Better - Glass Mill Leisure Centre Avis 

The Customer Service Agents are very polite and friendly. Lovely when I'm going to the gym on a ruff day being met with Care, Kindness and Welcoming Staff.
I have given 4 stars as See that this branch deserves some upgrades in terms of the Swimming, Sauna & Gym Spaces.

From a Valuable Customer

Great team with nice experience

If you want to learn to swim - see Coach Michael.

I signed up for the Black Tri Tribe Triathlon not knowing how to swim. A year of hard graft with Michael soon solved that. Each lesson wasn’t just about finishing - it was about representation, proving that swimming and triathlon should be inclusive spaces.

Michael understood that mission. He built my technique, confidence, and my belief. His dedication and energy pushed me to be better every session.

Crossing that finish line was more than a personal goal - it was a shared victory. Big up Coach Michael - he doesn’t just coach athletes, he empowers communities to rise.

Terrible experience with this company and the Swimbies lessons we paid in advance for at Glass Mill in Lewisham.

The teacher Mark turned up about 5 times then said he was going on holiday and Better didn’t bother finding a replacement even though the class was really popular.
We turned up 4 times along with other parents and toddlers only to find out it had been cancelled when we got there.
Even when the classes were supposed to start again on Marks return in October he had mysteriously vanished and once again no one was there to run the class. Just parents and toddlers standing around lost, wandering what was going on, waiting for a class that was never going to happen.

I applied for a refund but so far have heard nothing back.

Really angry that both Swimbies and Better treated us in this way and my son too who was really enjoying his lessons.

I’ve made use of this centre on and off since it’s opening it is kept clean and the facilities are good I usually attend pump classes and make use of the gym . Staff are friendly and helpful this makes a great atmosphere.

Big improvements with new management in a short period of time
Cleaner clear signage reminding customers to REMOVE outdoor shoes
Shoe racks installed
Exciting developments
Thank you keep going!
Customer service so delightful

The health coach was very reassuring, encouraging and informative about my specific situation with my health and devised a tailored exercise plan. I received great advice and encouragement to get me started on my fitness journey. I’m feeling more confident and am finding the gym experience really fulfilling.

I completed the HealthWise programme with Alex at Glass Mill. He is a fantastic instructor; always positive and very motivational. I am very pleased with my experience.

I have been a client at Glass Mills as part of the Healthwise programme for the past 3 months and have been delighted with all the staff I have been in contact with. Georgia who gave me my initial assessment takes the Healthwise Circuits class and is very knowledgeable, helpful and encouraging. Her classes are tailored to the individual and are challenging and fun in equal measures. Morgan interviewed me as a follow up after my first month and walked around the gym with me asking if I needed help with any of the equipment and then showed me how to correctly use any I was unsure about. I see them both around the site and they always both offer encouragement and support. They're a great team.
I must also say that all the other Better staff at Glass Mills have been extremely helpful Tommy the P.T has offered tips and advice with training and Latesha on the front desk has been most helpful in the event of any issues I have had, from gaining entry to booking classes at multiple Better sites. It's nice to be greeted by name every time I arrive to train or attend classes and I always look forward to going to Glass Mills.

Im enjoying my time at better health. The kindness of staff
The availability of evening fitness classes
The hard work the staff are doing in making availability for fitness workshops in the evening
There is been more women staff now which is great
Its been lovely so far, thanks for giving me a warm welcome to better health

The HealthWise programme in Lewisham is amazing. I saw Alex and found him to be so patient, calm and reassuring. I now love visiting the gym and have made some good friends along the way. Big thanks to Alex.!!!

The HealthWise Programme is great. Alex is a great instructor and makes the class fun and inclusive. Top marks!!

Happy with your instructors and other staff in your Lewisham London SE13 7FT branch.

As a Healthwise member, I have had the pleasure of being supported by Georgia, who takes interest in you as a person . Her warm and friendly and inclusive approach has motivated me to try new activites as well as continuing with the classes I enjoy.
Thank you Georgia.

Healthwise classes with Georgia are great. She tailors the class for all abilities and that added touch of good music also makes them fun. Never thought I would look forward to a circuit class each week!

Healthwise with Georgia is great. Georgia is a godsend and could definitely work in some kind of higher-level capacity for health system. She is way more useful than just physios or doctors as she is incredibly knowledgeable re all kinds of conditions and practical lived reality and what works/doesn't. She gave me advice re possibly looking into hEDS which was bang on. Thank you!

I arrived stressed and frustrated regarding the website error. However staff member Letticia was above and beyond calm professional and quickly sorted out the problem.
She took time to listen patiently and her calmly demeanor and respectful manner helped a situation that was highly upsetting.
Thank you!

I bought the Junior Flex Membership thinking it gave access to gym sessions (as the website suggested), but when I arrived, the receptionist told me I had to pay an extra £15 + another £5 just to use the gym—something that wasn't clearly stated online when I signed up.

She then refused to let me in and sent me home, making the entire experience awkward and uncomfortable, especially since I was just trying to access what I thought I paid £17.59 online for.

I understand that sometimes sessions cost extra—but if that’s the case, it should be made crystal clear before you take someone’s money. I was misled, and now as the account says they'll be charging me £5/month starting August, even though I haven’t used the membership at all. I cannot even cancel my membership until a month has passed.

I emailed them 5 TIMES from my personal email asking for a refund and to cancel the membership before the renewal and refund the money I paid on the same day. No acknowledgement. Just sent an automatic email to each. It’s been a week. No refund. No help. Just silence.

At this point, I feel scammed. I don’t want to pay more, I haven’t used the gym, and I just want to cancel and get my money back.

If I don’t hear from them before August, I’ll be contacting the right systems and disputing the charge through my bank.

AVOID BETTER UK — especially if you’re a young person, student, or someone new to memberships. They do not communicate, and the experience has been nothing but stressful.

Will update this review if they ever respond.

___

UPDATE: After posting this review, Better UK responded and issued a full refund within a few days. While the initial experience was frustrating and could’ve been avoided with clearer communication, I appreciate the resolution. Hopefully this helps others and encourages more transparency moving forward.

T. Athukorala

The ladies changing room is not very clean. The whole place is rather grubby and needs a good clean. Even the lift doors are dirty