Been coming for a little while now. Absolutely love the classes. Always such a great experience and the staff are always friendly and happy to help, which was something other centres lacked. Always lo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementDartmouth Road, SE23 3HZ London, GB
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Lisez les avis des autres
Staff are so kind, helpful and friendly. Facilities are clean and tidy. Family friendly and inclusive environment. Really enjoying the women's only fitness class. More of these at forest hill pools pl... Voir plus
L'entreprise a répondu
New member and so far have not been able to book a single aquafit class always fully booked or on a wait list and then by the time a slot becomes available its gone. Please add more classes as theres... Voir plus
L'entreprise a répondu
It was my very first visit and receptionist made me very welcome and explained where I needed to go, lockers, etc. In gym Matt kindly went round each piece of equipment explaining how and what they d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Dartmouth Road, SE23 3HZ, London, Royaume-Uni
4,1
Bien
89 avis
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Swimbes is not worth the price tag
My review is for Better’s swimming course for infants ‘swimbes’. Booking the course was difficult as the website is not intuitive for locating and booking these courses. It is extremely unclear upon booking what you’re signing up to. As it turns out you have to provide 20 days notice in order to cancel the next batch of 4 lessons. The lessons themselves are fine but overpriced for what you get - half an hour of the use of a few little toys, repetitive games/songs week on week, and a generic approach to your little ones interaction in the water. There is no assessment of whether each individual baby may be ready for more progression in the water - it’s just the same sort of thing over and over again. 4 sessions are more than enough - you can just take your LO to a family swim session after this. My advice is to make sure to cancel the DD soon after you book!
To note I have no issue with the staff or pool - I think it’s Better’s website and pricing that is the main issue.
25 mars 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Good Afternoon,
Thank you for your review!
We advertise on our website that our swimbies courses are mainly for building your little one's confidence in the water.
As swimmers progress to Foundation level and above, sessions become more structured, focusing on developing key skills amongst other pupils of a similar ability.
We greatly appreciate your comments regarding the lessons' feeling repetitive and generic, and we're more than happy to raise this with the wider team for further review.
We’re also saddened to hear that you feel the lessons have not provided value for money.
Thank you for your feedback!
Warm Regards,
Kaisha
Brilliant physical and mental wellbeing result
Brilliant and excellent support from my personal trainer Alex. The premises has wonderful facilities to support your physical health and wellbeing. Had a chance to pick on what was well suited and worked for me. I've registered with Better for more good lifestyle choices. Lost targeted weight and helped with my mental health too.
19 mars 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Chitalu,
Thank you for your amazing review!
We're so delighted that you've received such excellent support from your personal trainer, Alex.
It's also great that you appreciate the wonderful facilities we offer at Forest Hill Pools, and how they've helped to support physical health and mental wellbeing.
We're pleased that you became a member with us to improve on your good lifestyle choices, and we're here to support you along the way.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
The care and attention I was shown by…
The care and attention I was shown by Alex during my cardiac rehab sessions was amazing. Communication through all points of my journey was clear and professional and nothing was ever too much. He offered reassurance when I was apprehensive and firm when I need a virtual kick up the bum. He has changed my life for the better and this arbitrary w is truly valuable and life changing for those who participate in the scheme.
19 mars 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Kate,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Forest Hill Pools.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received from Alex.
Warm Regards
Hazal
The staff at Forest Hill are extremely…
The staff at Forest Hill are extremely friendly and very helpful
15 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hello William,
Thank you for your 5-Star review.
We’re thrilled to hear that you’re enjoying your time at Forest Hill Pools and that our team has been friendly and helpful to you.
Kind regards
Great experience at Forest Hill Pools
Great experience at Forest Hill Pools. I really enjoy the classes they provide at the gym. The staff are friendly and enthusiastic.
14 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hello Sarah,
Thank you for your 5-Star review.
We are delighted to hear that you are enjoying the fitness classes and the friendly, enthusiastic atmosphere at Forest Hill Pools.
Kind regards
Réponse de Better - Forest Hill Pools
Hi Rebecca
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Forest Hill Pools.
It is also great to know that the staff are creating a brilliant atmosphere and keeping the facilities clean and tidy!
Kind Regards
Amir
Great experience
Nice leisure centre, lovely staff. Gym is neat and tidy, very helpful members of staff.
14 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Hanna,
Thank you so much for your kind review!
We’re really pleased to hear that you find the atmosphere at our Forest Hill Pools centre so welcoming.
It's great to know that you also appreciate the cleanliness of our gym facility and find the area neat.
It’s especially that our team has been very helpful, as well as our members.
We truly appreciate your feedback and look forward to seeing you again soon!
Warm Regards,
Kaisha
Réponse de Better - Forest Hill Pools
Thank you so much for sharing your valuable feedback with us, Liliana.
We are delighted to hear that our Forest Hill Pools location and staff meet your expectations.
We truly appreciate it when our team's efforts to provide excellent customer service are recognized and valued.
Kind Regards
Very welcoming staff and user friendly…
Very welcoming staff and user friendly gym
14 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Leah
Thank you for your review.
It is great to see that the staff at Forest Hill Pools are creating a welcoming atmosphere and that you are enjoying the gym!
We hope your experience continues!
Kind Regards
Amir
Really great class with precision…
Really great class with precision teaching. Many thanks!
13 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Susan
Thank you for your review.
We are glad to see you enjoying the fitness classes at Forest Hill Pools.
We hope you are also making use of the other facilities available, such as the swimming pool and gym!
Kind Regards
Amir
help signing up
I was struggling to sign up to swimming lessons using the app. I popped into the centre and the receptionist Esther was really helpful and paitent with me. I've not managed to sign up my 2 children to weekly swimming lessons. Very helpful.
12 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Lexi
Thank you for your review.
It is great to see that Esther has been able to help you sign your children up for swimming lessons, providing wonderful customer service!
We hope your children enjoy the swimming lessons, and if you have any further questions, please let us know.
Kind Regards
Amir
NEED TO DO BETTER!
The swimming lessons are fine. In fact, I would give them 4 stars. However, the lessons are advertised at +-£38 per month. When you go to pay, you have to set up a direct debit and an additional month's cancellation fee (yes, they charge you to set up a direct debit). These hidden costs come to over £90. As a family struggling with the cost of living, I think this is absolutely unacceptable and we could have used that money for a school activity that that costs a fraction of the price. YOU NEED TO DO BETTER!
9 janvier 2026
Réponse de Better - Forest Hill Pools
Hi Greg,
Thank you for sharing your feedback with us!
We're sorry to hear that you feel this way regarding the registration fees to our swimming course.
Please note that we detail this information in our Terms and Conditions.
You can use the following to locate our T&Cs about the Month In Hand fee:
https://www.better.org.uk/legal-policies/terms
The initial payment is usually broken into three sections:
*Pro-rata payment - Calculated from the day you sign up to the first Direct Debit payment. This will be higher or lower depending if your first payment is due in the month you register the lessons
*Month In Hand Fee - Non-refundable payment that is taken during your registration. This is equal to the Direct Debit amount, and will extend your lessons by a month based on your cancellation date.
*Joining Fee - This is a £12.50 fee that all members have to pay when purchasing a Membership paid for by Direct Debit.
Thank you again for sharing your feedback on this!
Warm Regards,
Kaisha
Staff friendly and helpful very…
Staff friendly and helpful very welcoming I look forward to further visits
14 janvier 2026
Réponse de Better - Forest Hill Pools
Hi Chanel,
Thanks for your review.
We are so pleased to hear that the staff at Forest Hill Pools have been so friendly and welcoming!
Warm Regards
Hazal
Forest Hill Pools is a well run club…
Forest Hill Pools is a well run club with great staff
7 janvier 2026
Réponse de Better - Forest Hill Pools
Hello Rupert,
Thank you very much for your 5-star review.
We are delighted to know that you are enjoying the facilities at Forest Hills Pools.
Kind Regards
Best thing that happened to me after…
Best thing that happened to me after being referred by my GP is joining Better at Forest Hill, Jordan helped me choosing the right exercises that really helped my wellbeing and is very helpful, so are the other team members.
Very happy with the place.
15 décembre 2025
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Dharen
Thank you for your review.
It is great to see you are enjoying the Healthwise scheme, and the staff at Forest Hill Pools are assisting you on your journey!
We hope you reach your health and fitness goals with us, and we will be sure to pass your feedback on.
Kind Regards
Amir
great swimming pool in Forest Hill
Forest Hill Pools is great , I use the pool a lot , always good value and a nice swim. Wish the vending / food options were more healthy but great apart from that .
4 décembre 2025
Réponse de Better - Forest Hill Pools
Hi Dan,
Thank you for your lovely review!
We’re really pleased to hear you enjoy swimming at Forest Hill Pools, and find them good value.
We'd also like to thank you for your feedback regarding the available food options; we’re always open to reviewing and improving these where possible.
Warm Regards,
Kaisha
HIIT class repeatedly cancelled!
HIIT class repeatedly cancelled!! Around 6 times in recent weeks. Plus there are not enough pilates classes ! HIIT classes should be extended to 45 mins.
Just as I received an acknowledgement of receipt of my review: The HIIT Class has cancelled again today 24/11 !!
21 novembre 2025
Réponse de Better - Forest Hill Pools
Hi Annette
Thank you for your review,
We are very sorry to hear about your experience at Forest Hill Pools and for the inconvenience caused by the class cancellations.
We have passed your feedback on to the General Manager to review, and we hope you have been able to enjoy the facilities available at the centre.
Kind Regards
Amir
Réponse de Better - Forest Hill Pools
Hi Mercedes
Thank you for your review.
We are very pleased to see you are having an all round excellent experience at Forest Hill pools and we will pass your feedback on!
Kind Regards
Amir
No response to email & telephone…
No response to email & telephone questions.
Query resolved by personal visit to Forest Hill and conversation with the manager.
29 octobre 2025
Réponse de Better - Forest Hill Pools
Hi Sean
Thank you for your review.
We apologise for the lack of response to your enquiry, but we are glad to hear that the staff at the centre were able to assist you in resolving the matter.
Kind Regards
Amir
Forest Hill pools
I was referred to this gym through my GP due to my health condition, and it’s honestly been one of the best decisions I’ve made. From day one, the staff have been friendly and welcoming, and I always feel supported whenever I’m there.
The gym itself is a great size, never feels overcrowded and it’s always kept clean and well maintained. I want to mention Georgia, who has been so supportive and understanding since I joined. She’s helped me build a programme that suits my needs perfectly, and after three months, I’m already seeing real results.
I’d definitely recommend this gym to anyone, especially if you’re looking for a supportive environment.
27 octobre 2025
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Ricky,
Thank you so much for taking the time to share your experience!
We’re delighted to hear that your referral to our Forest Hill Pools Centre has made such a positive difference in your health and wellbeing.
It’s wonderful to know that you’ve felt supported and comfortable during your journey with us.
We're also thrilled to hear that the support and guidance from our Centre staff have helped you achieve such great results.
Keep up the fantastic progress, and we look forward to continuing to support you on your fitness journey!
Warm regards,
Kaisha
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