Bestway Store UK Avis 

2 745
TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Replying to Bestway, we did contact you on the 15th July ‘26 even though our pool, pump and filter are still under warranty, (we only bought the pool on the 25th May ‘26) Bestway refused to rectify ou... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

The delivery was just left on my driveway for a £1800 pool which I couldn’t move because of the weight of it and I was on my own Also, the instructions for the pool were not very clear. It was very... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So far the experience has been very good dealing with bestway. There was some confusion by the courier, but this was sorted out immediately by bestway. The package did sustain some damage but again i... Voir plus

Noté 5 sur 5 étoiles

Absolutely fantastic - gotta be up there with one of the best things I’ve ever purchased! My kids absolutely love it, and the price made it even better, I’d been wanting one for a while , and seen a l... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

The leader in everything inflatable and above ground pools, we have a host of different innovative and fun products for you to choose from. Including the ultra-comfortable AlwayzAire™ Airbeds, Steel Pro Max™ Above Ground Pools, Fashion Float collection and the incredible Hydro-Force™ SUP range; we have a range that suits your needs. Explore our website and see what you can discover!


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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3,1

Tous les avis

(2 745)

219 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good value for the money.

We found it easy to inflate, it's good that it higher up than others off the floor.
Not used it for more than two nights, so can't say how it would stand up if used for a longer period.

6 janvier 2026
Noté 1 sur 5 étoiles

My inflatable mattress never arrived

My inflatable mattress never arrived. I had to ring re the fiasco with the courier then had to ring to request my refund when the mattress was returned to sender as the courier failed to deliver.

15 décembre 2025
Logo de Bestway Store UK

Réponse de Bestway Store UK

Good afternoon Anju

Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.

Kind regards
Customer Service Team

Noté 3 sur 5 étoiles

The product was well worth the price…

The product was well worth the price our grand daughter really likes the product.our problem was with the two day delivery promised which actually took 5 days to be delivered we received a text saying that the product was to large and had to wait for a larger van

15 décembre 2025
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Réponse de Bestway Store UK

Good afternoon Alan

We're glad your granddaughter enjoys the product! We apologize that the delivery took longer than expected. We appreciate you bringing the shipping delay to our attention, and we'll review our delivery process.

Kind regards
Customer Service Team

Noté 1 sur 5 étoiles

The website stated express delivery…

The website stated express delivery within 2 working days yet over a week later it was still not dispatched

8 décembre 2025
Logo de Bestway Store UK

Réponse de Bestway Store UK

Good afternoon Allen

Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.

Kind regards
Customer Service Team

Noté 5 sur 5 étoiles

Fast and reliable service and all ready for Summer 2026!

Fast and reliable service. We have a Bestway outdoor pool that we love, but I always forget to order filters until the summer when they are impossible to get hold of, so I was proactive for next summer and now we are stocked up. I was in no rush to receive them, but they arrived fast and were exactly what I ordered.

26 novembre 2025
Noté 5 sur 5 étoiles

Excellent service, seems like a very good airbed.

Excellent service. Item as described and inflated easily. Tested by leaving it inflated overnight and found no air leaks. Yet to sleep on it but it appears comfortable, it will be used over the festive season and beyond from time to time. Reversing the pump allowed easy deflation of the airbed too.

22 novembre 2025
Noté 1 sur 5 étoiles

Terrible company

Terrible company. Avoid. I bought an expensive above ground pool and the liner was faulty. They made me jump through hoops to get a new one. They use the cheapest delivery service / provider possible. The item arrived, scratched, box battered and in a right state! Avoid Bestway, plenty of better alternatives with decent customer service.

23 septembre 2025
Avis spontané
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Réponse de Bestway Store UK

Good morning Mark

If you have an issue with the replacement liner that was sent, please send details to our warranty team that provided the replacement and they will be happy to assist you.

Kind regards
Customer Service Team


Good morning Mark

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Noté 4 sur 5 étoiles

Great service - apart from Evri

Great service, great product. Love my new mat.

Only problem is you guys use Evri as your courier. Their service is absolutely abysmal and you really should stop using them. I waited longer than necessary to receive my goods as Evri left it lying in their depot for 5 days and when they did deliver it they didn't follow my requested instructions. They left it by my front door in the pouring rain, thankfully it was wrapped in plastic, and where it could be seen and stolen.

To be honest, I'd think twice about buying directly from you because of Evri and would buy your products from Amazon instead.

Would have given you 5 stars if it wasn't for Evri.

17 novembre 2025
Noté 1 sur 5 étoiles

I would give zero stars if I could

I would give zero stars if I could. Service is terrible. Takes days for a response for customer service and it’s impossible to speak to anyone. Wrong product was delivered in a very damaged box and now the product I wanted is no longer in stock, probably because it takes them forever to reply. Now they want to collect it and are refusing to provide warranty on the product they actually delivered if I kept it. Will never buy from them again.

20 novembre 2025
Avis spontané
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Réponse de Bestway Store UK

Good morning Zeena

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Noté 5 sur 5 étoiles

Comfortable airbed

Comfortable airbed. Well made. I used to feel body pains in normal mattress but all of those pains disappeared. I use it as normal mattress. Doesn’t deflate. Needs little air after 6 days. This airbed is sturdy

13 octobre 2025
Noté 1 sur 5 étoiles

Inflation system is terrible, gets holes too yucky

Inflation system is terrible, even £10 mats do not deflate when pumping. No matter how I tried to fix the rubber it kept letting air through. Lasted 2 nights, woke up on the ground today. Disappointed I do not know why I ordered a second mat without testing the first one for longer. I thought these mats were made for - degrees. I had a sleeping bag liner wrapped around it and my back felt like I was sleeping on ice in 6 degrees Celsius weather. I’m never buying anything from this company again wasted £100 or more pounds for nothing. Would be better off sleeping on the ground at least there wouldn’t be as much hassle trying to blow it up and fold it back in

29 septembre 2025
Logo de Bestway Store UK

Réponse de Bestway Store UK

Good morning Bartek

I sorry to hear about the issue you have had.

If you would like to contact our customer service team, they would be happy to assist you.

Kind regards
Customer Service Team

Noté 5 sur 5 étoiles

Brilliant 😁

All I was hoping for that the paddle board would be ok for me as a beginner.

Having used it several times now I am astonished by how excellent it is 🎉
I was able to stand up in no time and quickly gained confidence.

It’s robust and stable and comes with excellent accessories.

On a 4 mile river trip I had to use the kayak seat and paddle conversion on the 2 mile return journey as there was a bit of a head wind.
It was excellent - the board went straight, thanks to the easy to install fin and cut through the water quickly 👍

My girlfriend bought one as well
(She used to teach paddle boarding on The Okanogan Lake in BC, Canada) and she was very impressed too.

I rarely give reviews but felt I had to in this instance to say how excellent the board is for the price we paid.
Thanks Bestway 👍

7 septembre 2025

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