Eastern Leisure Centre brings so much value to our community! It has amazing vibes, a variety of activities, and makes you feel welcome every single time.
L'entreprise a répondu
Établissement
Changer d'établissementLlanrumney Ave, CF3 4DN Llanrumney, GB
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Lisez les avis des autres
The fitness class tutors are excellent. Most of our class are elderly, with many (such as myself) having recently undergone surgery - a hip replacement in my case. Exercises are clearly designed to me... Voir plus
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The Eastern Leisure Centre has a wide range of classes including specialist classes for people with disabilities or health issues. The staff are very friendly and helpful. Plenty of parking available... Voir plus
L'entreprise a répondu
I signed up on a monthly basis for swimming but when I booked there were 22 places available only to be told when I was in the pool that the children were coming in to have swimming lessons so we we... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Llanrumney Ave, CF3 4DN, Llanrumney, Royaume-Uni
4,6
Excellent
69 avis
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A great sports and leisure centre
For myself after a spell of ill health returning to the gym seemed difficult but after a visit to the centre it was really easy to speak with staff join classes and become a member in a very short time, and now with the group Session's i attend twice a week
21 mars 2025
Réponse de Better - Eastern Leisure Centre
Hi David,
Thank you so much for your kind review!
We're so glad to hear that your return to the gym has been a smooth and positive experience. It's great to know that our staff made you feel comfortable and helped you get started with ease. We're thrilled you're enjoying the group sessions and look forward to supporting you on your fitness journey!
Keep up the amazing work, and don't hesitate to reach out if you ever need anything.
Kind regards,
Charmaine
Réponse de Better - Eastern Leisure Centre
Hi Laura,
Thank you so much for your lovely review.
We're thrilled to hear that you had a positive experience with our staff and facilities at the Eastern Leisure Centre. We always strive to provide excellent service, and we're glad that it made an impression. We look forward to welcoming you again soon!
Kind regards,
Charmaine
Useage of pool facilities
I can not use the times in the pool to allow me to use the pool at 1830
1 mars 2025
Réponse de Better - Eastern Leisure Centre
Hi Julie,
Thank you for your feedback! I’m sorry to hear that you’re having trouble with the pool schedule at the Eastern Leisure Centre. I completely understand how important it is to have flexible access, especially if the 18:30 time isn’t available for you.
Could you please provide more details about the issue? Is it that the pool is not open at that time, or are there restrictions preventing you from using it at 18:30? If there’s something we can do to adjust or better communicate the schedule, we’d love to help make it easier for you.
Your experience is important to us, and we want to ensure that our pool times work for all members. Let us know how we can assist you further!
Kind regards,
Charmaine
It’s an amazing place to go to I would…
It’s an amazing place to go to I would recommend other people to go there
28 février 2025
Réponse de Better - Eastern Leisure Centre
Hi Connor
Thank you for your review and your recommendation.
We are very pleased to see you are having an amazing experience at the Eastern Leisure Centre!
Thank you for choosing Better.
Kind Regards
Amir
Great Gym & Classes
Never used gym or classes previously.
Found the staff more than helpful and the facilities plentiful. Many classes to choose from at different levels
Gym plenty of equipment and assistance
Very clean in all areas, nice cafe area extremely friendly helpful staff
20 février 2025
Réponse de Better - Eastern Leisure Centre
Hi CR,
Thank you so much for your thoughtful review!
We're thrilled to hear that you had a positive experience with us, especially as a first-timer. It's great to know that our staff, facilities, and classes have made your fitness journey enjoyable. We take pride in maintaining a clean and welcoming environment, and we're glad you felt that throughout your visit. We look forward to seeing you back in the gym and hope you continue to enjoy all the classes and amenities we offer!
Kind regards,
Charmaine
My experience with the staff and the…
My experience with the staff and the customer service was brilliant.
12 février 2025
Réponse de Better - Eastern Leisure Centre
Hi Cynthia,
Thank you so much for your kind words.
We're very happy to hear that you had a great experience with our staff and customer service. We truly appreciate your feedback and look forward to welcoming you back soon!
Warm regards,
Charmaine
Its a great experience for me
Its a great experience for me. Mentor is very nice and the people are so nice as well.
14 janvier 2025
Réponse de Better - Eastern Leisure Centre
Hi Crisela
Thank you for your review.
It is wonderful to see you are having a great experience at the Eastern Leisure Centre and the Mentor and fellow members are adding to your positive experience at the centre.
Thank you for choosing Better.
Kind Regards
Amir
Returning to exercise
My wife and I attend various fitness classes at Eastern. The instructors are always very helpful and encouraging- they’ve made returning to exercise a pleasurable experience for us both.
10 janvier 2025
Avis spontané
Réponse de Better - Eastern Leisure Centre
Hi,
Thanks for your review.
It is fantastic to hear that you and your wife are enjoying the classes at Eastern!
Warm Regards
Hazal
Staff were friendly upon arrival and…
Staff were friendly upon arrival and cleanlineess of Facilities were emaculate.
8 janvier 2025
Réponse de Better - Eastern Leisure Centre
Hi Nick
Thank you for your review.
We are very pleased to see you have had a great experience at the Eastern Leisure Centre and you have had the opportunity to meet the centre staff, please do not hesitate to reach out if you have any enquiries.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Réponse de Better - Eastern Leisure Centre
Hi Rosalind
Thank you for your review.
It is great to see the Better staff have been able to provide a great service and you are happy with the response!
We hope you enjoy your experience at the Eastern Leisure Centre.
Kind Regards
Amir
Staff at the centre are wonderful x
9 octobre 2024
Réponse de Better - Eastern Leisure Centre
Hi Rachel
Thank you for your review.
We are very pleased to see you have had the chance to meet the centre staff and they have been able to create a wonderful experience for you!
Thank you for choosing Better.
Kind Regards
Amir
Love this centre,it’s got…
Love this centre,it’s got everything,great facilities,knowledgeable staff and a lovely cafe
18 septembre 2024
Avis spontané
Réponse de Better - Eastern Leisure Centre
Good Evening Rosemary,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent review.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Eastern Leisure Centre. Your feedback about the staff being amazing is truly heartwarming.
We are committed to providing exceptional service and creating a welcoming environment for all our members. Your positive experience is a testament to our dedication.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with a top-notch experience at the leisure centre.
Warm regards,
Charmaine
Very good enjoyed every minute staff…
Very good enjoyed every minute staff were brilliant and vrty helpful, I would recommend this to every one.
11 septembre 2024
Réponse de Better - Eastern Leisure Centre
Hi,
Thanks for your review.
We are pleased to hear that you have enjoyed every minute of your experience at Eastern Leisure Centre.
Warm Regards
Hazal
Réponse de Better - Eastern Leisure Centre
Hi Anne
Thank you for your review,
We are very pleased to see you are getting what you want and have met the our lovely centre staff!
Please do not hesitate to ask them for support in the future if needed.
Kind Regards
Amir
Great swimming lessons
Excellent staff who were very accommodating to my son who was a little nervous on his first lesson.
22 mars 2024
Réponse de Better - Eastern Leisure Centre
Hello Rachel,
I hope this message finds you well. I wanted to take a moment to express my gratitude for your wonderful review. Your kind words mean a lot to us and motivate us to continue providing excellent services.
I am thrilled to hear that the staff at Eastern Leisure Centre went above and beyond to make your son's first swimming lesson a success. We understand that it can be nerve-wracking for children to try something new, especially when it involves water. Therefore, we are pleased to know that our team was accommodating and patient with your son, making him feel comfortable and safe during the lesson.
We genuinely hope that your son enjoyed his time at the swimming lesson and will look forward to attending future lessons. Thank you once again for your review and for choosing Eastern Leisure Centre. We appreciate your business and look forward to serving you in the future.
Best regards,
Charmaine
Just about better than nothing.
Since being taken over by better, everything has gone downhill. Public swimming sessions have been sidelined, chopped and changed in favour of money spinners. The changing rooms are dirty and in need of a good clean. Hairdryers are broken for months on end.
16 février 2024
Avis spontané
Réponse de Better - Eastern Leisure Centre
Hi Stanley
We are very sorry to hear you feel everything has gone downhill.
We appreciate your feedback and your review has been passed on to the General Manager to look into.
I hope this helps
Kind Regards
Amir
dirty changing room
18 janvier 2024
Réponse de Better - Eastern Leisure Centre
Good morning GH and thank you for sharing your feedback with us.
We understand how important cleanliness and hygiene are, especially when it comes to leisure centres. We are sorry to hear that your recent experience at our Leytonstone leisure centre did not meet your expectations. As a company, we take pride in our customer service excellence and well-maintained facilities, and we are disappointed that we fell short in your case.
Please know that we appreciate your feedback, and we are taking your comments seriously. We will immediately escalate your concerns to the centre manager, who will investigate the points you have raised and take appropriate action. We will also ensure that a deep clean of the areas mentioned is carried out as soon as possible.
Thank you again for your feedback and for giving us the opportunity to address your concerns. We hope to have the opportunity to serve you better in the future.
Sincerely,
Charmaine
Réponse de Better - Eastern Leisure Centre
Good Afternoon Murad,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Eastern leisure centre. We are also proud to hear that our staff have been friendly and welcoming. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
Eastern leisure centre
Very helpful staff, friendly, informative, great knowledge and are approachable at any time
12 décembre 2023
Réponse de Better - Eastern Leisure Centre
Hi
Thank you for taking the time to leave our Eastern Leisure Centre staff a review
We are very happy to see you are enjoying your time with Better alongside the team.
We hope this continues!
Kind Regards
Amir
Paid membership but not accessible to me
I had paid for a membership but never was able to access the membership in any way possible so I was wondering if I could cancel my membership and get a refund or not
27 novembre 2023
Réponse de Better - Eastern Leisure Centre
Hi Simon,
Thank you for your review.
I have checked and can see you in contact with our customer service team who should be able to assist you with your query.
Warm Regards
Hazal
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