Beauty Queens Cosmetics Avis 

very caring & helpful always polite

Great customer service and great product

I love this store
It has everything I need

Great customer service from adeel.

Clean and great use of the space they have.
A lot of stock available for a small shop.

Read all the bad reviews . Asked them if its possible to order and if my product would be in store they said yes no problem. I asked them why others whos product were available and because of that they were able to order it, why they haven´t gotten their product. Answer: Online ordering is new. Huh? How can i be new if there a reviews from more than 2 years ago complaining about not having received their orderd products?? They said, well... its best if you come here and buy it yourself. I told them that i´m not even living in their country. No response anymore, no mater how often i made them aware that i´m still waiting for their answer. Months later i got on there asking if my product would be available in those 2 stores in Birmingham of which i sended the adress. They told me it would be available in all 4 stores of Birmingham. A lovely person went there for me. She not only went in one but in 2 shops of them in Birmingham. No product in both shops. I told them online. They didn´t care.No excuse, no compensation. Nothing.

The store has a good selection, but terrible service. You don't get an order confirmation, and in my case, no information about the reason for a refund (I did get some money back). The store also does not have IOSS status, so they do not pay VAT in European countries, so you may get a larger bill for non-payment of VAT. At least that's what you get in Denmark.

I ordered a shampoo from Beauty Queens Cosmetics over three weeks ago, and I still haven’t received any update at all. I’ve emailed them three times, tried using their online support function, and they just don’t respond.

The whole experience has been unbelievably frustrating and completely unprofessional. I honestly regret ordering from them, and based on what I’ve been through, I’d warn others to avoid this company.

Terrible customer service and zero communication.

Avoid.

Am sorry to say that this shop is not the place to shop in. Only unless you want to be treated like a thief. I was followed around the shop asked ten times if I wanted a basket. Black people keep that shop going. But am not willing to be treated like a thief.

Today is the 9th November. I ordered 4 items online on the 14th October, paid for 48hr delivery and to date have only received 2 of them!
- The delivery came 3 days later, though I paid for 2 day shipping. They dispatched it 2 days after I ordered it, but thankfully Royal Mail was able to deliver the following day.
- 1 item was completely wrong, I emailed about this, they asked my to send it back and said they will look into getting the correct one. After much delay and chasing with emails, they then asked me to pick it up in store (which would have meant a 1.5hr round trip journey, paying for parking, etc), I told them this was not reasonable and asked them again to mail it to me... To date there has been nothing in the post.
- 1 item was out of stock. I was never informed about this, but only realised when I received a refund email.

If I had known that it would take about a month to get 50% of my order with poor communication, unreasonable expectations, while having to pay for shipping and go out of my way to arrange a return for an error made by them, I would not have done any business with them!

I wish I had come to trust pilot before to see the myriad of poor experiences and reviews. I am going to take this to trading standards/ the ombudsman and would advise those who've shared a similar experience to do the same. They need to be held accountable for their actions.

I really don't even want you rate 1 star but this is the minimum that you can review.
I have had the same problem as others, ordered a product, which was never sent, eventhough chased on email. The only route to this being rectified was through my bank, and raising a dispute, they issued a refund. Terrible company!

Ordered a hair care product and paid for Royal Mail tracked 24 - didn’t ever receive email confirmation, just some random text message! Couldn’t track the item and heard absolutely nothing. I emailed them asking where the item was and they did respond saying they’d look in to it - then nothing. So I emailed again asking for a refund given I’d waited well over 10 days for an item that should have been delivered within 2 days - they said they had refunded it immediately but obviously they didn’t. I contacted my bank who have refunded me. Do not shop here!

I bought Nivea Balm shave lotion from this place. I was sent out of date product . Do not buy from this place they do not refund any money back. . I have now evolved my bank to investigate and try to get my money

I have a good expérience there ,the employee and staff was very helpfull and kind

Beauty Queens is best for affordable makeup range and hair accessories.

They have all kinds of Afro cosmetics range and all kinds of braiding hairs and human hairs clip in and weave extensions.

Good experience and affordable too

Wow!! Simply amazing. I was amazed to look at the range and quality of braiding hairs and human hair extensions. The good thing was they have everything to in every budget range.

Scammers. How are they still operating? DO NOT ORDER FROM HERE BECAUSE YOU WILL NOT GET IT

THIS IS A SCAM!!!

I wish I had checked on here before ordering. If I could give it 0 stars I would!! Please do not order from here I beg you. They are nothing but con artists who take your money and never send out the products!! And all you get from them is automated messages or no replies. I have now opened up a case with my bank in the hope of receiving my money bank but we’ll see