BDR Group  Avis 

Quick reply and problem sorted!

I had a great experience with their prompt and dedicated support. The team was professional, responsive, and focused on providing effective solutions. Their commitment to customer service and willingness to help made the entire process smooth and positive. Thank You Andrew Rampedi!

Helpdesk ticket has been closed without offering any resolution whatsoever. Literally ignoring my emails.

Customer support on the billing and contract side is not good at all. Our billing remains incorrect, even after letting BDR know many times since renewal of our contract in March 2026. I have also asked for a manager to contact us and I am still waiting for this to happen. The billing has been incorrect now, for a significant amount of time, meaning I do not have confidence in BDR to deliver what is promised.

I had an issue with files not synchronising in our ITSMEX folders and contacted BDR Group for support. Felipe responded promptly, kept me informed throughout the process, and worked efficiently to resolve the problem.

Communication was clear and professional, and the issue was resolved to my satisfaction. I appreciate the his patience, technical expertise, and commitment to providing excellent customer service.

Thank you to everyone involved for your support. I would be happy to recommend BDR Group based on this experience.

Ticket closed before problem got resolved.

Curtis was superb, as ever. Sorted my issues speedily. Much appreciated.

We recently had our new phones set up by Dave Goddard from BDR Group, and the service was outstanding from start to finish.

Dave was incredibly friendly, professional, and knowledgeable. He made the whole process seamless, getting everything configured and working perfectly in no time at all. Nothing was too much trouble, and he took the time to explain everything clearly, ensuring we were comfortable with the new system before he left.

His expertise and efficiency meant there was minimal disruption to our day, and his positive attitude made the experience genuinely enjoyable. It's rare to come across someone who combines such technical knowledge with excellent customer service.

We couldn't be happier with the support we received and would highly recommend Dave and BDR Group to anyone looking for reliable, professional IT and telecoms support.

Thank you, Dave, for making the transition so easy, From all at Archimedes Logisitcs

We were looking to reduce our costs due to ongoing pressures in the economy. Our account manager Jack Mac assisting us with this request and a new contract was signed

Great provider and have been with them for many years. Highly Recommend.

Being a fast paced business, we often set up new lines and services in the UK, India and Australia. Jack and his team act fast, deal with the query and ensure its seen through to completion. Would thoroughly recommend these guys for future services.

Support from BDR is very good. Nduduzo tried to resolve the issued with my laptop over a couple of days.

Phillip was really helpful and easy to deal with. Great communication.

Phillip is a pleasure to deal with, always goes above and beyond to quickly sort out our many and sometime complicated IT issues.

Philp is amazing, always there to help me when needed!

Phillip Fielding is without a doubt the most helpful person for us with any of our IT queries. We've used BDR for a number of years, and he is always quick to respond, puts up with our lack of IT knowledge and gets us back up and running (with any improvements that need to be made etc).
He's always really friendly and a pleasure to talk to!

this morning i had to find a pass code for a new iphone to use for Teledermoscopy. I emailed in and then Phones IT. The gentlemen on the phone advised me that the phone would reset in 10 mins. my first pt was at 9 and this was about 9:10. I waited the 10 minutes. but the phone still wouldn't let me unlock it.
thankfully my manager had emailed Alex Heard-white separately and she replied with a pass code.

Excellent technical service within the limits of my local infrastructure, but not always quite 100% in admin areas without some prompting, but very satisfactory results after some email exchanges.