not what was advertised so returned mattress but apparently it is my fault as it was not what I wanted? then cost me to return and may get penalised for restocking as it was not vacuumed packed... Voir plus
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Lisez les avis des autres
Buying a bed and mattress online is taking a gamble. However cannot fault this. Fab divan..very comfortable mattress and great headboard. Old bed n mattress taken away at same time new one delivered.... Voir plus
L'entreprise a répondu
Bed was great, ordered a high divan which is great for people with knee issues. good price and the delivery company they used were very helpful and polite. Loved the range of storage and coverings ava... Voir plus
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headb... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Coordonnées de contact
Marl Road, L33 7UH, Liverpool, Royaume-Uni
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bed Factory Direct
Hi Tim,
Thank you for your review!
We’re glad to hear that your order arrived on time and as expected. We always aim to provide a smooth and reliable service, so it’s great to know we met that for you.
Delivered on time and very comfy
The mattresses were delivered on the day promised and they are very comfy. I'm very satisfied with my experience.
18 mars 2026
Réponse de Bed Factory Direct
Hi Joan,
Thank you so much for your wonderful 5-star review!
We’re really pleased to hear that your mattresses were delivered on time and that you’re finding them so comfortable. It’s great to know you had a positive experience with us.
We truly appreciate your support and hope you continue to enjoy a great night’s sleep!
Réponse de Bed Factory Direct
Hi Michael,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re pleased with the quality of the headboard and that it met your expectations. Your feedback really means a lot to us.
If you ever need anything else, we’d be more than happy to help.
Was easy to order very efficient
Was easy to order very efficient. Kept me informed right through to delivery.
17 mars 2026
Réponse de Bed Factory Direct
Thank you so much for your fantastic 5-star review, Michael!
We’re really pleased to hear that you found the ordering process easy and efficient, and that our updates kept you well informed every step of the way. Providing a smooth experience from start to delivery is exactly what we aim for, so it’s great to know we hit the mark.
We truly appreciate your support and look forward to serving you again in the future!
Great Product
Product, better than expected for the price
Delivery as planned
Courier kept me updated
4 mars 2026
Réponse de Bed Factory Direct
Thank you for your great 5-star review, Chris!
We’re delighted to hear that the product exceeded your expectations, especially at such great value. It’s also fantastic to know that delivery went smoothly and that you felt well informed by the courier throughout the process.
We really appreciate you taking the time to share your experience and hope to serve you again soon!
Excellent from ordering to delivery
Excellent from ordering to delivery, highly recommend.
5 mars 2026
Réponse de Bed Factory Direct
Thank you for your excellent 5-star review, Gary!
We’re thrilled to hear that you had a great experience from ordering right through to delivery. Your recommendation means a lot to us and really motivates the team to keep delivering the best possible service.
We truly appreciate your support and look forward to helping you again in the future!
Great customer service
Great customer service sorting out delivery on our chosen day, a Saturday; reliable, friendly & helpful delivery; good value quality mattress with divan base.
7 mars 2026
Réponse de Bed Factory Direct
Thank you for your wonderful 5-star review!
We’re so pleased to hear that our team could accommodate your preferred Saturday delivery and that everything went smoothly. It’s great to know you found our delivery service reliable, friendly, and helpful.
We’re also delighted that you’re happy with the quality and value of your mattress and divan base—your comfort is our priority!
Thank you again for your kind words and support. We hope to serve you again in the future.
Awful customer service k…
I have been waiting for over a week since scheduled delivery date. Discussed as i have requested refund do I can purchase from another supplier as my son has been stuck sleeping on the floor.
10 mars 2026
Réponse de Bed Factory Direct
Thank you for bringing this to my attention, I’m very sorry that you’ve been having issues with the courier and that your son has been inconvenienced. I will speak to the courier immediately to understand what has caused the delay.
I will call you today personally to update you and ensure we resolve this as quickly as possible. We truly appreciate your patience and are committed to rectifying this for you.
Réponse de Bed Factory Direct
Thank you for your fantastic 5-star review, Dean!
We’re delighted to hear that you’re enjoying your new mattress and getting a great night’s sleep—that’s exactly what we aim for. There’s nothing better than knowing our product is making a real difference to your comfort.
We really appreciate you taking the time to share your experience and hope you continue to sleep well for many nights to come!
What can I say BDF Direct OUTSTANDING
What can I say BDF Direct. Quite outstanding and a very refreshing experience in this day and age. We researched up to 20 divan base suppliers looking for a super king frame and were initially impressed with your options from standard height to deeper height, drawers, no drawers, colours etc etc. You even supplied a couple of colour samples prior to order which was very helpful in matching our existing headboard. From order on Monday to delivery on Friday, the same week, and simple construction in 20 mins. Absolutely Outstanding and a great price to boot. What service 👍👍👍
13 mars 2026
Avis spontané
Réponse de Bed Factory Direct
Thank you so much for your amazing 5-star review, Kevin!
We’re thrilled to hear that your experience with BDF Direct was “outstanding” from start to finish. It’s fantastic that our range of options, colour samples, and quick delivery helped make choosing and setting up your super king divan base so easy. We’re also glad the assembly was simple and that you found the pricing great value.
Your kind words mean a lot to our team—they really motivate us to keep providing top-notch service. Enjoy your new divan base, and thank you again for taking the time to share your experience!
Very good and your delivery people were…
Very good and your delivery people were excellent
19 février 2026
Réponse de Bed Factory Direct
Hi PW,
Thank you very much for your 5-star review! ⭐ We’re really pleased to hear that you had a very good experience and that our delivery team made such a positive impression. I’ll be sure to pass your kind comments on to them – they’ll be delighted to hear it.
We really appreciate you taking the time to share your feedback and hope you enjoy your purchase.
Kind regards,
Réponse de Bed Factory Direct
Hi AD,
Thank you for your 5-star review! ⭐
We're delighted to hear that your order arrived on time, was easy to assemble, and that you're finding it very comfortable. That's exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy your purchase.
Kind regards,
Delivered as promised
Delivered as promised, cutter to use on plastic. Although not as thick as previous mattress ,very comfortable and not suffered back pain so all good. Sleeping better
27 février 2026
Réponse de Bed Factory Direct
Hi Alison,
Thank you for your wonderful 5-star review! ⭐
We’re really pleased to hear that your order was delivered as promised and that you’re finding the mattress comfortable. It’s especially great to know that you’re sleeping better and that it’s helped with your back pain – that’s exactly what we hope for.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy many great nights of sleep.
Great quality bed delivered on time as…
Great quality bed delivered on time as pictured
27 février 2026
Réponse de Bed Factory Direct
Hi
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you're happy with the quality of the bed and that it arrived on time and exactly as pictured. It's great to know everything met your expectations.
We really appreciate you taking the time to share your feedback and hope you enjoy your new bed.
Lovely headboard, great customer service
Lovely headboard and very pleased with the customer service I received when I had some questions about size
5 mars 2026
Réponse de Bed Factory Direct
Hi Joanne,
Thank you so much for your lovely review! We're really pleased to hear that you're happy with your headboard and that our team was able to help with your sizing questions.
Your feedback means a lot to us, and we’re glad you had a positive experience. If you ever need anything else, please don’t hesitate to get in touch.
Enjoy your new headboard!
Réponse de Bed Factory Direct
Hi Brian,
Thank you so much for your 5-star review! We’re really pleased to hear your order arrived on time and that it was quick and easy to put together.
We really appreciate you taking the time to share your feedback, and we hope you enjoy your new furniture!
Kind regards,
Customer Service Team
Quality made beds
Quality made beds. Superb workmanship. Very strong. I have had a previous base from this company so know their standards and products. Very good affordable. Thqnkyou
4 mars 2026
Réponse de Bed Factory Direct
Dear Mr Viney,
Thank you very much for your wonderful 5-star review. We’re delighted to hear that you’re pleased with the quality and workmanship of the beds.
It’s especially great to know you’ve purchased from us before and continue to trust our products and standards. Your kind words about the strength and affordability of our beds really mean a lot to our team.
Thank you again for your continued support, and we hope you enjoy your new bed!
Kind regards,
Customer Service Team
Bed is great and looks fab
Bed is great and looks fab, but the delivery drivers were a little morose and unhelpful.
27 février 2026
Réponse de Bed Factory Direct
Hi Morag,
Thank you for leaving a review and for the 5 stars! We’re thrilled to hear that you love your new bed and that it looks fab. 😄
We’re sorry to hear that your delivery experience wasn’t as positive as we’d like. Your feedback is really important, and we’ll make sure to share it with our delivery team to improve future experiences.
We hope you continue to enjoy your bed and the great nights of sleep it brings!
Great quality
Easy to order and fast delivery. Great service all round and bed is super comfy
19 février 2026
Réponse de Bed Factory Direct
Thank you so much for your wonderful 5-star review, Kathryn!
We’re delighted to hear that you found the ordering process easy and that your delivery arrived quickly. It’s even better to know you’re loving your new bed and finding it super comfy — that’s exactly what we aim for.
We really appreciate you taking the time to share your experience, and we hope you enjoy many great nights of sleep!
Excellent customer service
Customer service was first class. Nothing was too much trouble. Quick friendly delivery. Thank you!
28 février 2026
Avis spontané
Réponse de Bed Factory Direct
Hi Kate,
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you had such a positive experience with our customer service and delivery.
Our team always aims to go the extra mile, so it’s fantastic to know that you felt well looked after. Your kind words truly mean a lot to us.
We really appreciate your support and look forward to serving you again in the future!
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