The Costello Group  Avis 

Absolutely incredible service. We got our fireplace delivered and due to delays our end it wasn’t fitted until 8 weeks later however it was so worth the wait! It is made beautifully! I knew exactly what I wanted and searched for months and then when I found this I just knew it would be perfect and it really is!
The delivery as well was exceptional. The 2 gentlemen who delivered it were so kind and polite and jovial even though they had been on the road for 12 hours at this point and it was pouring with rain and we are a hard house to find! Amazing service all round thank you’

Brilliant customer service. James responded to any questions very quickly and sent in-depth videos. Very helpful and would highly recommend

I had been looking for a fireplace for my media wall for some time .
I visited Bespoke Fireplaces , Knowsley , Liverpool and this showroom did not disappoint .
They had every style of fireplace to suit different peoples purses and requirements .
I was greeted by a wonderful sales assistant “ Colin “ is his name , very informative and certainly knows his job ..
I had saw some of the fireplaces on the shops Instagram so I kind of new what I was aiming for .
Colin showed me round several fireplaces that suited my needs , I enjoyed having demonstrations of how you can alter , flames , colours , mood lighting with the remote controls .
I came to my decision once Colin had helped me with my choice .
I am very happy with my fire and my media wall looks amazing .
They also have their own fitters too that fit the media walls for their customers and their work can be seen on various Instagram / social media platforms .
My fire is a wonderful talking point it looks fabulous even when I just have the flames on for effect ..

I’m having a loft conversion next year so I will return to the this shop next year and pick maybe the same. The customer service was / is outstanding at Bespoke Fireplaces and I recommended 100% to take a visit to this showroom

Unreal customer service by Bespoke Fireplaces. Minor hiccup on delivery but was sorted and resolved straight away. The quality of the fire is great and would recommend to anyone wanting a luxury fire.

Excellent customer service
Staff were very helpful.
Highly recommend.

Great product at a good price, delivery was faultless. Good company to deal with

Showroom staff were really helpful and friendly without feeling pressured, gave me lots of advice and helped me choose the right fire for me, (and there is a lot to choose from!) delivery was quick and easy, the delivery lads were so helpful too. The fire is absolutely gorgeous, I'm very happy with the overall experience Cannot praise Bespoke enough!

First class service from the Fireplace Factory from start to finish, friendly and helpful whenever I called.The fire is good quality and looks really good with lots of lighting options

To the team at Bespoke Fires,

A really big thank you!! We received our order of the Aspen marble suite on Friday and we couldn’t be more delighted.

It’s rare to find the level of customer service that you offer. Despite never seeing it in person, we purchased the suite having followed you for some time on social media and after looking at other reviews. Every interaction including enquiry, sales, delivery and after sales has been outstanding. I was so surprised to find that the suite came with the decorative logs which finishes the suite perfectly and your attention to detail didn’t stop there with the inclusion of absolutely everything that’s needed - even decorators caulk!

Thank you so much, the fireplace is beautiful and is the perfect finishing touch to our lounge.

Excellent customer service, considered all our needs and went the extra mile to make sure we were happy.

Excellent customer service given by Colin. Colin rang to see if I had received my marble sample box in the post and was extremely helpful when I attended the showroom. He went through all the options and assisted me with my purchase. Looking forward to seeing fire once delivered and installed.

The service was amazing from start to finish, we were told the date the fire would come the day after ordering, and couldn't fault how easy and quick the delivery was! The fire is absolutely amazing, we got the Panoramic 1500 with the luxe logs, worth every penny, blown away by how perfect it is! Couldn't recommend this company enough. We were contemplating finding a cheaper fire elsewhere but so glad we didn't and went with the fire we really wanted. We went with Bespoke Fireplaces as they clearly have a really good reputation for their quality and service, and also struggled to find a fire of the same quality for a cheaper price! Thank you.

What a great team,made a few visits to showroom to be 100% what we wanted, helpful all the way delivered by two great guys put it were we wanted as weren’t quite ready

Super product, looks amazing, excellent service and smooth delivery - thank you

Customer service was amazing. We received a damaged fireplace initially and not only were they so apologetic, but they arranged for another fireplace to be delivered the next day and the damaged one to be collected. Would definitely recommend and know other people who have ordered from this company too and have said exactly the same.

Staff were really friendly and helpful and we absolutely love the new fireplace it is just perfect

Amazing people/products thank you!!!