Bellharbour Avis 

We own a flat in a mansion block managed by Bellharbour. We can't commend or praise Max Loughran, Property Manager, and Jack Hegarty, Assistant Property Manager, enough.
They are exceptional and have always been incredibly responsive and provided us with excellent support and unmatched service.
We are very appreciative of all their assistance and care.

Top service! Shout-out to Max, who was able to resolve my leak on the same day. I’ve been very impressed with their prompt and efficient service.

Jamie Lawrence and his team are great to work with and we always appreciate the work we do with them.

The best management company from my experience as a flat owner in London. They take safely and regulation seriously, give detailed breakdowns of costs and quotes and will take the time to explain things by email or phone if you ask. Jacob Brown was the property manager for my building and he was always respectful and responsive, even when I can imagine pressure wad high to get things sorted out in a timely and proper manner.

As a flat owner in both New York and London I've had many years of experience with a number of management companies. I can say, without hesitation, that my interactions with Bellharbour have been top tier. Jamie, Jack, Jacob and Ben are fully committed and fully attentive to our building. Response time to queries are same-day, and sometimes within the hour! One couldn't ask for better.

Bellharbour have recently taken over site. Whilst they have only just started managing our block, there’s been an instant impact and in particular Josh has been really reactive and helpful.

Josh Ingram is a brilliant property manager. As a resident whenever we need something, he will always respond and always is helpful

In all our dealings with Bellharbour, Josh Ingram has been consistently professional in provision of services and solutions to problems. He is highly committed to his job and all queries are handled timely, pleasantly and professionally.

We had an excellent experience with Monica and Max regarding an issue with the lift in the property. They were both extremely responsive and ensured that an engineer attended the property very quickly to fix the issue, not once but twice as it persisted after the engineer had left. Great service and much appreciated given the heat !

Bellharbour is a first class property management company of Basil Mansions. Josh Ingram is an excellent property manager and always goes above and beyond. Best property manager we have experienced.

Great property management company, Jacob Brown and Jack Hegarty are excellent property managers for Addison House.

I have been working with Bellharbour for over two years now. I can confidently recommend them as an employer. I work under an excellent, manager Jacob Brown. He is a pleasure to work for. Very supportive with excellent communication skills. Always answers my calls or texts, there when I need him. This makes day to day operations of the building so much easier.
The company is professional well organised and reliable. They have provided me with a stable supportive environment. Bellharbour is a top tier choice.

Excellent
have been consistently professional, responsive and reliable, providing excellent property management support.

As a tenant at Ormonde Gate for several years and a member of the Bellharbour team, I have had the unique opportunity to experience Bellharbour’s property management services from both a resident’s and employee’s perspective. Throughout this time, I have been consistently impressed by the high standards of maintenance, professionalism, and care demonstrated across the properties managed by the company.
Working closely under the supervision of Josh Ingram, Senior Manager, I have witnessed firsthand the dedication and attention to detail that Bellharbour brings to every aspect of property management. Maintenance requests are handled promptly and efficiently, with each issue carefully assessed and resolved in accordance with current regulations and best practices.
The on-site maintenance team is professional, approachable, and committed to delivering work of an exceptional standard. The properties are consistently maintained to a high level, reflecting the collective commitment of Bellharbour, landlords, tenants, and the wider management team to providing a safe, secure, and comfortable living environment.
Josh’s leadership, responsiveness, and extensive industry knowledge have played a significant role in creating a positive experience for both residents and staff. His commitment to resolving issues effectively and supporting his team has not only enhanced my tenancy experience but has also provided valuable professional development opportunities.
I would confidently recommend Bellharbour for its excellent property maintenance and management services. The company’s commitment to quality, reliability, and customer satisfaction is evident in every aspect of its work.

VeronicaT.

I’ve been dealing with Bellharbour for a wile now, they are Amazing especially- Josh Ingram, our building manager.
He’s dedicated and very quick at responding and resolving issues.
I highly recommend Josh and Bellharbour team.

I'm the house manager at Washington House, which is managed by Bellharbour, so I wanted to take a moment to share my perspective from that side of things. Having worked closely with the team for a while now, I can say Bellharbour genuinely give a good level of service to residents — it's not just about box-ticking, but actually being attentive to what the building and the people in it need day to day.

One thing that stands out is how quickly problems get resolved. Whether it's something minor or a bit more involved, issues don't tend to sit around — they get picked up and dealt with promptly, which makes a real difference when you're trying to keep residents happy and the building running smoothly.

Overall, Washington House has been very happy with the service we receive. A particular mention for Jerome James and Atari Pillay, who I deal with regularly — both are a genuine pleasure to work with, always responsive, easy to reach, and willing to go the extra mile when something needs sorting. It's made my job a lot easier knowing the support is there when I need it.

I have worked with Joe Terry , part of the Belharbour team for over 8 years.
Professional , reactive , just a great client.

Pleasure working with the Bellharbour .

Extremely disappointing experience with this management company. Communication is poor, issues take far too long to be resolved, and there seems to be a serious lack of professionalism throughout the company. One of the building managers in particular appears completely unqualified for the role and does not know how to properly manage tenants or urgent situations.
Maintenance problems, including heating issues during cold weather, are not handled with the urgency they require, leaving residents freezing for extended periods of time. Instead of taking responsibility and resolving problems efficiently, the company often shifts blame onto tenants.
The boilers in the building are extremely old and were supposedly meant to be replaced years ago. Despite repeated promises, nothing has been done. They continue to break down, and rather than properly replacing them, the company opts for temporary one-off fixes, which clearly feels like a cost-cutting measure at the expense of residents’ comfort and safety.
Overall, the company gives the impression of hiring unqualified staff and failing to meet even basic standards of property management. I would strongly advise others to think carefully before using their services.

I think we had a lot of patience with the new management , they are reckless and several times we had two days till today lack of heat and and cold water .

Several
times we send emails ,heaters are off water is cold no reply .

After a while they repair but a short term warranty.

I am disappointed from the manager he acts very kind but no clue of Maintenance and customer service , lack of hot water and heaters more than two days is an emergency situation in the act of law .

I will be grateful if this review is taken into consideration and people knows that thisnew management has low quality of service and reliability in actions to the tenants knowledge and communication is very important with the tenants usually other good management they send emails to apologize for the delay and give some care and attention for the matter .
Imagine we pay service charge and we don’t have the best service I’m thinking to speak to the top management and show them some pictures and videos how much the building is neglected .

Yesterday and tonight we are using cold water it’s freezing we have elderly people visiting I postponed thier visit till this matter is solved .even the porter he said they are lazy and reckless .

He is working with them and this was his point of view and apologized for us hopefully they no kick him out after reading my review .
At least he admitted that the management is not cooperative.
Let’s see how many days will be with cold water we have passed 48 hours now !

Pls listen to our voice hopefully we can see improvement .
Thank you

After dealing with a couple of teething problems following the change of managing agents, the performance of  Bellharbour improved significantly and we are now receiving excellent service, particularly from the Building Manager, Jerome James. The queries and issues with the building are dealt promptly and efficiently and we have quarterly meetings with the block managers to plan and review the running of the mansion block.