Many thanks to Rob for helping myself and my partner choose a new bed and mattress. Rob came across as being very knowledgeable, without being pushy,especially when he gave my partner advice on a ne... Voir plus
Établissement
Changer d'établissementUnit 3 Priory Fields, Priory Avenue, TA1 1QS Taunton, Somerset, GB
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Heartfelt thanks to Josh who made taking my 85 year old mum to get a new bed a good experience . Patient , knowledgable , not at all pushy and happy to keep trying different mattresses etc. Have booke... Voir plus
L'entreprise a répondu
My mattress was delivered by Carl and Steve and I was extremely impressed with how efficient they were. They made light work of taking my old mattress for recycling and moving in the new one. I am so... Voir plus
Perfection from start to finish. Care was taken in delivering the new bed and taking the other away. The bed is wonderful and l have never slept so well in the past. Great experience. Thank yo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Taunton114
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 3 Priory Fields, Priory Avenue, TA1 1QS, Taunton, Somerset, Royaume-Uni
- 1823423831
4,8
Excellent
525 avis
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Réponse de Bensons For Beds - Taunton114
Thank you for your feedback! We’re glad everything arrived on time and that the whole team was so helpful 😊
We’re so glad you had a great experience. Hope to see you again soon,
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Taunton114
Thank you! 😊 We’re glad to hear delivery was very efficient and friendly. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
Réponse de Bensons For Beds - Taunton114
Thank you! We’re so glad you found our team friendly and efficient — just how it should be 😊✨
We hope to welcome you back in the future!
Megan at Customer Care
Réponse de Bensons For Beds - Taunton114
Thank you for your feedback! 😊 We’re really pleased to hear the information was clear and helpful — that’s exactly the experience we aim to provide. Enjoy your new bed,
Megan | Customer Care Specialist ✨
The bed is fantastic but I payed for…
The bed is fantastic but I payed for the bed to be assembled but after assembly the mattress board/base of the ottoman bed frame fell through to the storage area, I informed the drivers and the solution they came up with was to loosen the blocks which now rattled, and was told if that isn't right then I need to call customer services, so I read the instructions and adjusted the bed myself and fixed the problem, which is in my opinion a waste of £95 as i would have been better assembling it myself
Bensons for beds customer service have been in touch and refunded me the £95 as a good will gesture.
23 mars 2026
Réponse de Bensons For Beds - Taunton114
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience with the assembly service. This definitely isn’t the standard we expect, especially when you’ve paid £95 for professional assembly.
We have contacted you today to resolve this.
Thank you for your patience,
Megan at Customer Care
Réponse de Bensons For Beds - Taunton114
Thank you! Great to hear our team were so helpful and made sure you got the best deals available!
Sleep well,
Megan at Customer Care💤
Mattress delivery
They were 2 very nice guys very helpful with the mattress and did everything that was needed with a smile
13 avril 2025
Réponse de Bensons For Beds - Taunton114
Thank you for giving us 5 stars. So glad to hear the delivery team were friendly, helpful, and did everything with a smile. We really appreciate your lovely feedback,
Megan at Customer Care🌟
Good sales team
Good sales team. Quality bed. However when we were putting it together there were several bolts and washers missing. We had to buy them to finish putting bed together!
20 mars 2026
Réponse de Bensons For Beds - Taunton114
Thank you for your feedback. We’re really glad to hear you’re happy with the sales team and the quality of your new bed. However, we’re very sorry to learn that several bolts and washers were missing during assembly — you should never have had to purchase these yourself just to complete the build.
We have contacted you today to resolve this for you.
Thank you,
Megan at Customer Care
A really helpful salesman
A really helpful salesman. He said he’d look around but was there when we were ready to ask questions and gave good advice that suited us
22 mars 2026
Réponse de Bensons For Beds - Taunton114
Thanks for the lovely review! Sounds like your salesman struck the perfect balance — giving you space but jumping in with great advice when you needed it. Glad he helped you find the right fit!
Looking forward to seeing you again hopefully in the future!
Megan at Customer Care💜
Good customer care
Lovely welcome from Rob the manager, he listened to what we wanted, there was no pressure to look at other products and we felt we had a great deal from him. Thanks Rob!
12 mars 2026
Réponse de Bensons For Beds - Taunton114
Jane Grellier,
We're happy to hear that you received a lovely welcome. It's great that you felt listened to and experienced no pressure, securing a great deal. We appreciate your feedback!
Team Bensons - Jessica
Experienced
Experienced, friendly sales staff, no pressure selling was refreshing. Bed came right on time and delivery staff were friendly and professional
14 mars 2026
Réponse de Bensons For Beds - Taunton114
D Perring,
We're so glad to hear about your positive experience with our sales and delivery teams! It's great that the bed arrived on time and that you found our staff friendly and professional.
Team Bensons
Given able assistance by Colin the…
Given able assistance by Colin the salesman.
Hopefully I have made the best choice of bed for myself, from a good range of beds.
4 mars 2026
Réponse de Bensons For Beds - Taunton114
Thank you so much! 😊 Great to hear Colin was able to assist you so well. We hope your new bed turns out to be the perfect choice — you certainly picked from a fantastic range! Really appreciate your feedback,
Megan at Customer Care
Réponse de Bensons For Beds - Taunton114
Thank you so much for your lovely review! I’m really pleased to hear you received good advice, prompt delivery, and that our delivery team were both helpful and polite. That’s exactly the smooth and supportive experience we aim to provide.
We hope to welcome you back soon!
Megan at Customer Care
Smooth process
Delivery was on time . Communicated via email about the whole process.
All good .
6 mars 2026
Réponse de Bensons For Beds - Taunton114
Francisca Perez,
We're happy to hear that the delivery was on time and that you were informed throughout the process. Thank you for your positive feedback!
Team Bensons
Great , but not tested.
Great , but haven't slept on it yet. Instore fine, delivery good. But, when I rang 2 weeks before the delivery date I was told that I couldn't defer it, which was contrary to what I was told instore at purchase.
1 mars 2026
Réponse de Bensons For Beds - Taunton114
Mr/Mrs Paiva,
We're glad the in-store experience and delivery were good. We apologize that you were given incorrect information regarding the delivery date. We appreciate your feedback and will review our communication process.
Team Bensons
Very efficient delivery and…
Very efficient delivery and installation with polite and courteous delivery men.
5 mars 2026
Avis spontané
Réponse de Bensons For Beds - Taunton114
Thank you for your lovely review! I’m delighted to hear that your delivery and installation were carried out efficiently and that our team were polite and courteous throughout. We really appreciate your feedback.
— Megan at Customer Care
Smooth quick sale
Smooth quick sale! Josh was amazing at the Taunton shop. So helpful regarding my requests. Amazing service!
4 mars 2026
Réponse de Bensons For Beds - Taunton114
Hayley Winters,
We appreciate you sharing your feedback. We're so happy to hear that you experienced a smooth, quick sale and amazing service while we assisted with your requests.
Team Bensons
Excellent service throughout
Excellent service throughout. From store room greetings and delivery services, everything was dealt with in a professional and respectful manner. Mattress is excellent too.
26 février 2026
Avis spontané
Réponse de Bensons For Beds - Taunton114
Derek Smith,
We appreciate your fantastic feedback! It's wonderful to hear that you received excellent and professional service from our team and delivery services. We're also pleased you find the mattress excellent.
Team Bensons
Excellent Service and delivered on time
28 février 2026
Réponse de Bensons For Beds - Taunton114
Ken Case,
We appreciate your positive feedback! We are so glad our service was excellent and on time for you.
Team Bensons
Very helpful staff took minutes to put…
Very helpful staff took minutes to put together, very happy from start to finish thanks
28 février 2026
Réponse de Bensons For Beds - Taunton114
sue bryant,
We're happy to hear that our staff were very helpful and quick to assemble your purchase. We appreciate your positive feedback and are grateful for your time!
Team Bensons
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