I like using our local Better Gym in Cockermouth. The staff are friendly and helpful and the gym is reasonably well equipped. However the building is beginning to look a bit tired and some of the equi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCastlegate Drive, Cockermouth, CA13 9JR Cumbria, Cumbria, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Just moved gyms to Cockermouth from Penrith. Staff were very friendly and helpful, taking the time to make sure I had a full tour of the gym. Lots of rooms and equipment, although some of it seems ol... Voir plus
L'entreprise a répondu
The people on reception have been really helpful. Classes are good especially Louise and Danielle's classes which are great. A proper pilates class would be good. Also a couple more classes as some a... Voir plus
L'entreprise a répondu
Good overall... Nice experience. Quality gear. Only issues are wifi doesn't work in far room and piped music is too loud generally
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Castlegate Drive, Cockermouth, CA13 9JR, Cumbria, Cumbria, Royaume-Uni
- 03301231500
4,3
Excellent
26 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Better - Cockermouth Leisure Centre
Hi Pauline
Thank you for your review.
We are very pleased to see that the staff at Cockermouth Leisure Centre are creating a friendly atmosphere and have been able to assist you with your enquiries.
Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
I like using our local Better Gym in…
I like using our local Better Gym in Cockermouth. The staff are friendly and helpful and the gym is reasonably well equipped. However the building is beginning to look a bit tired and some of the equipment is also tired and often breaking down. I recently had difficulty contacting Better to restart my account after my evidence for NHS reduction expired. I basically had to start a new account at extra cost. I appreciate that this is a Social Enterprise Scheme and this fact influences my decision to stay with them.
18 décembre 2025
Réponse de Better - Cockermouth Leisure Centre
Hello Roland,
Thank you for taking the time to share your feedback and for rating us 4 stars.
We’re delighted to hear that you enjoy using Cockermouth Leisure Centre and that our team has been friendly and helpful.
We’re sorry to learn about the challenges you faced when renewing your account and the concerns regarding the condition of the building and equipment.
Your comments are really valuable, and we’ll make sure they’re passed on to the relevant team for review.
Thank you again for supporting our Social Enterprise mission—we truly appreciate your loyalty.
Réponse de Better - Cockermouth Leisure Centre
Hi Calum,
Thank you for your kind review!
We're happy to hear how polite the staff at the Cockermouth Leisure Centre.
It's also great to know that that you enjoy our facilities, and appreciate the cleanliness.
Warm Regards!
Kaisha
Well supported to begin a health and…
Well supported to begin a health and fitness regime. Friendly staff and convenient booking system works for me.
14 novembre 2025
Réponse de Better - Cockermouth Leisure Centre
Dear Joan,
Thank you for sharing your experience with us.
We are delighted to hear that you are enjoying your visits, and we are pleased to be supporting you on your health and fitness journey.
Great experience
Reception staff was extremely helpful and informative about the swimming lessons available, she even got my child booked on and set up an account for him.
4 novembre 2025
Réponse de Better - Cockermouth Leisure Centre
Hi Nichola,
Thank you so much for your wonderful review!
We're delighted to hear that the staff at the Cockermouth Leisure Centre have provided such a helpful and information service.
It's also wonderful to know that setting up the swimming lessons was a smooth process.
Thank you again for your kind words!
Warm Regards,
Kaisha
Very friendly and helpful staff
Very friendly and helpful staff, made it very easy to join the Leisure Centre
20 octobre 2025
Réponse de Better - Cockermouth Leisure Centre
Hi CJ
Thank you for your review.
It is great to see the staff at Cockermouth Leisure Centre have been able to assist you with the joining process.
Welcome to Better, we hope you continue to enjoy your experience with us!
Kind Regards
Amir
Just moved gyms to Cockermouth from…
Just moved gyms to Cockermouth from Penrith. Staff were very friendly and helpful, taking the time to make sure I had a full tour of the gym. Lots of rooms and equipment, although some of it seems old and there's only one place to refill water.
Also, there is only one decent mat for core or other workout uses, the others are all tiny and thin and slip on the floor. More good sized and cushioning mats would be appreciated
15 septembre 2025
Réponse de Better - Cockermouth Leisure Centre
Good Morning Penny,
Thank you for your Comments and Feedback.
I have passed on your comments to the Fitness Manager.
Kind Regards
I'm very I'm,pressed with the friendly…
I'm very I'm,pressed with the friendly & thoroughly professional service from Better.
23 août 2025
Réponse de Better - Cockermouth Leisure Centre
Hi Peter
Thank you for your review.
We are very pleased to see that you are impressed with the service provided at the Cockermouth Leisure Centre.
Thank you for choosing Better!
Kind Regards
Amir
Réponse de Better - Cockermouth Leisure Centre
Hi Carol
Thank you for your review.
We are very pleased to know that you are making the most of the facilities at Cockermouth Leisure Centre and that the staff have been helpful when required.
If you have any further enquiries, please do not hesitate to reach out!
Kind Regards
Amir
Helpful staff
Helpful staff, online joining platform easy to use. Staff were excellent at induction/ introduction session.
24 juin 2025
Réponse de Better - Cockermouth Leisure Centre
Hi Stuart
Thank you for your review.
It is great to see the staff at the Cockermouth have been able to assist when needed, and your induction was good.
We hope you can use the information learnt in the induction in your gym sessions and we hope you reach your fitness goals wth us.
Kind Regards
Amir
Had to cancel membership within 24hrs
Bought membership online only to be unable to book an induction for over a month. Should not still be selling memberships if you can’t do timely induction
16 mai 2025
Réponse de Better - Cockermouth Leisure Centre
Hi Olivia,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must be to purchase a membership and then face delays with your induction. This certainly isn’t the standard we aim to uphold.
We're currently experiencing higher-than-usual demand, and we're actively working to increase induction availability to better serve new members. That said, we completely agree that timely access is important, and your concerns are valid.
Please reach out to us directly at Customer Servicesso we can look into your specific situation and do our best to assist you with a credit for the time missed. We appreciate your patience and hope to make things right.
Kind regards,
Charmaine
Kind regards,
Great experience and amazing value
Recently rejoined after a gap since lockdown. The app makes it so easy to check in and out at the centre, see what’s on and to book classes. In only a couple of weeks I’ve done a range of different activities. They’ve all been great and it’s amazing value for money too.
30 avril 2025
Réponse de Better - Cockermouth Leisure Centre
Hi Judith,
Thank you so much for taking the time to leave such a wonderful review! We’re absolutely delighted to hear that you’re back with us, and it’s fantastic to see you actively engaging with all the facilities we have to offer. It’s especially encouraging to know that our app has been beneficial for you, making your experience smoother and more enjoyable.
We strive to provide a wide variety of activities tailored to enhance your time with us, and it’s great to hear that you’re taking full advantage of those options. Your kind words truly mean a lot to us, and we’re thrilled that you find our services to be such great value for money.
We can’t wait to welcome you back to the centre soon for more great experiences!
Best regards,
Charmaine
Friendly & helpful staff & trainers
The people on reception have been really helpful. Classes are good especially Louise and Danielle's classes which are great. A proper pilates class would be good. Also a couple more classes as some always have waiting lists.
Only down side is how busy gym gets & how cold the swimming pool water is.
28 février 2025
Réponse de Better - Cockermouth Leisure Centre
Dear Cath,
Thank you very much for your valuable feedback.
We are pleased to learn that our reception team has been supportive and that you have been enjoying the classes, particularly with Louise and Danielle. Your suggestion for the inclusion of a dedicated Pilates class is greatly appreciated, and we will certainly consider it moving forward. We acknowledge your concern regarding class availability, and we will explore options to provide additional classes in order to reduce waiting lists.
We regret to hear that the gym can become congested at times and that the pool temperature did not meet your expectations. Rest assured, we will relay your feedback to our management team to address these issues and enhance the overall experience. Thank you once again for sharing your insights with us. We look forward to welcoming you back soon.
Sincerely,
Charmaine
Great staff, nice place
Great staff, really friendly place. Gym is pretty well equipped too. Justbwish there were more benches for the free weights.
20 février 2025
Réponse de Better - Cockermouth Leisure Centre
Hi Mr Duerden,
Thanks for your review.
We are so happy to hear that the gym at Cockermouth is so well equipped and that the staff are great!
Warm Regards
Hazal
Réponse de Better - Cockermouth Leisure Centre
Hi Dr Pradumna
Thank you for your review.
It is great to see that you are enjoying your time at our Cockermouth Leisure Centre, and Graham has provided an excellent training session.
We hope you can use the information learned in your future visits to our gym.
Kind Regards
Amir
Reception Staff very friendly and…
Reception Staff very friendly and helpful, went out of their way to help.
Centre spotlessly clean.
6 novembre 2024
Réponse de Better - Cockermouth Leisure Centre
Good Evening Stephen,
I hope this message finds you well.
Thank you sincerely for taking the time to share your thoughts about your experience at the Cockermouth Leisure Centre. We are truly delighted to hear that you are enjoying your membership and the facilities we offer.
We strive to create a welcoming and positive environment, so it's particularly rewarding to hear that our staff members have made a positive impression on your visits. Their friendliness and helpfulness play a crucial role in enhancing the overall experience for our members, and I'm glad to know you have consistently encountered this level of service during your time with us. It is also wonderful to know that our well-maintained facilities have been meeting your expectations on each visit to the centre.
If you have any further suggestions or specific experiences you’d like to share, please feel free to reach out. We’re always here to help enhance your experience.
Best regards,
Charmaine
Friendly and approachable staff.
5 septembre 2024
Réponse de Better - Cockermouth Leisure Centre
Good Morning SW,
Thank you for your review.
We are very happy to hear that the staff at the Cockermouth Leisure Centre have been consistently friendly and approachable each time you attend the leisure centre. We hope you continue to enjoy your membership and the great activities available at this centre.
Warm regards,
Charmaine
Good overall..
Good overall... Nice experience. Quality gear. Only issues are wifi doesn't work in far room and piped music is too loud generally
1 août 2024
Réponse de Better - Cockermouth Leisure Centre
Hi Richard,
Thank you for your review.
We are so pleased to hear you are enjoying Cockermouth Leisure Centre and have passed your feedback about the music and WIFI to the centre!
Warm Regards
Hazal
Réponse de Better - Cockermouth Leisure Centre
Hi Gar
Thank you for your review.
We are pleased to see the team have made you feel welcome and you ate happy with the selection of facilities at our Cockermouth Leisure Centre.
Thank you for choosing Better.
Kind Regards
Amir
Réponse de Better - Cockermouth Leisure Centre
Hi Dawn
We are delighted to see that you have re-joined, and the process was straightforward. We hope you have a great time with Better and thank you for letting us know!
Kind Regards
Amir
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.