Top marks! I booked my kids in and decided last minute to join them. Despite there being no availability on the system, the boat had room (luckily) and the team was flexible enough to get me involved.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementStation Road, EN9 1AB Waltham Cross, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
lovely staff, clean facilities, great place to eat and have coffee after. Wide range of activities on offer, easy to book on the app
L'entreprise a répondu
We had a great time at Lee Valley as a family of adults doing a white water rafting experience day. I have to say it’s not for the faint hearted, you need to be reasonably fit and able and be happy be... Voir plus
L'entreprise a répondu
My wife went along to the centre for a rafting course and was told parking was included as she was a customer. She put in her car details to the machine only to then get a parking penalty. We contac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Lee Valley White Water Centre is operated by Better, a charitable social enterprise, working in partnership with Lee Valley Regional Park Authority. Lee Valley White Water Centre offers thrilling adventures, from white water rafting to kayaking and open water swimming. Prefer to relax? Enjoy the action from Brew Street Kitchen & Bar or The Taverner on The Terrace.
Coordonnées de contact
Station Road, EN9 1AB, Waltham Cross, Royaume-Uni
4,4
Excellent
12 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Open Water Swim worth a look
lovely staff, clean facilities, great place to eat and have coffee after. Wide range of activities on offer, easy to book on the app
23 août 2026
Réponse de Better - Lee Valley White Water Centre
Hi Clare,
Thank you for your fantastic review.
We're delighted to hear that you enjoyed your experience, from our friendly staff and clean facilities to the range of activities available. It's also great to know that you were able to make the most of the on-site café and found the app easy to use for booking activities.
We really appreciate you taking the time to share your feedback and are pleased that we could provide such a positive experience.
Warm Regards,
Hazal
Top Marks!
Top marks! I booked my kids in and decided last minute to join them. Despite there being no availability on the system, the boat had room (luckily) and the team was flexible enough to get me involved. Thanks to Tye for getting me included, Theo for a super fun event and the reception staff for their help too. The kids had the best time ever. This is now my number one choice for a sunny day with the family.
12 août 2026
Avis spontané
Réponse de Better - Lee Valley White Water Centre
Hi Carl,
Thank you for your fantastic feedback. We're delighted to hear that you and your children had such an amazing day at the centre.
It's wonderful to know that our team helped make your visit so memorable. We're especially pleased to hear your kind words about Tye, Theo, and the reception team. Providing a welcoming, flexible, and enjoyable experience for our visitors is something we take great pride in, and we're delighted that the team were able to help make the day extra special for your family.
We're thrilled to hear that the children had the best time and that Lee Valley White Water Centre has become your number one choice for a family day out in the sunshine. Thank you for taking the time to share your experience and recognise the team's excellent work.
Warm Regards,
Hazal
I love heading to Lee Valley WWC
I love heading to Lee Valley Whitewater Centre and the experience there. Thank you to Red and the team for everything they do for the centre!
24 juillet 2026
Réponse de Better - Lee Valley White Water Centre
Hi Lisa,
Thank you for your fantastic review of Lee Valley Whitewater Centre.
We're delighted to hear that you love visiting the centre and consistently enjoy your experience with us. Your kind words mean a great deal, and we're especially pleased to hear your praise for Red and the team. We'll be sure to share your feedback with them, as recognition like this is always appreciated.
Thank you for your continued support, and we look forward to welcoming you back again soon.
Warm Regards,
Hazal
Fabulous facility .
Fabulous facility .. lovely staff. Lockers could do with some attention however!
12 juillet 2026
Réponse de Better - Lee Valley White Water Centre
Hi Pam,
Thank you for your kind feedback.
We’re delighted to hear that you think so highly of the facility and that our staff made such a positive impression. It’s great to know their friendliness and support are helping to create a welcoming environment.
We also appreciate your comments regarding the lockers. Your feedback will be shared with the team so we can review and make improvements where needed.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
This is such a wonderful resource for…
This is such a wonderful resource for the community - friendly staff and a lovely swimming area and excellent changing and showering facilities 💕
1 juillet 2026
Réponse de Better - Lee Valley White Water Centre
Hi Susan,
Thank you so much for your kind feedback. We’re delighted to hear that you value the centre as a community resource and that you’ve had a positive experience with both our swimming facilities and our changing and showering areas.
It’s also wonderful to know that our team made you feel welcome and supported during your visits. We’ll be sure to share your lovely comments with them.
We really appreciate you taking the time to share your experience.
Warm Regards,
Hazal
A fun and exciting experience! Not for the faint hearted.
We had a great time at Lee Valley as a family of adults doing a white water rafting experience day. I have to say it’s not for the faint hearted, you need to be reasonably fit and able and be happy being chucked off the boat into tumbling water. Though there is plenty of help on hand if needed. Tim was a great instructor and all the staff had a lot of character which really added to the fun of the experience. Thanks for a great day!
23 mai 2026
Avis spontané
Réponse de Better - Lee Valley White Water Centre
Hi Tilly,
Thank you for your wonderful review!
We're thrilled that you and your family had an amazing time rafting at our Lee Valley White Water Centre.
We also appreciate your recommendation for others to only attend if they're ready for the fun, but challenging, course.
Tim will also really love receiving your kind words, and we're overjoyed that our team helped increase your overall experience.
We hope to welcome you all back soon!
Warm Regards,
Kaisha
Superb facilities on London's doorstep. Whitewater Centre
Superb facilities on London's doorstep. Lee Valley Whitewater Centre provides " fancy holiday" activities at reasonable prices. Friendly, knowledgeable staff as well.
10 juillet 2025
Réponse de Better - Lee Valley White Water Centre
Hi Barbara,
Thank you so much for your kind words!
We’re delighted to hear you enjoyed the facilities and found our activities to offer that special “fancy holiday” feel without the hefty price tag. Our team takes great pride in being friendly and knowledgeable, so your compliments mean a lot. We look forward to welcoming you back to Lee Valley Whitewater Centre soon!
Warm regards,
Charmaine
BEWARE PARKING - BEING CHASED BY DEBT RECOVERY
Lee Valley White Water Centre As per other reviews I've seen, I should have got free parking having entered my details on system. Thought all was good but over a month later I've got a letter from a Debt Recovery company billing me £170. Upsetting and disappointing given I followed the process. Didn't get any earlier letters they purport I should have got. Has ruined what was an otherwise good experience. DO NOT ASSUME YOUR FREE PARKING HAS BEEN ACTIVATED CORRECTLY IN THE SYSTEM UNLESS YOU GET A CONFIRMATION CODE. I'm still trying to figure out how to resolve this
UPDATE: To answer your response, no that doesn't help:
1) The Gemini online appeal process doesn't work - the system won't accept my code because they've already passed to debt recovery despite never having made contact with me
2) As I've suggested, you need to add more detail into your activity booking confirmations to let people know that if they don't get a confirmation code/receipt then go back & try again. There's no point telling me now that the validations process didn't complete - there was no sign on completion that suggested it hadn't worked. & what possible motive would I have for not finishing the validation process when completing it meant that my parking was free of charge?
3) I have emailed info@ just now on back of your response & I got an auto-reply telling me to go into the online system that I've told you in (1) above & in numerous emails that it will not accept my PCN number because they've already passed it on to Debt Recovery. I'm stuck in a vicious circle & as no-one is prepared to help me navigate this, I've just decided to let it go to court if necessary as I've got enough evidence to show how/why this is all wrong
4) You can keep blaming Gemini but you have subcontracted parking to Gemini & you need to take some responsibility for the system that I can see through other online reviews is causing issues for others too. My post is simply to suggest and advise people to NOT ASSUME YOUR FREE PARKING HAS BEEN ACTIVATED CORRECTLY IN THE SYSTEM UNLESS YOU GET A CONFIRMATION CODE/RECEIPT because this has ruined an otherwise good experience. The Water WipeOut itself was great & I can recommend that. Just go on foot to the venue perhaps?
11 août 2024
Avis spontané
Réponse de Better - Lee Valley White Water Centre
Hi Karen,
Thank you for your review.
We’re sorry to hear that you have been issued a car parking penalty from Gemini Parking Management.
Unfortunately, the venue is not able to cancel this penalty as this has not been issued by us. To appeal the decision you can complete the online appeal form or you can submit an appeal in writing to Gemini Parking Solutions, PO Box 2525, Buckhurst Hill, IG8 1HR.
We would like to clarify the parking validation process. Firstly you scan the QR code, open the link, complete the required fields of a validation code (which the reception team issued you with the code) and then your vehicle registration number, then follow the instructions on the screen, this will then issue receipt details for your stay. You then have the option to email yourself a copy or screen shot this. If the system never produced a receipt this may mean that the validation process was not completed.
If you were booked onto an activity, please send your booking confirmation email as your evidence to Gemini Parking Solutions. If you contact them by phone, you can explain that you never received the initial PCN.
Email: info@geminiparkingsolutions.com
Tel: 0208 418 0948.
We hope this resolves the matter for you.
Warm Regards
Hazal
No reply from Centre as advised by email from Better.
Just the same issue as noted below re.parking; this was a blue badge (clearly on display), we spent nearly £40 in the Cafe. I’ve already appealed this to Gemini parking and have received a request for further info (no mention of blue badge), it seems by post as there is no email address.
No call from Centre Manager/a member of his staff yesterday as advised in writing by Better.
I’ll have to waste more time dealing with this but in future no more visits here for sure.
Just had a reply from Better/GLL which only goes to prove the left hand has no idea what the right hand is doing,or in this case has done already!
7 juillet 2024
Avis spontané
Réponse de Better - Lee Valley White Water Centre
Hi Kevin,
Thank you for your review.
We are sorry to hear of your recent issues in reference to parking.
The car park is run by an external company and as such we are unable to appeal on your behalf.
We hope this experience does not deter you from attending the centre in the future.
Warm Regards
Hazal
Family rafting for father's day
Family rafting for father's day. Children 11 and 14, went with friends. We all had a fantastic time and definitely will be back. Kids were squealing w delight!
16 juin 2024
Avis spontané
Réponse de Better - Lee Valley White Water Centre
Good Morning Lindsay,
Thank you for your review.
We are delighted to hear that your children and their friends enjoyed the Water Rafting at the Lee Valley White Water Centre. We hope to welcome you and your family back in the future for further activities at this centre.
Warm regards,
Charmaine
Fun Police strike again. Over the top excess safety spoils it.
Went to the White Water Rafting Center today to do a paddle board session with my wife.
She didn't bring a shirt that covered her shoulders, and apparently that is required for paddle boarding for, you guessed it, health and safety reasons. We were told it was safe guarding issue, since the instructors couldn't touch her bare shoulder. THEY WERE SERIOUS! What has England become, get a grip. There wasn't even any reason to touch her at all.... and if he wanted to we were fine with it.
The fun police strike again at Better. The is no reasoning with anyone at the center. you can't accept personal risk. May as well live in communist China the way Better centrally controls everything.
The staff are just policy robotic police with no discretion. What a joke.
Don't bother replying with your boiler plate robotic reply's that try to make yourselves sounds reasonable and that we are being unreasonable. This was most absurd health and safety rule every.
8 septembre 2023
Avis spontané
Réponse de Better - Lee Valley White Water Centre
Good Morning John,
Thank you for your review.
I am very sorry to hear of the issues you faced when attending your Paddleboard session at the Lee Valley White Water centre. I will pass on your comments for the attention of the centre manager.
Please accept our sincere apologies if the Health & Safety rules ruined your experience at this facility.
Kind regards,
Charmaine
Customer service non existent
My wife went along to the centre for a rafting course and was told parking was included as she was a customer. She put in her car details to the machine only to then get a parking penalty. We contacted the centre to ask what’s going on to be told it’s not their problem and that they wouldn’t do anything about it and to contact the parking company. Judging by trip advisor reviews this seems to be a common occurrence.
Update: the response below just shows they don’t even read the reviews. We spoke to the centre and were told “it’s not their problem”. Classic copy and paste corporate answer.
7 juillet 2023
Avis spontané
Réponse de Better - Lee Valley White Water Centre
Good Afternoon Graham,
Thank you for your review.
I am very sorry to hear that your wife received a parking ticket when she attended an activity at one of our Better operated facilities. Our website would advise you how to register your vehicle at each facility that requires this and the car park would also have signs which advise you how to register your car. If you think the charge is incorrect please speak to the centre manager at the centre you received the ticket to see if they are able to assist you further.
Kind regards,
Charmaine
Update:
Hi Graham,
I did read your review fully and your response stated that you spoke to the centre but we recommend that you speak directly to the centre manager so they can assist you with your enquiry and also update you on the procedure for the car park so your wife does not receive another ticket.
Kind regards,
Charmaine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.