Walked into the shop in stirling just for window shopping and viewing my options for a bed and i got attended to be an exceptional lady -Carole. I ended up buying a bed . She was great with us , took... Voir plus
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Établissement
Changer d'établissementUnit 1c Springkerse Retail Park, FK7 7TL Stirling, Stirlingshire, GB
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Went in one weekend looking for a budget(ish) bed, with storage ( quote only ), and was assisted by Maria ( Stirling shop ). Very helpful and friendly. Went back a week later to be met by Maria a... Voir plus
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Great experience from start to finish. I met Paul in the Stirling branch. I told him I wouldn’t be buying today, just looking and collecting ideas. No problem. I return several weeks later to buy... Voir plus
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We were served by Autumn, and our experience was fantastic. She took the time to explain all the different mattresses, helping us learn a lot and ultimately find the perfect one for us. She was incred... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Stirling750
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1c Springkerse Retail Park, FK7 7TL, Stirling, Stirlingshire, Royaume-Uni
- 1786474926
4,8
Excellent
498 avis
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All the staff were friendly and helpful…
All the staff were friendly and helpful especially when I picked up the mattress. Everything was ready. Very efficient.
1 novembre 2025
Réponse de Bensons For Beds - Stirling750
We’re so pleased to hear our staff were friendly and helpful, and that everything was ready for your mattress collection.
Thank you for your positive review – Lauryn at Customer Care 💜
Customer support excellent
Customer support by Paul and Autumn was excellent.
Paul wasn’t pushy and Autumn was good for ideas.
Thanks for making my choices simplistic and easy.
Great service
2 novembre 2025
Réponse de Bensons For Beds - Stirling750
We’re thrilled to hear Paul and Autumn made your experience so easy and stress-free! Paul’s calm approach and Autumn’s creative ideas sound like the perfect combination for helping you choose with confidence.
Thank you for your positive review Leona – Lauryn at Customer Care 💜
Great service from start to end sales…
Great service from start to end sales woman in store the delivery men and the independent guy who puts bed together if you wish .
2 novembre 2025
Réponse de Bensons For Beds - Stirling750
We're happy to hear that you had such a positive experience with our sales, delivery, and assembly services. Thank you for sharing your feedback with us,
Megan at Customer Care!
Excellent Setvice
The assistant Autumn, from start to finish,was excellent.
She was very knowledgeable and helped us every step of the way. She was polite and courteous
21 octobre 2025
Réponse de Bensons For Beds - Stirling750
We're happy to hear that the support provided was excellent! We're so pleased to hear that Autumn provided excellent service from start to finish. I will ensure your comments are passed on.
Thank you for an amazing review – Lauryn at Customer Care 💜
Simon from Bensons knows his products, was very friendly and took his time to ensure I tried the correct beds to make the best decision
Simon who served me was very knowledgeable, friendly and took his time to make sure I was buying the correct mattress. Couldn’t do enough and his customer service was excellent
17 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Stirling750
We're happy to hear that you found our team member knowledgeable and friendly, and that they ensured you found the right mattress. We appreciate your positive feedback on the service you received.
See you soon—we’ll have the kettle on ready❤️
Megan at Customer Care!
Autumn was amazing at finding us a…
Autumn was amazing at finding us a great bed and getting it delivered to us same day. What a great experience and she is awesome.
17 octobre 2025
Réponse de Bensons For Beds - Stirling750
We're happy to hear that you had a great experience! It's wonderful that we could find you a fantastic bed and deliver it the same day. We appreciate your awesome feedback,
Megan at Customer Care
Simon the Sales Asst at Stirling gave…
Simon the Sales Asst at Stirling gave us excellent advice and he was very knowledgeable on all the ranges available. Thanks to him we were pleasantly surprised on the total cost of our purchase.....he is a credit to your business.
19 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Stirling750
We're happy to hear that you received excellent advice and found our sales team member in Stirling knowledgeable. We appreciate your positive feedback on the pleasant surprise regarding the total cost.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Stirling750
We're happy to hear you had a great experience in our store and that your bed was delivered on time and is of good quality.
Thank you for your review – Lauryn at Customer Care 💜
Smooth sale
We were approached fairly quickly asking if we needed any help. Advice and information was given. We were then left to browse before being approached again. We asked a question which the employee was able to answer and then we bought the two pillows. Having to complete paperwork and sign it is a bit annoying if you're in a hurry, however, as previous customers this didn't take too long.
15 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Stirling750
We're glad you enjoyed your experience with our team's assistance and information. We appreciate your feedback regarding the paperwork. It's good to know that being a returning customer helped expedite the process. Thanks for choosing us—we’re grateful!
Megan at Customer Care
I wasn’t happy about certain…
I wasn’t happy about certain information given to me at sale paid a lot of money filled in a online form regarding my experience and because of it wished to cancel my order but got no response that was a few days ago
13 octobre 2025
Réponse de Bensons For Beds - Stirling750
Thank you for your review Mr McDonald. I’m sorry to hear about the confusion at the time of sale and that you didn’t receive a response to your earlier form.
I can confirm we contacted you today regarding your request and have copied the store team into this email so they can assist further.
Kind regards,
Megan at Customer Care
Réponse de Bensons For Beds - Stirling750
We're happy to hear that you received good and efficient service, with our staff attentive to your needs. We appreciate your positive feedback, Megan at Customer Care
Excellent customer service from…
Excellent customer service from entering the shop until leaving.
6 octobre 2025
Réponse de Bensons For Beds - Stirling750
We appreciate you taking the time to share your positive experience! We're so glad to hear you received excellent customer service.
Take care,
Megan at Customer Care
Mistakenly bought an ‘Emma’ mattress…
Mistakenly bought an ‘Emma’ mattress ‘online’ (£900.00) less than a year ago. However, back pain issues persisted & after visiting Vets4Pets (next door) decided to just pop in & seek advice as perhaps the mattress being the issue. So I left my wife outside as we had our two Schnauzer puppies with us.
Upon entering the store I was warmly welcomed by Autumn, Simon & Paul & after explaining our situation was invited to bring my wife & the puppies into the store. Amazing, as it can be difficult for dog owners to shop under certain circumstances.
We left the store after purchasing a ‘Sealy Newton’ King size mattress, two deep pillows & two ‘Tempur Cloud Smartcool’ pillows.
Autumn was very knowledgeable & after hearing our issues with back struggles, she had no hesitation in suggesting what turned out to be a complete success both for myself & my wife. Indeed we both left the store with renewed enthusiasm & most of all confidence in what we were buying. (Bearing mind I only popped in to get advice)
The new mattress & pillows were delivered within a week & I must congratulate this company on their high level of customer service, updates regarding delivery, delivery itself was quick & expertly done. New bedding in place & old mattress removed within 15 minutes thanks to the delivery crew.
First class service by everyone at Bensons & a special thank you to Autumn for her kindness, patience & expert knowledge.
Best nights sleep as a result !!
1 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Stirling750
We're happy to hear that you and your wife found the perfect mattress and pillows with our help! We appreciate you sharing your experience and are so glad that our team provided such excellent service. It's great to know you're both sleeping better, Megan at Customer Care
Great staff with attention to detail…
Great staff with attention to detail manager David was extremely helpful for us and we are really happy
7 octobre 2025
Réponse de Bensons For Beds - Stirling750
Thank you for your kind feedback! We’re delighted to hear that David and our team provided such attentive and helpful service.
We’re so happy you’re pleased with your experience!
Best regards,
Megan at Customer Care
Keeping in touch and doing exactly what…
Keeping in touch and doing exactly what they say they are going to do. Service is excellent.
15 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Stirling750
We're happy to hear that you had such a positive experience! It's great to know we kept you informed and delivered on our promises. Thank you for your feedback!
Thank you,
Lauryn at Customer Care.
Excellent service - We were well looked after
We were well looked after. Options were explained to us in great detail and we were helped to make the right choice for us. Only gave 4 out of 5 as my partner felt awkward lying on a bed inshore.
6 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Stirling750
We're glad you felt well-cared for and found our explanations helpful in making your decision. We appreciate your feedback and are sorry your partner felt uneasy during the in-store experience. We will take this onboard.
Thank you for your review Katherine
Réponse de Bensons For Beds - Stirling750
We appreciate your kind words! We are glad our service met your expectations, and we thank you for choosing us.
Take care,
Megan at Customer Care
All good, would recommend.
Went in to try and buy a Simba mattress, came away purchasing the Tempur after trying both. Helpful friendly staff member Maria helped us through the process. Delivery was good, kept informed along the way. Cant fault the service. Mattress just delivered so i'm hoping we get on with it.
28 août 2025
Réponse de Bensons For Beds - Stirling750
We're glad you enjoyed your experience and found our team helpful during your mattress selection. We appreciate your feedback regarding the delivery process. We hope you find the new mattress comfortable, Megan at Customer Care
Overall experience was great although…
Overall experience was great although first price quoted was for incorrect amount of units
28 août 2025
Réponse de Bensons For Beds - Stirling750
We're glad you enjoyed your experience. We apologize for the initial pricing error and appreciate you bringing it to our attention. Thank you for your feedback, Megan at Customer Care
We were simply browsing and after a…
We were simply browsing and after a short while was acknowledged by Autumn in the Stirling Store and we with her help purchase the Bed with the Headboard that suited our needs perfectly , so thank you Autumn and we will be sure to go to Plockton soon !
23 août 2025
Avis spontané
Réponse de Bensons For Beds - Stirling750
Thank you so much for your kind words and for choosing to shop with us! It was our pleasure to assist you in finding the perfect bed with headboard. We can't wait to see you in our Plockton store for your next visit. Happy shopping! 🛍️
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