The order that came was incorrect despite being clearly confirmed by customer service. They responded quickly and my money was returned a couple of days later. Please do not send alternatives and this... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service from start to finish, all staff friendly and helpful. Joanne sorted everything ,from the phone call to the items being in my van within an hour. lads in the factory were great, car... Voir plus
L'entreprise a répondu
Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Voir plus
L'entreprise a répondu
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bella Bathrooms
Écrit par l'entreprise
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Écrit par l'entreprise
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Coordonnées de contact
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Royaume-Uni
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,7
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very easy process and responses were…
Very easy process and responses were quick and friendly. A quality bath at a reasonable price. Thanks again.
9 juillet 2026
Réponse de Bella Bathrooms
Hi Dean
Thanks for the 5 stars and great feedback, we're glad you're happy with your purchase. We appreciate your custom.
Kind regards
Bella Bathrooms
Excellent service
Excellent service, I must especially commend the courier they use.
‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app.
I was able to go about my day without fear of missing them.
15 juillet 2026
Avis spontané
Réponse de Bella Bathrooms
Hi
Thank you so much for the 5 stars and great review; we're glad to see you're happy with the service received. I'll pass on your praise to the courier.
Kind regards
Bella Bathrooms
Quick and efficient service with…
Quick and efficient service with excellent communication. Thank you.
1 mai 2026
Réponse de Bella Bathrooms
Hi Mr Gray
Thanks for the 5 stars and feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
Great service!
7 juillet 2026
Réponse de Bella Bathrooms
Hi Simon
Thanks for the 5 stars, we're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Bella Bathrooms have been very helpful…
Bella Bathrooms have been very helpful and send out orders very quickly.
Really lovely quality feeing taps. Can’t wait to have them installed in the new bathroom soon 🤞🏼
7 juillet 2026
Réponse de Bella Bathrooms
Hi
Thanks for the 5 stars and great feedback, we're glad you're happy with your purchase. Thanks again.
Kind regards
Bella Bathrooms
Quick delivery and packaged well .
Quick delivery and packaged well .
After ordering rang the customer service line with a query . Line answered in a minute and very helpfull
Keeping in touch with the customer , very important.
This company certainly does.
6 juillet 2026
Réponse de Bella Bathrooms
Hi Terry
Thanks for taking the time to leave us such a great review. We're so glad to see that you're happy with the service received. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Fast delivery and very pleased with the…
Fast delivery and very pleased with the quality of my purchase.
29 avril 2026
Réponse de Bella Bathrooms
Hi Tessa
Thanks for the 5 star review, we're glad to see you're happy with your purchase, thanks for your feedback.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Michael
Thankyou for the 5 star review, your feedback is truly appreciated.
Kind regards
Bella Bathrooms
Good company, delivery and packaging
Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok and is just what we need. Not fitted or tested the electrical side of it yet due to bathroom referb. Hopefully should be fitted and in use by end of next week. Company was very efficient with service and delivery would recommend. I’m
23 juin 2026
Réponse de Bella Bathrooms
Hi Mark
Thank you so much for taking the time to leave us such a great review. We're thrilled tht you're happy with the mirror and the service received. Thanks again.
Kind regards
Bella Bathrooms
Service second to non
Service second to non! Recommend a fabulous guy to do the whole job, looks amazing thank you.
23 juin 2026
Réponse de Bella Bathrooms
Hi Catherine
Thank you so much for the 5-star review, we're thrilled to see you're happy with your new bathroom.
Kind regards
Bella Bathrooms
Excellent service and item
26 juin 2026
Réponse de Bella Bathrooms
Hi Helen
Thanks for the 5 stars and feedback, I'll pass on your praise to the team.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi
Thanks for leaving us a 5 star review, we're glad you're happy with your purchase.
Kind regards
Bella Bathrooms
Once again brilliant service
Once again brilliant service . Only needed something Cheap and small from them . Still exactly the same service from them .
19 juin 2026
Réponse de Bella Bathrooms
Hi Christian
Thank you so much for leaving us such a great 5 star review, we're truly grateful.
Kind regards
Bella Bathrooms
Good quality
Good quality product at a reasonable price. Delivered at a reasonable speed.
23 juin 2026
Réponse de Bella Bathrooms
Hi Andy
Thanks for leaving us a 5 star review, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Great Price & Product, with quick delivery
Great Price. Fast Delivery. Can’t fault the customer service
10 juin 2026
Réponse de Bella Bathrooms
Hi
Thanks for the 5 star review; we're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Delivered different product to that…
Delivered different product to that which was ordered, it was apparently "the new version" but did not look like the one as advertised. No notification or attempt to rectify
17 juin 2026
Réponse de Bella Bathrooms
Hi David
I'm sorry you're not happy with the item you received. The product code is the same and the only difference is cosmetic with the new version of the tap having the H and C markers, whereas the previous one didn't.
You asked if we were able to source the old version, or else you'd keep the one you received but unfortunately, with them not being made in that style any more we are unable to get it. You were offered a return, which still stands. I'm sorry, it's not that we didn't attempt to rectify the issue, we are unable to give you the resolution you requested as the item is no longer produced.
Kind regards
Bella Bathrooms
Kerbside delivery strikes again
OK, I didn't actually see the product I bought but the algorhythm has sent me this review request. I didn't complete the order for a bath as, with many companies, they only do kerbside deliveries and you are supposed to get the item into your house. This is now common practice and to me unacceptable. If you're paying for something plus delivery, this is poor service. However, they were easy to contact and refunded me right away.
16 juin 2026
Réponse de Bella Bathrooms
Hi Deirdre
I'm sorry you had to cancel your order due to it being a kerbside delivery. Unfortunately, some of our larger items are delivered by third-party couriers on a pallet on a kerbside service, a bath being one. They will often get the pallet onto a customer's driveway or into a garage, but as you advised, you have a steep garden and live on the first floor, so they could not get it any closer to your property than kerbside.
Kind regards
Bella Bathrooms
A classic style comfort WC and low…
A classic style comfort WC and low level cistern delivered exceptionally fast
15 juin 2026
Réponse de Bella Bathrooms
Hi
Thanks for the 5 stars review, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Good service price and delivery
15 juin 2026
Réponse de Bella Bathrooms
Hi Sandra
Thanks for the 5 stars and great feedback, it's really appreciated.
Kind regards
Bella Bathrooms
Excellent service once again!
15 juin 2026
Réponse de Bella Bathrooms
Hi Sybil
Thanks again for the 5 stars, it really does mean a lot.
Kind regards
Bella Bathrooms
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.