The pool is busy all the time. What is the point of having a membership when everything is closed or restricted? There are so many limitations, and we can only use the pool according to their availab... Voir plus
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Établissement
Changer d'établissementYew Tree Avenue, M19 3PH Manchester, GB
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Lisez les avis des autres
Skye loved her first lesson, Fred her swimming teacher was really nice and made her feel safe and confident in the water. She started the lesson with a woggle and 3 armbands and finished with just 3 a... Voir plus
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The staff are very good to guide you in any information you want to have. Nice place for different types of activity. My daughter was very scared of the water but the teacher helped her gain confiden... Voir plus
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My instructor (Mollie) was helpful, kind and able to support and stretch each one of us so each pupil there got the best out of the lesson. The staff at reception were helpful, friendly and smiley, m... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Yew Tree Avenue, M19 3PH, Manchester, Royaume-Uni
3,5
Moyen
60 avis
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The pool is busy all the time
The pool is busy all the time. What is the point of having a membership when everything is closed or restricted? There are so many limitations, and we can only use the pool according to their availability and rules. The customer service is also extremely poor. Paying for a membership should come with better access and support, not constant restrictions.
23 août 2026
Réponse de Better - Arcadia Library and Leisure Centre
Hi Mahrukh,
Thank you for taking the time to share your feedback.
We're sorry to hear that you have been disappointed with your experience at Arcadia Library and Leisure Centre. We understand how frustrating it can be when pool availability is limited due to programmed sessions and operational requirements, particularly when you feel this affects the value of your membership.
We're also sorry to hear that you have found our customer service to be below the standard you expected. We aim to provide a positive experience for all our members, and it's disappointing to learn that we have not met those expectations on this occasion.
Your comments regarding access, availability, and customer support have been noted and will be shared with the relevant management team for review.
Warm Regards,
Hazal
Adora had her first swimming lesson…
Adora had her first swimming lesson when Fred and he was great and she really enjoyed it.
17 juillet 2026
Réponse de Better - Arcadia Library and Leisure Centre
Hi Adora,
Thank you for sharing your lovely feedback!
We're so pleased to hear Adora enjoyed her first swimming lesson with Fred.
We hope to see you both again soon for many more enjoyable lessons!
Kind regards,
Suheera
Good swimming pool
The staff are very good to guide you in any information you want to have. Nice place for different types of activity. My daughter was very scared of the water but the teacher helped her gain confidence.
16 juillet 2026
Réponse de Better - Arcadia Library and Leisure Centre
Hi Vicky,
Thank you for taking the time to share your feedback following your visit.
We’re delighted to hear that you’ve had such a positive experience and that our staff have been able to support you with any information you needed. It’s especially wonderful to know that the swimming teacher helped your daughter build her confidence in the water, as we understand how important that journey can be.
Your kind comments mean a great deal, and we’ll be sure to pass them on to the team.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Réponse de Better - Arcadia Library and Leisure Centre
Hi Patricia
Thank you for your review.
We are very pleased to see that the staff and members at Arcadia Library and Leisure Centre have been able to assist with your enquiries and enhance your experience!
We hope this continues.
Kind Regards
Amir
Skye loved her first lesson
Skye loved her first lesson, Fred her swimming teacher was really nice and made her feel safe and confident in the water. She started the lesson with a woggle and 3 armbands and finished with just 3 armbands Skye made amazing progress on her first lesson.
29 juin 2026
Réponse de Better - Arcadia Library and Leisure Centre
Hi Skye,
Thank you so much for sharing this lovely feedback. We’re delighted to hear that Skye enjoyed her first lesson and made such fantastic progress, that’s truly wonderful to hear.
It’s especially great to know that Fred helped her feel safe and confident in the water, as creating a supportive and encouraging environment is so important, particularly for those just starting out. We’ll be sure to pass your kind comments on to him.
We’re really pleased Skye had such a positive first experience, and we look forward to seeing her continue to grow in confidence and ability in the water.
Warm Regards,
Hazal
The staff are helpful and friendly.
The staff are friendly and the centre is very cleaned and organised.
The library is a great place for reading and seeing what books are available to learn things in situations.
28 mai 2026
Réponse de Better - Arcadia Library and Leisure Centre
Hi Karen,
Thank you for your kind review.
We're delighted that you've had such a positive experience with us. It's always great to hear when our facilities and team help create an enjoyable visit for our customers.
We appreciate your feedback and look forward to welcoming you again soon.
Best wishes,
Azaria
Great first swimming experience for my child
My child had their first swimming session at Arcadia Library & Leisure Centre and it was a very positive experience from start to finish. The teachers were extremely helpful, patient, and friendly, which made my child feel comfortable and confident in the water. The session was well organised and the staff created a welcoming environment for both children and parents. My child really enjoyed the lesson and is already looking forward to coming back. Highly recommend for anyone looking for swimming lessons for children.
10 mai 2026
Réponse de Better - Arcadia Library and Leisure Centre
Hi Dr MG,
Thanks for your email.
It is fantastic to hear that your child enjoyed their first swimming session at Arcadia Library and Leisure Centre and that it was such a positive experience for them.
We truly appreciate your positive feedback and recommendation!
Warm Regards
Hazal
Réponse de Better - Arcadia Library and Leisure Centre
Hi Rose,
Thanks for your review.
We are so pleased to hear that the staff at Arcadia Library and Leisure Centre have been so helpful!
Warm Regards
Hazal
The staff teaching is very…
The staff teaching is very good..listening and making Sienna focus
27 avril 2026
Réponse de Better - Arcadia Library and Leisure Centre
Hi,
Thank you for your feedback!
We’re so pleased to hear our staff are supporting Sienna’s focus and taking the time to listen.
We appreciate you sharing your experience.
Best wishes
Azaria
Bad,uncaring company.
I have been asked by email to leave a review of my customer service experience. I have in fact cancelled my membership and I told customer service why. In the confirmation email it states cancellation reason - unknown. I stated clearly why I was cancelling. At an appointment for a weights induction I got a £60 parking fine. I have a blue badge. But there is a new system where I was supposed to inform reception my reg. I didn't know that and Better customer service didn't care. I asked for him to cancel my membership and he kept telling me I could do it more quickly on the app. I had to insist he do it. Why would he want me to end the call, pick up the app to do a job he could do?
At the appointment I was told to wait in the library. 20 mins after my time I went to reception and asked if I had been forgotten? They sent someone up to the guy I was meeting. He asked why I didn't just come straight up stairs. But I said was was told to wait down here. Is Better a complete mess?
Now I am left appealing the parking company. That day and my experience with Better customer service has just left a bitter taste in my mouth.
I have now had another 2 parking fines which total £300 I cannot afford to pay these as I am living on disability payments. I have no idea of who to turn to and I notice Better say nothing of this in their response.
20 mars 2026
Réponse de Better - Arcadia Library and Leisure Centre
Hi Marcus,
Thanks for your review.
We are sorry to hear you have cancelled your membership.
When cancelling, our system does not have all the reasons for cancellations, so if it is not on the options, it may be stated it is unknown and then a manual note, which is available internally can be added with the reason.
We do not take cancellations over the phone, so when cancelling we would direct customers to the app to cancel and they can also email us requesting to cancel.
We are sorry your experience was not how it should have been and we thank you for your feedback.
Warm Regards
Hazal
Réponse de Better - Arcadia Library and Leisure Centre
Hi Lindsey,
Thanks for the five-star review!
We are so pleased to hear that you are enjoyingArcadia Library and Leisure Centre!
Warm Regards
Azaria
Really friendly people
Really friendly people at Arcadia and the Better swim customer service team behind the scenes.
23 février 2026
Avis spontané
Réponse de Better - Arcadia Library and Leisure Centre
Hi Sameera
Thank you for your review.
It is great to see that the staff and members at Arcadia Leisure are creating a wonderful atmosphere, and we hope you also enjoy using the facilities!
Kind Regards
Amir
Its a great place to train but the gym…
Its a great place to train but the gym equipment is a bit lacking in variety and overall weight capacity.. does feel very crowded at times
10 janvier 2026
Réponse de Better - Arcadia Library and Leisure Centre
Hello Michael.
Thank you very much for your 3-star review.
We are sorry that our Gym did not meet up with your expectations.
Kind regards
The place is an absolute scam with…
The place is an absolute scam with 'managers' who don't have a clue. They are taking my elderly mother for a ride - who has been a loyal customer for a long time. She has accrued several parking tickets for sessions where she was entitled to park (which can be proven and will be proven to a court).
They keep saying they'll rescind the violation but the parking company say they have received no such request. Every time we go in to resolve this there is a different manager on shift and that manager is never available. They are literally lying to a 70 year told women repeatedly, convincing her they will help her, while allowing the parking agency to refer her to a debt collection agency. DO NOT FALL INTO THEIR CYCLE OF SCAMMING
6 novembre 2025
Avis spontané
Réponse de Better - Arcadia Library and Leisure Centre
Hello Imam,
Thank you for sharing your feedback.
We’re truly sorry to hear about the difficulties your mother has experienced regarding parking and the lack of support from our team.
This is not the level of service we aim to provide, and we completely understand how frustrating this situation must be for both of you.
Please rest assured that we take these concerns seriously. We would like to resolve this matter as quickly as possible. Could you kindly email us at [customerservices@gll.org] with the following details:
• Your mother’s membership number or booking reference
• Copies of the parking tickets
• Any previous correspondence regarding this issue
Once we have this information, we will liaise directly with the parking company and ensure the violations are addressed appropriately. We will also review our internal processes to prevent similar issues in the future.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this.
Half an hour a week for a kid is not…
Half an hour a week for a kid is not enough to learn how to swim plus keep changing the swimming teacher not helping either
Last session my little boy almost got drown by heading toward deep water that was his second lesson so the ppl who’s in charge they need to be more focus sometimes they put young ppl to teach which is wrong no experience they don’t know how to speak with kids
31 octobre 2025
Réponse de Better - Arcadia Library and Leisure Centre
Good Afternoon Wazir,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience at Arcadia Library and Leisure Centre. We understand how important consistent and safe swimming lessons are for your child, and we regret that the frequent changes in instructors and limited lesson time have caused frustration.
Your concern about safety during lessons is very serious, and we will review this immediately with the local team to ensure proper supervision and experienced instructors are in place. We aim to provide a safe and supportive environment for all learners, and your comments will help us improve.
If you’d like, please email us at [customerserivces@gll.org] with your booking details (Order Reference: BET7037600) so we can look into this further and discuss possible solutions, such as additional lesson options or instructor consistency.
We appreciate your patience and hope to restore your confidence in our service.
Kind Regards.
I reached out to better leisure back in…
I reached out to better leisure back in sept asking for help with a parking fine I was told to email them which I did and they would sort it out in the meantime
I am still waiting for a reply to my email below and they have increased the fine to £280
I received a parking fine after visiting the Arcadia library and leisure centre.
I wasn’t aware of any changes to the parking or was I informed about registration I have tried to appeal the ticket and call them
The incident was on the 3rd of July I was parked in the disabled bay with my blue badge it was my 1st time back after being sick
The pcn number
8009187
Ref number
15720081
My better number is
Bet 4887395
Iv attached my blue badge
18 septembre 2025
Avis spontané
Réponse de Better - Arcadia Library and Leisure Centre
Hi Zita
Thank you for your review.
We have passed your details on to the relevant team to review.
Please allow them to contact you directly regarding your PCN.
Kind Regards
Amir
Honestly
Honestly, this is one of the worst-managed gyms I’ve used. There aren’t enough machines, everything feels overcrowded, and the changing rooms constantly smell of urine. It’s disgusting and shows a real lack of care for members. The place seriously needs a deep clean and better maintenance.
20 octobre 2025
Réponse de Better - Arcadia Library and Leisure Centre
Hi Ruksana
We are very sorry to see you feel this way about the Arcadia Library and Leisure Centre, and we have passed your feedback on to the relevant team to review.
They will be able to look into the points you have raised, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Réponse de Better - Arcadia Library and Leisure Centre
Hi So
Thank you for your review.
We are sorry to see you feel this way and your feedback has been passed on to the General Manager at Arcadia Library and Leisure Centre to review.
Kind Regards
Amir
The gym is small and very less machines.
26 septembre 2025
Réponse de Better - Arcadia Library and Leisure Centre
Hi Raheela
Thank you for your review.
We are sorry to see you feel this way about the Arcadia Library and Leisure Centre.
If you would like to discuss a change to your home centre, please let us know!
Kind Regards
Amir
I joined my 13 year old to gym and…
I joined my 13 year old to gym and swim, started on the 14th September. It baffles me that he cannot come to the gym till and induction is done, which is not the problem. The problem is that there is no one available to do induction with my son for a week or 2. You happily take my money but now I have to wait and waste 2 weeks before my son can come to gym? I expect a reimbursement for the time/days my son waits to start gym. I would have given 0 starts but that was not an option 😡
14 septembre 2025
Réponse de Better - Arcadia Library and Leisure Centre
Hi Ayaan,
Thanks for your review.
Due to health and safety, all junior members must complete an induction before they are permitted to use the gym.
This is for their safety and the safety of others and without this they are unable to take part in junior gym sessions.
All junior memberships include swimming, which does not require an induction, so if no induction sessions are available, they can utilise the swimming part of their membership, therefore no refund would be due.
We have emailed the centre on your behalf to see if they can accomodate an induction any sooner.
Alternatively, as the membership provides area-wide access, you can go to a different centre in your area and complete the induction there.
Warm Regards
Hazal
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