I mostly use the gym on the first floor it has great equipment, it would be nice if there was another cable machine like the one near the water fountain. The layout could be better as there is a lot o... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMayesbrook Park, Lodge Avenue, RM8 2JR Dagenham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Overall a very good experience, wish the sportshouse had a swimming pool. The bathrooms could do with a renovation. Clean and tidy gym, staff are really nice and welcoming. So much space and equipment... Voir plus
L'entreprise a répondu
I’m only new to the gym, so far no faults, compared to other gyms this is spacious, clean(especially the toilets) loads of parking space, light and airy. Love the opening times, able to work out befor... Voir plus
L'entreprise a répondu
The gym is clean and beautiful, but it has limited exercise equipment. Many popular gym machines that are even found in regular gyms are not available here. There is even enough space to accommodate t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Mayesbrook Park, Lodge Avenue, RM8 2JR, Dagenham, Royaume-Uni
3,9
Bien
43 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Better - Barking Sporthouse and Gym
Hi Liliana,
Thank you for your lovely review!
We're so happy that you're enjoying the fitness classes and inductions we offer at our Barking Sporthouse and Gym.
We can't wait to see you again soon!
Warm Regards,
Kaisha
They stole my money!
I booked a party back in May and ordered some additional platters of food for the adults. On the day, we were informed that they had unavailability of one of our platters so we requested a refund. We were told my management to go through the online refund process. We were told that they couldn't centrally process the refund and that we had to go through the centre. I call the manager and was informed he would process the refund. The refund never came. I further complained to the call centre who "investigated" and the response back after a week was "unfortunately they do not make refunds for dish availability. The centre mentioned that it is stated when customers book.". Firstly in none of my correspondence or T&C's can I see this stated. Secondly, what a weird thing to state, so basically you are free to just steal my money. Thirdly, I went and spoke to several people about this refund, and not one of them mentioned this so feel like a poor excuse to not process a refund that is sue to me. Unacceptable. I paid for items which were not provided. Under the Consumer Rights Act 2015 I am still demanding a refund. A very disgruntled customer.
31 juillet 2026
Avis spontané
Réponse de Better - Barking Sporthouse and Gym
Hi there,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the refund for food items that were not available at your party.
We appreciate how disappointing it must have been to be informed on the day that part of your order could not be provided, only to then experience difficulties and conflicting information when trying to obtain a refund. We understand your concerns, particularly given that you were advised on multiple occasions that the matter would be resolved.
Your comments regarding the handling of your refund request, the communication you received from both the centre and customer service teams, and your concerns about the booking terms and conditions have been noted. We recognise the importance of clear and consistent communication, especially when resolving issues of this nature.
We are sorry that this experience has left you feeling let down and appreciate you bringing these concerns to our attention. Your feedback will be shared with the relevant management team for review.
Warm Regards,
Hazal
Great place for the community
I use the Gym a lot. It is very good, especially the functional area. They have updated their equipment as well over the last few years.
Great place for kids as well with trampoline park and soft play.
Only downside I can think of are the changing room showers. Last few times I went, they were not clean at all.
Also there are no real shower cubicles.
5 juillet 2026
Réponse de Better - Barking Sporthouse and Gym
Hi there,
Thank you for your feedback.
We’re really pleased to hear that you enjoy using the gym, especially the functional area, and that you’ve noticed the improvements and updates to the equipment over time. It’s also great to know the wider facilities, including the trampoline park and soft play, are making it a great place for families.
We’re sorry to hear about the condition of the changing room showers during your recent visits. Cleanliness is very important to us, and we understand how this can impact your experience. We also appreciate your comments regarding the lack of private shower cubicles, as this is valuable feedback.
Your comments will be shared with the centre team so they can review cleaning standards and facility provision.
Thank you again for taking the time to share your thoughts.
Warm Regards,
Hazal
Love it good environment all the…
Love it good environment all the facilities are available very neat and clean place
15 juin 2026
Réponse de Better - Barking Sporthouse and Gym
Hi Imad,
Thank you for your kind feedback!
We’re delighted to hear you love the environment and found the facilities to be clean, well maintained, and fully equipped. It’s great to know you had such a positive experience with us.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Great atmosphere
Great atmosphere, lots of equipment and different training zones to cater for all needs!!
7 mai 2026
Réponse de Better - Barking Sporthouse and Gym
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying Barking Sporthouse and Gym!
Warm Regards
Hazal
Réponse de Better - Barking Sporthouse and Gym
Hi Shahzad,
Thanks for your review.
We are so pleased to hear that you are enjoying Barking Sporthouse and Gym!
Warm Regards
Azaria
Réponse de Better - Barking Sporthouse and Gym
Hi Helal
Thank you for your review.
It is great to see that you find the booking system easy to navigate, and we hope you enjoy using the facilities at Barking Sporthouse and Gym!
Kind Regards
Amir
Réponse de Better - Barking Sporthouse and Gym
Good afternoon
Thank you for your review.
We are so pleased to hear that the staff at Barking Sporthouse and Gym have been helpful, and that you are enjoying the facilities on offer.
Warm Regards
Rachel
Overall a very good experience
Overall a very good experience, wish the sportshouse had a swimming pool. The bathrooms could do with a renovation. Clean and tidy gym, staff are really nice and welcoming. So much space and equipment that are well maintained. Free parking with lots of bays.
11 février 2026
Réponse de Better - Barking Sporthouse and Gym
Hello,
Thank you so much for your wonderful comments and feedback!
We're thrilled to hear that you had a great time at The Barking Sportshouse and Gym and found our staff to be warm and welcoming.
We truly appreciate your suggestion about renovating the bathrooms. Just so you know, the Centre will be closing soon for renovations, and the bathrooms are definitely on the list for an exciting upgrade!
We can't wait to welcome you back again soon!
I really like having a lot of space and…
I really like having a lot of space and many workout options.
29 octobre 2025
Réponse de Better - Barking Sporthouse and Gym
Hi Zivile,
Thank you for your feedback!
We’re thrilled to hear that you enjoy the space and the variety of workout options we offer!
We look forward to seeing you again soon!
Warm Regards,
Kaisha
I like the environment of the…
I like the environment of the gym(Barking sports house & gym). It's really maintained very well.just really disappointed with two things the WiFi doesn't work in the gym area in upstairs and they close very early in weekend time at 6pm . Because many of the people may work on weekends if the gym will open bit late then it will be so helpful for everyone who does work on weekends I believe .
18 octobre 2025
Réponse de Better - Barking Sporthouse and Gym
Hi Khadija
Thank you for your review.
We are very pleased to see you enjoy using the facilities at Barking Sporthouse and Gym, and we appreciate your feedback regarding the wifi and opening times.
We will pass this on to the centre to review!
Kind Regards
Amir
limited exercise equipment
The gym is clean and beautiful, but it has limited exercise equipment. Many popular gym machines that are even found in regular gyms are not available here. There is even enough space to accommodate these machines. Some of the gym’s equipment is broken, but no one repairs them, which is another drawback.
15 octobre 2025
Réponse de Better - Barking Sporthouse and Gym
Hi Ali,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Barking Sporthouse and Gym.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Réponse de Better - Barking Sporthouse and Gym
Hi Freddie
Thank you for your review.
It is great to see you are enjoying the facilities at the Barking Sporthouse and Gym, and we hope you reach your fitness goals with us.
Kind Regards
Amir
We need a smith machine
Wonderful gym, staff are nice, classes are fun, all floors have a good space for workout. But would make my stay at this gym permanent is if the could have a smith machine. Please add this to the gym especially on the ground floor as there is space for such if you remove one of the barbell stations downstairs. SMITH MACHINE 2026!!!
5 octobre 2025
Avis spontané
Réponse de Better - Barking Sporthouse and Gym
Hello,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We have forwarded your comments to the centre and have asked that they review the issues you have raised.
Kind regrads
Aaiasa
First floor gym
I mostly use the gym on the first floor it has great equipment, it would be nice if there was another cable machine like the one near the water fountain. The layout could be better as there is a lot of wasted space could have more equipment. The staff I have came across and spoke to are very friendly and helpful. Entry system needs improving as the gate is always open so anyone could slip through when the receptionist is busy. Other than that it seems a great place.
15 septembre 2025
Réponse de Better - Barking Sporthouse and Gym
Hello Stephen,
Thank you for your comments and feedback.
We have taken on board your feedback and passed then on to centre.
Kind Regards.
Réponse de Better - Barking Sporthouse and Gym
Hello Jas,
Thank you for your comments and feedback.
We are delighted to hear that you are enjoying the facilities at the centre.
Kind Regards.
Thank you Olivia.C Barking Trampoline park…
Myself and my family visited Barking sporthouse today for a SEND trampoline session. Our youngest has high sensory issues with clothing especially, due to his ASD/ADHD.
Our days out can be quite challenging and challenged more by staff and their rules that they need to put to us, with a child with no understanding it is impossible. However, today although challenged by one member of staff we were delighted by the positive interactions we had with a young lady who's name (badge) was Olivia.C. she could see that my Child was having difficulties with the new design of "Better" branded jump socks aswell as seeing my Child was having issues keeping his top on. She was calm and very patient and polite, encouraging us to attempt to get socks on him if we could but also had a good understanding of the difficulties we were experiencing... due to summer temperatures it is difficult to have our Son wear even the basics so a day out is often daunting.
Olivia also saw me taking photos of my children (only my children) and offered to get a few pics of us all...obviously aware that Mum's generally take the pics but rarely are included, especially in a family so hectic as ours. Olivia. C obviously had a good knowlege of SEN and an open mind, other staff there have not been so helpful on various visits and lacked understanding of disabilities although it is a SEND Session. Olivia.C was a pleasure to have on site, such a positive member of staff who I hope is very valued by "Better", she is an example of what all staff there should be aiming to be and is an absolute credit to your company. Thank you Olivia.C for reducing our stress and being so kind and helpful with all of our children and myself. We enjoyed our visit today thank you.
22 août 2025
Avis spontané
Réponse de Better - Barking Sporthouse and Gym
Hi Dawn,
Thank you so much for taking the time to share your experience at our SEND trampoline session at Barking Sporthouse. We truly appreciate your thoughtful and heartfelt feedback.
We understand how important it is for families, especially those navigating additional needs, to feel supported and understood during their visits. It means a great deal to hear that Olivia C was able to make such a positive difference to your day. We’re incredibly proud to have her on our team and will ensure your kind words are shared with her—and the wider team—as a reminder of the impact genuine empathy and understanding can have.
We’re also grateful for your honesty about previous visits and acknowledge that there is always room for growth when it comes to improving our inclusive practices. Your feedback is vital in helping us better train and support our staff to ensure every family feels welcomed and accommodated.
Thank you again for visiting and for your lovely words. We hope to welcome you and your family back again soon—and we’ll do our best to make sure each visit continues to be a positive and stress-free experience.
Warm regards,
Charmaine
Réponse de Better - Barking Sporthouse and Gym
Hi Okwi
Thank you for your review.
It is great to see you like the gym equipment at the Barking Sporthouse and Gym and that the centre staff are looking after the centre!
We hope you reach your fitness goals with us, and thank you for choosing Better.
Kind Regards
Amir
Réponse de Better - Barking Sporthouse and Gym
Hi Mr. Ijaz,
Thank you so much for taking the time to share your kind review! We're absolutely delighted to hear that you had such a positive experience during your visit to Barking Sporthouse.
It’s wonderful to know that our friendly staff made a good impression on you. We take pride in fostering a welcoming atmosphere, and it’s gratifying to see that reflected in your feedback. We’re also pleased that you found our gym to be clean and well-maintained, as we strive to provide a pleasant environment for all our guests.
Additionally, we appreciate your comments on our well-stocked equipment. We continually work to ensure that our facilities meet the needs of our members and guests, so it’s great to hear that you found everything you needed during your workout.
Lastly, we're glad you found our ample parking convenient. We know how important it is for our guests to have easy access when they arrive.
Thank you once again for your feedback, and we look forward to welcoming you back to Barking Sporthouse soon!
Best regards,
Charmaine
Great staff and lovely environment…
Great staff and lovely environment recent refurbishments a massive improvement
8 avril 2025
Avis spontané
Réponse de Better - Barking Sporthouse and Gym
Hi James,
I hope this message finds you well!
We can’t express how grateful we are for your warm feedback. It truly brightened our day to hear that you enjoyed the recent updates we’ve made at the Barking Sporthouse. Our team works diligently to create a welcoming atmosphere, so we’re delighted to know that both our staff and the environment resonated positively with you. Your insights are invaluable to us, and we’re eagerly looking forward to the opportunity to welcome you back soon for another delightful experience!
Warm regards,
Charmaine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.