The order that came was incorrect despite being clearly confirmed by customer service. They responded quickly and my money was returned a couple of days later. Please do not send alternatives and this... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Voir plus
L'entreprise a répondu
Excellent service from start to finish, all staff friendly and helpful. Joanne sorted everything ,from the phone call to the items being in my van within an hour. lads in the factory were great, car... Voir plus
L'entreprise a répondu
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bella Bathrooms
Écrit par l'entreprise
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Écrit par l'entreprise
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Coordonnées de contact
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Royaume-Uni
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,6
Excellent
5 k avis
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A répondu à 100 % de ses avis négatifs
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Good service price and delivery
15 juin 2026
Réponse de Bella Bathrooms
Hi Sandra
Thanks for the 5 stars and great feedback, it's really appreciated.
Kind regards
Bella Bathrooms
Excellent service once again!
15 juin 2026
Réponse de Bella Bathrooms
Hi Sybil
Thanks again for the 5 stars, it really does mean a lot.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi
Thanks for the 5 stars, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Gavin
Thanks for the 5 stars and great feedback, they're really appreciated.
Kind regards
Bella Bathrooms
A pleasure to deal with
A pleasure to deal with. Good, old fashioned, customer service. Prices were excellent and their delivery service faultless.
15 juin 2026
Avis spontané
Réponse de Bella Bathrooms
Hi Stephen
Thank you so much for the 5 star review, we're thrilled you're happy with the service you received.
Kind regards
Bella Bathrooms
great customer service
great customer service, had our previous purchase record and made ordering the correct part easy. Speedy delivery as well.
12 juin 2026
Réponse de Bella Bathrooms
Hi Neil
Thanks for the 5 stars and great feedback, it means a lot to the team.
Kind regards
Bella Bathrooms
Package arrived with 'Fragile' tape on
Package arrived with 'Fragile' tape on, yet has clearly had an incredibly rough trip to us, I've literally never seen a package delivered this damaged before, you think they'd be embarrassed to hand it to you in this state! 🤞🏻 everything is o.k and not broken. More of a Royal Mail issue to be honest.
UPDATE: Bella Bathrooms have been very quick to resolve this issue, and easy to contact.
Only negatives are Royal Mail.
11 juin 2026
Réponse de Bella Bathrooms
Hi
I'm sorry to see that your package arrived damaged and I'm glad we could resolve this quickly. Thanks for updating your review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Pam
Thanks for the 5 stars and great feedback. Joanne will be over the moon with the mention.
Kind regards
Bella Bathrooms
Big issue > quick fix.
I had a huge issue with the item I ordered but after contacting the company, they swiftly sent out a replacement via next day delivery.
Great service, will use again.
12 mars 2026
Réponse de Bella Bathrooms
Hi Saif
Thanks for the 5 stars and great feedback, we're glad we could resolve your issue quickly.
Thanks again
Bella Bathrooms
Réponse de Bella Bathrooms
Hi
Thanks for the 5 star review, your feedback is greatly appreciated
Kind regards
Bella Bathrooms
Absolutely fantastic!
I needed to renovate my bathroom and was struggling to find good prices. I came across Bella Bathrooms and found the exact same brands and products I was looking for at a fantastic price.
I also have to mention the customer service, which was extremely helpful, attentive, and quick to respond to all my questions and queries.
I would wholeheartedly recommend them.
8 juin 2026
Réponse de Bella Bathrooms
Hi Adriano
Thank you so much for taking the time to write us such a great review. We are thrilled that you're happy with the service received and the prices. Your recommendation means a lot.
Kind regards
Bella Bathrooms
Very efficient and friendly service at…
Very efficient and friendly service at a very competitive price.
5 juin 2026
Réponse de Bella Bathrooms
Hi Lynn
Thanks for the 5 stars and great feedback, they're truly appreciated.
Kind regards
Bella Bathrooms
Scudo universal basin waste - black
Fab price. Great packaging. Excellent communication. Speedy delivery. Have bought from before and will again. Highly recommend. Thank you!
22 mai 2026
Réponse de Bella Bathrooms
Hi Karen
Thank you so much for leaving us such a great review. We're glad you're happy with the overall service you received. It really is appreciated, thanks again.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Craig
Thanks for the 5 stars, we're glad to see that you're happy with the service received. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Computer says no—Zero goodwill or flexibility for a 48-hour delay.
Be very careful ordering from Bella Bathrooms if you are doing a renovation. Their website boasts a '30-day money-back guarantee,' but the small print requires you to notify them within 14 days. My bathroom fitter was delayed, and I realized an item didn’t fit on day 16.
The item is completely brand new, unopened, and in perfect condition. I offered to pay for the return shipping myself, meaning Bella Bathrooms would lose absolutely nothing. However, customer service and their management flatly refused to issue a return, hiding behind the excuse that 'making an exception wouldn't be fair to other customers.'
A complete lack of flexibility or common sense. I am now stuck with an expensive, unused item because of a 48-hour oversight. Avoid if you want a company that actually values customers.
26 mai 2026
Avis spontané
Réponse de Bella Bathrooms
Hi Phillip
I'm sorry you're not happy with our company policy. The 'lack of flexibility and common sense' you mention is in accordance with the law and what you agreed to when you clicked 'Place Order' on the website. You clearly state that you are aware you are outside of the returns timeframe, but still expect that an exception would be made for you.
We value all of our customers and pride ourselves on treating them fairly and equally. Unfortunately, this does often get us a bad review from people who think that they are entitled to preferential treatment. We don't hide behind any excuses, making an exception WOULDN'T be fair to other customers, as I'm sure you'd agree it was unjust if we were allowing others to return outside of the timescale, but not you.
Kind regards
Bella Bathrooms
Unsatisfactory experience with customer service.
I ordered my bathroom furniture, including the recommended wastes etc from Bella in February and requested delivery in early April, as this was the earliest our fitters could manage. I had some discussions with them regarding delivery, which were not passed on to the delivery company, as our property is difficult to find. None the less we managed to get the delivery to the correct place, eventually, and checked that everything was there.
All was going well with the fitting until it came time to plumb in the bath. At this point we discovered that the waste which had been sent did not in fact work with the additional thickness of a freestanding bath. This was discovered towards the end of April and so I contacted Bella in the hopes that they would be able to send out something which would fit. At this point I was told that it was the recommended waste and I should try to buy a replacement screw at my local DIY store. When I tried to do this I was unable to purchase one and replied to this effect, the response was "have you tried..." and then a different DIY supplier's name. this had in fact been done and so I responded accordingly. This back and forth continued until today (26th May) when I was sent another email with a link to a company who could provide the replacement part and a message to the effect of "here you go, buy it from here or try googling it". This is not the response of a company who wish to recieve repeat custom or recommendations, and for this to have taken nearly a month is also completely unaccepatble.
9 avril 2026
Réponse de Bella Bathrooms
Hi Verity
I'm sorry to read that you're not happy with the service received. Regarding 'I had some discussions with them regarding delivery, which were not passed on to the delivery company, as our property is difficult to find' - The delivery instructions, including the W3W for kerbside and for your parking space were given to the courier on 10th of April, ahead of your delivery on the 13th. Whether this was an incorrect assumption, or you were told this by the courier, this is completely false.
You reported that the screw was not long enough for the waste and were correctly advised that the waste is the recommended waste for the bath and that we've sold them together in the past and not had any issues, and it was suggested that a longer screw could be sourced from a local DIY store.
You asked, "Please, can you advise where we might get a longer one of these screws?" So, a store was suggested, but when you said you'd tried there, Danielle then sent over a link to what you would need from another place. If you take what Danielle wrote as "Here you go, buy it from here or try googling it" that is the tone in which you read it and not the way it was written at all.
I'm sorry, the reason it took almost a month to get to this point is due to the fact that Danielle had to seek technical advice, but she also waited 5 and 6 days for a response from you.
Kind regards
Bella Bathrooms
Always a pleasure to do buisness with
Always a pleasure to do buisness with
Nothings a problem for staff
Pricing always competitive
Would recommend
22 mai 2026
Réponse de Bella Bathrooms
Hi Allan
Thanks for the 5 stars and great feedback, we really are grateful. Thanks for the recommendation.
Kind regards
Bella Bathrooms
Extremely satisfied.
The shower tray I ordered was exactly what I wanted, including quality. Delivery was made safely and on time. That is the best praise any customer can give a supplier.
18 mai 2026
Réponse de Bella Bathrooms
Hi Rev. Castle
Thank you so much for the 5 stars and great feedback, we're thrilled to see you're happy, it really does mean a lot.
Kind regards
Bella Bathrooms
Helpful staff who knew what they were…
Helpful staff who knew what they were talking about, great communications and very easy to track prompt delivery, will definitely use again
18 mai 2026
Réponse de Bella Bathrooms
Hi David,
Thank you for taking the time to leave us a review, we really do appreciate the positive feedback.
Kind Regards
Bella Bathrooms
Good products poor delivery
Good products and prices but let down be delevery company (stopstart) as no option of delivery day just get a message late evening saying it will be delivered next day without any options to alter.
18 mai 2026
Réponse de Bella Bathrooms
Hi Paul,
I am sorry to hear the delivery service let us down, your order was available for immediate and an email was sent to advise of the dispatch and the delivery day. I can see that your shower tray was damaged on delivery, but a replacement was arranged to be sent out to you straight away. I hope this has arrived safely.
Kind Regards
Bella Bathrooms
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