Buying a bed and mattress online is taking a gamble. However cannot fault this. Fab divan..very comfortable mattress and great headboard. Old bed n mattress taken away at same time new one delivered.... Voir plus
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Lisez les avis des autres
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headb... Voir plus
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It was very easy to order online, reasonable price so I kept my fingers crossed for a good result! My headboard came quickly, was very well packaged and is absolutely beautiful. Solid wood, quality ma... Voir plus
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I don’t know what the mattress is like but delivery is dreadful. When I chose to buy the delivery was just a few days. Then I got notification that the mattress was being collected from the factory 5... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Coordonnées de contact
Marl Road, L33 7UH, Liverpool, Royaume-Uni
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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On time giving 1 hour notice for…
On time giving 1 hour notice for delivery. Very professional in bringing bed etc into house. Very impressed.
23 avril 2026
Réponse de Bed Factory Direct
Hi Celia,
Thank you so much for your kind 5-star review!
We’re really pleased to hear that you were happy with the delivery service and that the team kept you well informed with the one-hour notice. It’s great to know you found them professional and that everything went smoothly bringing your bed into your home.
Your feedback means a lot to us, and we’ll be sure to pass your comments on to the delivery team.
You can't beat a sprung divan bed base for comfort and support
Easy to order online and amazingly quick delivery!
I was kept informed of when delivery was taking place, via email and text, and the couriers rang an hour or so before arrival. They manoeuvred the base into my room of choice twice, this bed base is good quality.
I only bought a sprung divan bed base, because the slatted bed base I had, doesn't give the movement I like, plus a sprung divan bed base helps the mattress last longer, and boy did i feel the difference using it last night for the first time!
Sprung divan bed bases, you really cant beat them for a good supportive sleep! Many thanks Bed Factory and courier!
27 avril 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Carolanne,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear how pleased you are with your new sprung divan bed base and that you noticed such a positive difference in comfort from the very first night. It’s great to know the ordering process was smooth and that our delivery team kept you well informed and provided helpful service on arrival.
Your comments about the support and durability of a sprung divan base are absolutely spot on, and we’re so glad it’s working perfectly for you.
Many thanks again for your kind words and for choosing Bed Factory!
Réponse de Bed Factory Direct
Hi Helen,
Thank you so much for your 5-star review!
We’re really pleased to hear that you found the ordering process easy and that your delivery was quick and smooth. It’s also great to know our delivery team made a positive impression and that you feel you received good value.
We truly appreciate your kind feedback and support.
Lovely fabric and split base option
Lovely fabric, excellent split base to help go up my difficult stairs, delivered on time.
30 mars 2026
Réponse de Bed Factory Direct
Hi Tricia,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re pleased with the fabric and that the split base option made delivery to your home much easier—especially with those tricky stairs. It’s also great to know everything arrived on time as expected.
Your feedback really means a lot to us, and we truly appreciate you taking the time to share your experience.
Excellent quality
Excellent quality, really well made ottoman end lift divan, very good value for money. The whole experience was great.
15 avril 2026
Réponse de Bed Factory Direct
Hi Emma,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re pleased with the quality of your ottoman end lift divan and that you feel it offers great value for money. It’s also great to know that you had a smooth and positive experience from start to finish.
We really appreciate your feedback and hope you enjoy your new bed for years to come!
Réponse de Bed Factory Direct
Hi Kevin,
Thank you so much for your 5-star review!
We’re really pleased to hear that you received outstanding service. Your feedback is greatly appreciated and means a lot to the team.
We hope to serve you again in the future!
Bed factory never disappointed me zi…
Bed factory never disappointed me zi have been buying from them in the early 2000.
22 avril 2026
Réponse de Bed Factory Direct
Hi Winsome,
Thank you so much for your amazing 5-star review and for your continued support over the years!
We’re truly delighted to hear that we’ve consistently met your expectations since the early 2000s. Long-term customers like yourself mean a great deal to us, and it’s always a pleasure to know we’ve been able to provide products you can rely on.
We really appreciate your loyalty and kind words, and we look forward to serving you again in the future.
Réponse de Bed Factory Direct
Hi Gabriel,
Thank you for your 5-star review!
We’re so pleased to hear that you’re happy with your bed and love the quality. That’s exactly what we aim for.
We really appreciate your feedback and hope you continue to enjoy it!
Stunning bedframe
Stunning bedframe, small double for my daughter’s bedroom. Very classic.
Excellent customer service throughout the ordering and delivery service and process. Would recommend!
22 avril 2026
Réponse de Bed Factory Direct
Hi Lesley,
Thank you so much for your lovely 5-star review!
We’re thrilled to hear that you’re happy with the bedframe and that it’s a perfect fit for your daughter’s bedroom. It’s great to know you like the classic style, and that our customer service and delivery process met your expectations.
We really appreciate your recommendation and hope your daughter enjoys her new bed!
Excellent service
Excellent service for notifying of delivery and quality ottoman bed securely wrapped. Would highly recommend
22 avril 2026
Réponse de Bed Factory Direct
Hi Dianne,
Thank you so much for your wonderful 5-star review!
We’re really pleased to hear that you were happy with the delivery updates and that your ottoman bed arrived securely wrapped and in great condition. It’s great to know our service met your expectations.
We truly appreciate your recommendation and hope you enjoy your new bed!
Best mattress I have ever slept on
Great communication & delivery.
Most comfortable mattress I have ever slept on, it’s thick, high & heavy , amazing quality.
22 avril 2026
Réponse de Bed Factory Direct
Hi Jo,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re enjoying your new mattress and that it’s the most comfortable you’ve ever slept on—that’s exactly what we aim for. It’s also great to know that you were happy with the communication and delivery experience.
We really appreciate you taking the time to share your feedback,
Réponse de Bed Factory Direct
Hi Michelle,
Thank you so much for your kind review! We’re delighted to hear you’re pleased with the quality of your bed and that it arrived so quickly.
It’s great to know you feel you received excellent value for money — that’s exactly what we aim for.
If you need anything at all in the future, we’re always here to help.
Réponse de Bed Factory Direct
Hi Donald,
Thank you for your review!
We’re really pleased to hear everything ticked the boxes for you — that’s exactly what we like to hear. We appreciate you taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Bed really comfortable and delivered by…
Bed really comfortable and delivered by very pleasant and helpful people
13 avril 2026
Réponse de Bed Factory Direct
Hi Jackie,
Thank you so much for your lovely review!
We’re delighted to hear that you’re finding your bed really comfortable and that our delivery team made a great impression — we’ll be sure to pass your kind comments on to them.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Great service
Great service, the only place we found offering low headboards with great colour options. Arrived within a week of ordering.
22 avril 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Kenneth,
Thank you for your great review!
We’re really pleased to hear you’re happy with the service and that you were able to find the low headboard style and colour options you were looking for. It’s also great to know your order arrived quickly within a week.
We truly appreciate your feedback and support. If you need anything in the future, we’re always here to help.
Recent purchase from bed factory direct
We were looking for a new bed for our spare bedroom and wanted to replace the drawer divan and didn’t need under bed storage anymore so we decided on a metal frame bed we checked various companies and bed factory direct we’re very competitive with the bed we had chosen ordering was very easy and we were able to choose a delivery date that suited us overall a great choice of if you ever need a new bed.
15 avril 2026
Réponse de Bed Factory Direct
Hi Mr Davies,
Thank you very much for your detailed and kind review.
We’re really pleased to hear that you found the ordering process easy and that you were able to select a delivery date that suited you. It’s great to know you were happy with the value and that the metal frame bed is a good fit for your spare bedroom.
We truly appreciate you choosing us and taking the time to share your experience. If you ever need anything in the future, we’ll be happy to help.
Great product
Great product, price and service. The delivery men came all the way from Birmingham so really great service. Product exactly to specification and I couldn't have asked for better. Much appreciated.
16 avril 2026
Réponse de Bed Factory Direct
Hi Mr Smith,
Thank you very much for your fantastic review!
We’re delighted to hear that you’re happy with the product, price, and service. It’s great to know everything met your expectations and that our delivery team provided a good experience — we’ll be sure to pass your kind comments on to them.
We really appreciate you taking the time to share your feedback and hope to see you again in the future.
Réponse de Bed Factory Direct
Hi Debbie,
Thank you so much for your lovely review! We're really pleased to hear you’re happy with your headboard and that our service was speedy for you.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your new product for years to come.
Réponse de Bed Factory Direct
Thank you so much for your kind 5-star review, Orlagh!
We’re really pleased to hear you’re happy with the value and quality of the product, and that your delivery was quick. Your feedback means a lot to us and will be shared with the team.
We appreciate you taking the time to leave a review and hope to see you again in the future!
Great mattress
Great mattress,so comfy. Would recommend this company, could pick what day was best for delivery and kept informed of delivery time etc. Would definitely order from here again. Excellent quality for the price, will recommend to others to order from bed factory direct
30 mars 2026
Réponse de Bed Factory Direct
Hi Jane,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying your new mattress and found it so comfortable.
It’s great to know that our delivery options and communication helped make the experience smooth and convenient for you. We always aim to provide excellent quality at a great price, so your recommendation truly means a lot to us.
We look forward to serving you again in the future!
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