not what was advertised so returned mattress but apparently it is my fault as it was not what I wanted? then cost me to return and may get penalised for restocking as it was not vacuumed packed... Voir plus
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Lisez les avis des autres
Buying a bed and mattress online is taking a gamble. However cannot fault this. Fab divan..very comfortable mattress and great headboard. Old bed n mattress taken away at same time new one delivered.... Voir plus
L'entreprise a répondu
Bed was great, ordered a high divan which is great for people with knee issues. good price and the delivery company they used were very helpful and polite. Loved the range of storage and coverings ava... Voir plus
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headb... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Coordonnées de contact
Marl Road, L33 7UH, Liverpool, Royaume-Uni
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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generally carried out very well
I was a little surprised that the delivery staff were not more friendly, but i fully realise that this might be a priority as the job itself seemed to be carried out well...hence 4 stars for'very good' rather than total excellence.
30 mars 2026
Réponse de Bed Factory Direct
Dear Mr Kennedy,
Thank you for taking the time to leave your review and for your positive comments about the overall service.
We’re pleased to hear that the delivery itself was carried out well and met your expectations. We also appreciate your honest feedback regarding the friendliness of the delivery team. While efficiency and care are always priorities, we agree that a friendly and approachable service is just as important.
Please be assured that we will pass your comments on to our courier partner so they can review this with their team and continue to improve the customer experience.
Thank you again for your feedback and for choosing us.
Great product
Great product, great price. Good comms. Delivery drivers were super efficient.
31 mars 2026
Réponse de Bed Factory Direct
Dear Charlotte,
Thank you so much for your 5-star review!
We’re delighted to hear that you’re happy with the product, price, communication, and delivery service. It’s great to know our delivery team were super efficient and helped make your experience a positive one.
Your feedback means a lot to us and we really appreciate you taking the time to share it.
New mattress
Had a fab experience yesterday with John, there was no pressure, just good advice. We bought the one we found the best for us at a fab price. Even got delivered early evening the same day.
Would definitely recommend to anyone, & would use again in the future.
Thanks from Joanne & Lee.
7 avril 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Joanne & Lee,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with John – he’ll be especially pleased to know his advice made a difference.
It’s great that you found the perfect mattress at a price you were happy with, and that our same-day delivery helped make things even better. We always aim to keep things relaxed, helpful, and convenient, so your feedback means a lot to us.
We truly appreciate your recommendation and look forward to helping you again in the future.
Enjoy your new mattress and thanks again for choosing us!
Very helpful staff
Very helpful staff, good advise, very prompt service. Delivery men very helpful, got clear notice on delivery times . Love the mattress, exactly as I wanted it to be. Would use bed factory direct again.
2 avril 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Carmel,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear that you found our team helpful and that the advice and service met your expectations. It’s great to know the delivery team looked after you well and kept you informed along the way.
Most importantly, we’re delighted that you love your new mattress and that it’s exactly what you were looking for – that’s what we aim for every time!
We truly appreciate your kind words and your support, and we’d be more than happy to help you again in the future.
Réponse de Bed Factory Direct
Hi Kavita,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re so pleased with your new headboard – it’s great to know you love the quality and colour, and that it was easy to fit too.
Your feedback really means a lot to us, and we’re so glad we could provide something that met your expectations.
Thank you again for choosing us, and we hope to see you again in the future!
Ultra firm mattress
I’m really happy with my new mattress so far. It was hard to find something that gives proper back support while still staying firm, and this one does exactly that. Feels supportive without being too hard, and I’m sleeping much better. Very pleased with the purchase.
24 mars 2026
Réponse de Bed Factory Direct
Dear Sabira,
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that your new ultra firm mattress is providing the perfect balance of support and comfort, and that you’re sleeping better as a result.
Your feedback means a lot to us, and it’s wonderful to know that we were able to help you find a mattress that meets your needs.
Wishing you many more restful nights!
Bed was delivered on time
Bed was delivered on time. Easy to assemble and is very comfortable.
24 mars 2026
Réponse de Bed Factory Direct
Dear Steve,
Thank you for your fantastic 5-star review! We’re delighted to hear that your bed was delivered on time, was easy to assemble, and that you find it very comfortable.
It’s always wonderful to know our customers are happy with their purchase. We hope you continue to enjoy many restful nights!
Excellent mattress
Great price and Quality and I'm surprised on the right amount of softness not to stiff or too soft just right 👍 and delivery was fast.
24 mars 2026
Réponse de Bed Factory Direct
Hello Matty
Thank you for your fantastic 5-star review! We’re thrilled to hear that your new mattress hit the perfect balance of comfort—not too soft, not too stiff—and that you were pleased with both the price and the fast delivery.
Your feedback means a lot to us, and we’re so glad you’re enjoying your purchase!
Great service and delivery...good…
Great service and delivery...good communication throughout. Delivery driver was polite and respected my property...
24 mars 2026
Réponse de Bed Factory Direct
Dear Hayley,
Thank you for your wonderful 5-star review! We’re delighted to hear that you were happy with our service, communication, and delivery. It’s great to know that our delivery driver was polite and respectful of your property.
Your feedback is much appreciated, and we’re thrilled you had such a positive experience with us!
Réponse de Bed Factory Direct
Dear David,
Thank you for your fantastic 5-star review! We’re delighted to hear that you’re very satisfied with your luxurious bed and that our communication met your expectations.
It’s always wonderful to know our customers are happy with both our products and service. We hope you enjoy many comfortable nights ahead!
Highly recommend this company
This is the second time I’ve used this company. I can’t rate them highly enough! Their customer service is second to none. Their products are excellent and very reasonably priced.
30 mars 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Coco,
Thank you so much for your kind words and for choosing us again — it really means a lot to the whole team!
We’re absolutely delighted to hear that you’ve had another great experience with both our products and customer service. Your continued support and recommendation are truly appreciated.
We look forward to serving you again in the future!
Lovely bed.
The bed arrived and is lovely. However I have only rated this 3 stars as 4 of the 8 feet were missing. This has delayed me in putting together the bed. The customer services responded to my first email promptly advising they would ask the manufacturer to send more feet. I am yet to receive these after almost 6 days of asking. I have emailed again asking if it is known when I can expect the rest of the feet, as until I receive them I am unable to use the bed.
18 mars 2026
Réponse de Bed Factory Direct
Good Morning Denise,
I have just tried to call you regarding the replacement feet for your bed.
Firstly, please accept my apologies. I had previously passed this over to the manufacturer to arrange replacement feet, and I was under the impression this had already been actioned.
I have followed this up today and this has now been actioned.
You should receive these today.
Please accept my apologies
Réponse de Bed Factory Direct
Hi Martin,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re very pleased with your bed and that you found it to be good value as well. It’s always great to know our customers are happy with both the quality and the price.
We really appreciate you taking the time to share your feedback, and we hope you enjoy many comfortable nights ahead!
Quick and easy ordering
Site easy to use and order. Offered a choice of delivery dates and goods delivered on time on the chosen date and placed in room of my choice. Very efficient company.
24 mars 2026
Réponse de Bed Factory Direct
Hi Margaret,
Thank you so much for your 5-star review!
We’re delighted to hear that you found our website easy to use and that the delivery process was smooth and convenient for you. It’s great to know your order arrived on time and exactly where you wanted it—our team works hard to make that happen!
We really appreciate your kind words and your support.
All as you would expect
All as you would expect, simple and quick to make orders, quick delivery and drivers helped with bringing the beds to the upstairs hall, thanks!
8 janvier 2026
Réponse de Bed Factory Direct
We’re really pleased to hear that you found the ordering process simple and that your delivery was quick and smooth. It’s great to know our drivers were able to help get the beds upstairs for you—I'll be sure to pass on your kind comments to the team.
We truly appreciate your feedback and hope you enjoy your new beds!
Slick, efficient, painless
Assuming nothing goes pear-shape with the bed (and it looks/feels as sturdy or better than claimed which is good) nothing else to report.
Boring but painless. Quite a decent way to buy a new bed!
4 mars 2026
Réponse de Bed Factory Direct
Thank you for your 5-star review!
We’re glad to hear your experience was smooth, efficient, and hassle-free—that’s exactly what we aim for. It’s great to know the bed is living up to expectations in terms of quality and sturdiness too.
“Boring but painless” is definitely a compliment we’re happy to take!
If you need anything at all, please don’t hesitate to get in touch.
Delivery of bed
The man that delivered the bed was very polite,he carried the bed through to the room and was very helpful.
19 mars 2026
Réponse de Bed Factory Direct
Hi Linda
Thank you so much for your 5-star review!
We’re thrilled to hear that our delivery team provided polite and helpful service and ensured your bed was carried safely into the room. Your kind words mean a lot to us!
We look forward to serving you again in the future.
Excellent service and delivery time
Excellent service and delivery time, kept informed of progress, driver delivered bed to the bedroom upstairs.
19 mars 2026
Réponse de Bed Factory Direct
Hi
Thank you for your fantastic 5-star review!
We’re delighted to hear that you were happy with our service and delivery, and that our team was able to get your bed safely upstairs. It’s great to know you felt informed throughout the process.
We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Can’t fault Bed Factory Direct
Can’t fault Bed Factory Direct. Great quality, delivery was great and I am really pleased with my purchase. Would purchase from them again in the future.
19 mars 2026
Réponse de Bed Factory Direct
Hi Vicky,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you’re pleased with the quality of your purchase and that the delivery went smoothly. Your kind words mean a lot, and we look forward to welcoming you back for future orders.
Réponse de Bed Factory Direct
Hi Christine,
Thank you so much for your kind 5-star review!
We’re delighted to hear that you were happy with both our service and the value for money. Your feedback really means a lot to us, and it’s great to know we met your expectations.
We truly appreciate your support and hope to serve you again in the future.
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