The staff in the shop were really helpful and helped us find the same mattress that we had previously purchased and love. Process was really quick and easy. We have bought the same style mattress 3... Voir plus
Établissement
Changer d'établissementUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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Lisez les avis des autres
Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... Voir plus
L'entreprise a répondu
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The deli... Voir plus
L'entreprise a répondu
Marie was very helpful and knowledgeable, completely not pushy just friendly and informative. There was a good range to choose from and some good deals too, as a returning customer all my details were... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Stockton27
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, Royaume-Uni
- 1642673233
4,9
Excellent
529 avis
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Réponse de Bensons For Beds - Stockton27
We’re so glad you had great service in-store and a smooth delivery – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Very friendly & helpful
Very friendly & helpful (but not pushy) staff. We were helped by Paul who appeared to be well informed on the beds we bought & offered a deal we were very happy with.
8 janvier 2026
Réponse de Bensons For Beds - Stockton27
We appreciate your positive feedback! We're happy to hear that our staff was friendly, helpful, and well-informed, and that you were very happy with the deal offered. Thank you for your positive review – Lauryn at Customer Care 💜
Really great service from Paul
Really great service from Paul. Such a friendly atmosphere and provided with lots of information to ensure we made the right choice.
2 janvier 2026
Réponse de Bensons For Beds - Stockton27
We appreciate you sharing your experience. We're so glad to hear that you found the atmosphere friendly and received lots of helpful information!
Come back and visit us anytime!
Megan at Customer Care
Réponse de Bensons For Beds - Stockton27
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic service
29 décembre 2025
Réponse de Bensons For Beds - Stockton27
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Absolutely appalling customer service…
Absolutely appalling customer service asked wht i was doing ..my reply was just looking and the answer i got back was wel he went to asda for beans ..bit didnt just look he bought ..i thought ..please yourself but with a attitude like tht ..you wont be getting my money ..and they were whispering very rude in my eyes ...maybe put ya employees through a customer service course ..cause there was zero today and were arrogant and ignorant
29 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Stockton27
We appreciate you taking the time to share your experience Kellie. We're sorry to hear that our service did not meet your expectations and that you felt disrespected. We'll address this internally to improve our customer interactions.
Thank you - Lauryn at Customer Care
Paul was absolutely fantastic
Paul was absolutely fantastic. Very helpful, informative and professional. Costumer service was excellent. Highly recommend
27 décembre 2025
Réponse de Bensons For Beds - Stockton27
We are happy to hear that you had a fantastic experience! We appreciate your positive feedback regarding the helpful, informative, and professional service you received. Thank you for your positive review – Lauryn at Customer Care 💜
Mark was brilliant
Mark was brilliant. He talked us through the different styles of mattress and made recommendations based on what we said.
29 décembre 2025
Réponse de Bensons For Beds - Stockton27
We're happy to hear that you found the guidance on our mattress styles helpful and that the recommendations met your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Came when they said they would
Came when they said they would, very pleasant and efficient young men, built the bed, took all the packaging away and the old mattress, very good service
23 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Stockton27
Thank you for sharing your experience! We’re delighted to hear the team arrived on time, worked efficiently, and left everything tidy. That’s the level of service we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service and the…
Excellent customer service and the Stockton store, great advice and was able to get the bed delivered within a week. Delivery team were excellent. Called 25 minutes before arriving, we're polite, professional and took care within the property. Bed itself was great value, pain to put together, instructions could have been clearer and items labelled a little better (R & L), stickers were tiny and at the ends. But overall very happy, and would happily purchase a bed from here again.
15 décembre 2025
Réponse de Bensons For Beds - Stockton27
We're happy to hear about your excellent customer service experience at the Stockton store and that the delivery team was polite and professional. We appreciate your feedback regarding the bed assembly instructions, and we'll look into how we can improve them. We're glad you're happy with your purchase!
New bed
Seller was spot on with product knowledge and wasn't missing leading and didn't push for a sale
17 décembre 2025
Réponse de Bensons For Beds - Stockton27
We appreciate you taking the time to leave us such positive feedback! We're happy to hear that our staff was knowledgeable and not pushy.
Réponse de Bensons For Beds - Stockton27
Thank you for your feedback! We’re so pleased you found the experience nice and relaxing with no pressure. That’s exactly what we aim for – helping you choose at your own pace. Enjoy your new purchase,
Megan at Customer Care
Excellent product and great staff.
4 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Stockton27
We appreciate your positive feedback and are so glad you enjoyed our excellent product and helpful staff during your visit with us.
– Thank you, Jess- Team Bensons
Helpful and friendly but not pushy…
Helpful and friendly but not pushy staff who know their products
5 décembre 2025
Réponse de Bensons For Beds - Stockton27
We appreciate your feedback! We're so glad you found our staff helpful, friendly, and knowledgeable without being pushy.
– Thank you, Jess- Team Bensons
Réponse de Bensons For Beds - Stockton27
We're glad you enjoyed your experience. We appreciate you mentioning the excellent customer service you received. Thanks for your feedback.
Very Good Experience
Very good quality products. Also fantastic help, advice and product knowledge given to us by Paul who went above and beyond.
29 novembre 2025
Réponse de Bensons For Beds - Stockton27
We're happy to hear that you found our products to be of good quality. We appreciate your kind words regarding the helpful assistance and knowledge provided.
First class
From the great service in store to the fantastic delivery drivers I couldn’t have asked for more.
24 novembre 2025
Réponse de Bensons For Beds - Stockton27
We're happy to hear that you had such a positive experience with our in-store service and delivery! Thank you for sharing your kind words with us.
Relaxed but very knowledgeable staff
Relaxed but very knowledgeable staff. They could recommend just what you needed by the information you gave them.
They knew what stock they had on the floor so you could actually see what you wanted. And they would ensure you got the best deal, with any discounts they could give.
19 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Stockton27
We’re delighted our team made the experience relaxed yet informative and helped you find exactly what you needed.
We truly appreciate your feedback.
Megan at Customer Care
Stockton on tees branch
Went to the Stockton on tees branch and was served by Mark. Really helpful and friendly with no pressure. He gave us a printed quote as we went to browse other bed shops. Called Mark later that day and we bought the bed over the phone. Following the purchase we were kept updated by text of the delivery date and time.
We were called a few days before delivery to confirm the time.
On delivery Rob and Andy were fantastic went above and beyond delivering the very big and heavy super king sized bed.
The bed it’s self is amazing!
20 novembre 2025
Réponse de Bensons For Beds - Stockton27
We’re delighted to hear about your fantastic experience at our branch! Mark sounds like he provided exactly the kind of helpful, no-pressure service we aim for, and we’ll make sure he gets your praise. Huge thanks to Rob and Andy for going above and beyond with the delivery of your super king bed. Enjoy your amazing new bed. 💜 Thank you for your positive review – Lauryn at Customer Care
Customer Service
Simple straightforward and no pressure to buy. Very helpful and fully explained
11 novembre 2025
Réponse de Bensons For Beds - Stockton27
We're glad you found your experience simple and helpful. We appreciate that our team fully explained everything without pressure. Thank you,
Megan at Customer Care
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