Bought a new Tempur mattress from Bensons For Beds in Leamington Spa. Shop assistants were very knowledgeable and professional. Mattress was purchased in sale so price was very competitive. Was kept u... Voir plus
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Établissement
Changer d'établissementUnit 1 Myton Road, CV31 3NY Leamington Spa, Warwickshire, GB
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Great service from your colleague at your Leamington Spa brand (have completely forgotten his name, Richard - I could be wrong as only going by other reviews- middle aged gentleman with glasses)! Real... Voir plus
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We met Richard yesterday while we kicked off our hunt for a new bed. He guided my wife and I thro Benson's large range of beds including the interesting pressure testing setup. We made our minds up o... Voir plus
Extremely informative and patient review of of our needs. Catherine who explained everything to us answered our questions thoroughly and was very professional. Also there was no push for a sale, le... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Leamington Spa535
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1 Myton Road, CV31 3NY, Leamington Spa, Warwickshire, Royaume-Uni
- 1926316064
4,7
Excellent
240 avis
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Réponse de Bensons For Beds - Leamington Spa535
We appreciate your feedback! We're so glad you found our service helpful and friendly, and that we listened to your needs without being pushy.
Thank you, Team Bensons - Jess
Réponse de Bensons For Beds - Leamington Spa535
We're happy to hear that your mattress arrived on time and is very comfortable! Thank you for your positive feedback; it means a lot to us.
Thank you, Team Bensons - Jess
Good clear advice from Richard and good…
Good clear advice from Richard and good quality products. Choice of products and brands extensive.
10 décembre 2025
Réponse de Bensons For Beds - Leamington Spa535
Thank you for your feedback! We’re delighted to hear Richard provided clear advice and that you’re happy with the quality and variety of our products. 💜 Thank you for your positive review – Lauryn at Customer Care
Richard was very attentive & patient &…
Richard was very attentive & patient & didn’t rush me and gave me all the time I needed
4 décembre 2025
Réponse de Bensons For Beds - Leamington Spa535
Thank you for your lovely feedback! We’re so pleased Richard provided such patient and attentive service.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Excellent service from start to finish
The service of the salesman was very good and he explained things to us and was not overly pushy which contributed to us buying the bed. The delivery was at the time specified and the guys who delivered the bed were very friendly and put the bed together for us. There was also a high level of communication between buying the bed and it being delivered.
6 décembre 2025
Réponse de Bensons For Beds - Leamington Spa535
We're happy to hear that the salesman's service and the delivery process contributed to your purchase. It's great to know the delivery team was friendly and helpful with the bed assembly. We appreciate your feedback.
– Thank you, Jess- Team Bensons
Great customer service
Great customer service experience with a very helpful Liz working at the Leamington store.
9 septembre 2025
Réponse de Bensons For Beds - Leamington Spa535
We're happy to hear about the great customer service you received at the Leamington store. It's wonderful to know the staff member was so helpful. Thank you,
Megan at Customer Care.
Bought some mattresses (x2)
Great experience in shop and delivery team were super helpful
11 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Leamington Spa535
We’re so happy to hear you had a great experience in-store and that the delivery team was super helpful! Making the whole process smooth and stress-free is what we aim for, and it’s fantastic to know we achieved that for you.
Thank you for an amazing review Mike – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Leamington Spa535
Thank you for your feedback Gary! We’re delighted to hear you were very happy with the service provided by our salesman. Helpful and attentive support is what we aim for every time!
Thank you for an amazing review – Lauryn at Customer Care 💜
Made to feel very welcome as soon as we…
Made to feel very welcome as soon as we walked in.
Liz was very knowable.
1 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Leamington Spa535
We're happy to hear that you felt welcome and that you found our team member knowledgeable. Thank you for your positive feedback!
Looking forward to welcoming you back soon,
Megan
Leamington Spa Bensons for Beds
Extremely informative and patient review of of our needs. Catherine who explained everything to us answered our questions thoroughly and was very professional. Also there was no push for a sale, left us to chat on our own about the choices she had recommended for us. Therefore we had no hesitation in our decision to buy our new mattress from Bensons. Highly recommend the Leamington Spa store.
2 novembre 2025
Réponse de Bensons For Beds - Leamington Spa535
We're happy to hear that you found your visit to the Leamington Spa store informative and helpful! It's great to know that our team answered your questions thoroughly and provided a professional, pressure-free environment. Thank you for recommending us,
Megan at Customer Care!
Great help from Cathryn and prompt…
Great help from Cathryn and prompt delivery. Thank you
24 octobre 2025
Réponse de Bensons For Beds - Leamington Spa535
We're happy to hear that you had a great experience with our prompt delivery. Thank you for your positive feedback; we appreciate it.
We're always here if you need anything else,
Megan at Customer Care
No pressure to buy but always available…
No pressure to buy but always available to give advice
10 octobre 2025
Réponse de Bensons For Beds - Leamington Spa535
Thank you for your kind words! We're delighted to hear you felt supported without any pressure—just the way mattress shopping should be. Our team is always here with helpful advice when you need it next, Megan at Customer Care🛏️😊
Excellent
Liz, the sales person, was brilliant, really knowledgeable and patient . There was a big range of mattresses to try and the assessment at the beginning was very helpful
15 octobre 2025
Réponse de Bensons For Beds - Leamington Spa535
We're so happy to hear that you had such a positive experience! It's great to know that the assessment and wide range of mattresses helped you find what you needed.
Thank you for your review – Lauryn at Customer Care 💜
Delivery men courteous and on time did…
Delivery men courteous and on time did everything expected would recommend
10 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Leamington Spa535
We appreciate your recommendation and are happy to hear that our delivery team was courteous, punctual, and met your expectations. Thank you for your review Sarah – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Leamington Spa535
We are so glad that you experienced great customer service without feeling any pressure from our team. Thank you for your positive feedback, Megan at Customer Care
Great experience in Leamington
Great experience in Leamington! As soon as we walked in, Richard came and helped us. We even went and looked at other stores but ultimately came back to here as the service was great, friendly and helpful.
15 septembre 2025
Réponse de Bensons For Beds - Leamington Spa535
We appreciate you taking the time to leave us a review. We're happy to hear that you had a great experience in Leamington and that our service was friendly and helpful.
Thank you,
Lauryn at Customer Care.
Do not buy a bed from this company!
Do not buy a bed from this company!
We purchased a bed that had an automatic lift base. The installation with the pistons was inadequate and the bed lifted with a tilt, subsequently a month late the piston broke. We have been liaising with customer services for 3 months now to rectify this issue. We are constantly told the same thing that the they are awaiting parts. Its a piston!!! We are now starting legal proceedings as they have supplied us with a faulty product and they are doing nothing to rectify this. We do not normally leave reviews but on this occassion we feel the need. We have only owned the bed for 6 months Customer service is appalling. BEWARE
12 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Leamington Spa535
We're very sorry to hear about the issues you've experienced with the bed and the lift base. We understand your frustration with the delay in receiving the necessary parts and the impact this has had. We appreciate you bringing this to our attention, and have discussed this further with you today.
Thank you,
Megan at Customer Care
I’m writing to report the condition of Smell issue
I’m writing to report the condition of the mattress I purchased from Bensons on day 32: the mattress still smells awful, and I haven’t been able to use any of my new bed linen. The smell has seeped into all my pyjamas and old sheets. Despite airing out the room all day, the odor remains. Customer service has been completely unhelpful — they said they would send an engineer through a third-party company in 3 weeks and mentioned that the mattress would not be replaced, only possibly repaired. This is a terrible company. Do not shop here.
29 août 2025
Avis spontané
Réponse de Bensons For Beds - Leamington Spa535
We're very sorry you're experiencing this issue with your new mattress and that the odour has affected your belongings. We appreciate you bringing this to our attention. We'll look into the service you received and work to improve our customer support. Thank you for your feedback, Megan at Customer Care
Friendly and helpful
I went in looking for a pillow as I have been having a stiff neck and back pain. The gent who helped us was very helpful and friendly. I tried several pillows whilst laying out on a bed in store and found what I wanted.
28 août 2025
Réponse de Bensons For Beds - Leamington Spa535
We're happy to hear that the staff member was helpful and friendly while you were choosing a pillow. We're glad you found what you needed to alleviate your neck and back pain. Thank you for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Leamington Spa535
Thanks a lot for your kind words and for sharing your 5-star review. Take care, Megan at Customer Care
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