tiles, Bathshack is proud to be one of the UK’s leading online bathroom suppliers, with a loyal customer base spread across the UK and Ireland. With showrooms located throughout Northern Ireland (in Boucher and Duncrue in Belfast, as well as Lisburn, Antrim, Ballymena and Coleraine) as well as the ROI (Dublin and Cork), we also ship to customers across England, Scotland and Wales.
Supplying high-quality products at great-value prices, we keep our customers at the heart of everything we do and are always striving to deliver excellent customer service.
Offering extensive warranties and efficient, low-cost delivery for your convenience, we work hard to ensure that your customer experience is as seamless and stress-free as possible. Meanwhile, if you do encounter any issues with your order, then our friendly customer service team is only ever an email or a phone call away – while there’s also a live chat option available on our website.
Whether you’re looking for baths, basins, taps and toilets, or you need a new shower, tiling or anything else, we have an extensive range of products available in various designs, colours and finishes. You’ll therefore find something to suit your personal taste – the perfect products for your new bathroom or self-build project at the best-value price.
Looking for high-quality bathroom-ware? Think Bathshack every time.
Shop Baths
Shop Bathroom Suites
Shop Taps
Shop Heating
Shop Tiles
Contact Us
Find Your Nearest Showroom
Coordonnées de contact
Unit 1D Enkalon Industrial Estate, BT41 4LJ, Antrim, Royaume-Uni
- 028 9077 2898
- info@bathshack.com
- www.bathshack.com
4,5
Excellent
7 k avis
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I was recently in the shop to get all…
I was recently in the shop to get all needed for the bathroom renovations, and Matthew was amazing with all. He send quotes fast, we comeback and did some changes, and that wasn't issues at all. Thank you very much. Will comeback again.
14 septembre 2026
Avis spontané
Prompt service and excellent post…
Prompt service and excellent post purchase support. I would recommend.
14 septembre 2026
Avis spontané
Great all round experience!
Excellent product great quality and exceptional value for money . Great customer service and delivery service . Highly recommend and will purchase from this company again
4 septembre 2026
We had a problem with our hot water tap…
We had a problem with our hot water tap and Ewan and his team went above and beyond to help. He sorted a new replacement to be sent out for next day delivery. Amazing company and even better customer service. Thanks Ewan for your help!!
14 septembre 2026
Avis spontané
After initial delivery of ceramic tiles…
After initial delivery of ceramic tiles arrived broken. Was re delivered with no hassle. Very good customer service. Would definitely use again
1 septembre 2026
Great communication via email and…
Great communication via email and delivery timelines were amazing.
11 septembre 2026
Avis spontané
Fantastic customer service
Had to make an exchange of one item from our order, just changed our preference of shower there were no issues with the order, and got in touch with Jack through customer services. He made the entire process so easy and was an absolute gentleman, couldn’t have been nicer!
4 septembre 2026
Avis spontané
Disappointing atersales
The water filter leaked badly, bathshack not prepared to do anything about it unless I took a video of water soaking my kitchen. Thanks but no thanks, will go elsewhere in future for products.
1 septembre 2026
Réponse de Bathshack
Hi Tim
We’re really sorry this experience has left you feeling let down. We completely understand your concern about having to recreate a leak in your kitchen simply to provide a video.
The reason we require this is so we can send this off to the manufacturer to determine the cause. There is no point in us replacing something if we aren't entirely sure of the issue and could potentially end up replacing the wrong thing. Which could leave you with financial loss in fitter costs.
If you are able to get us a video , we would really love the opportunity to help resolve this for you.
Regards
Team Bathshack
Great speedy service!
1 septembre 2026
Excellent
Very happy with Bathshack. My order was delivered smoothly and on time, with everything in order, by a friendly and polite driver .Highly recommend.
10 septembre 2026
Avis spontané
Still waiting for an order over 10 days…
Still waiting for an order over 10 days ago, now causing delays to the bathroom installation. Have contacted via a live chat and now called, to be told it’s with the depot and I should receive a call… still no phone call.
10 septembre 2026
Avis spontané
Réponse de Bathshack
Hi Harriet
We are sorry to hear you have still not recieved your order.
Unfortunately you have not provided any of your order details. If you are able to respond to our Trustpilot request, we will get one of the team to chase this up and come back to you with an update.
Regards
Team Bathshack
Problem re toilet return.
The staff at both Trade Shack and Bath Shack were extremely helpful and went out of their way to sort out my problem. When it came to make the additional payment Sarah was very pleasant and efficient.
9 septembre 2026
Avis spontané
Bathshack rescued the day
Bathshack have putting some remedies in place as I understand it was there outsource courier that had issues and never told Bathshack nor myself.I have there guarantee that I will receive my materials on monday. And I would be compensated. I think that was good of for customer . I am happy with them.
10 septembre 2026
Avis spontané
Réponse de Bathshack
Hi Oludija
We can see you have now spoke with Natasha and that a replacement order has been process and delivery planned for Monday.
Any further issues please let us know
Regards
Team Bathshack
Delivered to a diffefent address after…
Delivered to a diffefent address after asking to fill address for delivery in the form.
*
Below they are saying they tried to contact me, which is false. Not a call, email or text of any sort.
I had to travel over 50kms to get the order and there were two tiles broken. As it is a small order and the tiles are big I'll have to scrap the whole thing... Shame!
*
Had a call from Natasha indeed. I explained to her that a had a lot of stress with the whole thing and problem was set back in at least €200. She proposed to send me another box of tiles as I had some pieces broken and a discount. Offered me a discount of 10% in any a purchase of €370, which I felt really as a punch in the stomach. But the best is still to come: When I retrieved my order from my old address, it was night and the street lights didn't make me notice that they sent me the wrong product. I ordered a a antislip R12 floor tile duo cloud (GREEN), and I received something with a very different colour and don't even know f it's R12... Plus the fact that they say that NAtasha resolved that for me... That's disgusting. More than a month after the purchase. I should have them fitted on that week, but I'm still here...
*
Final answer is ridiculous. Is not about if I received what the product I bought. Is about if I received what you promissed, which obviously I didn't. Even Natasha agreed that the actual product looks COMPLETELY different from what is advertised in your website. Giving you another chance? You're joking...
31 août 2026
Réponse de Bathshack
Hi Jose
We’re sorry this experience has been so frustrating, particularly with the delivery going to your previous address and the damaged tiles adding further stress and delay.
Following your conversation with Natasha, We also understand you’re unhappy with the shade of the tiles received. As you thought these were green. The product supplied was the one ordered, rather than a different tile, but we completely appreciate that the shade wasn’t what you expected.
We do not want to lose you as a customer and we hope you give us another chance in the future to make up for this experience.
Regards
Team Bathshack
Jack was really helpful and sorted our…
Jack was really helpful and sorted our issue very quick
9 septembre 2026
Avis spontané
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