Albany Instructor for Zumba on Monday11/5/25 Southbury Instructor for Senior Dance for your heart on Tuesday 12/5/25 are excellent at what they do. They impart their knowledge & skills with great ent... Voir plus
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Établissement
Changer d'établissementWhitehill Road, CB5 8NT Cambridge, GB
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Lisez les avis des autres
On the 19 of August 2026 at 9:35pm I was verbally abused by 5 women in front of staff members of the better Mo’nique and vealisa 5women were screaming and shouting at me,mocking and calling hurtful... Voir plus
L'entreprise a répondu
Better has designed manageable exercises to suit my needs. This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I th... Voir plus
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I felt comfortable and ‘at home’. The premises were spacious and well-ordered. I was unfamiliar with much of the equipment but I’ll learn in time! My induction, through Steve, was a pleasant experi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Whitehill Road, CB5 8NT, Cambridge, Royaume-Uni
4,2
Bien
132 avis
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On the 19 of August 2026 at 9:35pm I…
On the 19 of August 2026 at 9:35pm I was verbally abused by 5 women in front of staff members of the better Mo’nique and vealisa 5women were screaming and shouting at me,mocking and calling hurtful names at me while both staff members were present.
19 août 2026
Réponse de Better - Abbey Leisure Complex
Hi Marie,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience at Abbey Leisure Complex and the distress this situation caused you.
We understand how upsetting it must have been to feel subjected to unacceptable behaviour while at the centre, particularly when you felt unsupported at the time. Everyone should feel safe, respected, and treated with dignity when visiting our facilities, and we are disappointed to learn that this was not your experience.
We appreciate you bringing these concerns to our attention and sharing your experience with us.
Warm Regards,
Hazal
They’re likely to have a better chance in the uk
I am so happy that you guys are doing well with my family and friends in uk for the future
7 août 2026
Réponse de Better - Abbey Leisure Complex
Hi Khalid,
Thank you so much for your kind words!
We're delighted to hear that you and your family and friends have had a positive experience with us.
Your support means a great deal, and we look forward to welcoming you all again in the future.
Warm regards
Azaria
Réponse de Better - Abbey Leisure Complex
Hi Adriana,
Thank you for your kind feedback!
We're delighted to hear that you've received good service and found our staff to be friendly and helpful. Providing a welcoming and supportive experience for our customers is very important to us, so it's wonderful to know that this has been reflected in your visits.
We really appreciate you taking the time to share your experience and look forward to welcoming you back again soon.
Warm Regards,
Hazal
The staff helped me with the…
The staff helped me with the registration and sorted the app out. Extremely patient and helpful to me.
18 juillet 2026
Réponse de Better - Abbey Leisure Complex
Hi Andrzej
Thank you for your review.
We are delighted to hear our staff were able to help with your registration and resolve the app issue. It's great to know they were patient and helpful throughout your visit!
Please do not hesitate to reach out if you have any further enquiries!
Kind Regards
Amir
Réponse de Better - Abbey Leisure Complex
Hi Peter
Thank you for your review.
We are very pleased to see that you find the App easy to navigate, and we hope you enjoy using the facilities at Abbey Leisure Complex!
Kind Regards
Amir
Just great staff .
19 juin 2026
Réponse de Better - Abbey Leisure Complex
Hi Paul,
Thank you for your amazing review!
It's so rewarding to know that you find our team so great at our Abbey Leisure Complex, and we greatly appreciate your 5-star award.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Josiah had good fun!
1 juin 2026
Réponse de Better - Abbey Leisure Complex
Hi Romy
Thank you for your review.
We are very pleased to see that Josiah had a good time, and we hope to see Josiah soon!
Kind Regards
Amir
Best service lowest prices highly…
Best service lowest prices highly recommended Sauna and stream, been to many expensive places however in terms of price quality better is best, throughly enjoy my sessions please keep up the good service, please recruit more people if possible please don’t raise prices otherwise 80 percent people won’t able to afford it
27 mai 2026
Réponse de Better - Abbey Leisure Complex
Hi Abdur
Thank you for your review.
We are delighted to hear that you are enjoying the sauna and steam room, as well as the value we provide.
We also appreciate your feedback regarding staffing and pricing, and we will ensure that it is forwarded to the appropriate team for review.
Kind Regards
Amir
It was a simple process of…
It was a simple process of registration. Reasonable discount for the financially hard ups. Friendly staff in a busy environment. My concern was with the overcrowding in the area where my child started leading to less time of contact with swimming instructor
22 mai 2026
Réponse de Better - Abbey Leisure Complex
Hi Esinam
Thank you for your review.
We are pleased to see that you found registration simple and our staff friendly, and we appreciate your feedback about overcrowding and will share this with the relevant team to review.
We hope your child continues to enjoy their swimming lessons, and we hope to see you again soon!
Kind Regards
Amir
The instructor was very helpful didn't…
The instructor was very helpful didn't over stretch me encourage me all the way showed me how to handle the equipment would highly recommend
22 mai 2026
I need help with my weigth and I need…
I need help with my weigth and I need help with the coucil in canany wharf
23 janvier 2026
Réponse de Better - Abbey Leisure Complex
Hi Ashvinderpal,
Thank you for your review!
We currently offer a GP referral Membership at our East Ham Leisure Centre.
Your local GP can refer you to this scheme, and if you're eligible, we can discuss the benefits of this Membership further.
Regarding the council issue you've raised, you'd need to contact them directly, as this is not linked to our facility.
Thank you again for your review!
Warm Regards,
Kaisha
Réponse de Better - Abbey Leisure Complex
Hi Violeta,
Thank you for your amazing review!
We're overjoyed that our trainers have been so helpful.
We also greatly appreciate your 5-star award.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Réponse de Better - Abbey Leisure Complex
Hi Donna,
Thanks for your review.
We are so pleased to hear that the staff at Abbey Leisure Complex have been so friendly and helpful!
Warm Regards
Hazal
Réponse de Better - Abbey Leisure Complex
Hi Shanice,
Thanks for your review.
We are so pleased to hear that you are enjoying Abbey Leisure Complex!
Warm Regards
Hazal
Réponse de Better - Abbey Leisure Complex
Hi Alan
Thank you for your review.
We are very happy to see that the staff at Abbey Leisure Complex are creating a welcoming atmosphere and are always on hand to check you are well!
We will be sure to pass your feedback on to the team at the centre, and we hope to see you soon!
Kind Regards
Amir
Not overly impressed
Not overly impressed. Only use a few feet of the pool so cannot get going. Lessons very repetitive no fun. My child has autism so i am allowed to sit pool sude. Feel sorry fir thise that can't and don't witness the poor tuition
22 avril 2026
Réponse de Better - Abbey Leisure Complex
Hi Julie,
Thank you for your review!!
We’re sorry to hear that your experience has not met expectations, particularly in relation to your little one's swimming lessons.
We aim to deliver engaging, progressive sessions that build confidence and skills, so it’s disappointing to hear that they have felt repetitive and not enjoyable.
We also appreciate you sharing your perspective as a parent supporting a child with autism, and your comments about the pool space used and the quality of the lesson will be shared with the swim team for review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Réponse de Better - Abbey Leisure Complex
Hi Ferah,
Thanks for your review.
We are so pleased to hear that you are enjoying Abbey Leisure Complex!
Warm Regards
Tom
Title:
Title:
Excellent service and quick resolution
Review:
I’m very satisfied with the service I received. Everything was handled in a clear and professional manner. The customer support team was very helpful and responsive throughout the process. My issue was dealt with quickly, and I was kept informed at every stage. I would definitely recommend their services to others.
15 avril 2026
Réponse de Better - Abbey Leisure Complex
Hi Nur,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Azaria
Réponse de Better - Abbey Leisure Complex
Hi Ruslan
Thank you for your review.
It is great to see that you are enjoying the facilities at Abbey Leisure Complex, and we hope to see you again soon!
Kind Regards
Amir
The member of staff that dealt with my…
The member of staff that dealt with my enquiry was polite, efficient and very supportive in her explanation of how to implement a change in my grandson’s swimming team
16 mars 2026
Réponse de Better - Abbey Leisure Complex
Hi Jayne
Thank you for your review
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Thank you for the kind feedback.
Warm Regards
Rachel
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