Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked. We asked various questions to... Voir plus
Établissement
Changer d'établissementUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The sales advisor (Lauren) was very friendly, helpful, informative and made the whole experience tolerable. My wife went the day before while I was working to have a look as she knows it's not my cup... Voir plus
Excellent staff member who was knowledgeable about the products and equally left us in peace to work out the new we wanted. He also made the buying process very straightforward, sharing the many opt... Voir plus
L'entreprise a répondu
Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Worcester722
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, Royaume-Uni
- 1905759726
4,8
Excellent
614 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Perfect visit and purchase.
The staff said hi and gave us smiles when we entered the store but we weren't jumped on as soon as we walked in the door and nobody followed us around. A welcome relief as I cannot stand being stalked as soon as I go into a shop. We were left alone to try lots of different mattresses and narrow them down, in our own time, without being interrupted or rushed. While we were deciding we had a giggle with the staff who didn't try to hard sell us anything, they just respected we preferred to do it on our own. When they saw we'd been looking at a particular mattress that was on sale (due to the store being due an upgrade), we were told that unfortunately that particular mattress was sold, however there was another one in a store in the next town that was the same price and if we wanted it we could sort it all out here rather than having to go there. This meant we wouldn't miss out on the deal and didn't have to go out of our way to sort it out. We decided to buy that mattress and we had a really fun time getting it all arranged and we came away feeling happy, relaxed and grateful for the excellent customer service we'd had whilst in store. Thanks to Gary and Julia for making the whole process brilliant and easy, we'll definitely be recommending Bensons Worcester store (with a shout-out to Redditch for the mattress!)
16 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you enjoyed your mattress selection experience. It's great to know that our team provided a relaxed and helpful environment, respecting your preferences. We appreciate your recommendation of our Worcester store and the shout-out to Redditch!
See you next time! Megan at Customer Care 😊
The minute we walked into the store in…
The minute we walked into the store in Worcester an advisor came over and asked if we needed any help. He listened to what we wanted and then pointed out several options. Took the time to explain the differences and talked us through next steps
7 octobre 2025
Réponse de Bensons For Beds - Worcester722
Thank you for sharing your experience! We're so pleased to hear that our Worcester store team made you feel welcome and took the time to understand your needs.
We appreciate your kind words and hope you love your purchase!
Best regards,
Megan – Customer Care
This is the second bed purchase from…
This is the second bed purchase from the Worcester store, we returned due to the exceptional service of Neil. His customer service, banter and making us feel no pressure to buy with the addition of fantastic knowledge guaranteed our return.
Everyone should have a Neil in their company!
Thank you 😊
11 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
Wow, what a fantastic shoutout for Neil! We’re so glad his knowledge, friendly banter, and no-pressure approach made your experience exceptional — and kept you coming back. We agree, every company needs a Neil! Thanks so much for sharing. Megan at Customer Care😊
Friendly service
4 octobre 2025
Réponse de Bensons For Beds - Worcester722
Thanks for your feedback! We’re glad you enjoyed our friendly service.
Best Wishes,
Megan
Bensons for Beds Customer Care
Great experience
Went back and forth to the Worcester store several times to try various mattresses and decide on headboard colours. All staff helpful in particular Cherie who suggested the zip and link option as we were unsure if the super kingsize mattress we chose would fit. Didn’t realise this was even available until she mentioned it. Highly recommend their great customer service.
4 octobre 2025
Réponse de Bensons For Beds - Worcester722
Thank you for your lovely feedback! We’re thrilled Cherie and the team helped you find the perfect mattress and headboard, and that you appreciated the zip and link option. We really appreciate your recommendation!
Kind regards,
Megan
The Bensons for Beds Care Team
Purchase precess through to delivery
Purchase precess through to delivery, building & placing my bed was great with all staff members.
1 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We're happy that your purchase, delivery, construction, and placement experience was great with our staff. We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care
Réponse de Bensons For Beds - Worcester722
Thank you so much! We’re thrilled you loved the bed—and we totally agree, great communication makes everything better. Sweet dreams guaranteed! Megan at Customer Care✨
Wide range of mattresses to look at in…
Wide range of mattresses to look at in store. Helpful staff.
24 septembre 2025
Réponse de Bensons For Beds - Worcester722
Thanks so much! It’s great to hear you liked our range of mattresses and that our team was able to assist you. Hope to see you again soon! Take care,
Megan at Customer Care💜
Staff very helpful but expensive…
Staff very helpful but expensive delivery charge No options to just have delivered to door for cheaper delivery charge. Other furniture companies offer this option.
26 septembre 2025
Réponse de Bensons For Beds - Worcester722
We appreciate your feedback and are happy our staff was helpful. We appreciate your feedback and we'll review our delivery options, as we want to provide affordable choices for everyone.
Thank you,
Lauryn at Customer Care
Double bed purchase
From start to finish , buying the bed was fabulous & lady in shop went through all the details … delivery was excellent, the guys were very courteous & respectful of my property… excellent service all round !
22 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We're happy to hear that buying the bed and the delivery service were fabulous experiences! It's great to know that the staff were courteous and respectful. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Good product
we found the people in the shop were really friendly and helpful, delivered when stated it would be, delivery guys were polite friendly and professional
18 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We appreciate your feedback! We're happy to hear that you found our team friendly and helpful, and that the delivery was on time with a polite and professional team.
Thank you,
Lauryn at Customer Care.
Réponse de Bensons For Beds - Worcester722
We are happy to hear that you feel this way. Thank you for your positive feedback; we appreciate it greatly.
Thank you,
Lauryn at Customer Care.
Excellent service in our local Benson's…
Excellent service in our local Benson's store to find the bed we wanted. Advice on payment options . Delivery very smooth. Had bed put together for us on delivery. All packaging removed. A great bed at a good price.
22 février 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you received excellent service in our store and found the perfect bed! We're glad the payment advice and delivery went smoothly, with assembly and packaging removal. Thank you for the positive feedback!
Best Wishes,
Megan at Customer Care
Made feel at ease very helpful showed…
Made feel at ease very helpful showed all different mattresses
7 septembre 2025
Réponse de Bensons For Beds - Worcester722
We're glad you felt at ease and found our help valuable while exploring the mattress selection. Thank you for your positive feedback, Megan at Customer Care
Great service
Great service. The sales assistant took great care to ensure that all I need for Matt before recommending several beds for us to try. As this was a bed for my children, she treated them really well without being patronising. Really great service and would recommend.
1 septembre 2025
Réponse de Bensons For Beds - Worcester722
We appreciate you sharing your positive experience. It's great to hear that our sales assistant provided attentive service and treated your children respectfully while helping you find the perfect bed. We value your recommendation, Megan at Customer Care
A Personal and Professional Service
We were given time and personal attention by Gary (Worcester store) with just the right amount of information and help in choosing a new bed. Gary was, by his own admission, relatively new to the company but he was nevertheless very knowledgeable and assured. He allowed us time on our own to choose but was available to offer advice when needed.
30 août 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you received personal attention and helpful information while choosing your new bed. We appreciate you acknowledging the team member's knowledge and support. Thank you for your positive feedback, Megan at Customer Care
Neil was really great with providing us…
Neil was really great with providing us with information regarding the mattress and pillows, we tried quite a few out, very happy with the customer service we received! Very friendly and great sense of humour! Thanks again for making us have a lovely day. One very happy customer :)
28 août 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you had a great experience and that the information about our mattresses and pillows was helpful. We appreciate your positive feedback on the friendly and humorous customer service you received. We appreciate you, Megan at Customer Care
Friendly staff
Friendly staff. Wasn't too pushy. Allowed us to look round without being pestered. Very knowledgeable. Made me feel at ease.
4 septembre 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you felt comfortable during your visit. It's great to know our team's knowledge and approach made you feel at ease. Thank you for your feedback,
Megan at Customer Care
Very professional and helpful
4 septembre 2025
Réponse de Bensons For Beds - Worcester722
We appreciate you taking the time to share your positive experience with our team.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Worcester722
We're happy to hear that we provided good communication regarding your delivery. Thank you for your positive feedback, Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.