Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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Lisez les avis des autres
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The deli... Voir plus
L'entreprise a répondu
The staff were really helpful, knowledgeable and patient. I was able to pick the best bed and mattress for my needs and within a reasonable budget. Really pleased with the whole experience and wouldn'... Voir plus
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
À propos de l'entreprise
À propos de Bensons For Beds - Stockton27
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, Royaume-Uni
- 1642673233
4,9
Excellent
528 avis
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Was very easy to purchase what I was looking…
Was very to purchase what I was looking for there rush very easy going and helpful staff made it easy to communicate and feel comfortable with my purchase
21 mars 2026
Réponse de Bensons For Beds - Stockton27
Thanks for the great review Mr Williams! So glad you found exactly what you needed — easy, friendly, and no rush. That’s how we like to make every purchase feel!
We're always here if you need anything else,
Megan at Customer Care🌟
Réponse de Bensons For Beds - Stockton27
Thanks so much for the lovely feedback! 😊 We’re delighted to hear everything was friendly, easy, and straightforward — and that our team member made such a great impression. We really appreciate you taking the time to share this,
Megan at Customer Care
Excellent experience from start to finish
Mark at the Stockton store could not have been more patient and supportive. Delivery and installation went smoothly and expertly.
13 mars 2026
Réponse de Bensons For Beds - Stockton27
Thank you for giving us 5 stars! We’re delighted to hear Mark at our Stockton store was so patient and supportive throughout your visit. It’s great to know your delivery and installation went smoothly and were handled expertly. We really appreciate your lovely feedback,
Megan at Customer Care💜
Bensons for beds ,, brilliant
Had my new bed from Bensons for beds delivered, Received a phone call 30 minutes before Nick and Steven arrived. The both were polite, asked where the bed was going, respected my property and carried out the assembly of the bed, with professionalism. They also tidied up after themselves, and showed the assembled bed offering to move it if required. Many thanks again lads a great job, and a good night's sleep...
12 mars 2026
Réponse de Bensons For Beds - Stockton27
Thank you so much for your wonderful review! We’re delighted to hear your new bed was delivered smoothly and that Nick and Steven kept you updated with their call ahead. It’s great to know they were polite, respectful of your home, and assembled the bed with such professionalism — even tidying up afterwards and making sure everything was exactly where you wanted it. We’ll be sure to pass on your kind words to them. Enjoy your new bed and many nights of great sleep,
Megan at Customer Care💜
The staff member was friendly and very…
The staff member was friendly and very knowledgeable about all of the products we asked about.
15 mars 2026
Réponse de Bensons For Beds - Stockton27
Julie,
We're so glad to hear the staff member was friendly and knowledgeable about our products! We appreciate you taking the time to share your experience.
Team Bensons - Jessica
Bed delivery
They kept me informed from ordering to delivery and everything was delivered on time.
12 mars 2026
Avis spontané
Réponse de Bensons For Beds - Stockton27
Great to hear you were kept updated from order to delivery — and everything arrived right on time! 😊 Thanks for the lovely feedback,
Megan at Customer Care
Very helpful friendly team at bens for…
Very helpful friendly team at bens for beds portack , helped me with my order and keeping updated. Super happy with my purchase just need to be patient and wait for delivery now
8 mars 2026
Réponse de Bensons For Beds - Stockton27
So glad to hear the team at Portack were friendly, helpful, and kept you updated every step of the way! 😊 Super happy you’re pleased with your purchase — now just a little patience until delivery day- We promise it will be worth it!
Thank you for choosing us,
Megan at Customer Care
Excellent choice of items
Excellent service in store. Delivery and installation went very smoothly, on time and expeditiously. Nothing more to add really. Bensons provided a complete service reasonably priced.
10 mars 2026
Avis spontané
Réponse de Bensons For Beds - Stockton27
Thank you so much for your lovely review! I’m really pleased to hear you received excellent service in store, and that your delivery and installation went so smoothly, on time, and handled efficiently. It’s wonderful to know that everything came together just as expected.
We’re delighted that you felt the service was complete and reasonably priced — that’s exactly what we aim to provide,
Megan at Customer Care
The quality of the bed is fantastic
The quality of the bed is fantastic. And the delivery guys Colin and John were wonderful. Genuinely Happy to help, polite and efficient.
26 février 2026
Avis spontané
Réponse de Bensons For Beds - Stockton27
Kaz-anne,
We're happy to hear that you find the bed quality fantastic! It's great to know our delivery team were genuinely happy to help, polite, and efficient. Thanks for your review.
Team Bensons
Excelkant Service both in the store and by the…
Service both in the store and by the delivery guys.
27 février 2026
Réponse de Bensons For Beds - Stockton27
Penny ,
We appreciate you taking the time to share your feedback regarding our service and delivery. We are happy to hear that you had a good experience.
Team Bensons
⭐️⭐️⭐️⭐️⭐️ Company
From sale to delivery, everyone was professional, kmowledgeable, courteous and accommodating .
10 février 2026
Avis spontané
Réponse de Bensons For Beds - Stockton27
PAULINE VAIRY,
We're happy to hear that everyone, from sales to delivery, was professional, knowledgeable, courteous, and accommodating. We appreciate your positive feedback!
Team Bensons
Pleasant and comfortable
When my husband and I came into the store to look for a sofa bed we were not pestered by staff as like in a lot of stores. We were left alone to browse which was brilliant and relaxing, rather than being rushed. When we needed help we received it by the pleasant and knowledgeable man serving, (Paul).
He advised us whilst showing us different sofa beds. This led to us to purchase a great sofa bed and we left the store happy and satisfied.
23 février 2026
Réponse de Bensons For Beds - Stockton27
MRS JACKIE GIBSON,
We're happy to hear that you had a brilliant and relaxing experience in our store. It's great that you appreciated being able to browse at your own pace. We're also pleased that you were satisfied with the helpful advice you received, which led to your sofa bed purchase. Thank you for sharing your positive feedback.
Team Bensons
19.02.2026
Purchased a bed in the Stockton branch Mark and his staff went that extra mile.
More than helpful and friendly
19 février 2026
Réponse de Bensons For Beds - Stockton27
Thank you so much for your lovely review! We’re delighted to hear that Mark and the Stockton team went the extra mile for you. Helpful and friendly service is exactly what we aim for, and they’ll be thrilled to read your kind words!
Megan at Customer Care😊
Réponse de Bensons For Beds - Stockton27
Thank you for your lovely review! 😊 We’re so pleased to hear you found our team knowledgeable, polite, and very helpful. We really appreciate your recommendation,
Megan at Customer Care
Good communication excellent knowledge…
Good communication excellent knowledge of different beds really helpfull
21 février 2026
Réponse de Bensons For Beds - Stockton27
Really appreciate your feedback ! Delighted the advice was clear, knowledgeable and genuinely helpful.
We’re so glad you had a great experience,
Megan at Customer Care⭐
Needed a new mattress for my adjustable bed
I found what I was looking for, in the first one I was Showen, very comfortable, 🐝
21 février 2026
Réponse de Bensons For Beds - Stockton27
We're happy to hear that you found a comfortable option quickly! Thank you for sharing your positive experience; we appreciate your feedback.
Stewart - Team Bensons
Helpful sales staff without undue…
Helpful sales staff without undue pressure to buy. Good Comms re delivery date and time. Quick and tidy bed construction.
19 février 2026
Réponse de Bensons For Beds - Stockton27
We're so happy to hear you found our sales staff helpful and not pushy. It's great that you received good communication regarding your delivery and quick bed construction.
Stewart - Team Bensons
Fabulous service
From the customer service in store to the delivery team, every aspect was great. The mattresses and bed frames are good quality, good value and the staff in store were extremely helpful with making a decision. I would 100% recommend.
15 février 2026
Réponse de Bensons For Beds - Stockton27
We're happy to hear that you found every aspect of our service great, from the customer service to the delivery team. It's great you're pleased with the quality and value. Thank you for your recommendation!
From entering the store to departure…
From entering the store to departure salesperson 'Mark' was indeed most helpful in explaining the types of mattresses available to meet requirement as reviewed the day before on Bensons web site.
Mark then undertook us to try a good selection of the mattresses available.
We were then offered to try the comfortability test on a mattress that identifies potentially the type of mattress most suitable.
Following the test Mark identified some mattress to try from which we identified the most suitable.
Of note the mattress we chose was not the one we had in mind from viewing the web site.
We tried this mattress on entering the store, then Mark approached and advised other mattresses of the same type available to try, thus ensuring we purchase the most suitable from undertaking the testing.
We were not rushed throughout the store visit and Mark took time to explain fully each type of mattress tested.
Mark was both polite most helpful throughout the store visit and I consider him to be of great benefit to Bensons.
15 février 2026
Réponse de Bensons For Beds - Stockton27
We're happy to hear that you found our salesperson so helpful and that they took the time to understand your needs. It's great to know that the comfortability test and guidance helped you discover the perfect mattress. We appreciate your positive feedback.
Excellent company
We’ve used Bensons a few times now and always go back. The range of stock is great with very competitive pricing for the quality of products. The service is excellent, and the knowledge and support of the staff is second to none.
15 février 2026
Réponse de Bensons For Beds - Stockton27
We appreciate you choosing us repeatedly! It's wonderful to hear you find our stock range great and our pricing competitive for the quality. We're also glad you value our excellent service and knowledgeable staff. Thank you for your positive review – Lauryn at Customer Care 💜
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