Great customer services. Showed all mattresses and let my parents try, to see which one is better suited. Also explained all the different types and what they were made from. So far in-store, our ex... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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Lisez les avis des autres
They were too good, in fact I learnt few things from their visits. I express my sincere appreciation for the exceptional service my family received during our two recent bed deliveries on 6th... Voir plus
The service in store was excellent - no pressure, just good, honest advice. Bed was delivered to time and disassembly and installation was great and everything cleaned up afterwards. Would reco... Voir plus
Great customer service. I was advised on the options for a mattress based on my preferences. I lay on the mattresses to test their comfort. There was no pressure to choose. I was given detailed infor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Leicester
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, Royaume-Uni
4,8
Excellent
182 avis
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Really great service
Really great service, delivered on time, delivery team really friendly and helpful
7 avril 2025
Avis spontané
Réponse de Bensons For Beds - Leicester
We're thrilled to hear you had a positive experience with our service! We strive to provide efficient and friendly delivery every time. Thank you for choosing us! 🚚😊 #CustomerSatisfaction #FastDelivery #FriendlyTeam
Professional and efficient service
31 mars 2025
Réponse de Bensons For Beds - Leicester
We appreciate your feedback and are happy you found our service professional and efficient. Thank you for choosing us; it means a lot to us. Take care, Megan at Customer Care
From walking into the shop
From walking into the shop, Benson for Beds have been excellent. Lots of buying advice and assistance if you need it -we did! Updates on delivery, options to change delivery date and easy to use website plus on the day text messages and phone call all as promised. Delivery guys also excellent, customer service at its best!
28 mars 2025
Avis spontané
Réponse de Bensons For Beds - Leicester
We're happy to hear that you had such a positive experience with our service, from the buying advice to the delivery. It's great to know our updates and delivery service met your expectations. Thank you, Megan at Customer Care
Karen is a very personable staff member…
Karen is a very personable staff member who was extremely helpful without exerting any pressure. As a result our purchase was straight forward and stressless.
19 mars 2025
Réponse de Bensons For Beds - Leicester
We appreciate you sharing your experience! We're happy to hear that our staff made your purchase straightforward and stress-free with their helpful, personable approach. Take care, Megan at Customer Care
Delivery took far too long
The bed took far too long to be delivered.
It was ordered on 5th January. The first delivery date (17th February) was cancelled and was finally delivered on 18th March. The plug/cable for the integrated light was missing too although this was delivered 48hrs later.
18 mars 2025
Avis spontané
Réponse de Bensons For Beds - Leicester
We regret the extended delivery time and missing cable. Thank you for your patience with allowing us to resolve this for you Nigel. We hope to make it up to you in the future. Thank you for your feedback, Megan at Customer Care
Very helpful and quick service.
19 mars 2025
Réponse de Bensons For Beds - Leicester
We appreciate your feedback and are so happy to hear that you found our service helpful and quick. Thank you for choosing us, Megan at Customer Care
Amazing Customer Service
After my husband bought our previous mattress without consulting me or letting me try it out (best intentions, but worst mattress ever), I insisted that we would both go together mattress shopping this time to ensure we had a comfortable bed that we both enjoyed.
We went to Benson for Beds in Fosse Park Leicester as I had done some research online and was rather taken with the iGel range. We were greeted by the lovely Abdul who had the perfect balance of being present and informative, without hovering or being pushy. He very patiently let us try the iGel range out as well as trying them against some similar brands for comparison. We settled on the iGel 3000 as it felt perfect.
Abdul was friendly, engaging and took the time to answer my many questions. The sales process was easy and he talked us through everything that was included, delivery, aftercare and maintenance. He was a star. Our daughter’s mattress needs renewing soon, so we will most definitely be returning.
Our mattress arrived today and the delivery drivers were also lovely. They put the new mattress upstairs and removed our old one. They gave us some tips for letting the mattress settle before use.
We are very impressed by Bensons. The customer service is fantastic and fingers crossed our mattress is going to be fantastic too.
20 février 2025
Avis spontané
Réponse de Bensons For Beds - Leicester
We're so happy to hear that you had a positive experience in our Fosse Park Leicester store and that you found the perfect iGel mattress. We appreciate your kind words regarding the service you received and the delivery. We look forward to seeing you again when you need a new mattress for your daughter, Megan at Customer Care
Réponse de Bensons For Beds - Leicester
We appreciate your feedback! We're so glad you experienced great customer service and knowledgeable staff. Thank you, Megan at Customer Care
Great selection of high quality beds.
Great help and advice received from a knowledgeable and helpful experienced member of staff. All beds are made to a high standard and I had no hesitation in ordering a king sized bed with confidence.
1 mars 2025
Réponse de Bensons For Beds - Leicester
We appreciate you sharing your experience. We're happy to hear that our staff's expertise and assistance gave you the confidence to order a king-sized bed. We are grateful for your order, Megan at Customer Care
Excellent service, product and communication
Visiting the store and greeted with friendly and knowledgeable staff who assisted me in finding the right mattress and pillow. I received regular updates on the order and was impressed with the delivery service as they rang in advance and did exactly as needed without anything being too much trouble. A big thank you to Karen and Donna in store and delivery crew Davey and Lee.
21 février 2025
Avis spontané
Réponse de Bensons For Beds - Leicester
We're happy to hear that our staff provided excellent assistance in finding the perfect mattress and pillow. It's great to know you were impressed with our updates and delivery service. Thank you for your positive feedback, Megan at Customer Care
I would recommend Bensons for Beds to…
I would recommend Bensons for Beds to everyone. A very professional and helpful service from store visit to delivery and set up.
25 février 2025
Avis spontané
Réponse de Bensons For Beds - Leicester
We appreciate you recommending us! It's great to hear you received professional and helpful service, from your store visit through delivery and setup. Take care, Megan at Customer Care
bed buying
bed buying
Abdul was very helpful when we bought the bed, not pushy but pleasant, friendly and informative.
22 février 2025
Réponse de Bensons For Beds - Leicester
We're happy to hear that your bed-buying experience was pleasant! We appreciate your positive feedback regarding the helpful and friendly service you received. Take care, Megan at Customer Care
Staff were very nice and knowledgeable.
15 février 2025
Réponse de Bensons For Beds - Leicester
We are so glad to hear that our staff's knowledge and kindness positively impacted your visit! Thank you for sharing your experience with us, Megan at Customer Care
Salesman excellent very helpful in…
Salesman excellent very helpful in helping us find a suitable mattress excellent service from him
11 février 2025
Réponse de Bensons For Beds - Leicester
We're happy to hear that our salesman was very helpful in assisting you to find a suitable mattress. We appreciate your positive feedback and are glad you enjoyed the service, Megan at Customer Care
Réponse de Bensons For Beds - Leicester
We appreciate your positive feedback! We're so glad you are happy with the bed and our excellent service at a great price. Take care, Megan at Customer Care
The Whole sales team were excellent and…
The Whole sales team were excellent and very helpful and not pushy.
4 février 2025
Réponse de Bensons For Beds - Leicester
We're happy to hear that our sales team was helpful and not pushy during your experience. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Competent and efficient staff who knew…
Competent and efficient staff who knew the full range of products and advised when required. Allowed me to browse but helped and guided me through the options without being pushy. I had intended to go to other places as well but didn't need to
27 janvier 2025
Réponse de Bensons For Beds - Leicester
We appreciate you taking the time to share your experience! We're glad to hear our staff's knowledge and guidance were helpful without being overbearing, leading you to find everything you needed with us.
Take care,
Megan at Customer Care
Good choice of mattresses and beds and…
Good choice of mattresses and beds and open until 7pm
27 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Leicester
We appreciate you noting our mattress and bed selection, along with our hours. We're glad you found what you needed. Thanks, Megan at Customer Care
Excellent delivery service
Delivery guys were courteous and careful with their delivery. I was kept informed of the delivery time and once the mattress was in place, made sure that I understood how to care for the product.
24 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Leicester
We appreciate you taking the time to share your feedback. We're happy to hear that our delivery team was courteous and careful, and that they provided helpful information about caring for your new mattress.
Thank you,
Megan at Customer Care
Excellent
Excellent advise given from asked about the different mattresses. Friendly staff and would defo use fosse park branch again
14 janvier 2025
Réponse de Bensons For Beds - Leicester
We appreciate you highlighting the helpful advice you received regarding our mattresses and the friendliness of our staff. We're glad you had a positive experience!
Take care,
Megan at Customer Care
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