I am really impressed with the facilities at the Monks hill sorts centre.Gym is always quiet and plenty of clean equipments, that you don’t have to wait. Ample car parking.
L'entreprise a répondu
Établissement
Changer d'établissementFarnborough Avenue, Selsdon, CR2 8HD South Croydon, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Customer support is terrible. No response to emails, phone calls etc. Monkshill Selsdon reception seat is always empty and there is no one to check in for fitness class.
L'entreprise a répondu
Friendly, helpful service. Clean gym, well looked after, music not loud, everything anyone could need. A perfect gym.
L'entreprise a répondu
Staff are always friendly and engaging. The facilities are clean and the gym haa everything you need.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Farnborough Avenue, Selsdon, CR2 8HD, South Croydon, Royaume-Uni
3,8
Bien
12 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am really impressed with the…
I am really impressed with the facilities at the Monks hill sorts centre.Gym is always quiet and plenty of clean equipments, that you don’t have to wait. Ample car parking.
26 août 2026
Réponse de Better - Monks Hill Sports Centre
Hello Jay,
Thank you very much for your 5-star review.
We are pleased to hear you are impressed with the facilities at the Monks Hill Sports Centre. Not having to wait to use the equipment is a great asset for customers as is parking.
We hope you continue to enjoy going to Monks Hill and take care.
Kind regards,
Shirley
Customer support is terrible
Customer support is terrible. No response to emails, phone calls etc. Monkshill Selsdon reception seat is always empty and there is no one to check in for fitness class.
2 juin 2026
Avis spontané
Réponse de Better - Monks Hill Sports Centre
Hi Prasanth,
Thank you for contacting us!
We're sorry to hear that you're having issues contacting us.
Our customer service team are available via phone, but there is a slight delay in responding to tickets due to the high volume we have.
Please ensure you're scanning your Membership barcode at the entry gates to attend your booking.
We're more than happy to review the penalty fee if you've attended your session, provided you haven't already paid the fee.
We apologise again for the delay!
Warm Regards,
Kaisha
Great
Great environment, workers are friendly and helpfully. Couldn’t ask for more with the space.
16 janvier 2026
Avis spontané
Réponse de Better - Monks Hill Sports Centre
Hi Joshua,
Thanks for your review.
We are so pleased to hear that the staff at Monks Hill Sports Centre have been so friendly and helpful!
Warm Regards
Hazal
Réponse de Better - Monks Hill Sports Centre
Hi,
Thank you for your incredible review!
We're so happy to hear that the facilities at the Monks Hill Sports Centre have been so good and clean.
Warm Regards,
Kaisha
Perfect for me
Have only been a member for a week but has been great so far.
The staff are always welcoming & helpful.
Have only used the gym so far but it is a well equipped, small gym. All I need is there.
8 octobre 2025
Réponse de Better - Monks Hill Sports Centre
Hi Mark,
Thanks for your review.
We are so glad to hear that the staff at Monks Hill Sports Centre have been so welcoming and helpful!
Warm Regards
Hazal
Staff are always friendly and engaging
Staff are always friendly and engaging. The facilities are clean and the gym haa everything you need.
5 août 2025
Avis spontané
Réponse de Better - Monks Hill Sports Centre
Hi Diva
Thank you for your review.
It is great to see the staff at Monks Hill Sports Centre are looking after members and the facility!
We hope you reach your fitness goals with us!
Kind Regards
Amir
Classes get cancelled almost everyday…
Classes get cancelled almost everyday at monks hill
6 août 2025
Réponse de Better - Monks Hill Sports Centre
Hi Gajanan,
Thanks for your review.
We are sorry to hear that there have been some cancellations recently at Monks Hill.
We have passed this onto the local team so they can improve for the future.
Warm Regards
Hazal
Réponse de Better - Monks Hill Sports Centre
Hi Dan,
Thank you for your kind words!
We're glad to hear you find the gym at the Monks Hill Sports Centre clean and our staff helpful. We’re committed to providing a great experience for our members, and your feedback means a lot. Looking forward to seeing you again soon!
Kind regards,
Charmaine
A Perfect Gym
Friendly, helpful service. Clean gym, well looked after, music not loud, everything anyone could need. A perfect gym.
10 mars 2025
Réponse de Better - Monks Hill Sports Centre
Hi Kathleen,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with us at the Monks Hill Sports Centre. Our team works hard to create a welcoming and comfortable environment, so it's great to know it’s making a difference. We look forward to having you back again soon!
Warm regards,
Charmaine
Darren showed me everything about the…
Darren showed me everything about the equipment and the qr codes on them
14 janvier 2025
Réponse de Better - Monks Hill Sports Centre
Good Morning Carolyn,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that your Gym Induction with Darren went so well! It’s great to know that he was able to provide you with a comprehensive overview of how to use all the equipment effectively. We believe that understanding the proper functions and features of the machines is essential for a positive gym experience.
Additionally, we’re glad that he was able to guide you through the QR code access; it’s an important part of ensuring you have seamless entry and can fully utilise our facilities.
If you have any further questions or need assistance as you continue your fitness journey, please don’t hesitate to reach out. We’re here to support you!
Best regards,
Charmaine
Staff excellence
The staff at the gym are great,really helpful.They check the gym regularly and the equipment is well maintained.
3 juillet 2024
Réponse de Better - Monks Hill Sports Centre
Hi Antony
Thank you for your review,
It is great to see you have met the centre staff and are enjoying your time at the Monks Hill Sports Centre.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
Very well equipped gym and friendly…
Very well equipped gym and friendly helpful staff
27 octobre 2023
Réponse de Better - Monks Hill Sports Centre
Hi Lynn,
Thank you for your review.
We are happy to hear you are enjoying Monks Hill Sports Centre.
Warm Regards
Hazal
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.