I was very worried about choosing a new bed. We have had our bed for 20 ish years and been very happy with it so the thought of changing and making a mistake or finding anything as perfect was dauntin... Voir plus
Établissement
Changer d'établissementUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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Lisez les avis des autres
Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... Voir plus
L'entreprise a répondu
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... Voir plus
L'entreprise a répondu
We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Solihull
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, Royaume-Uni
4,6
Excellent
176 avis
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The customer service was second to none…
The customer service was second to none and we were shown beds that fitted our budget.
6 août 2025
Réponse de Bensons For Beds - Solihull
Thank you for your kind words! Our team strives to provide exceptional customer service and we always aim to find options that fit your budget. We look forward to seeing you again in the future, Megan at Customer Care
Good Experience
The experience at the Showroom was good and so was the delivery of our new Simba Mattress. The delivery men Simon and Josh introduced themselves. They were pleasant, efficient, informative, and respectful.
We had paid for our old mattress to be taken away and recycled too.
6 août 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
Thank you for sharing your positive experience at our Showroom and with our team members, Simon and Josh. We are glad to hear that they provided excellent service during the delivery of your new Simba Mattress. Our team takes pride in being pleasant, efficient, informative, and respectful. Thank you for also choosing to have your old mattress recycled with us. We appreciate your support, Megan at Customer Care
Excellent service from Stephen
Excellent service from Stephen. Helpful and knowledgeable about products
30 juillet 2025
Réponse de Bensons For Beds - Solihull
Thank you for your kind words, We're thrilled to hear that our customer service met your expectations. We strive to provide top-notch assistance and expertise to all of our clients. We appreciate your support!
Friendly helpful and nice
29 juillet 2025
Réponse de Bensons For Beds - Solihull
Thank you for your kind words! We're so happy to hear that our team provided you with friendly and helpful service. We strive to make every customer's experience a positive one. Thanks for choosing our business, Megan at Customer Care
Excellent
The store staff were friendly professional and knowledgeable and the delivery men Colin and Steve were on time, polite, friendly and helpful. The product was as described and is great quality.
23 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
Thank you for your kind words! We pride ourselves on providing exceptional service and high-quality products. Our team at the store and our delivery staff always strive to exceed customer expectations. We are delighted that you had a positive experience with us, Megan at Customer Care
Steve was excellent
Steve was excellent, he accommodated our sense of humour and answered every question asked. We had a great time selecting our mattress, Steve listened to our needs and directed us through all of the suitable options. All round a very enjoyable experience.
22 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
Thank you for sharing your positive experience with Steve! We're thrilled to hear that he provided excellent customer service by listening to your needs and making the process enjoyable for you. It's our goal to provide top-notch service and we're glad that Steve was able to deliver. Thank you for choosing us for your mattress needs, Megan at Customer Care!
Very friendly and helpful staff
23 juillet 2025
Réponse de Bensons For Beds - Solihull
Thank you for your kind words! Our staff takes pride in providing excellent customer service. We are happy to hear that you had a positive experience. We look forward to seeing you again soon, Megan at Customer Care
Jess was an amazing help during our…
Jess was an amazing help during our search for a bed
23 juillet 2025
Réponse de Bensons For Beds - Solihull
Thank you for your positive feedback! We are so glad to hear that Jess provided exceptional assistance during your bed search. We strive to provide excellent service to all our customers and we are happy to know that Jess exceeded your expectations. Thank you for choosing us for your bed needs, Megan at Customer Care
Lovely buying experience
Popped into Bensons to have a look at headboards. I came out with a wardrobe and a bed! Steve, the sales advisor gave good old fashioned customer service - respectful and listened to understand my preferences. He gave detailed information about the products and then just let me do the buying so to speak.
I was surprised by the fabulous range of wardrobes they had (thought it was only beds), and the promotion that was available was too good to pass by.
1 juillet 2025
Réponse de Bensons For Beds - Solihull
Thank you for your wonderful review! We are thrilled to hear that our sales advisor, Steve, provided you with excellent service and helped you find the perfect wardrobe and bed. Thank you for choosing Bensons for your furniture needs and taking advantage of our current promotion,
Megan at Customer Care
Great Customer Service
Jess, who advised me and helped me choose the best mattress for me was brilliant. She was friendly and knowledgeable and helped me through each step of the purchase. The range of goods available and the price ranges were excellent.
12 juin 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate you sharing your positive experience with us John! We are so glad to hear that our advisor was helpful in guiding you to the perfect mattress. We're happy you found our range and prices excellent. Thanks for your feedback, Megan at Customer Care
I thought you had a good range of beds
I thought you had a good range of beds, and the store had a good feel to it, unlike two others I visited.
The sales lady was really helpful, clearly had a lot of experience.
Only downside was having to wait till the 1st July for delivery.
6 juin 2025
Réponse de Bensons For Beds - Solihull
We're glad you appreciated our bed selection and store atmosphere. It's great to hear that our sales team member was so helpful. We acknowledge the delivery wait time and appreciate your patience.
Take care, Megan at Customer Care
Well laid out showroom
Well laid out showroom. Assistant was extremely patient and helpful.
22 mai 2025
Réponse de Bensons For Beds - Solihull
We're glad you enjoyed your experience! It's wonderful to hear our assistant was patient and helpful in our well-organised showroom. Take care, Megan at Customer Care
Outstanding Bensons for Beds’ Thank you Excellent service
Excellent service from the staff in store and delivery gentlemen …..first class
My previous experience was with another well known company D****S.
It will be Bensons for all future purchases for me and my family
Thank you
16 mai 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
Thank you for your glowing review! We take pride in providing top-notch service both in-store and during delivery. We're honored to have your continued support and look forward to serving you and your family for all future purchases. Thank you for choosing Bensons!
Nothing wrong with the shop or the…
Nothing wrong with the shop or the sales people. But a month and a half a delivery is beyond a joke. I’m now left without a bed.! For a long time
8 mai 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate your feedback and apologise for the unacceptable delivery delay. We'll investigate to see how we can improve our delivery times in the future. Thank you, Megan at Customer Care
Great service from Gabbi the moment we…
Great service from Gabbi the moment we walked through the door. Helpful but not pushy, he guided us to the best bed for us. His boss was equally helpful when we went in to buy, she also offered us really good advice.
6 mai 2025
Réponse de Bensons For Beds - Solihull
Thank you for taking the time to leave such a positive review! We are thrilled to hear that Gabbi provided great service. Thank you for choosing us!
Sleep well, Team Bensons💜
NIce salesman
NIce salesman, very low pressure. Good range for what we wanted.
29 avril 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We are so happy to hear that you had a positive experience with our salesman and found the perfect product for you without feeling pressured. We strive to make our customers feel comfortable and satisfied. Thank you for choosing us!
Sleep well,
Team Bensons💜
Steve was very supportive and helpful
Steve was very supportive and helpful. Understood my requirements and directed me to a suitable range of products. He was informative, polite, and pleasant. All staff welcomed me and were friendly when I walked in to the store. I have purchased from Bensons before.
25 avril 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
Thank you for choosing Bensons, we're delighted to have helped you find the perfect products to meet your needs. Our knowledgeable and friendly staff are always here to assist you. Thank you for being a returning customer, we truly appreciate your support!
Sleep well, Team Bensons💜
Réponse de Bensons For Beds - Solihull
I am so happy to hear that our staff was able to provide you with excellent customer service! It's our goal to make every interaction helpful and friendly. Thank you for choosing us.
Sleep well, Team Bensons💜
Everything I would want excellent trouble free experience from a first…
Everything I would want from a first class delivery service. On time, tidy, efficient and very friendly operatives.
Will definitely be using Bensons beds again if only for the quality of delivery.
15 avril 2025
Réponse de Bensons For Beds - Solihull
Thank you for your kind words! Our team strives to provide top-notch service to our customers, and we are thrilled to hear about your positive experience. It means a lot to hear that you will be choosing us again. We look forward to serving you in the future! - Team Bensons 💜
Réponse de Bensons For Beds - Solihull
Thank you for the incredible review! We appreciate your kind words and are thrilled to hear you had a positive experience with us. Our team is dedicated to providing excellent service every time. See you again soon!
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