We thought the Manager whose name is Andy at the St Helens store was extremely helpful as we wanted a low level bed and mattress with headboard in a certain colour. We also wanted another headbo... Voir plus
Établissement
Changer d'établissementUnit 6d Ravenhead Retail Park, WA9 1JF St Helens, Merseyside, GB
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The salesman showed us around and gave us pillows to try out the beds and gave us the different options for firm and extra firm mattresses. We only went in for a mattress but ended up buying a King si... Voir plus
L'entreprise a répondu
The Bensons sales staff were friendly, helpful, knowledgeable and patient. We tried lots of beds before choosing. The delivery guys were lovely, friendly and helpful and arrived at the beginning of th... Voir plus
L'entreprise a répondu
Very helpful staff. Also very friendly, pleasant and knowledgeable. Everything about buying a new bed was explained clearly, including warranties and finance options. Overall a really nice experience.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - St Helens319
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, Royaume-Uni
- 174428757
4,9
Excellent
416 avis
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We thought the Manager whose name is…
We thought the Manager whose name is Andy at the St Helens store was extremely helpful as we wanted a low level bed and mattress with headboard in a certain colour. We also wanted another headboard in the same colour. These were ordered and came on time and the bed efficiently assembled.
Unfortunately the other headboard which we ordered as well the colour did not go with our existing bed so I phoned Customer Services to see if anything could be done I e-mailed them to see if they would exchange it for another colour. Within a few days they got back to me and said Yes they would but obviously would be a small charge for delivery.
I have been into the branch today and spoke to Andy and chose a different colour.
I would like to say a big Thank you for your support and anytime in the future we need a new bed will of course come to Bensons.
2 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Lynda sales assistant was very helpful…
Lynda sales assistant was very helpful in helping me choose a bed,
She was very polite .
Very good at her job.
1 octobre 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your wonderful feedback! We're thrilled to hear that Lynda provided you with excellent service while helping you choose a bed. We appreciate your kind words and hope you enjoy your new purchase!
Réponse de Bensons For Beds - St Helens319
Thank you for your kind words! We're thrilled to hear you had a good experience and that Andy was able to assist you. We appreciate your support and look forward to serving you again soon!
Excellent all round service
Excellent communication.
Excellent to be able to choose delivery
Fully informed when delivery slot was.
No issues with delivery - pleasant delivery drivers
26 septembre 2026
Réponse de Bensons For Beds - St Helens319
Thank you very much for your review. The team here at the St Helens store value your feedback and we are glad to hear you had a excellent experience from start to finish.
The sales person was very helpfull
The sales person was very helpfull, knowledgeable, and pleasant and provided an excellent service.
24 septembre 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your wonderful feedback! We're thrilled to hear that our salesperson made a positive impact on your experience. We strive to provide excellent service and knowledgeable support. We look forward to serving you again soon!
The whole experience was excellent from…
The whole experience was excellent from the start when we went into store and tried the various options to the delivery and assembly of the bed at home. Excellent service all round. I would definitely recommend Bensons.
24 septembre 2026
Réponse de Bensons For Beds - St Helens319
"Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with us, from trying out options in-store to the delivery and assembly process. Your recommendation means the world to us. Thank you for choosing Bensons!" #HappyCustomers #GreatService
The salesman showed us around and gave…
The salesman showed us around and gave us pillows to try out the beds and gave us the different options for firm and extra firm mattresses. We only went in for a mattress but ended up buying a King size bed and mattress. Salesmenship at its best.Very pleased and can't wait for delivery.
22 septembre 2026
Avis spontané
Réponse de Bensons For Beds - St Helens319
Thank you for your amazing review! Our team is dedicated to providing the best sales experience for our customers. We're thrilled that we were able to help you find the perfect bed and mattress. We can't wait for you to experience a great night's sleep!
Excellent service
Great in store experience- very helpful staff suggesting options and offers
Delivery communication was excellent
Delivered on time and everything in place efficiently with no mess
Delivery guys very helpful
Thank you
20 septembre 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your kind words! We strive to provide excellent customer service and we're happy to hear that you had a great experience in our store. We're also glad that our delivery process met your expectations. We appreciate your business and hope to see you again soon!
Helpful non pushy staff.
Helpful non pushy staff.
Guided round the store to find what we needed and wanted.
Good price and delivery when we wanted it too
16 septembre 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your kind review! We are thrilled to hear that our staff provided helpful guidance and service without being pushy. We strive to offer the best prices and delivery options for our customers. We appreciate your business!
Very helpful staff.
Very helpful staff. Also very friendly, pleasant and knowledgeable. Everything about buying a new bed was explained clearly, including warranties and finance options. Overall a really nice experience.
8 septembre 2026
Réponse de Bensons For Beds - St Helens319
Thank you for taking the time to leave such a kind review! We are thrilled to hear that our staff was able to make your bed buying experience pleasant and hassle-free. We pride ourselves on providing top-notch customer service and are happy to have helped you with warranties and finance options. Thank you for choosing us!
The Bensons sales staff were friendly
The Bensons sales staff were friendly, helpful, knowledgeable and patient. We tried lots of beds before choosing. The delivery guys were lovely, friendly and helpful and arrived at the beginning of the delivery time and I've just had the best night's sleep I've had in months
12 septembre 2026
Avis spontané
Réponse de Bensons For Beds - St Helens319
Thank you for your kind words! It makes us so happy to hear that our team went above and beyond to help you find the perfect bed and that our delivery service was top-notch. We hope you continue to get restful nights of sleep on your new mattress. Thank you for choosing us!
Ideal store Staff and great prices
The customer service representative Tracey was brilliant from start to finish and was exactly the kind of person you’d want when shopping around for a bed or mattress. She was friendly, non pressurising, patient and informative in answering all of my questions. The price was reduced due to a sale Benson’s had on on the day I went in store which reduced the cost by £100 from £399 to £299. Unfortunately, my only disappointment so far is that the mattress couldn’t be delivered for 2 weeks, which is 7 days longer than I was expecting for delivery turnaround. I am yet to receive the mattress I ordered so hopefully all continues to go well, Im 4/14 days into the delivery date.
9 septembre 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your glowing review! We are thrilled to hear that Tracey provided you with exceptional customer service during your shopping experience. We apologize for the delay in delivery but are confident that the quality of your mattress will be worth the wait. Thank you for choosing us for your bedding needs!
Great service in store not pushed let…
Great service in store not pushed let us browse and answered any questions we had would definitely recommend going here for a bed or mattress
8 septembre 2026
Réponse de Bensons For Beds - St Helens319
Thank you so much for your kind words! We pride ourselves on providing excellent customer service and creating a stress-free shopping experience. We are thrilled to hear that you had a wonderful time browsing and we would love to have you come back again for your bed or mattress needs. Thank you for the recommendation!
Réponse de Bensons For Beds - St Helens319
Thank you for your kind words! We pride ourselves on having a knowledgeable and helpful staff to provide you with the best experience possible. We hope to see you again soon!
Réponse de Bensons For Beds - St Helens319
We're thrilled to hear that Alex provided helpful and friendly service! We strive to give our customers the best experience possible. Thank you for choosing us and leaving this kind review.
Friendly sales team
Friendly sales team with a great knowledge of their products and a professional approach.
A very enjoyable shopping experience.
30 août 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your kind words, we appreciate your feedback! We take pride in our friendly and knowledgeable sales team to provide you with a professional shopping experience. See you again soon!
Réponse de Bensons For Beds - St Helens319
"Thank you for your positive review! Our team works hard to ensure timely and helpful deliveries to all of our customers. We are thrilled to hear that you had a great experience with our friendly staff. We appreciate your support and hope to serve you again soon." #HappyCustomers #TopNotchService
Good choice and down-to-earth advice
Good choice of product and price range. Really helpful and knowledgeable staff who were not pushy but gave down-to-earth advice that you felt you could trust.
17 août 2026
Avis spontané
Réponse de Bensons For Beds - St Helens319
Thank you so much for your positive review! Our team takes pride in providing excellent customer service and ensuring our customers feel confident in their purchases. We appreciate your feedback and hope to see you again soon!
The salesperson was very informative…
The salesperson was very informative nothing was too much trouble and disnt matter about price gave us what we needed and asked for
12 août 2026
Avis spontané
Réponse de Bensons For Beds - St Helens319
"Thank you for your kind words! We strive to provide exceptional customer service and are happy to hear that our salesperson met your needs. Your satisfaction is our top priority." #CustomerSatisfaction #ExceptionalService
Great service, great choice
Knowledgeable staff, polite, not pushy, great choice,well priced , wonderful experience.
11 août 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your kind words! We strive to provide a top-notch experience for our customers and are thrilled that you found our staff knowledgeable and our prices reasonable. We appreciate your support and hope to have you back soon!
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