Buying a bed and mattress online is taking a gamble. However cannot fault this. Fab divan..very comfortable mattress and great headboard. Old bed n mattress taken away at same time new one delivered.... Voir plus
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Lisez les avis des autres
It was very easy to order online, reasonable price so I kept my fingers crossed for a good result! My headboard came quickly, was very well packaged and is absolutely beautiful. Solid wood, quality ma... Voir plus
L'entreprise a répondu
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headb... Voir plus
L'entreprise a répondu
I don’t know what the mattress is like but delivery is dreadful. When I chose to buy the delivery was just a few days. Then I got notification that the mattress was being collected from the factory 5... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Coordonnées de contact
Marl Road, L33 7UH, Liverpool, Royaume-Uni
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I ended up dragging multiple heavy boxes upstairs by myself while the driver remained in his vehicle watching.
Ordered a bed frame and mattress from Bed Factory and had an extremely disappointing delivery experience.
The delivery was originally scheduled for 7 May but never arrived, despite someone staying home all day waiting. I then rescheduled for 12 May and again received no delivery and no proper communication.
Tracking later showed an “attempted delivery” on the first date, however no actual attempt was made to contact us. No one came upstairs to the flat, no call was made, and only a photo of the downstairs area was uploaded.
The order finally arrived days later after multiple calls to customer service, but the delivery experience became even worse. The driver left three extremely heavy furniture boxes downstairs and expected me to move them myself to a third-floor flat. I explained that I was alone and unable to carry them safely, but no assistance was offered.
I ended up dragging multiple heavy boxes upstairs by myself while the driver remained in his vehicle watching. Another resident eventually had to help me carry the final box because it was far too heavy and large for one person.
I was left physically sore afterwards and overall the service was completely unacceptable, especially after the repeated failed deliveries and lack of communication.
Would not order again based on this experience.
13 mai 2026
Avis spontané
Well informed regarding delivery and…
Well informed regarding delivery and time. Bed mattress is good.
8 mai 2026
Réponse de Bed Factory Direct
Thank you, Rob, for your fantastic 5-star review! We’re delighted to hear that you were kept well informed throughout the delivery process and that your mattress is meeting your expectations.
We hope you enjoy many comfortable and restful nights on your new bed mattress. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Great from start to finish
Online ordering straightforward. Good communication re delivery. Polite and efficient delivery guys.
We bought one of the cheaper beds as a spare - impressed with it for the price. Overall a good shopping experience and a local company so 5 🌟 all round!
12 mai 2026
Avis spontané
Réponse de Bed Factory Direct
Thanks so much for your wonderful 5-star review, Ken!
We’re delighted to hear that you found the online ordering process straightforward and that our delivery updates kept you well informed. It’s also great to know that our delivery team made a positive impression.
We’re especially pleased that you’re impressed with the quality and value of your spare bed. Offering well-made products at competitive prices is something we take great pride in.
Thank you for choosing to support a local business and for your kind words. We really appreciate your recommendation and hope to serve you again in the future.
Ottoman bed
The bed when it was put together was very good, however the process for completing it was extremely difficult. The parts were not labelled, so it was very difficult to work out which screw went where without the details. Also it was discovered that one of the instructions was incorrect, but those who were assembling it were more than capable to work out how to rectify it.
28 avril 2026
Réponse de Bed Factory Direct
Thank you for your feedback, Mrs Elliott.
We’re very pleased to hear that you are happy with your ottoman bed now that it has been assembled.
We’re sorry to learn that the assembly process was more difficult than expected due to the parts not being labelled and an error in the instructions. We appreciate you bringing this to our attention, and your comments will be passed on to our product team so that we can improve the assembly experience for future customers.
Thank you again for your honest feedback, and we hope you enjoy your new bed.
Excellent Service
Excellent Service! Ordered a bed on the Saturday, it arrived on the Thursday, delivery drivers where great, the whole service was excellent will definitely use again.
7 mai 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Christopher,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you were pleased with our service from start to finish. It’s great to know your bed arrived promptly and that our delivery team provided a positive experience.
Your kind words mean a lot to us, and we’re thrilled to hear that you would definitely use us again.
Thank you for choosing us, and we look forward to serving you in the future.
Excellent people in the company
Excellent people in the company, promptly sent us swatches, followed up to check we had received the swatches and later the divan and bedhead. Great product, delighted with it. Prompt and efficient. Really helpful staff in your company!
4 avril 2026
Réponse de Bed Factory Direct
Hi Mrs Marsden,
Thank you for taking the time to leave such a lovely 5-star review! We’re so pleased to hear that you had a great experience with our team throughout the whole process.
From sending fabric swatches to following up on your delivery, we always aim to provide helpful and attentive service, so your kind words really mean a lot to us. We’re also delighted that you’re so happy with your divan and headboard!
We’ll be sure to pass your feedback on to the team — they’ll truly appreciate it.
Thank you again for your support and for choosing us!
Easy ordering and very quick deliver.
Easy ordering and very quick deliver.
The mattress is just as advertised - extremely comfortable
29 avril 2026
Réponse de Bed Factory Direct
Hi Sally,
Thank you for your wonderful 5-star review! We’re so pleased to hear that ordering was easy and your delivery arrived quickly.
It’s even better to know the mattress lived up to expectations and that you’re finding it extremely comfortable — that’s exactly what we love to hear!
We really appreciate your feedback and thank you for choosing us.
Excellent prices
Excellent prices. Swift delivery with no mucking about. Solid bed that is lasting well
2 septembre 2025
Réponse de Bed Factory Direct
Hi Abigail,
Thank you for your fantastic 5-star review! We’re delighted to hear you were happy with our prices and speedy delivery service — “no mucking about” is exactly the experience we aim to provide!
It’s also great to know your bed is solid and standing the test of time well. Your feedback means a lot to us, and we truly appreciate your support.
Enjoy your bed, and thank you again for choosing us!
New bed frame
Really easy to use on the web and was kept updated on the delivery .. the driver rang to tell me a more specific time frame.
Really good product .. bed frame is amazing😊
Thank you
5 mai 2026
Réponse de Bed Factory Direct
Hi Helen,
Thank you so much for your lovely 5-star review! We’re so pleased to hear you found the website easy to use and that our delivery updates kept everything smooth and convenient for you.
It’s fantastic to know you’re happy with your new bed frame — “amazing” is exactly what we love to hear 😊
We really appreciate your support and hope you enjoy your new bed for many years to come!
Great experience from ordering to delivery
Ordering on line was simple . The bed is for spare room so i was pleased to find a reasonably priced option . Considering cost the bed is perfect for my needs . I test ran it and found it very comfortable.
The delivery duo had communicated well about delivery time whoch made my day stress free as i could plan other commitments around this without disruption. They were very polite and respectful of my home . If i was going to employ delivery men id call them. Thanks team 86.
5 mai 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Lucretia,
Thank you so much for your wonderful review! We’re delighted to hear that ordering online was simple and that you found the perfect bed for your spare room at a great price. It’s even better to know you found it comfortable after giving it a test run!
We’ll also be sure to pass your kind words on to the delivery team. They’ll be thrilled to hear their communication and service helped make your delivery day stress free. Providing polite, respectful service is something we take great pride in.
Thank you again for choosing us, and we hope your guests enjoy the bed just as much as you do!
JanB
Brilliant bed!
At least operatives rang to tell us when approximately they would arrive. Shame about no interaction between us and them. Could have been lovely chatty, and smiley but dumped bed and went!
24 avril 2026
Réponse de Bed Factory Direct
Hi Janet,
Thank you so much for your lovely 5-star review! We’re delighted to hear you’re pleased with your new bed and that our team kept you updated on their arrival time.
We really appreciate your feedback regarding the delivery experience too. We completely understand how a friendly chat and a smile can make all the difference, and we’ll certainly pass your comments on to the team as we’re always looking to improve the customer experience.
Thank you again for choosing us, and we hope you enjoy many comfortable nights in your brilliant new bed!
Réponse de Bed Factory Direct
Write a reply to the above 5 star trust pilot review
Réponse de Bed Factory Direct
Thank you for your kind feedback and for taking the time to leave a review. We’re glad to hear you’re happy with the quality of our service.
We really appreciate your support and look forward to serving you again in the future.
Réponse de Bed Factory Direct
Thank you so much for your 5-star review, Carolyn.
We’re really pleased to hear that your item was as described and that the headboard fitted nicely. Your feedback is greatly appreciated and we’re glad you’re happy with your purchase.
If you need anything else in the future, please don’t hesitate to get in touch.
Lovely headboard
Lovely headboard. Fabric samples came very quickly via Royal Mail. The only negative is the headboard didn’t get delivered on the day the courier informed me. Waited in all day and no news! Fortunately it arrived the next day. This not the fault of Bed Factory but the courier they used
1 mai 2026
Avis spontané
Réponse de Bed Factory Direct
Thank you so much for your 4-star review, Gill.
We’re really pleased to hear that you’re happy with your headboard and that the fabric samples arrived quickly. We’re very sorry to hear about the delay with the courier delivery and completely understand how frustrating it is to wait in all day when a delivery doesn’t arrive as expected.
While this was outside of our direct control, we do appreciate your understanding and your kind comments about the product and our service.
If there is anything else we can help with, please don’t hesitate to get in touch.
Positive overall experience
Easy and straightforward to place order. Staff are helpful and quick to respond to queries. Bed arrived on time and was well packaged to avoid any damage.
23 avril 2026
Réponse de Bed Factory Direct
Thank you so much for your 5-star review, SBajwa.
We’re really pleased to hear that you found the ordering process easy and straightforward, and that our team were helpful and quick to respond to your queries. It’s also great to know your bed arrived on time and was well packaged for safe delivery.
We truly appreciate your kind feedback and support.
If you need anything in the future, we’re always happy to help.
On time giving 1 hour notice for…
On time giving 1 hour notice for delivery. Very professional in bringing bed etc into house. Very impressed.
23 avril 2026
Réponse de Bed Factory Direct
Hi Celia,
Thank you so much for your kind 5-star review!
We’re really pleased to hear that you were happy with the delivery service and that the team kept you well informed with the one-hour notice. It’s great to know you found them professional and that everything went smoothly bringing your bed into your home.
Your feedback means a lot to us, and we’ll be sure to pass your comments on to the delivery team.
You can't beat a sprung divan bed base for comfort and support
Easy to order online and amazingly quick delivery!
I was kept informed of when delivery was taking place, via email and text, and the couriers rang an hour or so before arrival. They manoeuvred the base into my room of choice twice, this bed base is good quality.
I only bought a sprung divan bed base, because the slatted bed base I had, doesn't give the movement I like, plus a sprung divan bed base helps the mattress last longer, and boy did i feel the difference using it last night for the first time!
Sprung divan bed bases, you really cant beat them for a good supportive sleep! Many thanks Bed Factory and courier!
27 avril 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Carolanne,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear how pleased you are with your new sprung divan bed base and that you noticed such a positive difference in comfort from the very first night. It’s great to know the ordering process was smooth and that our delivery team kept you well informed and provided helpful service on arrival.
Your comments about the support and durability of a sprung divan base are absolutely spot on, and we’re so glad it’s working perfectly for you.
Many thanks again for your kind words and for choosing Bed Factory!
Réponse de Bed Factory Direct
Hi Helen,
Thank you so much for your 5-star review!
We’re really pleased to hear that you found the ordering process easy and that your delivery was quick and smooth. It’s also great to know our delivery team made a positive impression and that you feel you received good value.
We truly appreciate your kind feedback and support.
Lovely fabric and split base option
Lovely fabric, excellent split base to help go up my difficult stairs, delivered on time.
30 mars 2026
Réponse de Bed Factory Direct
Hi Tricia,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re pleased with the fabric and that the split base option made delivery to your home much easier—especially with those tricky stairs. It’s also great to know everything arrived on time as expected.
Your feedback really means a lot to us, and we truly appreciate you taking the time to share your experience.
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