Berry Croydon BMW Avis 

We have recently purchased a vehicle through the mobility scheme and i must say the whole process from choosing the vehicle and receiving the vehicle was a lot easier than i expected . A special thank you should go to Heena Javaid who dealth with our claim , she made the whole process stress free and easy for us . We really appreciated the hard work she put in . Well done Heena ! you are a asset to BMW.

The team at Berry were very thorough and honest , very good customer experience and would recommend them in the future.

Great service, Cara really helped up make it an even more special experience! Thank you.

Booked my car for its first service and checked in online as requested. When I got there their systems were down. After a long wait they took the keys, confirmed the price and told me to await a call for collection at the end of the day. They messaged me for payment at around 3:30pm which I did straight away online but was unable to get through to a service agent to confirm collection. Jordan called me at 3:48pm to confirm a collection at 5:30pm and told me that the car would be washed and ready. When I got there there they had only a couple of people serving so had to wait in a queue for 30mins. Finally I was taken to the car which couldn’t be found because it still inside the service yard. When it was handed over it was unwashed. The excuse was that the car wash guys were out of time and had now gone. That was it. £400 for oil and filter change and returned the car unwashed and uncleaned

The whole experience with the service team was pathetic and unprofessional. This poor experience with this after sales team is not the first time in my two year ownership of the car.

Berry Thames Ditton:
An excellent, highly professional and inclusive service. Because of this, I am purchasing my 4th car from them. I would wish to make special mention of Edwin, Lonnie and Shirin - an excellent team.

I have been a BMW owner for over 32 years and most of these years, I have been looked after Jason and his team. Very professional, honest and well looked after from sales to after sales. Experience couldn’t be better! I have another BMW on order, sales took two days to complete- everything was thorough negotiation process was competitive and straightforward. Thank you Jason and Lucy for looking after me. Thank you Berry’s Thames Ditton- keep up the good standards, you deserve all the success!

Visited Berry’s BMW Croydon on Saturday with my brother and cousin, highly interested in purchasing a 2024 BMW M4 Competition. Our sales rep, Tony, was approachable but clearly lacked knowledge about performance vehicles and seemed inexperienced. Despite this, we proceeded and requested a test drive — surprisingly, Tony was reluctant and expected us to commit to the car without one.

After some negotiation on a purchase price, she consulted with her manager — an Asian lady with blonde hair — who approached us with an unprofessional and dismissive attitude. She stated outright that she didn’t want to “waste time” and refused to consider our offer, undervaluing our part exchange and suggesting we sell it elsewhere. Her manner was rude, condescending, and made it clear we weren’t being taken seriously.

We had intended to give Berry’s our loyalty as our local BMW dealer, but the poor attitude and lack of basic customer service changed that. We left and the same day travelled to Colchester BMW, where we finalised a deal with ease — their professionalism and customer care were night and day compared to Berry’s Croydon.

If I could leave zero stars, I would. Hands down the worst dealership experience I’ve had. Management seriously needs to review their approach to customer service — that manager in particular has no idea how to speak to or treat potential buyers

Had an amazing experience at BMW! From start to finish, everything was smooth, professional, and beyond expectations. Huge shoutout to Lucy and Mizan — they were absolutely fantastic. Lucy and Mizan was super knowledgeable and patient, answering every question I had with genuine care. Mizan made the whole process feel effortless and really went the extra mile to make sure I was happy.
If you’re thinking about getting a BMW, I highly recommend visiting this location. Ask for Lucy and Mizan — they’ll take great care of you!

Isaac took time to explain all of the details. And answered all of the questions that we wanted answered.
He is extremely knowledgeable and focused on getting the best deal possible for us as customers.

If you dont want to be ripped off, never visit Berry Croydon BMW.
Rear windscreen replacement costs me
£1832. On the BMW AJ66 year.
Very unprofessional and unreasonable price…

Joseph and Isaac were consumate professionals in every sense of the word.
The level of detail the both of them gave me was extraordinary, and they both made me feel very comfortable in entering into an agreement with BMW
They are a credit to your team
Many thanks
James Davies

I came to the showroom with no appointment and asked to view an X3. The whole experience was great. There was a real desire to provide excellent service without pressure but in a knowledgeable and efficient manner. My queries were answered honestly and helpfully in a genuine discussion. The car was as advertised in beautiful condition and a test drive arranged immediately. The purchasing my car in part exchange was smooth and fair. Everything about the experience gave me confidence to proceed. It was stress free!

I was sold a new car for my day to day driving. When I called Berry's to ask them to look at the brakes, as they squealed badly, they said this was a feature of the car. Later they said that I had bought a track car and it was not meant for every day driving. I had clearly explained my needs (shopping and gym) to the salesman who recommended the car I bought. They offered to buy it back for 60% of what I bought it for 8 months earlier and less than the trade in value I was offered elsewhere. The manager laughed and suggested I sue them but then wouldn't give me his name. He suggested I should have looked at on line forums and I would have seen that it was a track car. Basically I am meant to trust random strangers on the internet more than him or their salespeople. Well that's actually true. I wouldn't trust any of them.

Extremely Disappointed with BMW Berry Croydon

My experience with BMW Berry Croydon has been nothing short of appalling. I purchased a BMW X5 from this dealership under the BMW Approved Used program, where it was advertised and described as being in “exceptional mechanical and cosmetic condition.” However, within 24 hours of purchase, I discovered major defects, including drivetrain issues, gearbox problems, suspension faults, and a faulty hybrid battery.

These issues were later confirmed by a BMW-authorised service centre, which stated that the defects were pre-existing. Despite my immediate communication with BMW Berry Croydon, they have consistently refused to authorise the necessary repairs under the BMW Approved Used Warranty.

Even more concerning, the vehicle had allegedly passed an MOT inspection prior to sale. Considering the severity of the defects identified shortly after purchase, it is highly questionable how this MOT could have been valid. This raises serious doubts about the dealership’s practices and adherence to proper safety and quality standards.

Throughout this process, I have been treated with complete indifference by BMW Berry Croydon’s management team. Despite numerous documented complaints and communications over several months, they have consistently avoided resolving the issue or taking any responsibility. This behaviour is a blatant disregard for consumer rights, including obligations under the Consumer Rights Act 2015.

I am now left with no choice but to escalate this matter to legal action to recover the repair costs, compensation for emotional distress, and other financial losses. This situation has been both stressful and financially draining.

I strongly advise avoiding BMW Berry Croydon. Their sales practices, post-purchase support, and overall professionalism are far below the standards one would expect from a premium brand like BMW. If you value honesty and quality service, I recommend seeking another dealership.

Husayn Tejani was our sales professional. Utmost, high professional with a disarming style. No drama, only facts. Easy to negotiate with the Berry Croydon team. Quick, easy purchase made. Thx very much. Rob & Shan Johnson

The condition of the car was highly disappointing, especially given that “important checks” were supposedly completed, causing a delay in its handover. The vehicle did not have the agreed-upon mileage, lacked a properly functioning set of keys, and was not fitted with fresh tires as expected. Despite these checks being the dealer’s/centres responsibility, I had to identify these issues myself upon collection. The customer service experience was equally poor as the communication is bad for the most part and to make matters worse, the parking sensors require further review. Lack of accountability as well.

Open and frank conversations, very helpful. Very good experience , would recommend this dealership to anyone looking for new car. Well done Billy Tubbs

I have bought a car from Romarno and Joel of BMW Berry Croydon. Their service is really professional. Both Romarno and Joel are not only helpful. They are so patient to listen my queries and base upon that who have provided me great products that suit me most. Would like to ride on this platform to express my gratitude. They are really great and client obsessed. I will definitely refer my friends who need a car to seek help from Romarno and Joel. Wish Romarno and Joel all the very best in 2025.

What an easy and fantastic experience buying a car from Berry BMW Croydon. Mr Lewis was extremely helpful and knowledgeable in every aspect. A pleasure to do business with. Thank you.

The warm welcome and interaction with Mr. Swayze made buying experience a memorable one, I just went in for a test drive for comparison with a Mercedes E400, despite the fact that the Car I looked at on Website was not available, Swayze some how managed to arrange a test drive, and during the test drive the proactive approach and the right questions on what I am looking for in the Car nailed it, by the end of the journey I had made my mind to buy this Car, Swayze is a professional with an amazing personality and a great sense of humor, a definite asset for the company, I will be more than happy to recommend this dealership to my friends and associates
and I would also like to mention Jordan from the maintenance who helped me setup my service plan, you have a great team, and thank you for an excellent and fulfilling experience