I’ve really enjoyed my experience with you so far. Everyone has been very friendly and welcoming. I have had a lot of questions and the staff have always had time to answer any small query I have. I l... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNorth Parade Road, BA2 4ET Bath, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Poor Cleanliness Ongoing lack of general cleaning Staff are tasked but not monitored Build up of hair in showers Dust running the cubicles Static dust to all structural pillar cladding and c... Voir plus
L'entreprise a répondu
My children regularly attend swimming classes and I am member of the gym. My feedback is with regards to Puttify, which I had not booked before. We booked for 2 groups of 6 children and the... Voir plus
L'entreprise a répondu
Really lovely staff, very helpful. The fitness instructors are really knowledgeable and always happy to help. The new gym kit is fabulous and makes it look like a different gym. No complaints on cle... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
North Parade Road, BA2 4ET, Bath, Royaume-Uni
4,3
Excellent
88 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love the better centre in Bath
I love the better centre in Bath! I love all the classes the instructors are great and the mix of people is so good! I love it
26 août 2026
Réponse de Better - Bath Sports and Leisure Centre
Hi Mrs Debra
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Bath Sports and Leisure Centre!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Great staff and facilities
I’ve really enjoyed my experience with you so far. Everyone has been very friendly and welcoming. I have had a lot of questions and the staff have always had time to answer any small query I have. I love the gym and really happy with the level of support I get for my membership. I keep finding out about more classes and extras you have! I haven’t been a member long but I’m recommending you to everyone I talk to. I’m hoping to build a fitter, happier me.
12 août 2026
Réponse de Better - Bath Sports and Leisure Centre
Hi Ollie,
Thank you for taking the time to share your feedback.
We are delighted to hear that you have enjoyed your experience with us so far. It is wonderful to know that the team has been friendly, welcoming and always happy to answer your questions as you settle into your membership.
We're also pleased to hear that you are enjoying the gym and discovering the range of classes and additional activities available. It's especially rewarding to know that you already feel confident recommending us to others.
Thank you for your kind comments. We wish you every success on your journey towards a fitter and happier you.
Warm Regards,
Hazal
I loved my experience at the sports…
I loved my experience at the sports centre, the cleanliness was very good and was pleased with the help I had from the amazing lifeguards, especially Cameron and Nathaniel!!! Keep it up guys!
9 août 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi Cam,
Thank you for taking the time to share your feedback about Bath Sports and Leisure Centre.
We are delighted to hear that you had such a positive experience and that the cleanliness of the centre met your expectations. It is especially wonderful to know that our lifeguards made such a positive impression, and we will ensure your kind words are shared with Cameron and Nathaniel. They will be pleased to know their helpfulness and support were appreciated.
Thank you again for your fantastic feedback and encouragement.
Warm Regards,
Hazal
Everyone was very welcoming and…
Everyone was very welcoming and helpful. The whole building was very clean and I didnt have any complaints. I needed some assistance and the lifeguards were very helpful.
9 août 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi Elliot,
Thank you for taking the time to share your feedback about Bath Sports and Leisure Centre.
We are delighted to hear that you found the team welcoming, helpful and professional throughout your visit. It's also great to know that you found the centre clean and well maintained. We are especially pleased that the lifeguards were able to assist you when needed and helped make your experience a positive one.
Thank you for your kind comments and for choosing Better.
Warm Regards,
Hazal
Very lovely staff
Very nice staff, made me a lovely mocha, my cousin and I had a brilliant game of bowling and she loved the soft play. No complaints.
31 juillet 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi Elanor,
Thank you for your wonderful review.
We're delighted to hear that you had such an enjoyable visit and that our team helped make your experience a great one. It's fantastic to know you enjoyed your mocha, had a brilliant game of bowling, and that your cousin loved the soft play.
We really appreciate you taking the time to share your feedback and hope to welcome you both back again soon for another fun-filled visit.
Warm Regards,
Hazal
Helpful staff and brand new kit.
29 juillet 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi Mark,
Thank you for your kind review!
We're so happy that you appreciate the recent upgrades we've made across our centre, and that our team have been so helpful during your visits.
We hope to see you again soon!
Warm Regards,
Kaisha
Great Outing
Centre was really clean and well organised. Staff were fantastic and my family loved te puttify, really great value and super interactive Bowling was fun too and the staff were amazing
13 juillet 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi Sir/Madam,
Thank you for your fantastic review!
We're delighted to hear you and your family had such a great experience at Bath Sports and Leisure Centre, and that our team helped make your visit enjoyable.
We really appreciate your kind words about our facilities and staff, and we hope to welcome you and your family back again soon!
Best wishes
Azaria
Great experience very clean facility…
Great experience very clean facility enjoyed my trip
9 juillet 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi Mason,
Thank you for your lovely review!
It's great to know that you had a great experience with us, and that you appreciate the cleanliness of our facilities.
We hope to welcome you back for another great time soon!
Warm Regards,
Kaisha
New kit is amazing!
Really lovely staff, very helpful. The fitness instructors are really knowledgeable and always happy to help. The new gym kit is fabulous and makes it look like a different gym.
No complaints on cleanliness either.
24 juillet 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
HI Evelyn,
Thank you for your great review!
We're so pleased to hear your positive feedback about our team and fitness instructors.
It's fantastic to know you’re enjoying the new gym equipment in the refreshed space.
We look forward to welcoming you back soon!
Warm regards,
Azaria
Lovely pool and swimming pool
Lovely pool and swimming pool, the long blonde haired chap is exceptional and always so helpful. Helped me with my locker and cleaning the changing rooms
26 juillet 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi James,
Thank you for your lovely feedback!
We're delighted to hear you enjoy our facilities at Bath Sports and Leisure Centre.
It's great to know that a member of our team made such a positive impression and was able to help during your visit.
We'll be sure to share your kind words with the team.
We look forward to welcoming you back soon!
Best wishes
Azaria
That big guy in red with glasses was…
That big guy in red with glasses was super helpful.
25 juillet 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi David,
Thanks so much for your kind review!
We're really happy to hear that the team at Bath Sports and Leisure Centre were friendly and helpful, and that they made such a great impression on you.
Warm regards,
Azaria
Good experience
Good experience, staff were friendly and nice. Went swimming and bowling and found the staff really good particularly in the bowling area. Will return
1 juillet 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi Eleanor,
Thank you for your lovely review!
We're pleased to hear you had a great experience at Bath Sports and Leisure Centre.
It's fantastic to know our team made you feel welcome, especially the bowling staff.
We appreciate your kind feedback and look forward to welcoming you back again soon!
Best wishes
Azaria
Noisy Puttify
My children regularly attend swimming classes and I am member of the gym.
My feedback is with regards to Puttify, which I had not booked before.
We booked for 2 groups of 6 children and the noise was unbearable, despite no other users during our stay. Our smart devices kept flagging unsafe dB levels. It is unlikely that the space complies with the relevant BS requirements.
I'd suggest they implement acoustic panels on walls/ceilings, as there is no acoustic treatment at all and all is hard surfaces. There are cheap solutions available in the market which would help make this a more enjoyable experience. The game itself is fun and engaging, both for friends and family. We'd give it a go again for either, but only if the noise issue is resolved.
Many thanks
10 juillet 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi,
Thank you for taking the time to share such detailed feedback, and for being both a gym member and bringing your children to swimming classes with us.
We’re really sorry to hear that your experience with Puttify was impacted by the noise levels. Your comments about the acoustics and the impact on comfort and safety are taken very seriously. It’s certainly not the experience we want our customers to have, especially when you’re trying something new as a group.
We appreciate your constructive suggestions regarding acoustic treatment, such as the addition of wall or ceiling panels. Feedback like this is extremely valuable, and we will ensure it is passed on to the relevant team for review and consideration, including any compliance concerns.
It’s great to hear that you found the game itself fun and engaging, and we do hope we’ll have the opportunity to welcome you back for a more enjoyable visit once improvements have been explored.
Warm Regards,
Hazal
You really must choose your time of day…
You really must choose your time of day to attend but I love the open space at the Bath Sports Centre, the anonymity that I can have. I just go and get on with my thing. There are great groups, like Women’s Strength, which helps women build knowledge of how to use free weights. The classes are great, but often rather full. Early in the morning is my favourite time. Cool and calm in the gym. The staff are often a little distracted, but when you ned someone there is always a person around.
7 juin 2026
Réponse de Better - Bath Sports and Leisure Centre
Hi J,
Thank you for sharing your experience with us, we really appreciate such thoughtful feedback.
It’s great to hear that you enjoy the open space and the flexibility to focus on your own routine, as well as the supportive atmosphere in classes like Women’s Strength. We’re glad these sessions are helping build confidence and knowledge.
We also appreciate your honest comments about class availability and staffing. We understand that busy classes and team visibility can impact your experience, and your feedback will be shared with the centre team to help improve this.
It’s lovely to hear that you’ve found a time that works well for you, and we hope you continue to enjoy your visits.
Warm Regards,
Hazal
Réponse de Better - Bath Sports and Leisure Centre
Hi Jones,
Thank you for your kind feedback. We’re pleased to hear that you found our staff helpful and knowledgeable. Your comments are greatly appreciated.
Warm regards,
Hazal
The gym in Bath is very rundown
The gym in Bath is very rundown. Equipments rickety. Need new ones.
More steps please
9 juin 2026
Réponse de Better - Bath Sports and Leisure Centre
Hi,
Thank you for your feedback.
We are sorry to hear that you feel the gym facilities in Bath are not meeting expectations. Maintaining safe, high-quality equipment is a priority for us, and your comments regarding the condition of the equipment and overall upkeep have been noted.
Your feedback will be shared with the management team for review as we continue to assess and improve our facilities.
Thank you again for taking the time to share your thoughts.
Warm regards,
Hazal
Been coming to the gym for 6 years now…
Been coming to the gym for 6 years now , 5 days a week , I love it here
12 juin 2026
Réponse de Better - Bath Sports and Leisure Centre
Hi Elliot
Thank you for your review, and for being part of the Bath Sports and Leisure Centre's journey!
We hope that you continue to enjoy the facilities and reach your health and fitness goals with us.
Kind Regards
Amir
Amazing swimming teacher
Cleanliness is still a big issue at this centre. Mould on changing tables and in showers. Walls not cleaned probably just hosed. Bottom of the small pool is very dirty.
27 mai 2026
Réponse de Better - Bath Sports and Leisure Centre
Good Evening,
Thank you for your review!
We sincerely apologise for the issues you've experienced with the cleanliness, and we appreciate you raising this with us.
We also understand that you've had problems with our teaching pool as well.
We'll be sharing this with our team for further review.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Good value for money
Good value for money, friendly staff, spacious gym and pool.
Despite this being one of the few pools in Bath however there is a lack of aqua aerobics classes. It would be great if some could be scheduled during evenings/weekends so that people working Monday-Friday can attend.
1 mai 2026
Avis spontané
Réponse de Better - Bath Sports and Leisure Centre
Hi Anna
Thanks for your review.
We are so pleased to hear that you are enjoying Bath Leisure and Sports Centre. We will pass your feedback regarding the Aqua classes over to the centre team.
Kind Regards
Rachel
It was my daughter’s first swimming…
It was my daughter’s first swimming lesson, she was worried at first, but once she met the swimming team, she got confident and enjoyed the swim. Highly recommend
28 avril 2026
Réponse de Better - Bath Sports and Leisure Centre
Hi Nurah,
Thanks for your review.
We are so pleased to hear that you are enjoying Bath Sports and Leisure Centre!
And that your daughter is enjoying her swimming lessons!
Warm Regards
Tom
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.