Buying a bed and mattress online is taking a gamble. However cannot fault this. Fab divan..very comfortable mattress and great headboard. Old bed n mattress taken away at same time new one delivered.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It was very easy to order online, reasonable price so I kept my fingers crossed for a good result! My headboard came quickly, was very well packaged and is absolutely beautiful. Solid wood, quality ma... Voir plus
L'entreprise a répondu
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headb... Voir plus
L'entreprise a répondu
I don’t know what the mattress is like but delivery is dreadful. When I chose to buy the delivery was just a few days. Then I got notification that the mattress was being collected from the factory 5... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Coordonnées de contact
Marl Road, L33 7UH, Liverpool, Royaume-Uni
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service skills were fantastic.
Customer service skills were fantastic.
Any items that I have ever purchased have been of the best quality and incredibly good on prices too.
I would certainly shop here again and have highly recommended this business to many people
17 juin 2026
Réponse de Bed Factory Direct
Hi Zoe,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've consistently had such positive experiences with both our customer service and the quality of our products. It's fantastic to know you feel you're getting great value too.
Your recommendation means the world to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
comfortable mattress
Found the mattress comfortable in a hotel so noted the label and purchased the same from Bed factory direct.
Very quick delivery, polite delivery guys took it upstairs.
It's as comfortable as the one in the hotel :)
Also found a 10% discount code so it all helps.
17 juin 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Mark,
Thank you for your fantastic 5-star review!
We're so pleased to hear you enjoyed the mattress during your hotel stay and that you were able to find the exact same one with us. It's great to know you're enjoying the same level of comfort at home!
We're also delighted that our delivery team made a positive impression and that your mattress arrived quickly. Finding a discount code is always a nice bonus too!
Thank you for choosing Bed Factory Direct. We hope you enjoy many years of restful, comfortable sleep.
Delivered as promised
Delivered as promised, on time and followed instructions.
19 juin 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Paul,
Thank you for your 5-star review!
We're delighted to hear your order was delivered on time and that our team followed your delivery instructions exactly as requested. Providing a smooth and reliable service is something we take great pride in.
Thank you for choosing Bed Factory Direct, and we hope to serve you again in the future!
Advised bed not in stock once I’d paid…
Advised bed not in stock once I’d paid for it.
Poor communication throughout, promised phone calls ‘in 5 mins’ not received This company seems only able to deal by email, sheila, customer service in particular very rude , would suggest some refresher training.
On delivery date, 1 month after order, only 1 box of 2 delivered, 2nd box delivered by different courier, only to have 2nd box delivered again 1 week later by original courier!
Would never deal with or recommend this company
3 juin 2026
Brilliant service and so reasonable
Brilliant service and so reasonable - from sending out the samples to delivery of the headboard. Very pleased.
11 juin 2026
Réponse de Bed Factory Direct
Hi Jan,
Thank you for taking the time to leave us your review.
We’re really pleased to hear you had a great experience from receiving the samples right through to the delivery of your headboard, and that you’re happy with both the service and value for money.
We appreciate your feedback and support, and we’ll continue working hard to make every part of the experience even better. If there’s anything we could have done to make this a 5-star experience, we’d genuinely love to hear it.
The company was efficient
The company kept me informed about delivery times & delivered on time & were very helpful. Bed just what was ordered & just the job. Can recommend company and product
12 juin 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Jackie,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were kept informed throughout the delivery process and that everything arrived on time as promised. It's great to know the bed was exactly what you ordered and met your expectations.
Thank you for your recommendation—it really means a lot to us. We hope you enjoy your new bed for many years to come and look forward to serving you again in the future.
Réponse de Bed Factory Direct
Hi Linda,
Thank you for your fantastic 5-star review!
We're so pleased to hear that you found the ordering process easy and that our delivery updates kept you well informed every step of the way. We work hard to make the whole experience as smooth and straightforward as possible, so it's wonderful to know we achieved that for you.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to welcome you back again in the future.
Réponse de Bed Factory Direct
Hi,
Thank you for your wonderful 5-star review!
We're delighted to hear you were happy with the delivery and that you're pleased with the quality of both your mattress and headboard. Knowing our products have met your expectations means a great deal to us.
Thank you for choosing Bed Factory Direct. We hope you enjoy many comfortable nights ahead and look forward to serving you again in the future.
Easy ordering process and great pricing
Easy ordering process and great pricing.
Delivered on time and bed is extremely well made.
Happy customer!
12 juin 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Bill,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our ordering process easy, appreciated our competitive pricing, and that your bed was delivered on time. It's especially great to know you're pleased with the quality and craftsmanship of your new bed.
Thank you for choosing Bed Factory Direct. We're so pleased you're a happy customer, and we look forward to serving you again in the future!
Delivered quickly,friendly delivery…
Delivered quickly,friendly delivery men.
Beautiful bed (we used task rabbit to put it up)
Really pleased overall.
4 juin 2026
Réponse de Bed Factory Direct
Hi Joy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your bed was delivered quickly and that our delivery team made such a positive impression. It's fantastic to know you're pleased with your beautiful new bed and that everything came together smoothly.
Thank you for choosing Bed Factory Direct. We hope you enjoy many comfortable nights ahead, and we look forward to serving you again in the future!
Love my ceaser bed fantastic service…
Love my ceaser bed fantastic service and quality. Very easy to put together
5 juin 2026
Réponse de Bed Factory Direct
Hi Halimah,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you love your Caesar bed and that you're so pleased with the quality and service you received. It's also great to know you found it easy to put together, making the whole experience even better.
Thank you for choosing Bed Factory Direct. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Réponse de Bed Factory Direct
Hi Juan,
Thank you for your fantastic 5-star review!
We're so pleased to hear everything was great! Your kind feedback means a lot to us, and we're delighted you had such a positive experience.
Thank you for choosing Bed Factory Direct. We hope to welcome you back again in the future!
Bed looks great
Bed came on time, it is good quality and easy to assemble. The faux white leather looks great and is easy to keep clean.
5 juin 2026
Réponse de Bed Factory Direct
Hi G. Boston,
Thank you for your fantastic 5-star review!
We're delighted to hear your bed arrived on time and that you found it easy to assemble. It's wonderful to know you're pleased with the quality, and that the white faux leather looks great in your room while also being easy to keep clean.
Thank you for choosing Bed Factory Direct. We hope you enjoy your new bed for many years to come
great service and seamless delivery…
great service and seamless delivery when they said they would
5 juin 2026
Réponse de Bed Factory Direct
Hi Stuart,
Thank you for your fantastic 5-star review!
We're delighted to hear that you received great service and that your delivery was seamless and arrived exactly when promised. Providing a reliable and hassle-free experience is something we always strive for.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to serve you again in the future!
Réponse de Bed Factory Direct
Hi Milo,
Thank you for your fantastic 5-star review!
We're delighted to hear you had a good experience with us. It's great to know that your fabric samples arrived the very next day and that your order was delivered on time. We know how important it is to be able to see the materials before making a decision, so we're pleased this helped.
Thank you for choosing Bed Factory Direct. We really appreciate your feedback and hope to serve you again in the future!
Choices Pocket 2000
Ordered the Choices Pocket 2000 mattress and a Reinforced Divan Base (double, charcoal chenille) from The Bed Factory Direct and I'm really pleased with both. A few reviews had made me nervous about delivery turning up late, but mine arrived right on time. Everything came double-wrapped, so the mattress and base were both spotless clean. The delivery team carried it all into the house and were genuinely friendly and helpful. I've now been sleeping on it for ten days and the quality really shows: beautifully made and very comfortable. No complaints at all, would happily recommend.
27 mai 2026
Réponse de Bed Factory Direct
Hi Claudiu,
Thank you so much for taking the time to leave us such a detailed 5-star review!
We're delighted to hear you're so pleased with your Choices Pocket 2000 mattress and reinforced divan base. It's especially reassuring to know that, despite your initial concerns, your delivery arrived on time and that our delivery team made such a positive impression.
We're also pleased to hear everything arrived in perfect condition and that, after ten days of use, you're finding the mattress beautifully made and very comfortable. Your recommendation means a great deal to us and will certainly help other customers shop with confidence.
Thank you for choosing Bed Factory Direct. We hope you enjoy many years of restful and comfortable sleep!
Excellent Value for Money
I bought 2 divan beds with headboards from this company. Super happy with the beds. Great quality, excellent value for money. Booking delivery was easy and the delivery guys were brilliant. I would highly recommend this company
5 juin 2026
Avis spontané
Réponse de Bed Factory Direct
Hi,
Thank you so much for your fantastic 5-star review!
We're delighted to hear you're so happy with your two divan beds and headboards. It's wonderful to know you found them to be great quality and excellent value for money.
We're also pleased that booking your delivery was straightforward and that our delivery team provided such a positive experience. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing Bed Factory Direct. We hope you enjoy your new beds for many years to come!
Service was good
Service was good, delivered on time and the product is as what was advertised.
2 juin 2026
Réponse de Bed Factory Direct
Hi Arno,
Thank you for taking the time to leave us your review.
We're pleased to hear you were happy with our service, that your order was delivered on time, and that the product matched your expectations.
We appreciate your feedback and are always looking for ways to improve. If there's anything we could have done to make your experience a 5-star one, we'd love to hear from you.
Thank you for choosing Bed Factory Direct, and we hope to welcome you back again in the future.
Réponse de Bed Factory Direct
Hi Rhys,
Thank you for your fantastic 5-star review!
We're delighted to hear you were pleased with our prompt delivery. Providing a fast and reliable service is something we always strive for, so it's great to know we met your expectations.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to serve you again in the future!
Excellent customer service only…
Excellent customer service only disappointment was there was a delay with delivery slot which impacted my evening plans. But delivery company made up for it by putting bed in the room upstairs for me to compensate.
29 mai 2026
Réponse de Bed Factory Direct
Thank you, Lisa, for taking the time to leave us a review.
We're delighted to hear that you received excellent customer service from our team. Providing a positive experience for our customers is always our priority.
We would also like to apologise for the delay to your delivery slot and understand how this impacted your evening plans. We appreciate your patience and are pleased to hear that the delivery team were able to help by taking the bed upstairs for you.
Thank you again for your feedback and for choosing us. We hope you enjoy your new bed.
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