Looking to get fitter & be more active so looking at the options around where we live. Dropped into the Better Leisure Centre in Llanishen in Cardiff to have a look around. We were met by a very know... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementTy Glas Avenue, CF14 5EB Llanishen, GB
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Lisez les avis des autres
Great facilities and a very welcoming environment. The staff are always friendly and helpful. The booking app makes it really easy to plan workouts. Fantastic instructors and brilliant sessions! I rea... Voir plus
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Hi - I had a parking charge notice when I shouldn't have (the second recently due to ipads for logging vehicle registrations not being available for a period in March). On both occasions these proble... Voir plus
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I've recently joined the Better club as it has classes I enjoy at the times that suits me. Reception are always helpful and the app is easy to use. My only complaint is I have recently been cha... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Ty Glas Avenue, CF14 5EB, Llanishen, Royaume-Uni
4,4
Excellent
68 avis
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Good instructor
18 août 2026
Réponse de Better - Llanishen Leisure Centre
Hi Elhadi
Thank you for your review.
We are very pleased to see that the instructors at the Llanishen Leisure Centre are providing a good service, and we will be sure to pass your feedback on!
Kind Regards
Amir
Réponse de Better - Llanishen Leisure Centre
Hi
Thank you for your review.
We are very happy to see that your induction went well and that the instructor provided clear information.
We hope you can use the information you have learnt in your daily workouts!
Kind Regards
Amir
good leisure centre although some…
good leisure centre although some equipment needs updating
12 août 2026
Réponse de Better - Llanishen Leisure Centre
Hi Christopher
Thank you for your review.
It is great to know that you are enjoying the facilities at Llanishen Leisure Centre, and we appreciate your feedback about the gym equipment!
Kind Regards
Amir
Brilliant classes and welcoming atmosphere!
Great facilities and a very welcoming environment. The staff are always friendly and helpful. The booking app makes it really easy to plan workouts. Fantastic instructors and brilliant sessions! I really enjoy the classes. Thanks.
14 juillet 2026
Réponse de Better - Llanishen Leisure Centre
Hi Faisal,
Thank you for your wonderful feedback!
We're delighted to hear that you enjoy our great facilities, welcoming environment, and wide range of classes.
It's fantastic to know that our friendly and helpful staff, fantastic instructors, and easy-to-use booking app have helped make your experience such a positive one.
We truly appreciate your support, and can't wait to welcome you back again!
Warm Regards,
Kaisha
Réponse de Better - Llanishen Leisure Centre
Hi Mrs OG
Thank you for your review.
We are delighted to hear that you found the staff at Llanishen Leisure Centre friendly, welcoming, and helpful.
We will be sure to share your comments with the team, and we hope to see you again soon!
Kind Regards
Amir
Emma the teacher is amazing in
Emma the teacher is amazing in. She is so motivating and makes things when asked so easy.
10 juin 2026
Réponse de Better - Llanishen Leisure Centre
Hi Aliza
Thank you for your review.
We are very pleased to hear that Emma has made such a positive impact, and her motivation and support really make a difference.
We will be sure to pass on your kind words, and we hope to see you again soon!
Kind Regards
Amir
Amazing facilities and services for the…
Amazing facilities and services for the community. Children have been attending swimming lessons of high standards at very reasonably cost with a wide range of available times.
29 avril 2026
Réponse de Better - Llanishen Leisure Centre
Hi Maribel,
Thanks so much for sharing this, it’s really nice to hear how well things are working for your family.
We’re especially glad the swimming lessons have been a positive experience for your children!
We appreciate you taking the time to leave a review.
See you again soon,
Best regards,
Azaria
It has all the fasciitis and a variety…
It has all the fasciitis and a variety of classes to suit all tastes. Staff helpful and friendly which makes the centre easy to use.
13 avril 2026
Réponse de Better - Llanishen Leisure Centre
Hi Haidee,
Thank you for your kind feedback!
We’re pleased to hear you’re enjoying the range of facilities and classes, and that our staff have helped make your visits easy and welcoming.
We look forward to seeing you again soon.
Warm regards,
Azaria
Booking
It was easy to book a place on a Gym Induction course on a day and time suitable for myself.
22 avril 2026
Réponse de Better - Llanishen Leisure Centre
Hi Richard,
Thank you for your lovely review!
We're thrilled that your Gym Induction was easy to book at a time that was suitable for you.
We hope to see you again soon!
Warm Regards,
Kaisha
Réponse de Better - Llanishen Leisure Centre
Hi Lyn
Thank you for your review.
It is great to see that the staff at Llanishen Leisure Centre are creating a wonderful atmosphere at the centre, and we hope you continue to enjoy your experience with us!
Kind Regards
Amir
Fast and effective help
Hi - I had a parking charge notice when I shouldn't have (the second recently due to ipads for logging vehicle registrations not being available for a period in March).
On both occasions these problems were dealt with very quickly by the staff and management who contacted Gemini and had the charge cancelled. Many thanks Sam and Siobhan.
20 avril 2026
Réponse de Better - Llanishen Leisure Centre
Hi Carl,
Thanks for your feedback.
We’re really sorry for the inconvenience you experienced with the parking charge notices, especially during the period when the iPads weren’t available.
It’s great to hear that Sam and Siobhan were able to resolve things quickly for you and get the charges cancelled. We’ll make sure your thanks are passed on to them.
We really appreciate you taking the time to share this, and we hope your future visits are much smoother.
Warm regards,
Azaria
Great service to everyone and will…
Great service to everyone and will recommend . found Emma very good in the classes that she takes.thank you
9 avril 2026
Réponse de Better - Llanishen Leisure Centre
Hi Kieron,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Llanishen Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
A brief introduction
Would be nice to have more of an introduction when first coming in for swimming lessons. Didn't know what class to join.
14 mars 2026
Réponse de Better - Llanishen Leisure Centre
Good Afternoon,
Thank you for your review!
We're sorry to hear that your recent visit to our Llanishen Leisure Centre didn't meet your expectations, especially as this was your first swimming lesson with us.
We're more than happy to raise your feedback on this with the wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Réponse de Better - Llanishen Leisure Centre
Hi Rob,
Thanks for your lovely review.
We are so pleased to hear that you are enjoying the facilities at Llanishen Leisure Centre!
Warm Regards
Azaria
Staff in local leisure centres are…
Staff in local leisure centres are lovely and always greet with a smile
30 mars 2026
Réponse de Better - Llanishen Leisure Centre
Hello Helen,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
first swimming lesson
For a first swimming lesson as a parent very disappointed , my child cannot swim has never had lessons, she was left to fend for herself many times, while the two swim instructor’s continually talking.
If I see whitness this on the next lesson a a formal complaint will be made.
23 février 2026
Réponse de Better - Llanishen Leisure Centre
Hi Yvette,
Thanks for your review.
We are sorry to hear of your negative experience at Llanishen Leisure Centre.
We would love to gather some more information from you so we can investigate this with the centre team.
If you do have time, please feel free to fill in the complaints form via our help centre so we can assist you further.
Better | Contact Us (https://www.better.org.uk/contactus)
Warm Regards
Hazal
Réponse de Better - Llanishen Leisure Centre
Hi Miss Clift,
Thank you for the review.
We are so glad you are enjoying the facilities.
Kind regards
Azaria - Customer Service Advisor
Amazing service easy to use and near by…
Amazing service easy to use and near by the gym is in great condition and the pool is made for serious swimmers or family’s
21 janvier 2026
Réponse de Better - Llanishen Leisure Centre
Hello Gryff,
Thank you very much for your 5-star review.
We are delight to know that you are enjoying your time at our centre.
Kind regards.
Looking to get fitter & be more active…
Looking to get fitter & be more active so looking at the options around where we live. Dropped into the Better Leisure Centre in Llanishen in Cardiff to have a look around.
We were met by a very knowledgeable & pleasant lady who gave us a tour of the Centre & what was available - Great facilities & reasonable monthly membership...!!
30 décembre 2025
Réponse de Better - Llanishen Leisure Centre
Hi Andrew,
Thank you for your lovely review!
We’re delighted to hear that you had such a positive experience when visiting the Llanishen Leisure Centre, and that our team were able to give you a helpful and informative tour.
It’s great to know you were impressed with the facilities and found the membership options good value.
Warm Regards,
Kaisha
Leg press in Llanishen gym is dangerous and way to pricey
I would like to tell you why I cancelled my membership it is because your leg press machine, kept stopping and once I pushed it up all the way it'd feel like it's doubling the weight. Then after 20 reps on my last rep the leg press just collapsed on me.
And now I am severely injured due to that. I have teared my hamstring, and broken all my ligaments around. Also in the gym it's all crampt up together. And only one hip abductor and it's very unsanitary. The prices are absolutely unacceptable £23 a teen and £37 for an adult which some are also £50. Whilst at gym I go to now it's more equipment and a safer environment.
16 novembre 2025
Avis spontané
Réponse de Better - Llanishen Leisure Centre
Hello Bisma,
Thank you for sharing your feedback with us.
We're really sorry to hear about your experience and the injury you suffered. Your safety is our top priority, and we take this very seriously.
We've passed this on to our Health & Safety team to investigate right away.
We also appreciate your thoughts on the equipment spacing, cleanliness, and pricing. Our management team will review these to make sure improvements are made.
Kind Regards
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