Today (Thu 17 Apr 2025) swimming lessons for kids. My son (Uchenna) is autistic so struggles to interact with new people and can easily take an intense dislike to some people. The instructor,... Voir plus
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Établissement
Changer d'établissement229 Caledonian Road, N1 0NH London, GB
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I went to Cally gym & pool 29th march 2024 for a bit of advise and two members of staff were very helpful their names were Sherena and Dillon They both answered all the questions and took time to sh... Voir plus
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The manager Sherena was efficient and extremely friendly and helpful. The equipment was in good order. However, the cleanliness of the space was appalling. Dirty and dusty throughout. Equipment... Voir plus
L'entreprise a répondu
Overall it was a good experience. I would just feel more comfortable if the changing rooms weren't communal for all genders. Also, the showers are ok for a quick rinse but not for a more decent shower... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
229 Caledonian Road, N1 0NH, London, Royaume-Uni
3,4
Moyen
33 avis
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3rd would country environment
Very dirty changing rooms, broken showers with rusty metal and very little water coming out when others open their taps. There are only 2 showers where the head is detachable so that if you are a parent can wash your child without soaking yourself. Two hair dryers with a massive queue behind. It is a place that you would never expect in central London.
29 juin 2024
Réponse de Better - Cally Pool and Gym
Good Afternoon Customer,
Thank you for your review.
I am very sorry to hear of your recent experience at the Cally Pools. We pride ourselves on our Customer Service excellence and our pristine facilities so we are very sad to hear that this was not the service you received when you attended. I will ensure to pass on your feedback to the attention of the centre manager so the points you have raised can be investigated and resolved in a timely matter.
Hope this helps.
Kind regards,
Charmaine
Our whole family uses the service
Our whole family uses the service, we all have different activities, and every time we email for a question we receive support/answer very quickly and always accurately, especially from Katie :)
28 mai 2024
Avis spontané
Réponse de Better - Cally Pool and Gym
Good morning Emilia,
Thank you so much for taking the time to leave us a review.
It's truly heartwarming to hear that you are finding our range of activities at our Better-operated facilities enjoyable. We are thrilled that Katie was able to provide you with exceptional customer service when you reached out to us for support. Your feedback means a lot to us, and we are committed to ensuring that your experiences with us continue to be positive. Thank you again for your kind words.
Warm Regards,
Charmaine
I went to Cally gym & pool 29th march…
I went to Cally gym & pool 29th march 2024 for a bit of advise and two members of staff were very helpful their names were Sherena and Dillon
They both answered all the questions and took time to show me things about my membership very happy customer
29 mars 2024
Avis spontané
Réponse de Better - Cally Pool and Gym
Hi Pauline,
Thank you for your review.
We are so happy to hear our staff at Cally were able to assist you and we will pass your feedback to the centre!
Warm Regards
Hazal
Nice pool but choose your hours carefully
Nice pool with wide lanes, but can Cally Road please notify members when school swimming classes will be taking place?!! I say this because pretty much any time I go during weekday off-peak hours, it's heaving with school children. There's zero notice on the website/app to indicate that the pools will be packed at certain times. I'm not averse to kids having swimming lessons, but it's frustrating that these ones are always very poorly-mannered and show zero consideration towards other pool users. And that's before you even get in the pool.
The school teachers should be setting a better example, not letting the kids scream their heads off and then laugh off their unruly behaviour. There's always a struggle to even get into the centre as a massive cluster of kids perennially blocks the entrance/hallway/doorways of the reception and changing areas. Also, there aren't enough showers to go around for 20+ kids and other customers. It's not appropriate in a communal changing area either!
12 mars 2024
Avis spontané
Réponse de Better - Cally Pool and Gym
Hi,
Thank you for your review.
We are pleased to hear that you are enjoying Cally Pool however, we would not put a notice up/inform customers when swimming lessons are taking place due to safeguarding issues.
We appreciate that you may want to come at a time that is quieter so we would advise you to ask a member of our friendly concierge team when the quietest times are at the centre and they will be able to better advise you.
Warm Regards
Hazal
I recently joined the Cally gym again…
I recently joined the Cally gym again due to health reasons, the staffs especially Jack and Sherena have been exceptionally helpful and motivating me, even the online customers services staff was very friendly and helpful, I’m glad I joined here, however there is one problem that is an issue, and that is the changing rooms, and toilet, I had no idea changing room was mixed, it’s quite uncomfortable having to change with male participants, the showers and toilets walls are open from the bottom and top, it feels very unsafe to shower or use the toilets not thinking if anyone is peeping. Last Wednesday I waited more
Than 15 minutes to use the shower after swimming because there were male
Workers in-front of the showers,
I started shivering, with being diabetic I was a bit concerned for my health. This should not been allowed to do so, I have spoken to few other members who were also uncomfortable, there should be a solution for this, how can you have male female change room in same place.
14 février 2024
Avis spontané
Réponse de Better - Cally Pool and Gym
Hi
Thank you for taking the time to leave a review.
It's wonderful to see you back with us!
We are sorry to hear that you had to wait to use the showers and understand that waiting to use the showers can affect the body.
Our changing village at the Cally Pool & Gym offers individual, private and family cubicles for members to change in and private shower cubicles.
Kind Regards
Amir
Great service
17 novembre 2023
Réponse de Better - Cally Pool and Gym
Good Morning Hector,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Cally Pools. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
The manager Sherena was efficient and super friendly
The manager Sherena was efficient and extremely friendly and helpful.
The equipment was in good order.
However, the cleanliness of the space was appalling. Dirty and dusty throughout. Equipment that had not been cleaned for a considerable amount of time. This fact alone is simply inexcusable and disappointing that I have to raise it. Please do take immediate action please.
I would like to continue my membership.
The whole space needs a deep clean.
24 octobre 2023
Réponse de Better - Cally Pool and Gym
Good Evening Fred,
Thank you for your review.
We are very happy to hear that the manager at the Cally Pools was very helpful and friendly when you attended the centre. However we are disappointed to hear that the facility is unclean and not up to standard. I will pass on your feedback for the immediate attention of the centre manager so they can look into this and resolve as a matter of urgency.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
We are happy and I hope my children…
We are happy and I hope my children build them swim skills
11 septembre 2023
Réponse de Better - Cally Pool and Gym
Good Afternoon Amal,
Thank you for your review.
We are very happy to hear that your children are enjoying their swimming lessons at the Cally Pools. We hope they continue to enjoy their lessons and pass all their levels.
Kind regards,
Charmaine
Réponse de Better - Cally Pool and Gym
Good Afternoon Yun,
Thank you for your review.
We are delighted to hear that you are enjoying the Cally Pool and the facility is comfortable and relaxing when you attend for an activity. We hope you continue to enjoy this centre and the great activities they have on offer.
Overall it was a good experience
Overall it was a good experience. I would just feel more comfortable if the changing rooms weren't communal for all genders. Also, the showers are ok for a quick rinse but not for a more decent shower as there was nowhere to place what you need for that, other than the floor.
24 août 2023
Réponse de Better - Cally Pool and Gym
Good Morning Alexandra,
Thank you for your review.
We are very happy to hear that you are enjoying your membership and the great activities they have on offer at the Cally Pool & Gym. We are sorry to hear that the changing Village does not suit your needs and the showers are only suitable for a quick rinse, but we hope this does not hinder your ability to continue to enjoy the facilities.
Thank you for your feedback.
Kind regards,
Charmaine
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