Odette helped me choose which mattress was right for my spare room, she was polite, helpful and did not push for me to buy a more expensive product, I would go to her in future if and when I needed a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4a Gillingham Retail Park, ME8 0PU Gillingham, Kent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
While we had a good in store experience, the delivery let everything down. The delivery team "couldn't" get the futon up the stairs (I managed single handedly) and the packaging / rubbish wasn't tak... Voir plus
L'entreprise a répondu
Great shop staff, very helpful, very polite. Good prices, delivery guys fantastic, arrived on time, all assembled, well done.
We had a great experience at Bensons, our sales lady Kelsey was very good and easy to talk to. Delivery went well and bed very comfy
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Gillingham593
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4a Gillingham Retail Park, ME8 0PU, Gillingham, Kent, Royaume-Uni
- 1634378333
4,7
Excellent
274 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We had a very very calm and non rushed…
We had a very very calm and non rushed experience in choosing new beds for our daughters bedrooms.
Our sales person was Odette at the Gillingham store and she was very very helpful, patient, informative while giving us the space to try out the beds without the pressure of a sales person hovering over us. THANK YOU ODETTE - we are very much looking forward to our new beds xx
6 août 2023
Réponse de Bensons For Beds - Gillingham593
Hello Alan.
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Odette can be given the credit she deserves. - Team Bensons
The whole process was easy and very…
The whole process was easy and very professional. the lady in the shop helped us choose and the delivery drivers was very helpful and tried not to touch my newly painted walls. Couldn't ask for me. Very happy overall.
29 mai 2023
Réponse de Bensons For Beds - Gillingham593
Hello Georgia
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new product should be - Team Bensons
The sales person was knowledgeable and…
The sales person was knowledgeable and very helpful - Odette
6 août 2023
Réponse de Bensons For Beds - Gillingham593
Hello John
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
The welcome upon entering the store
The welcome upon entering the store. Sales Assistant was extremely pleasant and very helpful.
3 août 2023
Réponse de Bensons For Beds - Gillingham593
Hello Kim,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
We took our mum to buy an adjustable…
We took our mum to buy an adjustable bed and the service the customer assistant provided was brilliant. Helpful, polite and patient, she made the experience enjoyable for mum and easy for us.
The actual products were also very good with great movement, comfort and priced well. Although colour and material choices were limited.
2 août 2023
Réponse de Bensons For Beds - Gillingham593
Hello
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Odette was really helpful and…
Odette was really helpful and knowledgable. We checked out a competitor next door and then came straight back
2 août 2023
Réponse de Bensons For Beds - Gillingham593
Hello Gary
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Very friendly and informative staff.
20 juillet 2023
Réponse de Bensons For Beds - Gillingham593
Hi Ms Huzzey, Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Top notch customer service!
Wendy made our buying experience very easy. Good knowledge of the products and advice on what would best suit our needs.
Top notch customer service!
18 juillet 2023
Réponse de Bensons For Beds - Gillingham593
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Wendy can be given the credit she deserves. - Team Bensons
Very pleasant experience
On entering the store I was greeted by a very nice gentleman who enquired about the type of bed I was looking for. He then showed me several beds within my price range which I tried before making my choice. As I find it hard to claim stairs I was taken to the lift which was a great help. The whole process of buying my new bed could not have been easier
12 juillet 2023
Réponse de Bensons For Beds - Gillingham593
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Great customer service really helped us…
Great customer service really helped us would always go back
8 juillet 2023
Réponse de Bensons For Beds - Gillingham593
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Excellent customer service
Wendy was so helpful in your Gillingham Business Park store, I had been in before a few months ago and spoken to her then, and came back with my partner to make a final decision. She was helpful, patient, knowledgeable and we made a decision with her assistance, she was more than happy to answer any questions we had. We really enjoyed meeting her and were very grateful for her help.
9 juillet 2023
Réponse de Bensons For Beds - Gillingham593
Thankyou so much for sharing your experience, your review is really appreciated! - Team Bensons
Really relaxed selling tactics
Really relaxed selling tactics, great staff, great prices for what seems to be a good quality product. Very happy to recommend Bensons Beds.
3 juillet 2023
Réponse de Bensons For Beds - Gillingham593
What a lovely review, John! This is exactly the service we strive to give to our customers. We really appreciate you taking the time to leave us some positive comments. - Team Bensons
Kelsie was really helpful polite and…
Kelsie was really helpful polite and friendly went through everything with us to make sure we had got everything we wanted.
This was our first visit to bensons and we would definitely recommend to a friend.
2 juillet 2023
Réponse de Bensons For Beds - Gillingham593
Thankyou for your review, we are so happy to hear that we managed to make your 1st visit a positive one! - Team Bensons
Great customer service at the…
Great customer service at the Gillingham branch. The gentleman who helped us was very friendly and knowledgeable. We walked away with the Tv bed we wanted and at a discounted price due to the summer sales. What a result.
24 juin 2023
Réponse de Bensons For Beds - Gillingham593
Thank you for taking the time to leave us a review. -Team Bensons
Great experience in store
Great experience in store. Really helpful staff and came away with a great bed and matress deal. Nothing was too much trouble either. Would definitely use again.
21 juin 2023
Réponse de Bensons For Beds - Gillingham593
Hi Victoria, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Gillingham store.
Team Bensons
Réponse de Bensons For Beds - Gillingham593
Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Gillingham store.
Team Bensons
Professional & extremely helpful
28 mai 2023
Réponse de Bensons For Beds - Gillingham593
Thank you for taking the time to leave us a review! -Team Bensons
Réponse de Bensons For Beds - Gillingham593
Hi Christopher, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Gillingham store.
Team Bensons
Would recommend
A very helpful, knowledgeable sales assistant. We didn't feel pushed into buying either.
23 mai 2023
Réponse de Bensons For Beds - Gillingham593
We're thrilled to hear this Nikki! -Team Bensons
Lots of info given making choice easier.
15 mai 2023
Réponse de Bensons For Beds - Gillingham593
Thank you for taking the time to leave us a review Jayne! -Team Bensons
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.