Bensons For Beds - Stirling750 Avis 

Everything from the shop experience to delivery of our bed was exceptional. Best ever communication throughout the whole experience - kept totally informed of progress. Staff were pleasant, helpful and positive. Great experience & bed is awesome! Thanks everyone

Great customer service at the Stirling store. Thanks to Autumn and all the team who helped to get my purchase done today and facilitated all the specific requirements. I really appreciated it.

Good manners go a long way. The gentleman was extremely polite and very helpful

Great service! Shop & delivery staff were helpful, knowledgeable & friendly. Love the bed & mattress!

Simon at Stirling was so knowledgeable and welcoming. Made the experience so enjoyable and found the perfect bed (and mattress)! I would recommend anyone looking to buy a bed or find out which mattress is best suited to their alignment to visit Stirling and ask for Simon. I can’t wait until my new bed arrives! Thanks again.

Staff friendly and informative making sure I was tried for suitability for mattress and pressure points tried several to find most one suitable for comfort and support

Very helpful and informative experience and did everything they could do to help us

Walked into the shop in stirling just for window shopping and viewing my options for a bed and i got attended to be an exceptional lady -Carole. I ended up buying a bed . She was great with us , took out time to explain the options. Bed got delivered and set up perfectly. Great experience .

Great experience from start to finish the staff and service was Great

Carol was very helpful, knowledgeable & the friendly welcoming kind of staff you love to deal with when buying anything never mind something as personal as a new mattress!

As a business owner I don’t write a negative review lightly, but the level of ineptitude from bensons customer service team is astounding. My husband and I recently purchased an expensive TV bed from bensons and paid extra for installation and set up, and ironically a damage protection package.

On arrival the installation team diagnosed an inherent fault with the TV, having attempted to trouble-shoot it over their support line, and promised a new one would be ordered. Two weeks later I chased bensons who denied any issue with the TV, blamed it on our WiFi, and instructed us to do more trouble-shooting and to contact the installation company. After explaining the situation again I was told they wouldn’t speak to me because my husband’s name was on the order. He gave them permission to speak to me and they’ve gone silent.

I’ve asked for a refund as this is actually ridiculous. The problem was identified by the installation they appointed, so now been sitting with a ‘TV bed’ with no working TV for almost a month.

Bensons, kindly come and collect your bed and give us a full refund so we can buy a bed from a more reliable provider.

I had a good experience at Stirling store. Didn’t feel pressure to buy went over all options. Calm environment and no pressure to rush through the sale.

The sales woman I dealt with could not have been more helpful in helping me pick a mattress.

We’ve had a great experience, Carol was so professional and helped us to find the best mattress for us. Surely the best money ever spent. High quality mattress and fantastic customer service. Definitely I’ll be back.

From the moment we stepped into the shop David was excellent 👌 to delivery and installation brilliant from start to finish 👏

Meant to take, according to assembly team, 20 mins. 90 mins later and calls to office it was finished. Turns out the team was from Warehouse as whole assembly team went sick. 2 of the team had no idea what they were doing. So not a well oiled team was it. Had to borrow an electric drill from me....don't know what for but they did say both bed half's did not line up.

Simon davie and caroline all went above and beyond to make sure that I got the right bed for my dad who is getting older and in need of a decent bed and a decent night sleep I was worried about chosen the wrong one for him as he was too un fit to be there in pearson the team let us try out numerous mattresses, showed us many different bed frames and after a good lie down on a few different beds we’ve picked a perfect bed & mattress for my dad that he absolutely adores. It wasn’t all about the finances. They were really interested in my dad‘s well-being and that goes a long way to show me they are decent human beings and I’m very grateful that grateful that I purchased my own bed myself and my husband on the same.day yeeaahhh 👌❤️ 🛌 thank you guys xx

Excellent customer service in store and fantastic delivery men.

Knowledgable, fast service from highly competent staff.

Went in one weekend looking for a budget(ish) bed, with storage ( quote only ), and was assisted by Maria ( Stirling shop ).
Very helpful and friendly.

Went back a week later to be met by Maria and her Manager who both remembered me; she asked how my son was from a conversation we had had the previous week, and assisted me in the purchase of the bed id looked at before.
Efficient and banter to boot.

We found all the staff that we were in contact with to be welcoming , product knowledgeable and genuinely interested in matching our requirements with the best available items .