I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... Voir plus
Établissement
Changer d'établissementUnit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH Eastbourne, Sussex, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was welcomed with incredible kindness and care at Bensons for Beds 😊💛. They helped me choose exactly what I needed, and I never felt rushed or pressured at any moment. My new bed, the iGel matt... Voir plus
L'entreprise a répondu
I needed a new mattress and after reviewing a number of options I decided to try out Bensons. The sales representative (Adam) was very helpful and knowledgeable making the process of finding what... Voir plus
L'entreprise a répondu
We went to the shop at Sovereign Harbour Retail Village, Eastbourne. From the moment we entered the store, we were greeted with a very welcoming atmosphere. We were in the market for a supe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Eastbourne390
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH, Eastbourne, Sussex, Royaume-Uni
- 1323479592
4,9
Excellent
310 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Service
Prompt - easy - slick - polite and kind delivery men
Fabulous service from start to finish
13 mars 2026
Réponse de Bensons For Beds - Eastbourne390
Prompt, easy, slick — and polite, kind delivery heroes to top it off. Fabulous service is what we aim for, and we’re so glad we delivered from start to finish!
We hope to welcome you back soon!
Megan at Customer Care
From purchase to delivery, perfect.
From visiting the store to delivery of bed and mattress I was completely satisfied. Staff instore and delivery were attentive, helpful and friendly.
12 mars 2026
Réponse de Bensons For Beds - Eastbourne390
We're so glad to hear you were completely satisfied from your store visit to the delivery of your bed and mattress! It's great to know our staff were attentive, helpful, and friendly. Thank you!
Team Bensons - Jessica
Réponse de Bensons For Beds - Eastbourne390
Thank you for your lovely review! We’re so pleased to hear Liam was friendly, smart, and such a great help to you. We really appreciate your feedback,
Megan at Customer Care
The delivery guy’s were very helpful…
The delivery guy’s were very helpful and explained how to put the bed together after taking up to the dedicated bedroom.
27 février 2026
Réponse de Bensons For Beds - Eastbourne390
Thank you for your lovely feedback — we’re so pleased to hear the delivery guys were very helpful and took the time to explain how to put the bed together after carrying it up to your bedroom.
Megan at Customer Care
Promp and efficient service
19 février 2026
Réponse de Bensons For Beds - Eastbourne390
Thank you for the great review Mrs Howlett! We’re glad you experienced prompt and efficient service.
Thanks again for your support—it means a lot!
Megan at Customer Care
We had a fantastic experience with…
We had a fantastic experience with Benson Beds in Eastbourne. MARTIN was so helpful and we went back 3 times until we decided on what bed. He kept us in the loop with all the discounts and just such fabulous customer service. Thank you so much. Will go no where else for beds as great choice in every way.
23 février 2026
Réponse de Bensons For Beds - Eastbourne390
Thank you so much for your fantastic review! We’re thrilled to hear you had such a great experience at our Eastbourne store. Martin will be over the moon to know how helpful you found him, especially with keeping you updated on discounts and supporting you through each visit. We’re delighted you found the perfect bed and felt so well looked after. Thank you again — we’re honoured to be your go‑to place for beds! Megan at Customer Care😊
Everyone was very helpful
Everyone was very helpful. The delivery was a bit early because as we're older we had to have friends here by 7am, to help us move our old bed.
22 février 2026
Réponse de Bensons For Beds - Eastbourne390
Thank you for your lovely feedback! We’re so glad to hear everyone was helpful. We’re sorry the delivery arrived a little earlier than expected — we understand how important timing is, especially when arranging help. We really appreciate your preparation and hope you’re enjoying your new bed,
Megan at Customer Care
All staff involved in helping us with…
All staff involved in helping us with choosing a mattress to the men that delivered it were all first class.
12 février 2026
Réponse de Bensons For Beds - Eastbourne390
We're happy to hear that everyone assisting you with your mattress, from selection to delivery, provided excellent service! Thank you for your positive feedback.
Réponse de Bensons For Beds - Eastbourne390
We appreciate your positive feedback! We are so glad you found our service professional, efficient, and friendly.
Great knowledge about the products
Great knowledge about the products. Very friendly and helpful. Make from Eastbourne branch and delivery guys Lee and Martin outstanding
8 février 2026
Réponse de Bensons For Beds - Eastbourne390
We're happy to hear that you found our team knowledgeable, friendly, and helpful! It's great to know our delivery team was outstanding. We appreciate your positive feedback!
Faultless from entrance to store to delivery of bed
Excellent salesman took us through the options and recommended!!
Swift sales process
Delivery on time on date and smoothly up two flights of stairs
29 janvier 2026
Réponse de Bensons For Beds - Eastbourne390
We're happy to hear that our salesperson provided excellent guidance and recommendations! We appreciate your positive feedback regarding the swift sales process and on-time delivery.
Very happy
This is the first time we have bought a Benson bed. We were impressed with the communication between them and us. We knew the day and time of delivery. The workers were polite and considerate and turned up on time .
29 janvier 2026
Réponse de Bensons For Beds - Eastbourne390
We're happy to hear you were impressed with the communication regarding your first Benson bed! It's great to know the delivery went smoothly and that our workers were polite and on time.
A professional service …
The salesperson at Benson for Beds was very professional. He was welcoming and very helpful. He asked me what I was looking for and my mattress preferences and showed me several different options. He patiently waited while I tried them out.
He went through care needs about the mattress I chose.
21 janvier 2026
Réponse de Bensons For Beds - Eastbourne390
We're happy to hear that you found our salesperson professional and helpful in guiding you through the mattress selection process. We appreciate your positive feedback on the care information provided,
Megan at Customer Care
Excellent service from start to finish…
Excellent service from start to finish !
From being shown the perfect choice of mattresses for my needs, through ease of payment to being kept updated regularly until the mattress arrived. It is super comfy and I am absolutely delighted with everything!
29 janvier 2026
Réponse de Bensons For Beds - Eastbourne390
We're delighted to hear that you received excellent service throughout your experience, from choosing the perfect mattress to the updates about its arrival. We're so glad you find it super comfy,
Megan at Customer Care
Helpful Salesman
The salesman was very helpful, explaining the different types of mattress and their suitability.
31 décembre 2025
Réponse de Bensons For Beds - Eastbourne390
We appreciate you taking the time to share your experience. We're happy to hear that the salesperson was helpful in explaining the mattresses' suitability. Thank you for your positive review – Lauryn at Customer Care 💜
We went into Eastbourne store to look…
We went into Eastbourne store to look at mattresses, we were greeted by Liam who was fantastic, we tried out the new ‘mattress machine’ which recommended some mattresses for us. Liam then patiently guided us around the store to try out mattresses asking lots of questions to help us decide on the perfect mattress. Liam, was professional, patient, funny and very helpful. If I’m honest I was dreading going in thinking we were going to be ‘sold’ to, but it was a great experience. We’re excited to take delivery of our lovely new mattress.
2 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Eastbourne390
We’re so glad Liam made the experience enjoyable and stress-free. The mattress machine is a great tool, and Liam’s guidance sounds spot-on. Enjoy your new mattress – we’re excited for you too!
Looking forward to seeing you again!
Megan at Customer Care
Mgr Adam was fantastic
Mgr Adam was fantastic, showing us all the options for my daughters budget. Not pushy, very knowledgeable and ensured we left with the best bed for her budget
27 décembre 2025
Réponse de Bensons For Beds - Eastbourne390
We're happy to hear that your experience was fantastic. We appreciate your positive feedback regarding the assistance you received in finding the best bed within your daughter's budget. Thank you for your positive review – Lauryn at Customer Care 💜
Pleased with our experience of this company
Pleased with our purchase and whole process. Kept us well informed of delivery time and progress on the day it was delivered, delivery team helpful, polite and left the area they worked in clean and tidy.
12 décembre 2025
Réponse de Bensons For Beds - Eastbourne390
We're pleased to hear that you are happy with your purchase and the entire process. We appreciate your comments regarding communication and the delivery team's helpfulness and cleanliness.
Team Bensons
I had a good experience
I had a good experience , the staff was very helpful and friendly.
7 décembre 2025
Réponse de Bensons For Beds - Eastbourne390
Thank you so much for your great review! You deserve nothing less than a great night’s sleep! Thank you, Stewart - Team Bensons
Excellent customer service from Martin…
Excellent customer service from Martin in the Eastbourne branch. Knowledgeable and helpful, and no heavy sales pressure.
Very good customer service. Allowing us time to make an informed decision
3 décembre 2025
Réponse de Bensons For Beds - Eastbourne390
We're happy to hear that you received excellent and helpful customer service at our Eastbourne branch! We appreciate you noting the no-pressure environment, allowing you time for an informed decision.
– Thank you, Jess- Team Bensons
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.