We visited the Fulwood Leisure Centre pools and were very impressed with the cleanliness. The swimming pool was nice and warm. The changing rooms were spacious and clean. The staff were all incredibly... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBlack Bull Lane, PR2 9YA Fulwood, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Employing the right people Shiela at Fulwood leisure centre Preston made me feel welcome . She was empathetic , sympathetic and charming. She went above and beyond to make me feel comfortable. What a... Voir plus
L'entreprise a répondu
Great staff. Super friendly and helpful. Gym kit is always clean, functioning and plenty of machines available off peak. Class availability is disappointing- would love to see a wider range of classes... Voir plus
L'entreprise a répondu
The gym looks really nice on first appearance but on using the rowing machines all the foot straps keep coming loose and so your foot hurts, the tv links do not work on the bike machines which have th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Black Bull Lane, PR2 9YA, Fulwood, Royaume-Uni
3,9
Bien
47 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fulwood Leisure Centre
We visited the Fulwood Leisure Centre pools and were very impressed with the cleanliness. The swimming pool was nice and warm. The changing rooms were spacious and clean. The staff were all incredibly helpful and approachable.
18 août 2026
Réponse de Better - Fulwood Leisure Centre
Hi there,
Thank you for your wonderful feedback! We're delighted to hear that you were impressed with the cleanliness of the facilities at Fulwood Leisure Centre.
It's great to know that you enjoyed the warm swimming pool, spacious and clean changing rooms, and that our team made a positive impression with their helpful and approachable service. Creating a welcoming and enjoyable experience for our customers is something we take great pride in.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Employing the right people Shiela at…
Employing the right people Shiela at Fulwood leisure centre Preston made me feel welcome . She was empathetic , sympathetic and charming. She went above and beyond to make me feel comfortable. What a Gem , I feel blessed to have met her. Thank you.
3 août 2026
Réponse de Better - Fulwood Leisure Centre
Hi Cecil,
Thank you for your wonderful 5-star review.
We're delighted to hear that Sheila made such a positive impression during your visit to Fulwood Leisure Centre. Providing a warm, welcoming, and supportive experience for our customers is incredibly important to us, and it's fantastic to know that Sheila's empathy, kindness, and dedication helped you feel comfortable and valued.
We'll be sure to pass your lovely comments on to Sheila. Your feedback will mean a great deal to her, and we're proud to have team members who go above and beyond for our customers.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
Disgusting pool.
It was absolutely disgusting in the pool, I went in there and saw a USED PLASTER which was really gross. Would not recommend.
4 août 2026
Avis spontané
Réponse de Better - Fulwood Leisure Centre
Hi Mara,
Thank you for your review!
We're sorry to hear that you've experienced issues with the cleanliness of our pool space, and we're more than happy to share your feedback with the team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Réponse de Better - Fulwood Leisure Centre
Hi Pauline,
Thanks for your lovely review!
We are so pleased to hear that you are enjoying Fulwood Leisure Centre!
Warm Regards
Azaria
Keith at fulwood leisure centre
Keith at fulwood leisure centre, very helpful and sorted everything out for me, great staff and friendly
19 juillet 2026
Avis spontané
Réponse de Better - Fulwood Leisure Centre
Hi Jan,
Thank you for taking the time to leave your feedback.
We're so pleased to hear that Keith was able to help resolve your query. We'll be sure to pass your kind comments on to him, and we're sure he'll appreciate the recognition.
Thank you again for your support, and we hope to welcome you back soon.
Kind regards,
Suheera
Not good.
Not enough equipment in the gym. Sauna and steam room was smelly. Will be cancelling membership.
15 juin 2026
Réponse de Better - Fulwood Leisure Centre
Hi George,
Thank you for your review!
We appreciate your feedback regarding the cleanliness of our health suite and the available equipment in our gym space.
We're more than happy to share this with the team for further review.
We're saddened to hear that you're now cancelling your Membership due to the issues raised, as we would've loved the chance to improve on this.
Thank you again for your review!
Warm Regards,
Kaisha
Friendly helpful staff
Fruendly helpful staff. Good aqua session. Lots of choice of activities. For an old person, the initial registration process was difficult but Sheila helpex me through it
1 juin 2026
Réponse de Better - Fulwood Leisure Centre
Hi Whiteside,
Thank you for your kind review of Fulwood Leisure Centre!
It's brilliant to hear you're enjoying the aqua sessions and finding the range of activities great. We want every member to feel comfortable using our facilities, and we're sorry the initial registration process felt tricky. Your feedback has been shared with the team as we're always looking for ways to make things easier.
We hope to see you back at Fulwood very soon!
Warm Regards,
Abdus
Great facilities at the leisure centre.
15 mai 2026
Réponse de Better - Fulwood Leisure Centre
Hi Mrs Bolton,
Thank you for your amazing review!
We're delighted that you find our facilities great at our Fulwood Leisure Centre.
We also greatly appreciate your 5-star reward.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Improved facilities and helpful staff…
Improved facilities and helpful staff with range of different classes .
16 avril 2026
Réponse de Better - Fulwood Leisure Centre
Hi MM,
Thanks for your review.
We are so pleased to hear that you are enjoying your time at our Fulwood Leisure Centre!
Look forward to seeing you again
Warm Regards
Tom
Réponse de Better - Fulwood Leisure Centre
Hello
Thank you for your 5-Star review.
We are delighted to know that you found the baby changing facilities at The fulwood Leisure centre to be clean and accessible.
We hope to see you again soon.
Kind regards
Great Instructors… Until You Mute Them
I signed up to Fulwood Leisure Centre believing I was joining a place that values good instructors and engaging classes. Unfortunately, I’ve since learned that instructors are no longer allowed to use their own music and are instead forced to use a centrally approved app the centre has bought into.
This decision fundamentally damages the quality of classes. Music isn’t a minor detail in spin and fitness sessions — it’s central to motivation, atmosphere, and performance. Many instructors spend years curating playlists that suit their style and their members. Replacing that with a generic, locked-down platform strips classes of personality and energy.
The explanation given about “music licensing” feels disingenuous. Instructors who already use legally licensed music are being blocked regardless, while members are left with a one-size-fits-all solution that prioritises cost-cutting over experience.
If this change had been made clear before joining, I would have thought twice. Removing creative freedom from instructors will inevitably push good ones away — and members will follow.
Very disappointing direction for a community leisure centre.
30 janvier 2026
Avis spontané
Réponse de Better - Fulwood Leisure Centre
Hello Steve,
Ticket reference number (6017391)
Thank you for taking the time to share your concerns, and I’m really sorry to hear that you’re disappointed with the recent changes to the music policy for our classes. We genuinely appreciate how important music is in creating the right energy, motivation, and atmosphere—especially for spin and high‑intensity sessions.
This change is necessary because streaming services like Spotify or Apple Music are licensed for personal use only and cannot legally be used in commercial settings - including on our premises. Non-compliance can result in a fine.
Power Music, is the world’s No. 1 source for workout music, and gives our instructors access to over 10,000 songs, while also providing them with the option to use pre-mixed and custom-mixed playlists and make tempo changes. Many UK gym and leisure operators use it for its flexibility and to enhance class engagement and enjoyment - at no cost to instructors.
As a charitable social enterprise, we need to manage our costs for long term sustainability. Moving to Power Music helps us meet our responsibility to protect services and safeguard colleagues.
If you have any further questions or would like to discuss this in more detail, please do not hesitate to get in touch.
Good, but BEWARE
Swim and Gym facilities are good and have recently been refurbished. Membership prices are competitive and good value. Staff are friendly and helpful.
My neutral 3 star rating is due to the car park which is managed by an external company, Creative Car Parks.
On appointing this company to manage their car park the Leisure Centre did not put any safeguards in place to protect their customers, other than extensive signage around the centre and car park.
BEWARE if you do not apply for a permit or make an error entering your car registration you will be fined £60-£100 making your visit extremely expensive.
The Leisure Centre is unable to get PCNs cancelled, although they did manage to get mine reduced. Still expensive though considering parking should be free for customers.
This rogue car park company ignore appeals and threaten legal action if you don't pay up.
Proof that you are a paying customer of the centre is not sufficient have the PCN cancelled. (See their reviews on Trust Pilot and their own website)
So my advice is ... make sure you register for a permit AND take a photo of the permit ... technology can fail as well as us humans!
Other than that ... enjoy your visit.
21 novembre 2025
Avis spontané
Réponse de Better - Fulwood Leisure Centre
Hello Customer,
Thank you very much for your 3 -Star review, and your comments and feedback.
We are sorry to hear about your experience with Creative Car Parks.
Kind regards
Friendly, well organized & easy to plan activities.
Friendly & well trained staff made my first visits to the gym welcoming & easy to navigate. The facilities are very well laid out and clean. I swim so enjoy the multiple starting times & the initiative to blend lanes in circular swimming so everyone no matter their speed level can find a group that suits. Thank-you to Better Health UK at Fulwood, Preston for replacing the struggle to stay fitter on track with service with a smile.
14 janvier 2026
Réponse de Better - Fulwood Leisure Centre
Hi Julie,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Fulwood Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
Réponse de Better - Fulwood Leisure Centre
Hi Richard,
Thanks for your review.
We are so pleased to hear that you are enjoying Fulwood Leisure Centre!
Warm Regards
Hazal
Excellent induction
Excellent induction.
Realistic goals.
Comfortable gym for a newcomer.
26 novembre 2025
Réponse de Better - Fulwood Leisure Centre
Hi Carol,
Thank you for your incredible feedback!
We're thrilled to hear that you've had a positive induction at the Fulwood Leisure Centre.
It's also great that you've been set realistic goals, which has contributed to your comfortability as a newcomer at the Gym.
Warm Regards,
Kaisha
Great staff, availability of classes disappointing.
Great staff. Super friendly and helpful. Gym kit is always clean, functioning and plenty of machines available off peak. Class availability is disappointing- would love to see a wider range of classes and more availability- especially evenings and weekends. Great for those who don’t work during the day, but not so good for people who do 9-5.
11 novembre 2025
Réponse de Better - Fulwood Leisure Centre
Hi Heather
Thank you for your review.
We are very pleased to see you are enjoying the facilities at Fulwood Leisure Centre when you are able to use them and it is great to know the staff are creating a friendly atmosphere for all members.
We also appreciate your feedback regarding the classes and we will pass this on to the management team to review.
Kind Regards
Amir
All the staff were very helpful
13 septembre 2025
Réponse de Better - Fulwood Leisure Centre
Hi Jag
Thank you for your review.
We are pleased to see that the staff at Fulwood Leisure Centre were able to assist with your enquiries. If you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
I joined last week and am really…
I joined last week and am really enjoying it up to now. The only negatives would be the pool is a bit too cold, also the is a lack of classes in the evening for working people. Classes seem to be more tailored to daytimes which is disappointing.
17 septembre 2025
Réponse de Better - Fulwood Leisure Centre
Hello Rachel,
Thank you so much for your comments and feedback.
we've taken your thoughts into consideration and shared them with the center.
Excellent services Carlene their…
Excellent services Carlene their customer service representative was excellent
23 août 2025
Avis spontané
Réponse de Better - Fulwood Leisure Centre
Hi Ilyas,
Thank you so much for your kind words!
We're thrilled to hear that you had an excellent experience with our services. Carlene will be especially happy to know she made such a positive impression—she truly goes above and beyond for our customers. We look forward to serving you again soon!
Kind regards,
Charmaine
Réponse de Better - Fulwood Leisure Centre
Hi David
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Fulwood Leisure Centre and are pleased with the service provided!
Kind Regards
Amir
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.