The customer service representative Tracey was brilliant from start to finish and was exactly the kind of person you’d want when shopping around for a bed or mattress. She was friendly, non pressurisi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6d Ravenhead Retail Park, WA9 1JF St Helens, Merseyside, GB
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Lisez les avis des autres
We checked out Bensons to see if they had what we thought we wanted and they did, but we decided we wanted to try out the beds in store so we went to the St Helens shop. The staff there were very know... Voir plus
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Great service in store not pushed let us browse and answered any questions we had would definitely recommend going here for a bed or mattress
L'entreprise a répondu
The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - St Helens319
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, Royaume-Uni
- 174428757
4,9
Excellent
406 avis
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Sales staff in store were extremely…
Sales staff in store were extremely friendly and knowledgeable and the delivery team were polite and very hard working.
17 avril 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your lovely feedback! We’re delighted to hear our in‑store team were friendly and knowledgeable, and that the delivery crew were polite and worked so hard to get everything just right — that teamwork really matters.
Thank you for your positive review - Lauryn at Customer Care 💜
Andy was really knowledgeable and did…
Andy was really knowledgeable and did not rush us to make a decision. Great choice of mattresses. Delivery date was pretty quick.
4 avril 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your feedback! 😊 We’re delighted to hear Andy was so knowledgeable and gave you the time you needed to decide. It’s great to know you enjoyed the wide choice of mattresses and that delivery was arranged quickly. We really appreciate you sharing your experience,
Megan | Customer Care Specialist💜
Fantastic service
Shop staff very helpful. Up to date texts + delivery on time + delivery drivers were pleasant. Would highly recommend
5 avril 2026
Réponse de Bensons For Beds - St Helens319
We're so happy to hear that our shop staff were helpful and that you were pleased with our timely texts and delivery. Thanks for your recommendation!
Excellent service from Georgina great…
Excellent service from Georgina great advice and knowledge gave us confidence to order from yourselves rather than your competitors
29 mars 2026
Réponse de Bensons For Beds - St Helens319
We appreciate you taking the time to leave us a review. We're so glad our advice and knowledge gave you the confidence to choose us over our competitors.
Réponse de Bensons For Beds - St Helens319
Thank you so much for the great feedback! We’re delighted to hear you received 1st‑class service and found the team both knowledgeable and helpful. We really appreciate you taking the time to share your experience,
Megan | Customer Care Specialist✨
Prompt delivery,they called to let us…
Prompt delivery,they called to let us know when they were delivering and gave a 10 minute window. Arrived on time and carried the heavy sofa bed upstairs into the bedroom . Delivery men were polite and helpful.
26 mars 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your great feedback! We’re delighted to hear delivery was prompt, communication was clear, and that our team were polite and helpful getting everything upstairs for you.
Looking forward to seeing you again!
Megan | Customer Care Specialist
St Helens branch 5 stars.
Purchased a bed from the St Helens branch. First class service throughout. Great choice of bedroom furniture across the price range. Kept up-to-date with the manufacture process, delivered and assembled on the allocated day and time. Recommended.
23 mars 2026
Avis spontané
Réponse de Bensons For Beds - St Helens319
Thanks for the brilliant review Graham! So glad you loved the service from start to finish — great choices, smooth updates, and a perfectly timed delivery and assembly. St Helens team will be chuffed to hear it. Thanks for recommending us,
Megan at Customer Care💜
Never Disappoints 5 stars
Store experience great .
Delivery team great . I would not shop anywhere else for my Beds always great service & quality products
20 mars 2026
Réponse de Bensons For Beds - St Helens319
Thanks for the amazing review Patricia! So glad you had a great time in store and with the delivery team. Love hearing you wouldn’t shop anywhere else — We really do appreciate your loyalty💜
Sleep well,
Megan at Customer Care
Great experience at Bensons St Helens
We had a great experience at Bensons St. Helens. We were helped by Tracy, she was friendly, knowledgeable, helpful and honest and helped us to choose a great bed, taking her time to show us a great range without rushing.
9 mars 2026
Réponse de Bensons For Beds - St Helens319
Thanks for the amazing review Deborah! We’re so glad Tracy could make your visit such a friendly and relaxed experience. Enjoy your new bed,
Megan at Customer Care💜
Overall excellent
Very helpful and patient sales staff and delivery service straightforward very good communication throughout
Highly recommended
16 mars 2026
Avis spontané
Réponse de Bensons For Beds - St Helens319
Thank you so much for giving us 5 stars! Delighted to hear our sales team were helpful and patient, and that delivery was smooth with great communication throughout 😊🚚✨ Really appreciate the recommendation,
Megan at Customer Care
Mattress
The man in the shop was really helpful
He showed us a few beds before we pick the one that was right for us.
It was delivered on time by two men who took the mattress up stairs and put it on the bed as we are both pensioners and could not do it ourself.
14 mars 2026
Réponse de Bensons For Beds - St Helens319
Alan Horabin,
We're happy to hear that the shop assistant was helpful in guiding you to the right bed. It's great the delivery team were on time and assisted with the mattress. Thank you for your positive feedback.
Team Bensons - Jessica
Tracey was very friendly and balanced…
Tracey was very friendly and balanced being attentive but not too pushy.
Good knowledge pitched at the right level. Also Georgina helped us find the right bed too.
A lovely team
9 mars 2026
Réponse de Bensons For Beds - St Helens319
So lovely to hear this! 😊 Tracey struck the perfect balance — friendly, attentive, and never pushy — and it’s great that her knowledge helped you feel confident. What a fantastic review- Thank you so much,
Megan at Customer Care
Great service and knowledge
Great service and knowledge. The staff were friendly and very helpful. The choice of bed range was good and we were able to find an option that suited us. Prices were competitive and reasonable.
12 mars 2026
Réponse de Bensons For Beds - St Helens319
Thank you so much for your lovely review! I’m really pleased to hear you received great service and found our team friendly, knowledgeable, and very helpful. It’s wonderful to know you had plenty of choice and were able to find a bed that suited you perfectly. We’re also delighted that you found the prices competitive and reasonable — that’s always great to hear.
Thanks again for your support — we truly appreciate it,
Megan at Customer Care
Excellent customer service very…
Excellent customer service very attentive and knowledgeable. They helped me choose the right mattress.
6 mars 2026
Réponse de Bensons For Beds - St Helens319
Donna,
We appreciate your lovely review! We're so glad to hear you received excellent, attentive, and knowledgeable customer service, and we helped you choose the right mattress.
Thank you for your positive review - Lauryn at Customer Care.
Defo recommended. Amazing service
Harry in store was brilliant and helpful and super quick delivery. Delivery guys were amazing as well
3 mars 2026
Réponse de Bensons For Beds - St Helens319
Thank you so much for your wonderful review! I’m delighted to hear Harry was brilliant and helpful in store, and that your delivery team were amazing too.
Megan at Customer Care
Réponse de Bensons For Beds - St Helens319
Thank you for your lovely review! 😊 We’re so pleased to hear that Georgina was helpful and attentive during your visit. We’ll be sure to pass on your kind words — she’ll be delighted.
Until next time, take care,
Megan at Customer Care!
Georgina was very helpful in helping us…
Georgina was very helpful in helping us choose a mattress and showing ud a variety of options and offers which meant we could take full advantage of the 20% off offer.
21 février 2026
Réponse de Bensons For Beds - St Helens319
Thank you for your lovely review! We’re so glad Georgina was able to help you find the right mattress and show you all the best options and offers. Great to hear you could make the most of the 20% off deal too! Megan at Customer Care😊🛏️
great buy lovely bed and matress good…
great buy lovely bed and matress good night sleep every night
15 novembre 2025
Réponse de Bensons For Beds - St Helens319
Thank you for your lovely feedback Derek! We’re so glad to hear you’re enjoying your new bed and mattress — nothing better than a great night’s sleep every night. We really appreciate you sharing your experience with us,
Megan at Customer Care
Réponse de Bensons For Beds - St Helens319
We appreciate you sharing! We are so happy to hear that you found our service great and the information detailed.
Stewart - Team Bensons
Nice service
19 février 2026
Réponse de Bensons For Beds - St Helens319
We appreciate your positive feedback!
Stewart - Team Bensons
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