It was on a visit to Taskers that we first saw the media wall layouts that we became interested. Following an excellent conversation with Sophie who covered the possible options, layouts and costs. It... Voir plus
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Kim the sales executives at Costello has been amazing from start to finish, very knowledgeable and helpful nothing was too much trouble for her and certainly no pressure to buy. Happy to say we have p... Voir plus
L'entreprise a répondu
Very accessible for older people. My parents visited the showroom. Dad has very limited mobility. There was a lift to get him upstairs, they said they were met with very friendly, kind staff who made... Voir plus
L'entreprise a répondu
We purchased an inset electric fire which was excellent value for money. The fire looked great in our fireplace and we were very pleased. Unfortunately, the fire developed a fault. I contacted the com... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Costello Group Ltd Home to Bespoke Fireplaces, Bamboo Charcoal UK, and Valine Fires. At The Costello Group, we bring together three specialist brands to offer high-quality interior solutions for every style and budget. Bespoke Fireplaces Premium electric fireplaces, luxury media walls, and elegant marble fireplace suites, designed to transform your living space. Bamboo Charcoal UK Stylish fluted wall panels for the premium market, alongside versatile budget-to-mid-range options, including flexible painted wall panels. Valine Fires Affordable, high-quality electric fires available both online and in-store. We are the UK's Most Trusted Media Wall Company delivering Nationwide.
Coordonnées de contact
Unit 5 Admin Road , L33 7TA, Liverpool, Royaume-Uni
- 0151 792 0091
- hello@thecostellogroup.co.uk
- www.bespokefireplaces.co.uk
5,0
Excellent
584 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Extended warranty great asset for…
Extended warranty great asset for customers.My fire was replaced.Notified of time engineer would call and received call 30mins before hand.Great customer service
9 janvier 2024
Avis spontané
Réponse de The Costello Group
Thankyou for the fantastic review. Feel free tag us in any social posts to @bespokefireplaces
Kind regards
James
Excellent customer service
I recently found my 'not so old' electric fire had stopped working after not using it for several months. Faced with the fact of spending several hundred pounds to replace it, I contacted Bespoke fires and they suggested, although well out of warranty, to buy an extended warranty. This I did and the fire was replaced quickly with the same model.
Excellent customer service with real pleasant people. Should be congratulated.
14 décembre 2023
Avis spontané
Réponse de The Costello Group
Thankyou for the fantastic review. Feel free tag us in any social posts to @bespokefireplaces
Kind regards
James
Excellent Customer Service from Jay…
Excellent Customer Service from Jay @Bespoke who provided a multitude of videos to answer my question about loading my new Costa 2000
12 décembre 2023
Avis spontané
Réponse de The Costello Group
Thank you for a great review Ken. Your feedback will be passed over to Jay.
Kind regards
Katie
Visited the showroom today
Visited the showroom today, lovely showroom, excellent choice of fires, great friendly service, explained all the different types of fires in stock, can't wait for our delivery of our new media wall fire. Definitely recommend.
3 décembre 2023
Avis spontané
Réponse de The Costello Group
Thank you for the lovely review Diane, we really appreciate it.
Kind regards
Katie
Fireplace fault
Had a slight issue with the fire place that is now out of warranty. Rang the service desk on the Monday, and received all the help I needed. By Wednesday part arrived Fireplace back on and all working as if new. Very happy, and wife now happy. Thank you very much Katie and Bespoke Fireplaces
20 novembre 2023
Avis spontané
Réponse de The Costello Group
Thankyou for the fantastic review. We will pass the feedback to Katie.
Kind regards
James
I contacted Bespoke Fireplaces because…
I contacted Bespoke Fireplaces because our electric fire ( which we bought from a local supplier) had stopped working. The fire was out of warranty so I bought the parts required. They arrived two days later, they also sent me a link on how to swap the PCB. I have just done it and the fireplace looks fantastic once again. I cannot thank Bespoke enough. They were very helpful and courteous on the phone. I would highly recommend them.
10 novembre 2023
Avis spontané
Réponse de The Costello Group
Thank you for your lovely review Victor. Your feedback means a lot.
Kind regards
Katie
Great show rooms,very helpful…
Great show rooms,very helpful staff,fitting was great very professional,soo happy with our new fire ,would definitely recommend to friends,one of my family has purchased a fire as well
9 novembre 2023
Avis spontané
Réponse de The Costello Group
Thank you Gwyn for a lovely review. Glad that you are happy with your Bespoke fire.
Kind regards
Katie
A Class Act
Great product and delivery, had an issue 2 years down the line, initial response I was slightly dissapointed in, however following a telephone call from the MD and a fantastic response, I have to say, they are a class act. Brilliant.
25 octobre 2023
Avis spontané
Réponse de The Costello Group
Thanks for a great review! Your feedback will be passed over to the team involved.
Kind regards
Katie
So happy!!
So happy! Colin & Matthew were so helpful. Also made sure I didn't miss the summer sale discount, as I nearly did, amazing, thank you! Great experience from the start to the finish. When I had to postpone the delivery few days before (due to an extra work shift), they kindly found more suitable date straight away. Delivery timeslot texted day before, a phone call with half an hour heads up from the team and fireplace brought inside and very safely packaged - and everyone was very polite along the way. Fireplace looks amazing, can't wait to have it fitted! Thank you all for a wonderful, straightforward experience!
24 août 2023
Avis spontané
Réponse de The Costello Group
Thank you Vendy, such a kind review!
Top marks
Just wanted to say how happy I am with this company, from the moment I called regarding a inset fire to delivery it has been faultless.
The delivery was exactly as planned, the driver couldn't be more helpful insisting on carrying the fire to the fireplace (very heavy box) so well done to him.
Also high praise to Collin & James there salesman for help and support all the way.. 👍
It's to easy nowadays to complain about service, so it's only fair to praise a company when they get it right.. Well done..!
Terry (Stoke-on-Trent)
23 août 2023
Avis spontané
Réponse de The Costello Group
What a fantastic review! We are so glad our delivery and sales team exceeded your expectations. Now to enjoy your new Bespoke fire.
Arrived well packaged and was a great…
Arrived well packaged and was a great price
Slight hum whilst it's on .
Logs look abit too fake but the crystals and stones are good
16 juillet 2023
Réponse de The Costello Group
Hi James! Thank you for your review.
If you would like to discuss an upgrade to our Bespoke Luxe Log package our team are happy to help. These are real, handcrafted and individually charred logs - it doesn't get much realer than that!
Excellent service from beginning to the…
Excellent service from beginning to the end result. Thanking all staff. Will use this company again.
24 juillet 2023
Réponse de The Costello Group
Thank you Annette for your lovely review. We will pass your feedback to the team!
Excellent Customer Service
Purchased a fireplace from Bespoke and they made the hearth to fit our previous fireplace so no need to replace the flooring. Initial problem with the delivery but soon rectified and the fireplace is beautiful. We are so pleased with it. Customer service was excellent problem resolved very quickly. Would highly recommend this company. Also brilliant fitting by Alan the finish was excellent. Thank you all.
8 août 2023
Avis spontané
Réponse de The Costello Group
Thank you very much Cathy for your kind review! We are so glad that your delivery problem was rectified, our team work super hard to make sure you receive the highest standard of customer service. Enjoy your new Bespoke fire!
Great service
Recently got a fireplace delivered. Beautiful fireplace and great service from the team. Smooth from start to finish. Would highly recommend!
7 août 2023
Avis spontané
Réponse de The Costello Group
Thank you for your kind review Vishal, a smooth service is what we pride ourselves on!
Costello Suite 640 HD+
Great product and service. We bought the Costello Suite 640 HD+ and we’re absolutely delighted with the look and quality of the fireplace and the electric fire.
18 juillet 2023
Réponse de The Costello Group
Thank you for your kind review Davie, your choice of the Costello Suite is definitely a great one!
Helpful and knowledgeable staff
The staff were very helpful and definitely went the extra mile to help us. Our delivery was on time and we are very pleased with the fire
2 juillet 2023
Réponse de The Costello Group
Thank you for your kind review, we always like to go the extra mile for our customers.
Beautiful fireplace, great communication
Excellent communication without being pushy. We were looking for a wider panoramic fireplace with a proper surround and mantelpiece. There are not many options on the market with this width. It looks fantastic and everyone has commented on it.
16 juillet 2023
Réponse de The Costello Group
Thank you for your kind review, we pride ourselves in never being pushy with sales and ALWAYS providing the best customer service! Im sure you will start a trend amongst your friends who comment on your new fire!
So happy with our Denver fireplace
So happy with our Denver fireplace, it looks beautiful. Service was great from start to finish, definitely recommend.
2 juillet 2023
Réponse de The Costello Group
Thank you for your kind review, we are so glad you are pleased.
Friendly and punctual delivery team
16 juillet 2023
Réponse de The Costello Group
Thank you for your kind review, we are so glad you are pleased.
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