I was very worried about choosing a new bed. We have had our bed for 20 ish years and been very happy with it so the thought of changing and making a mistake or finding anything as perfect was dauntin... Voir plus
Établissement
Changer d'établissementUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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Lisez les avis des autres
Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... Voir plus
L'entreprise a répondu
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... Voir plus
L'entreprise a répondu
We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Solihull
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, Royaume-Uni
4,6
Excellent
176 avis
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Jill at the solihull branch
Jill at the solihull branch. Was brilliant and gave great advise and service . Brilliant choice and price
9 janvier 2025
Réponse de Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience! We appreciate you acknowledging the advice, service, choice, and price you received. Thanks for your feedback, Megan at Customer Care
Great friendly service
Great friendly service, very helpful without being pushy. Found just what we wanted easily.
7 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate your feedback and are so glad you found our team helpful and friendly. We're happy to hear that you found what you wanted easily! Take care,
Megan at Customer Care
Purchase experience
No pressure and showed us all ranges of products before we chose Pleasant assistance so thank you
8 janvier 2025
Réponse de Bensons For Beds - Solihull
We appreciate your positive feedback! We're glad our team provided pleasant assistance and showed you our product ranges without pressure. Thank you, Megan at Customer Care
Excellent service in store, very happy with bed
First of all I went into the Solihull branch and gentleman serving me was great, on paper work says it was Gabby Parker. He is a credit to the team. Very professional patient didn’t rush me I came back and forth a few times.
Not only the service was great the process was smooth and efficient. Didn’t have to wait too long for bed less than 2weeks paid for assembly and bedcover as I have gone for a cream bed.
Bed is sturdy and looks really nice. The storage is super handy was worried about mattress slipping off as ottoman opens to side but it’s fine doesn’t slip off at all just a bit heavy to open which is fine as you want it secure so it doesn’t fall down on you.
Only thing I would say I wish the bed had on this Ottoman is a safety rail that locks when you open it to prevent any potential accidents as some other beds have this and extra safety would have been preferred.
Guys came to fit it, was professional and didn’t take long.
Overall very happy.
29 décembre 2024
Réponse de Bensons For Beds - Solihull
We're glad you enjoyed your experience at the Solihull branch and appreciate the recognition of our team member's professionalism and patience. It's great to know the process was smooth, the bed is sturdy, and the storage is handy. We value your feedback regarding the safety rail and will consider it for future designs. Thank you, Megan at Customer Care
Quick and efficient
Very informative assistant Gabby from the Solihull store, advised on what he felt would be best for us, went through various options and helped me and my husband decide on our perfect mattress. Thank you.
6 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate you sharing your experience! We are so glad to hear that our team member was very informative and helped you discover the perfect mattress. Thank you, Megan at Customer Care
Stephen - slumber land air 3.0
Me and my partner was greeted by Stephen a lovely friendly guy after we had been inside the showroom and started trying out beds he allowed a bit of time before approaching and wasn't persistent or feeling pressured
We explained what type of mattress we wanted and after him showing us a nice mattress he showed us many more to try which led us back to the first he suggested and it was on offer
Couldn't really ask for better service
Wished many more was like him
Mattress being delivered soon
5 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate you taking the time to share your experience. We're happy to hear that you received such great service and found the perfect mattress. We hope you enjoy your new mattress once it's delivered!
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Solihull
Thank you for your 5 star review! We appreciate your feedback David. Take care, Megan at Customer Care
Great customer service good price and…
Great customer service good price and great warranty. Cheaper than dreams, for what feels like a more premium product and not having to pay for a warranty which comes in with the purchase price unlike dreams which charge you extra for the same warranty. Very pleased.
31 décembre 2024
Réponse de Bensons For Beds - Solihull
We're happy to hear that you had a great experience with our customer service and pricing. It's great to know you feel our product is premium and that our warranty met your needs. Thank you for your positive feedback!
Thank you, Jess - Team Bensons
Steven was great…
Steven was so helpful and very patient with me even though I was so fussy! He really made picking out our mattress and pillows very easy! He even helped us out with getting the best for our money with the offers they had on in store. Thanks Steven :)
26 décembre 2024
Avis spontané
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