The upgraded leisure centre is lovely to visit and use now. Great showers plenty to choose from. Upgraded family and disability friendly changing rooms. Easy to use lockers. The refurbished Po... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCallington Road, PL12 6DJ Saltash, GB
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Lisez les avis des autres
Had to ring customer services a couple of weeks ago because of an error on my part, the gentleman I spoke with was very polite and easy to talk to, after listening patiently to my problem he reassured... Voir plus
L'entreprise a répondu
I’m very much enjoying the facilities at Saltash Better, and appreciate the upgrade in shower/changing rooms.I would have given you 5,but for one minor niggle!Could you add shelving /hooks inside the... Voir plus
L'entreprise a répondu
Staff are friendly, gym is clean. My 2 gripes are the opening hours, especially at the weekend, and the minimal weight lifting equipment. Plenty of bikes, running machines etc, but hardly any weight l... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Callington Road, PL12 6DJ, Saltash, Royaume-Uni
4,5
Excellent
53 avis
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Had to ring customer services a couple…
Had to ring customer services a couple of weeks ago because of an error on my part, the gentleman I spoke with was very polite and easy to talk to, after listening patiently to my problem he reassured me and sorted it out straightaway, he then went out to give me some really good advice, all that I was unaware of which was a massive help to myself. Great customer service,thank you for all you help
1 juillet 2026
Réponse de Better - Saltash Leisure Centre
Hi Claire,
Thank you for your kind feedback.
We’re really pleased to hear that you had such a positive experience with our customer service team. It’s great to know that the colleague you spoke with was polite, patient, and able to resolve your issue quickly, while also offering helpful advice that made a difference.
We’ll be sure to share your comments with the team, as recognition like this means a lot and helps us continue delivering great service.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
The upgraded leisure centre is lovely…
The upgraded leisure centre is lovely to visit and use now.
Great showers plenty to choose from.
Upgraded family and disability friendly changing rooms.
Easy to use lockers.
The refurbished Poolside Cafe continues to offer a good choice of food and drinks.
Don’t like the newly installed coffin pod in the corner of the Poolside Cafe :It’s stopping the light from the windows and looks terrible!
When the registry office opens this will be valuable asset to the people of Saltash.
Lovely helpful staff and manager.
8 juillet 2026
Réponse de Better - Saltash Leisure Centre
Hi Diane,
Thank you for your detailed feedback.
We’re delighted to hear how much you’re enjoying the upgraded leisure centre, from the improved showers and changing facilities to the ease of using lockers and the continued quality of the poolside café. It’s great to know that the team and overall environment have made such a positive impression on your visits.
We also appreciate your honest comments regarding the recent changes within the café area. Feedback like this is very helpful, and we will ensure your views are shared with the relevant team so they can review how the space is being used and presented.
Thank you again for taking the time to share both your positive experience and your suggestions for improvement.
Warm Regards,
Hazal
I’m very much enjoying the facilities…
I’m very much enjoying the facilities at Saltash Better, and appreciate the upgrade in shower/changing rooms.I would have given you 5,but for one minor niggle!Could you add shelving /hooks inside the extra showers. Thankyou for listening.
11 juin 2026
Réponse de Better - Saltash Leisure Centre
Hi Yvonne,
Thank you for your lovely review!
It’s great to hear you’re enjoying the facilities at our centre and that the upgraded showers and changing rooms have made such a positive difference.
We also greatly appreciate your feedback regarding the shelving and hooks inside our shower facilities.
We're more than happy to share this with the team for further review.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
Laura was super
Laura was super, really interested in helping me to solve my back problems
8 mai 2026
Réponse de Better - Saltash Leisure Centre
Hi Mr Lister,
Thank you for your lovely review!
We're overjoyed to hear that Laura was super during your visit and really interested in supporting you to resolve your back problems.
We can't wait to see you continue to progress!
Warm Regards,
Kaisha
Réponse de Better - Saltash Leisure Centre
Hi Dean,
Thanks for your review.
We are so pleased to hear that the staff at Saltash Leisure Centre have been so friendly and that you love the atmosphere!
Warm Regards
Hazal
Easy signup and while initially…
Easy signup and while initially disappointing there is no seniors discount I do qualify for a veterans discount rate. Staff on site are always friendly, welcoming and helpful. Just wish we had a steam room!
13 mai 2026
Réponse de Better - Saltash Leisure Centre
Hi,
Thanks for your review.
We appreciate you providing us with this feedback and want to let you know we do have a seniors membership although the veterans discount will probably work out to be cheaper.
We are glad to hear the staff are always friendly and welcoming!
Warm Regards
Hazal
I love my local Better Leisure Centre
I love my local Better Leisure Centre. They provide swimming times for everyone and as an adult it's great to be able to have a peaceful lane swim. The gym is well equipped and clean and all the staff are friendly and helpful. I wouldn't go anywhere else!
13 mai 2026
Réponse de Better - Saltash Leisure Centre
Hi Jacqui,
Thanks for your review.
We are so pleased to hear that you are enjoying Saltash Leisure Centre! We wouldn't want you to go anywhere else!
Warm Regards
Hazal
Easy to join and use at my local…
Easy to join and use at my local leisure centre in Saltash
29 avril 2026
Réponse de Better - Saltash Leisure Centre
Hi Diane
Thank you for your review.
We are very pleased to see that you found the joining process easy, and it is great to know that you are enjoying the facilities at Saltash Leisure Centre!
We hope your experience continues, and thank you for joining!
Kind Regards
Amir
Was trying to find out from the website…
Was trying to find out from the website when I could use the pool at Saltash. I’ve given up, as it’s really not clear.
16 avril 2026
Avis spontané
Réponse de Better - Saltash Leisure Centre
Hi J
Thank you for your review.
All swim sessions are available to view online via the link below and in the Better App!
Swimming | Saltash Leisure Centre, Cornwall (https://www.better.org.uk/leisure-centre/cornwall/saltash-leisure-centre/swimming).
If you require assistance with your booking, please let us know, and we will be happy to help!
Kind Regards
Amir
Réponse de Better - Saltash Leisure Centre
Hi Anthony
Thank you for your review.
We are very pleased to see that you are enjoying the gym at Saltash Leisure Centre, and that you have had the opportunity to meet the amazing staff!
Please do not hesitate to reach out if you have any questions!
Kind Regards
Amir
Better with better
My daughter started her swimming lessons here and absolutely loved it she was saying thank you all evening for signing her up with better and she can't wait to return. The cafe was great too with loads of choice at fantastic prices.
31 mars 2026
Réponse de Better - Saltash Leisure Centre
Hi Emily,
Thank you for your wonderful feedback.
We’re so happy to hear your daughter is enjoying her swimming lessons and is excited to come back, that’s lovely to hear!
It’s also great to know you enjoyed the café and its variety.
We really appreciate your support and look forward to welcoming you both again soon.
Warm regards,
Azaria
It's now a place you want to spend time…
It's now a place you want to spend time in!
Before it didn't look very clean, especially the toilets and showers, now it's had an upgrade it's lovely. The Staff were always very helpful and kind.
30 janvier 2026
Réponse de Better - Saltash Leisure Centre
Hi Denise,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Saltash Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Friendly and professional staff
Friendly and professional staff. A very welcoming environment
6 janvier 2026
Réponse de Better - Saltash Leisure Centre
Thank you very much for sharing your experience at Saltash Leisure Centre with us, Andrew.
We are very happy to hear our staff's hard work is noticed and appreciated.
Kind Regards
I was referred to Better by my GP…
I was referred to Better by my GP because of a knee issue.
The Better staff ( Laura Langley), has been extremely thorough and incredibly knowledgeable to the needs of not just myself but I have witnessed her support with others.
27 novembre 2025
Réponse de Better - Saltash Leisure Centre
Hello Nick,
Thank you for your comment and feedback.
Kind Regards
Learning at an acceptable pace to learn…
Learning at an acceptable pace to learn and gain confidence with children. Children are happy engaging with what they are asked to do. Instructors are very good too.
7 novembre 2025
Réponse de Better - Saltash Leisure Centre
Hello Wendy,
Thank you for your comments and feedback.
Kind Regards.
The centre is still being refurbished…
The centre is still being refurbished but reception is always friendly and helpful. Unfortunately the changing room absolutely smelled of urine & everywhere the floor was wet. No dry spot to dry change.
11 novembre 2025
Réponse de Better - Saltash Leisure Centre
Hi Ohmnewyorker
Thank you for your review.
We are pleased to see that the staff are creating a friendly atmosphere and providing help when needed!
We also appreciate your feedback regarding the facilities, and we will pass this on to the General Manager to review.
Kind Regards
Amir
Boxfit
The boxfit class is excellently run by Christian and is a fun and intense workout. Christian fully explains what we need to do and is on hand to provide excellent advice, support and encouragement. We all thoroughly enjoy the session. Numbers attending vary from week to week and I believe that by moving the class forward to an earlier slot this would allow more people to come along.
5 novembre 2025
Avis spontané
Réponse de Better - Saltash Leisure Centre
Dear Richard,
Thank you so much for this very lovely and detailed feedback and suggestions.
We can feel how much you are enjoying it through your words.
Kind Regards,
Sara
The staff make Saltash leisure centre a…
The staff make Saltash leisure centre a great place to visit, it's one big happy family with people looking out for each other.
3 novembre 2025
Réponse de Better - Saltash Leisure Centre
Dear Anthony,
Thank you very much for your valuable feedback. We are thrilled to see that our efforts are positively impacting your experience. Your insights are important to us and motivate us to continue improving. We appreciate your support!
Sara
Etiquette in swimming pool
I think the swimming pool could be managed better- life guards rarely give advice on swimming etiquette, just allow swimmers to sort themselves out which can lead to frustrations - ie very slow breaststroke swimmers in faster lanes when there is space in slower lanes.
I would appreciate advice if I am not following correct etiquette.
Happens regularly- hence no specific date.
6 janvier 2025
Réponse de Better - Saltash Leisure Centre
Hello Irene,
Thank you for your feedback
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
kind regards
Aaiasa
Very welcoming team at Saltash Leisure Centre
Very welcoming and friendly team at Saltash Leisure Centre. It has everything I need. The app is easy to use and if you struggle there's always someone happy to help with the app or the equipment.
26 juin 2025
Réponse de Better - Saltash Leisure Centre
Hi Julie,
Thank you for taking the time to share your experience with us.
We’ve worked hard to ensure our app is efficient and user-friendly, and we’re so pleased to hear that it’s worked well for you. It’s also wonderful to hear that our Centre team at Saltash has been there to support you—providing great customer service is something we truly value.
We always aim to be available and ready to assist our customers to ensure the best possible experience in our Centres.
Thank you again for highlighting your positive experience. We look forward to hearing from you again very soon.
Best regards,
Sarah H
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